Download for college residents 2014 pc computing handbook - CITG

COLLEGES INFORMATION TECHNOLOGY GROUP PC COMPUTING HANDBOOK FOR COLLEGE RESIDENTS 2014 COMPUTING HANDBOOK FOR RESIDENTS Welcome to RESNET! ....................................................................................... 3 Help Desk 777 ................................................................................................... 4 Network Access ................................................................................................ 5 How do I get a ResnetID? .............................................................................. 5 How do I get a UQAccount?........................................................................... 5 How long will it take?...................................................................................... 5 The Computer Lab ............................................................................................ 6 Overview ........................................................................................................ 6 Getting Access ............................................................................................... 6 Security .......................................................................................................... 7 Printing ........................................................................................................... 7 Internet Access .............................................................................................. 7 Courtesy to Others ......................................................................................... 8 Backup Your Work ......................................................................................... 8 The Local Area Network ................................................................................... 9 Overview ........................................................................................................ 9 What do I need? ............................................................................................. 9 What can I access? ...................................................................................... 10 Getting Connected ....................................................................................... 10 Free UQ Internet Access (UQ Students Only) ............................................. 11 Overview ...................................................................................................... 11 How do I get access? ................................................................................... 11 How does it work? ........................................................................................ 11 How much does it cost? ............................................................................... 12 QUT/Griffith Internet Access .......................................................................... 13 Overview ...................................................................................................... 13 How do I get access? ................................................................................... 13 How much does it cost? ............................................................................... 13 Under 18’s ....................................................................................................... 14 Wireless Access ............................................................................................. 14 Configuring your Software............................................................................. 15 Checking your Version of Windows.............................................................. 15 Turn off User Account Control ...................................................................... 15 Setting up your LAN Connection .................................................................. 16 Windows 8, 7 & Vista .............................................................................. 16 Windows XP ............................................................................................ 17 Troubleshooting ........................................................................................... 18 Setting up Internet Browsers ........................................................................ 19 Internet Explorer ...................................................................................... 19 Network Registration .................................................................................... 20 Setting up the College Printer ...................................................................... 21 Windows 8 ............................................................................................... 21 Windows Vista & Windows 7 ................................................................... 22 Manually Adding Print Drivers (Win 7 64 bit) ........................................... 23 WindowsXP ............................................................................................. 23 Computer Security ....................................................................................... 26 Appendices ..................................................................................................... 27 Revision 1, January 14
2 COMPUTING HANDBOOK FOR RESIDENTS Welcome to RESNET!
RESNET is the "Residential Computer Network" within
your College which provides access to College services,
the University of Queensland and the Internet.
RESNET offers a Local Area Network connection to every
resident at speeds of up to 100Mbits per second. This is
up to 10 times faster than the fastest broadband services
on offer and 1500 times faster than a 56k modem
connection.
RESNET was created to provide a standard system for
connecting to network resources across a number of
colleges. The information in this guide will assist you in
getting connected and answering some questions you may
have about the services on offer.
RESNET is operated by the Colleges' Information
Technology Group (or CITG) on behalf of the members:





Cromwell College
Emmanuel College
International House
St John’s College
The Women's College




Duchesne College
Grace College
King’s College
St Leo's College
CITG was formed to provide a non-profit information
technology management and advice center solely focused
on delivering advanced services to the Colleges.
For more information, please see
http://www.citg.uq.edu.au or, for assistance, please consult
the back of this guide for additional contact details.
Revision 1, January 14
3 COMPUTING HANDBOOK FOR RESIDENTS Help Desk 777
CITG operates a Help Desk to assist both staff and
students with system faults.
The help desk is available for students to register faults
relating to the College network, printers, lab computers, or
the network configuration of their personal machine. At this
stage the help desk is unable to provide application
support for students.
It is imperative that any network or computer lab faults are
reported as soon as possible. To report a fault, simply call
777 from your college phone. It is important that you
provide a detailed explanation of the fault, so that it may
be located and corrected as soon as possible.
Not all faults will be internal to the College and may take
longer to resolve. This is normally the case where another
service provider (such as the University) has a fault and
that service is not available within College. Still report
these to the helpdesk, so that we are at least aware that
this problem has occurred.
The help desk is manned between the hours of 8:00am
and 6:00pm Monday to Friday. There is also a voicemail
service attached to the line for reporting faults if the line is
busy or after hours.
When reporting a fault, please be ready to provide:
 Your Name and Username
 Description/location of fault
 Your College and Phone Extn.
