Download Pocket Guide Info

8/8/2007
HP LaserJet 4250/4350
(Product Introduction September 2004)
1.
2.
3
4.
5.
6.
7.
8.
Model Number Information
Accessories and Consumables
Error Messages
Repetitive Defect Intervals
Service Key/Diagnostic Information
Media Specification
Service Notes
Parts
Common parts
Parts:
Training:
Support:
Firmware/Drivers:
http://partsurfer.hp.com/cgi-bin/spi/main
http://www.hp.com/go/onlinelearning
http://hp.com/partners/csn/
http://www.hp.com or www.hp.com/go/lj4350_firmware
http://www.hp.com/support/ljpaperguide
http:/www.hp.com/go/wja_firmware
Latest firmware: 20060718 08.013.4
May 07
1. Model Number Information
Printers
Model
Speed
Memory
Description
Numbers
Hp LaserJet 4250
Q5400A
Base model
45 ppm
48 MB
Hp LaserJet 4250n
Q5401A
plus embedded JetDirect
45 ppm
64 MB
Hp LaserJet 4250tn
Q5402A
plus 500 sheet feeder
45 ppm
64 MB
Hp LaserJet 4250dtn
Q5403A
plus Duplex accessory
45 ppm
80 MB
Hp LaserJet 4250dtnsl
Q5494A
plus Stapler/Stacker
45 ppm
80 MB
Maximum Duty Cycle 200K pages; Recommended monthly volume 3K – 15K pages.
Hp LaserJet 4350n
Q5407A
Base embedded JetDirect
55 ppm
80 MB
Hp LaserJet 4350tn
Q5408A
plus 500 sheet feeder
55 ppm
80 MB
Hp LaserJet 4350dtn
Q5409A
plus Duplex accessory
55 ppm
96 MB
Hp LaserJet 4350dtnsl
Q5410A
plus Stapler/Stacker
55 ppm
96 MB
Maximum Duty Cycle 250K pages; Recommended monthly volume 3K – 20K pages.
2. Accessories/Consumables
Description
500 sheet universal tray only
Service Manual
500 Sheet Feeder and tray
1500 Sheet Feeder
Duplex Accessory
Envelope Feeder
Stapler/Stacker
Printer Stand
Toner Cartridge 10K)
PM Kit (110 volt) every 225K pages
PM Kit (220 volt) every 225K pages
Staple cartridge
Hard Disk Drive (HDD)
Product
Number
Q2240B
Q2444B
Q2439B
Q2438B
Q2443B
Q2445B
Q5942A
Q5421A
Q5422A
Q3216A
J6073A
Service Part
Number
RM1-1088-090CN
Q5400-90932
Q2440-67903
Q2444-67902
Q2439-67902
Q2438-67902
Q2443-67908
Q5942-67902
Q5421-67903
Q5422-67903
Q3216-60500
J6073-61041
8/8/2007
3. Numeric Error Messages
Message
Description
Possible cause / Troubleshooting Hints
10.XX.YY
Printer can not read e-label
information from the toner
cartridge.
13.XX.XX
Paper jam. Follow
instructions provided at the
Control Panel.
Reduce job complexity or
add more memory.
Ensure a genuine hp toner is installed in
the printer.
(1) Toner Cartridge
(2) E-Label Reader Assembly
(3) DC Controller PCA (Check J97)
Use known good media.
Isolate the paper path.
20 Insufficient
Memory
21 Page too complex
41.3 Unexpected
Media is longer or shorter
than what printer expected.
49.XXXX error
A critical firmware error has
occurred.
50.X
Fuser Error
51.XY
52.XY
Laser/Scanner error
53.XY.ZZ
Memory error. “X” memory
type; “Y” memory slot
location and “ZZ” type of
failure.
Remove sealing tape from
Toner Cartridge.
54.1
55.X
Communication Error (DC
Controller and Formatter)
56.1
56.2
57.X (General)
Check Paper Handling
Devices
Reduce job complexity or add more
memory. Try an alternative Print Driver
(PCL5, PCL6 or PostScript).
Ensure media is correctly configured at 1)
Control Panel, 2) at the Tray and 3) in the
Print Driver.
