Download the SkyTel Control Tower Brochure

SKYTEL CONTROL TOWER™
Reliable Messaging and Integrated Communications
Solutions for Hospital Environments
SKYTEL CONTROL TOWER™
SkyTel Control Tower
SkyTel Control Tower is a
wireless communications
solution customized for
your hospital or healthcare
system. It enables you to
reach, inform and collect
responses from staff and
contractors quickly and
reliably, individually or
simultaneously, utilizing
real-time intelligence
about who is on call or on
premises. It incorporates
sophisticated tracking tools
and message-escalation
features. And it enables
you to communicate with
pagers, mobile phones, email
boxes or traditional phone
lines…whatever the situation
demands for mission critical
communications
WORRIED ABOUT
IMPLEMENTATION?
SkyTel provides easy
integration and
implementation
• Local support to facilitate
network integration
• On site assistance to test,
distribute and activate
pagers
• Search by name or
extension number to ease
transition
• Integrates into existing
PBX, Nurse Call, Xtend,
Amcom and other platforms
• Minimal downtime during
implementation when
upgrading your system
The SkyTel Control Tower™
Healthcare is a highly mobile endeavor, with both patients and
medical personnel on the move constantly. Rapid, reliable wireless
communications with hospital and caregivers means more timely,
efficient, informed healthcare delivery.
Introducing a suite of tools to power next-generation messaging.
SkyTel Control Tower combines 1-way paging with 2-way interactive
response capabilities to manage all necessary communications
within an organization so you can contact the right person,
real-time, on any device…and then receive a feedback response,
confirming the right action is being taken.
Achieve greater control of your healthcare assets with SkyTel
Control Tower:
• Accelerate communications to staff and other medical
professionals.
• Reduce response times and enhance patient safety.
• Ready your organization to effectively, reliably communicate
during a disaster.
• Manage messaging through shift changes, out-of-range issues
and escalation procedures seamlessly
• Enhance code paging for mission critical messages
SKYTEL CONTROL TOWER ™ + PAGING PLATFORM
=TOTAL MESSAGING SOLUTION
Combining Control Tower’s advanced messaging options with the
highly reliable SkyTel paging platform means even greater control
over your messaging. Healthcare workers using SkyTel 2Way service
can not only respond to messages sent to them via SkyTel Control
Tower (or any other interface), they can also manage the way their
own messages are handled based on their schedule. SkyTel 2Way
provides you with numerous built-in capabilities. For example:
• Sender can verify that the physician has received a critical
alert and is responding – you don’t have to guess if a message
has been read
• When a message cannot be received or replied to, staff
members can ensure that messages are escalated to another
resource
• Medical staff can forward messages to another recipient when
they know they’ll be away from coverage or on vacation…and
via auto reply, let sender know they’re unavailable
• 2Way users can check messages on the SkyTel website or over
the phone if they are out of range or forgot their pager
• All features can be managed by designated administrative
resource for complete flexibility
Email
SKYTEL CONTROLCell
TOWER™
Phone
Land Line
SMS
Pager
Manage On-Call Groups More Efficiently
REACH THE RIGHT MEDICAL PROFESSIONAL, FAST
Email
• Automatically direct critical messages to the right
individual on-call
• Remove the need to pass devices around to different
individuals at each shift change
• Publish one address for the on-call group, enter the
group’s schedule online, and incoming messages will
route to the individual working
Cell Phone
Land Line
SMS
Email
Pager
Cell Phone
Land Line
SMS
Pager
Manage Your Broadcasts
IF IT REALLY MATTERS, BROADCAST IT RELIABLY
• Send message to 1000 people at one time
• Distribute messages via email, desktop, SMS
• Reach pagers, traditional phones (text converted to
voice), emails, cell phones (SMS)
• Simplify code paging, medical emergency response
situations, critical alerts
• Enhance disaster preparedness plans with capacity to
reach full organization simultaneously
Manage Your Messages Centrally
MANAGE COMMUNICATIONS ACROSS THE HOSPITAL
• Online communications hub to contact anyone in the
organization with a SkyTel pager or IP enabled device
• Monitor 2-Way message delivery receipt and response
• Log all messages – export for a permanent record
• Incorporate forwarding and auto-reply for out-ofoffice periods
• Address Book can store thousands of entries
• Powerful privacy controls let administrators set
permissions by user
SKYTEL CONTROL TOWER™
Reliable Messaging and Integrated Communications Solutions for Hospital Environments
Network Reliability Means Failsafe Performance
Must-receive, must-react communications about patient developments
or building safety are only as reliable as the network that delivers
them. With SkyTel Control Tower, you get:
• No competition from voice or video traffic – our networks are
industrial-class, dedicated data, built for this purpose
• Multiple levels of network redundancy – your message
will get through!
• Coverage inside and out of the hospital
• Additional network enhancements as needed to ensure optimal
in building-coverage
Total Messaging Solution
Broadcast Code Paging
4-Digit Dialing
Text-to-Voice Messages
Message Archiving
Nurse-Call Integration
Leading Customer Service
On-Call Staff Messaging
Central/Dispatch Messaging
Online Device Management
Online Account Management
Delivery/Read Confirmation
Message any Device Type
www.skytel.com
All with SkyTel’s
Industry-Leading
Commitment to Service
• Phone, email, web support,
24x7
• Flexible billing and
cost-management tools
• Online account
management
• PIN recognition sends your
staff to a dedicated service
team