Revision 1, January 14
4
COMPUTING HANDBOOK FOR RESIDENTS Network Access
- In order to access anything on the network you will need
a ResnetID.
- To access the Internet you will need a UQAccount.
How do I get a ResnetID?
For most UQ students, this happens automatically. As
long as the college has your UQ username you will be
entered onto our system and a ResnetID created for you.
If you are a new UQ student you will need to provide the
college with your UQ username before a ResnetID can be
processed. You will not be able to access anything from
college, including the Internet, until you have a ResnetID.
How do I get a UQAccount?
Your UQ Username begins with “s” and is the first 7 digits
of your student number. All enrolled students have a
student number.
If you are not a UQ student you can get a UQ username
by visiting UQConnect (building 42). Ask for a College
Commercial Internet Access Account. These cost $4 per
month and must be paid in advance.
How long will it take?
From the time the request is sent from your college
reception to when your account is active will depend on
how many other accounts need creating at the time.
During busy times it may take up to 24 hours.
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5
COMPUTING HANDBOOK FOR RESIDENTS The Computer Lab
Overview
Each College provides a computer lab for student use.
These labs are running Microsoft Office, Internet browsers
and provide access to the College laser printers.
Getting Access
You will need a ResnetID to log onto the computer lab
computers. To access the Internet you will need to use
your UQConnect username and password.
Note: the passwords are usually different.
To log-in in the Lab:
1. Press Control-Alt-Delete
2. Enter your ResnetID Username in the box provided
3. Enter your ResnetID Password
4. Click OK
Make sure the Caps Lock key is not on if you are having
trouble. Ask at the office to have forgotten your ResnetID.
To log-out in the Lab:
1. Click Start
2. Select the Arrow next to the padlock
3. Choose Logoff
4. Click OK
Failure to log off allows others to use your Internet and
Print Credit. You will not be reimbursed for quota lost in
this way.
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6 COMPUTING HANDBOOK FOR RESIDENTS To change your password:
ResnetID
Log in to a lab computer then press Control-Alt-Delete
again. Press the Change Password button.
UQConnect
You can change your UQConnect password online at
http://uqconnect.net/password
If you Forget your password:
Resnet ID
Go to the front office and ask to have your ResnetID letter
reprinted. This will automatically reset your password.
UQConnect
Call the UQConnect helpdesk on extn. 56000. Choose
option 1. Have your UQ Username ready.
Security
Your ResnetID identifies you to the College and to the
printer charging system. As such, you should guard this
like your Personal Identification Number and not give it out
to anyone. Any unauthorized activity will be linked to you,
so be sure to log out whenever you leave the computer
lab.
Printing
Laser printing is available from the Computer Lab. All you
have to do is print your document. A charging system is in
place at the colleges, so please check the table at the
back of this handbook to see what charges apply to you.
Internet Access
Internet access is available in the computer labs as
described later in this handbook.
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7
COMPUTING HANDBOOK FOR RESIDENTS Courtesy to Others
Please remember that the computer lab is for all members
of the College.
Do:




Let us know if something is not working so it can be
fixed as quickly as possible.
Clean up the desk area when you are finished
Log-out if you are leaving the room
Let others use the systems for assignments if you
are just browsing email or internet.
Do Not:
 Leave computers logged in
 Attempt to disconnect, remove or damage any
equipment. Doing so only disadvantages other
students.
 Bring food or drinks into the computer room.
Backup Your Work
You cannot save your work to the computer lab
computers. Please make sure you frequently back up your
work to a USB device, cloud service or email a copy to
yourself.
CITG cannot be held responsible for work that is lost under
any circumstances.
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8
COMPUTING HANDBOOK FOR RESIDENTS The Local Area Network
Overview
Each College provides a Local Area Network which allows
its residents and visitors to have access to various
computing resources such as the Internet or laser printing.
What do I need?
Residents wishing to connect to the Network should have
a PC or Mac with the following minimum configuration:






Dual-Core i3 Processor (or better)
4GB RAM
CAT6 Ethernet (Network) Cable*
Operating System CD
Windows 7**, Windows 8 or
Mac OSX Snow Leopard or above
* Users can purchase Ethernet cables from the
college if required.
** Windows XP will still operate on the network but support
by Microsoft will cease on April 8 2014.
N.B. This is a minimum requirement for connection to the
Local Area Network. A more recent computer will
obviously perform faster and will be more likely to last the
duration of a University degree.