Power cycle printer.
Verify the printer has the latest version of
firmware.
Disconnect network cable; not if the error
clears.
Determine if a specific file, or if a specific
set of actions causes the error.
(1) Verify all connections (reseat Fuser)
(2) Fusing Assembly
(3) High Voltage Power Supply
(1) Verify all connections
(2) Laser/Scanner Assembly
(3) DC Controller PCA (Check J83, J84)
Bad Memory DIMM
Remove DIMMs and attempt to print a
Configuration Page.
Remove sealing tape! Ensure drum
ground spring (spring on the left-hand
side wall of the toner cartridge cavity) is
in the correct position.
Change toner cartridges.
Re-seat Formatter Cage!
Replace Formatter.
Replace DC Controller PCA.
Remove all paper handling devices, and
then add them back one at a time.
Inspect fan for operation at power-up.
8/8/2007
57.3 (EP Fan)
57.4 (Main Fan)
57.7 (Duplex Assy)
Fan Errors
58.X
59.X (General)
59.2 (Main Motor)
59.4 (EP Motor)
60.2 (Tray 2 Lift Mt)
60.3 (Tray 3 Lift Mt)
60.4 (Tray 4 Lift Mt)
Faulty air temperature sensor
Motor Errors
62
No System (Blank Display)
64
Printer Error
66.12.XX
Stapler/Stacker error
68.X
Permanent storage error
69.X
Duplex Accessory not
functioning
79.X
Printer Error
8X.XX
EIO Error -“n” model
printers have JetDirect Inside
functionality; printers may
also have an external
JetDirect Card.
Lift Motor errors
Verify all fan connections:
J64 Main Fan (High Voltage PS)
J78 EP Fan (DC Controller)
Remove Duplex Accessory
Verify connection (J63 High Voltage PS)
Verify connections:
Main Motor (J98 DC Controller)
EP Motor (J86 DC Controller)
Observe if the paper stack “lifts”!
Verify connections:
Tray 2 (J93 DC Controller)
Tray 3/4 Remove accessory to
determine if the error clears.
Verify if Memory DIMM is present in the
Formatter PCA..
Power cycle printer.
Replace Formatter PCA.
Remove accessory to determine if error
clears.
Power cycle printer.
Perform NVRAM Init routine.
If Hard Disk Drive is installed, remove
drive to determine if error clears.
Reset Duplex Accessory.
Remove Duplex Accessory to determine if
the Error clears.
Power cycle printer.
Disconnect network to determine if error
clears.
Re-seat EIO accessory (JetDirect Card)
4. Repetitive Defect Intervals
Fusing Film and Drum
Charging Roller
Developer Roller
94mm (3.75 inches)
37.7mm (1.5 inches)
54mm (2.125 inches)
5. Service Information/Diagnostic Key Information
Command
Procedure
Comments
~ Cold Reset
~ Embedded LAN
disable
~ New Maintenance
Kit
~ Select Language
During Memory Count hold down the
SELECT (check mark) key until the three
LEDs are illuminated. Press the UP
arrow until the desired message is
displayed then press the SELECT key.
Cold Reset will clear you network
configuration information; print a
Configuration Page, if possible,
before attempting a Cold Reset.
8/8/2007
~ Self Test
Initialize HDD
NVRAM reset
Service PIN
Information
During the Memory Count hold down the
MENU key until the three LEDs are
illuminated. Then press the RETURN
arrow; the display should say
“INITIALIZE HARD DISKS”. Then
press the SELECT (check mark) key.
During the Memory Count hold down the
DOWN arrow until the three LEDs are
illuminated. Press the UP arrow once,
and then the MENU key once. Press the
UP arrow until the display say “NVRAM
INIT”; then press the SELECT (check
mark) key.
Press the MENU key, then scroll to the
SERVICE menu item.
For the HP LaserJet 4250 enter:
09 4250 04
For the HP LaserJet 4350 enter:
09 4350 04
Diagnostics
Press MENU key, scroll down to the
DIAGNOSTIC menu item.
Ping Test
This test, checks out the Embedded
JetDirect’s ability to communicate with
another device on the network.
