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IBM SPSS MODELER Ercan Kaynakca Data Analyst Analysis Express KNOWLEDGE DISCOVERY Fayyad, Piatetsky-Shapiro & Smyth, 1996 WHY DATA MINING? Goal : Extract knowledge from a data set in a humanunderstandable structure (Fayyad, Piatetsky-Shapiro & Smyth, 1996). Explain some observed event or condition Confirm a hypothesis Exploratory in nature WHERE DATA MINING CAN BE USED? Customer relation management (CRM) Attract new clients Retain current clients Bring back former clients Reduce marketing costs Market basket analysis Identify purchasing habits WHERE DATA MINING CAN BE USED? Fraud Detection Prevent loss; Save $$$ Forecasting Use historical data to predict future trends Text Mining Sentiment Analysis Amazon, Twitter, Facebook TECHNIQUES (Hoffer, Ramesh & Topi, 2011) 2009 REXER ANALYTICS SURVEY IBM SPSS Modeler - primary software package used by more data miners than any other software package Industry Academia SATISFACTION IBM SPSS Modeler Professional Demo On Banking Data Note: The data set is taken from IBM SPSS Modeler Tutorials