Revision 1, January 14
9 COMPUTING HANDBOOK FOR RESIDENTS What can I access?
Both educational and recreational services are available
on the network such as:
 Sharing files with other residents.
 Printing to the college laser printers.
 Access to the Internet.
 Free-to-Air TV
For a more detailed list, refer to the CITG webpage and
click on “Policies” to view the Resident Policies.
Getting Connected
There are two easy ways to get connected to the network.
1. Have a CITG technician do it for you (cost involved) or,
2. You can do it yourself for free.
1. CITG Technician
Please see your college office to request a technician.
Once we have your details, we will call you to arrange
an appropriate time. This service costs $50 and
includes a network cable.
- During busy periods it may take a few days before an
appointment can be scheduled.
2. Self-Configuration
To configure your own computer for the network, you
will need:

a network cable ($10 from the college office)
and

this guide (both PC and Mac guides are
available).
Please note: in fairness to everyone, we are unable to
talk you through the configuration process. If you are
unable to configure your computer using this handbook
you will need to request a technician.
Revision 1, January 14
10
COMPUTING HANDBOOK FOR RESIDENTS Free UQ Internet Access
(UQ Students Only)
Overview
Internet Access is provided by the University of
Queensland for academic purposes. This allows UQ
students to access lecture notes and other materials from
the University, and to perform research on sites outside
the University.
Email accounts are also provided by the University to allow
students to correspond with lecturers and peers.
How do I get access?
First of all you need to provide the college with your UQ
Username. We can then create a ResnetID for you. Next,
you need access to the network from your room, or in the
computer lab. Personal computers will also need to be
registered. (see the section on Network Registration p20)
You will have received your UQ Account details with your
enrollment information. If you are unsure of these details
you will need to contact UQConnect on 3365 6000.
How does it work?
Your username and password is used to identify you to the
University system. Any time you are connecting to a
University computer service, you will need these details.
Each time you start an Internet Session and request a site
outside your University, you will be prompted to enter your
details. Enter your UQ username and password in the
appropriate spaces and then Click OK.
Revision 1, January 14
11
COMPUTING HANDBOOK FOR RESIDENTS How much does it cost?
Each UQ student is allocated 10GB free on the first of
each month.
All University related web pages are UNRESTRICTED and
do not count against your quota. Access to all sites
OUTSIDE the University is metered and all data usage is
counted towards your quota.
WARNING: Your account can be overdrawn. You will
have NO access to external sites until the account reaches
a positive balance again.
If you run out, you can purchase additional quota either
- online @ http://uqconnect.net/download
- over the phone by calling UQConnect (credit card only)
- or in person @ UQConnect (building 42)
Additional quota is available in scratch card form in the
denominations listed below.
500MB
1GB
5GB
$7.00
$10.00
$15.00
10GB
20GB
30GB
$20.00
$35.00
$50.00
Bulk quota specials are usually available at the beginning
of each semester offering significant savings. Please see
the UQConnect website for further information.
UQ General Information: http://uqconnect.net/student
UQ Quota Information: http://uqconnect.net/download
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12 COMPUTING HANDBOOK FOR RESIDENTS QUT/Griffith Internet Access
Overview
While free quota is supplied by both QUT and Griffith, it
can only be accessed at the corresponding university
campus. This means that QUT and Griffith students living
on campus at UQ cannot access free quota accounts.
You will need to apply for a College Commercial Internet
Access Account to access the Internet. You can do this at
UQConnect - Building 42.
How do I get access?
1. Provide the college with the username given to you by
UQConnect.
2. We can then create a ResnetID for you.
3. Connect to the network
- From your room: plug in your network cable and
register your computer.
(see the section on Network Registration)
- Log into a computer lab computer using your
ResnetID.
How much does it cost?
The current cost of a College Commercial Internet Access
Account is $4/mth (prepaid in advance). With this you get:
 1GB Download Quota per month
 Wireless access on-campus and college hot spots
Additional quota can be purchased as shown for UQ
students.
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13 COMPUTING HANDBOOK FOR RESIDENTS Under 18’s
If you are under 18 at the commencement of the semester,
then you will need to fill out two under 18 access forms
and have them signed by a parent or guardian before you
will be granted access to the Internet.
This is required by law and exceptions cannot be made. If
you are unable to obtain a parent or guardian signature,
your college head may be able to sign on your behalf.
 The CITG under 18 Internet Access form is
available from your college office and is usually
included in your handbook.