Press MENU --- CONFIGURE
DEVICE --- I/O --- EMBEDDED
JETDIRECT MENU --DIAGNOSTICS --- PING TEST
Network
Troubleshooting
This procedure erases and reformats the printer’s Hard Disk
Drive.
Always attempt to print a
Configuration Page and a Cold
Reset before attempting this
procedure. An NVRAM Init
procedure clears the serial number,
event log, network settings and
restores all factory settings.
The Service Menu allows you to
change the following:
~
~
~
~
~
~
~
~
Clear Event Log
Total Page Count
Refurbish Page Count
Maintenance Count
Maintenance Interval
Serial Number
Service Id
Cold Reset Paper Size
In the Diagnostic Menu, you may
do the following:
~ Print Event Log
~ Show Event Log
~ Paper Path Test
Select Destination IP Address.
(select a working IP Address)
Select Packet Size. (64)
Timeout (1 second)
Count (16)
Print Results (Yes)
Execute (Yes)
Is the Link LED illuminated?
Can the printer, print the EIO
Configuration Page?
~ Does the Config Page say “I/O Card
Ready”?
~ Is the network protocol (e,g., TCP/IP)
say “Ready”?
~ Is there an I/P Address?
~ Is the “Config By” method set
correctly?
~ Is the “Domain Name” correct?
Indicates good cable; live network
node.
Can you “Ping” the IP Address from your
PC?
This test confirm your product is
on the network.
Can you talk to the printer through the
Embedded Web Server?
EWS confirms two-way network
connectivity.
Do other printers on the network function
successfully?
Please confirm if your printer is an
isolated case or if there is a general
Important to generate a complete
Configuration Page. All
parameters must be correct.
8/8/2007
network problem.
Does your printer have the latest
firmware revision?
Please check at www.hp.com!
Using your printer’s Embedded
JetDirect’s Diagnostics, can
you successfully “Ping” another device
on the network?
The diagnostics will confirm
network connectivity.
6. Service Notes (Advisories)
Number
Description
C00823328
Missing Embedded JetDirect Functionality
c00596092
Swing Plate assembly replacement when
grinding noises occur in Fuser Area of the
printer.
c00784740
c00602430
Q5407A-02
Release Date
14 Dec 2006
9 June 2006
Special Greek, Arabic, Hebrew and Cyrillic
Font Compact Flash fonts.
29 Sept 2006
Tower Tray Solution
Rutishauser Trays will not function properly.
13 Feb 2005
Tower Tray Solution
28 Jan 2005
7. Media Specification
Source
Basis Weight (min/max)
Sizes
Tray 1
60 to 200 g/m2 (16 to 53 lbs)
Tray 2, 3, 4
60 to 120 g/m2 (16 to 32 lbs)
Custom between the following:
Minimum 76 x 127mm (3 x 5 inches)
Maximum 216 x 356mm (8.5 x 14 inches)
Letter, Legal, Executive, Legal, 8.5 x 13,
Executive (JIS), B5 (JIS), A5 and 16K
Duplex
60 to 120 g/m2 (16 to 32 lbs)
Letter, Legal, A4, Executive, B5 (JIS), A5
8. Top Parts
Part
110 volt Fusing Assembly
220 volt Fusing Assembly
Paper Tray (500 Sheet
Universal)
Control Panel
Feed Roller Assembly
Paper Pickup Roller Assembly
Registration Assembly
Swing Arm Kit
DC Controller PCA
Laser/Scanner
Toner Cartridge
Part Number
RM1-1082-070CN
RM1-1083-070CN
RM1-1088-090CN
RM1-1195-000CN
RM1-0037-020CN
RM1-0036-020CN
RM1-1098-030CN
5851-2766
RM1-1108-130CN
RM1-1067-030CN
Q5942-67901
Comment
Used in Service Note
8/8/2007
500 Sheet Feeder and Tray
110 volt Power Supply
220 volt Power Supply
Transfer Roller
Formatter (4250/4350 with
Embedded JetDirect network)
Formatter (4250/4350 base
model no networking)
Q2440-67903
RM1-1070-050CN
RM1-1071-040CN
RM1-1110-000CN
Q3652-69005
Q3653-69005