 The UQ under 18 Access Form is available here
http://uqconnect.net/student/under18
You will not be able to access the internet until the
University have processed your under 18 form.
Wireless Access
Wireless Access, where available, is supplied by
UQConnect. When wireless networks are detected, click
on “Join Eduroam” and follow the on screen prompts.
Please note: you should only connect to one service at a
time. If you are using the wired connection in your room
you should disable the wireless.
The use of wireless routers within student rooms is against
University policy. Students who configure a device as to
interfere with the network will be disconnected.
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14 COMPUTING HANDBOOK FOR RESIDENTS Configuring your Software
Each PC operating system is set up in a different manner.
Please select the appropriate setup instructions for your
computer from the following pages.
Conventions used in the following sections:
TEXTLIKETHIS should be replaced with the corresponding
text for your College from the appendix at the end of this
handbook.
Checking your Version of Windows
1. To check which version of Windows you have, Click
on Start then right click on either “My Computer” or
“Computer” and choose properties.
2. The General Tab will show which version of
Windows and any service packs that are installed.
Turn off User Account Control
If you have Windows Vista, 7 or 8 you may need to turn off
User Account Control UAC to successfully complete the
following setup.
1. Open up Control Panel, and type ‘user account’ into
the search box.
2. Click on "Turn User Account Control (UAC) on or
off".
3. Untick the box next to “Use user account control
(UAC)” and click OK.
4. Restart your computer. For your security, turn UAC
on again after setup is complete.
Revision 1, January 14
15 COMPUTING HANDBOOK FOR RESIDENTS Setting up your LAN Connection
Windows 8, 7 & Vista
Windows 8
1. Hover in the bottom right corner to display the side
bar
2. Select the Search button at the top and search for
Control Panel.
3. Click on the Control Panel App.
Windows 7 and Vista
4. Click on Start – Control Panel
All Versions
5. Click on Network and Internet or Network and
Sharing Centre then Network and Internet.
6. On the left hand menu:
Select Change Adapter Settings (or Manage
Network Connections for Vista)
7. You should see your Wired Ethernet or Local Area
Connection here.
8. Right click on ALL other connections and disable or
disconnect them.
9. Double click on your Local Area Connection and
click on the details button
10. Your IPv4 IP address should be 10.1.x.x – “x” can
be any number.
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16 COMPUTING HANDBOOK FOR RESIDENTS 11. If you have a 10.1.x.x IP Address, continue to
Setting up Internet Browsers. If not, consult
Troubleshooting.
Windows XP
1. Click Start - Control Panel.
2. Click on Network and Internet Connections and then
click Network Connections
3. You should now see a Local Area Connection in the
LAN or High-Speed Internet window.
NOTE: If there is no Local Area Connection icon there at all,
then Windows XP has not found your network card.
4. Right click on ALL other connections and disable
them.
5. Double click on your Local Area Connection and
click on the Support tab then details button
12. Your IPv4 IP address should be 10.1.x.x – “x” can
be any number. If it is, continue to Setting up
Internet Browsers. If not, consult Troubleshooting.
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17 COMPUTING HANDBOOK FOR RESIDENTS Troubleshooting
If you are not receiving the correct IP address, please
check the following:
Windows Vista, 7 and 8
1. Right click on the Local Area Connection icon and
choose properties.
2. Untick the box next to Internet Protocol Version 6
(TCP/IPv6)
3. Select Internet Protocol Version 4 (TCP/IPv4) and
click Properties.
4. Make sure “Obtain an IP address automatically” and
“Obtain DNS server address automatically” are
selected and click OK.
WinXP
6. Right click on the Local Area Connection icon and
choose properties.
7. Make sure the boxes next to Client for Microsoft
Networks, File and Printer Sharing and Internet
Protocol (TCP/IP) are ticked. (other boxes may be
ticked or not)
8. Select Internet Protocol and press Properties.
5. Make sure “Obtain an IP address automatically” and
“Obtain DNS server address automatically” are
selected and click OK.
If these settings are correct:
 Try your computer in another room and with another
cable
 Ask someone to try their computer in your room.
Please do this before calling the helpdesk as it helps us
isolate the problem.
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18 COMPUTING HANDBOOK FOR RESIDENTS Setting up Internet Browsers
Internet Explorer
1. Go to tools – Internet Options – Connections Tab.
(IE7+ users – hit the ALT key to view the menu)
2. Make sure that “Never dial a connection” is selected
and click on the LAN settings button.
3. Make sure that none of the boxes are ticked
Setting your Home Page
1. Go to tools – Internet Options – General Tab
2. Enter http://www.citg.uq.edu.au in the address box
and click OK.
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19
COMPUTING HANDBOOK FOR RESIDENTS Network Registration
Registration ensures that only permitted computer systems
are connected to the Resnet network. When you register,
your username is associated with your computer.
Residents should note that once you have registered a
machine, you can be held responsible for the contents of
and any problems incurred by that machine. Residents
are therefore strongly discouraged from using their details
to register other people’s machines.
Systems which are not registered will not be able to
access the full resources of the Resnet network or any
services outside of their college - this includes Internet.
Follow the steps below to register:
1. Go to the CITG website at http://www.citg.uq.edu.au
2. You will be automatically redirected to the
registration page http://netreg.citg.uq.edu.au
3. Click on Permanent Registration (‘Guest’ if you are
only visiting) and follow the instructions on screen.
4. Additional software installation is optional.
5. You will see a screen stating that your registration
has been successful.
6. Restart your computer.
The UQ Login screen will be shown if your registration was
successful.
Machines on the network that have not been registered
and are using static IP settings will be disconnected.
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20
COMPUTING HANDBOOK FOR RESIDENTS Setting up the College Printer
Windows 8
1. Hover in the bottom right corner to display the side
bar
2. Select the Search button at the top and type Run.
3. Click on the Run App and type \\citg-student.
4. When prompted for your username enter
resnet\username and your ResnetID password
5. Right click on the printer called PRINTERNAME
and click connect
(make sure you substitute PRINTERNAME for the name of your
college printer – see appendix B)
6. Choose whether to make this printer the default
printer and click Next.
7. Answer “Yes” to any warning messages you may
receive.
8. Once this is finished, click Start - Control Panel Printers
9. Right click on the new printer and choose
Properties
10. Make sure the paper settings are on A4 and not
Letter. Click OK
11. To use the printer, you simply click File->Print (from
your program) and choose from the list of available
printers.
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21 COMPUTING HANDBOOK FOR RESIDENTS Windows Vista & Windows 7
1. Open up Control Panel, and type ‘user account’ into
the search box
2. Click on "Turn User Account Control (UAC) on or
off".
3. Tick the box next to “Use user account control
(UAC)” and click OK.
4. Restart your computer.
5. Click on Start – Run (type Run in the search box if it
is not already visible)
6. In the Run box type \\citg-student and click OK
7. When prompted for your username enter
resnet\username and your ResnetID password
8. Right click on the printer called PRINTERNAME
and click connect
(make sure you substitute PRINTERNAME for the name of your
college printer – see appendix B)
9. Choose whether to make this printer the default
printer and click Next.
10. Answer “Yes” to any warning messages you may
receive.
11. Once this is finished, click Start - Control Panel Printers
12. Right click on the new printer and choose
Properties
13. Make sure the paper settings are on A4 and not
Letter. Click OK
14. To use the printer, you simply click File->Print (from
your program) and choose from the list of available
printers.
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22 COMPUTING HANDBOOK FOR RESIDENTS If you are having difficulties:
 Turn off your firewall
 Make sure UAC is turned ON (steps 1-3)
 Make sure you are using your ResnetID not your
UQ username and password. The office can supply
you with your ResnetID if you do not have one.
 Try manually adding drivers (see below).adding the
printer locally first using drivers from the resnet
website (under downloads on the menu)
Manually Adding Print Drivers (Win 7 64 bit)
1. Download the appropriate driver from the resnet
website under Downloads – Print Drivers
2. Save the file to your C Drive and unzip the folder if
necessary. (Right click on the file and choose
extract all to unzip)
3. Click on Start – Run (type Run in the search box if it
is not already visible)
4. In the Run box type \\citg-student and click OK
5. When prompted for your username enter
resnet\username and your ResnetID password
(Substitute username for your ResnetID username)
15. Double click on the printer called PRINTERNAME
and wait for a message to pop up prompting for a
driver. (may take a while)
(make sure you substitute PRINTERNAME for the name of
your college printer – see appendix B)
16. Click browse when the message appears and
locate the driver file on your C Drive.
WindowsXP
1. Start up your computer
2. Now click Start->Run
3. Type \\STUDENT-FP in the box and press enter
Revision 1, January 14
23 COMPUTING HANDBOOK FOR RESIDENTS 4. Find the printer listed as “PRINTERNAME”
(see appendix B)
5. Right click on the printer once
6. Click Install or Connect
7. If you are prompted to enter a network password,
enter your ResnetID.
IMPORTANT: Check the “remember my password”
checkbox. If you do not Windows will forget your
password and you will need to reconnect to the printer
every time you restart your computer.
8. Answer NO to the printing from MS-DOS question
(unless you specifically print from DOS)
9. Follow the on-screen instructions.
10. Once this is finished, click Start->Settings->Printers
11. Right click on the new printer and choose
Properties
12. Make sure the paper settings are on A4 and not
Letter. Click OK
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24
COMPUTING HANDBOOK FOR RESIDENTS To use the printer, you simply click File->Print (from your
program) and choose from the list of available printers.
Revision 1, January 14
25
COMPUTING HANDBOOK FOR RESIDENTS Computer Security
As soon as you connect your computer to the Local Area
Network, your computer may be vulnerable to attacks.
There are three important steps you should do to keep
your computer safe.
1. Install (and use) Antivirus software
Antivirus software is by far the easiest step to maintaining
a virus free system. Antivirus without the latest updates
however is virtually useless. Make sure you keep it up to
date.
We Recommend:
Microsoft Security Essentials or AVGFree
2. Keep Windows Updated
Microsoft regularly issues patches or updates to solve
security problems in their software. The critical updates
are the ones you should be concerned about. If these are
not applied, it leaves your computer vulnerable to hackers.
A Windows updater is installed by default when you run
the CITG Network Registration Wizard. This will connect
you to the CITG servers for updates so you don’t use up
your Internet quota
3. Common Sense
- Don’t open email messages from people you don’t know
(especially messages with attachments)
- Be careful downloading from websites and file shares
- Scan your system regularly for viruses, spyware and
adware.
Revision 1, January 14
26 COMPUTING HANDBOOK FOR RESIDENTS Appendices
Appendix A – Additional Settings
UQ
UQ Homepage:
IMAP Server (incoming):
SMTP Server (outgoing):
NEWS Server:
http://www.uq.edu.au
student.uq.edu.au
smtp.uq.edu.au
news.uq.edu.au
QUT
QUT Homepage:
http://www.qut.edu.au
IMAP Server (incoming): mail.qut.edu.au
SMTP Server (outgoing): mail.qut.edu.au
Revision 1, January 14
27
Revision 1, January 14
5c/pg A4, 10c/pg A3
PRN-DRC-LAB02
PRN-DRC-COLOUR $1/pg A4, $2pg A3
Duchesne
None
$10 on
arrival
None
$10 on
arrival
5c/page
5c/page
50c/page
5c/page
5c/page
50c/page
5c/page
PRN-IHC-LAB02
PRN-TKC-LAB02
PRN-TKC-COLOUR
PRN-SJC-LAB01
PRN-SLC-LAB1
PRN-SLC-COLOUR
PRN-TWC-LAB1*
PRN-TWC-COLOUR
Kings
St Johns
St Leos
Womens
28
None
None
International
House
5c/page
PRN-GRC-LAB01
Grace
$15 per
semester
PRN-EMC-MFC*
Emmanuel
5c/page
None
5c/page
50c/page
PRN-CRC-LAB2*
PRN-CRC-COLOUR
Cromwell
None
Extras
Charge Rate
Printername
College
COMPUTING HANDBOOK FOR RESIDENTS Appendix B - College Printers
* Printers that allow the double sided feature still charge
for 2 pages even though only one piece of paper is used.
**Printing 6 slides to a page will still charge for 6 pages.
The printer driver condenses the job to 1 page after the
charging process has taken place.
COMPUTING HANDBOOK FOR RESIDENTS Quick Tips
Getting connected
See your College office about a ResnetID for the Lab and
computer registration. The front office can also organise a
technician to get you connected to the Local Area Network
Report problems to:
The Help Desk quick call 777 (or 3878 0777 externally)
Other Useful Sites
CITG Website
http://www.citg.uq.edu.au/
UQConnect Helpdesk
http://uqconnect.net/helpdesk
QUT IT Helpdesk
http://www.ithelpdesk.qut.edu.au/
Web Site for downloading common programs
http://mirror.aarnet.edu.au/
(note: This site will not come off your quota)
AVG Antivirus
http://free.grisoft.com/
Further Assistance
For further assistance with network related problems either
in the computer labs or in your room, please contact the
CITG Helpdesk on quick call 777. (External number 3878 0777)
Revision 1, January 14
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