Download STUDENT, SOUTHERN METHODIST UNIVERSITY

J ASON W ALLER
604 N. McKown Avenue ~ Sherman, Texas 75092
(469) 343-7996
[email protected]
S T U D E N T , S O UT H E RN ME T H O DI S T U NI V E RS I T Y
Solid technical background combined with exceptional project management skills honed by
service in leadership positions in the most austere and demanding of operational environments in
Iraq and Afghanistan. Demonstrated track record of success in providing technical guidance in
solving complex installation, troubleshooting and repair challenges in the field while building
“can do” teams that consistently beat project milestones. Superior communicator, readily distills
complex materials into easily-understood, compelling presentations. Core competencies include:
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Secret Security Clearance
LAN/WAN Strategies
Process Optimization
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Team Building/Leadership
Sets Performance Standards
Numerous IT Certifications
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Combat Experience
Nortel, Cisco, VoIP
Excellent People Skills
P RO F E S SI O N A L E X PE RI E NC E
TASM / NASC, Various Sites in Afghanistan
2011 – 2014
Lead Field Service Engineer, PGSS Program
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Responsible for all maintenance and technical issues for 22 sites dispersed across several military
bases in Regional Command-South (RC-S), one of the most contested areas in Afghanistan.
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Project jointly managed by TASM (Technology & Supply Management, LLC) and NASC
(NAVMAR Applied Sciences, Inc.).
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Oversaw the upgrades of 22 Aerostat surveillance systems to full HD video configurations.
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Supervised 20+ Field Service Engineers across multiple trades; managed all hardware maintenance,
server & computer configurations, networking, software implementation and sensor maintenance.
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Oversaw the upgrades of four systems to the Exportable PGSS Initiative to give Intelligence,
Surveillance & Reconnaissance (ISR) capabilities to the Afghan police & military.
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Created a mock site with full systems capabilities to bring NIPR/SIPR/CXI communications online,
which dramatically improved real-time troubleshooting to all military bases in RC-S.
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Successfully managed catastrophic losses to four systems due to lightning; returned all systems to
full operational status in a record-setting 48 hours.
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Continuously analyzed internal processes while recommending and implementing procedural
changes to improve operations while promoting overall mission accomplishment.
DYNCORP, Afghanistan
2010 – 2011
Lead Security Coordinator, LOGCAP Program
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Served as Supervising Coordinator for all biometrics operations at the Entry Control Points (ECPs)
of two military bases within the RC-S region of Afghanistan.
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Oversaw training and supervision of 6 Security Coordinators, 12 Security Specialists and 2
Database Administrators.
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Authored procedures for the handling of New Contracts & Deliveries that was incorporated
verbatim into the U.S. Army Base Command’s Standard Operating Procedures (SOP).
SPECIAL OPERATIONS CONSULTING (SOC), Iraq
10/2010 – 12/2010
Rapid Response Team Leader, Force Protection
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Supervised eight armed, U.S. Secret-cleared personnel, eight armed Ugandan Third-Country
Nationals (TCNs) and three armored personnel/weapon carrier vehicles.
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Oversaw security, force protection and threat detection throughout the Victory Base Complex
(VBC) in Baghdad to include Entry-Control Points (ECPs) and towers.
Continued …
Jason Waller
Résumé / Page 2
P RO F E S SI O N A L E X PE RI E NC E
(co nt in ued )
VIRTUAL ARMY EXPERIENCE, IGNITED LA, El Segundo, California
2009 – 2010
Lead Subject Matter Expert (Army)/Network Technician
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Served at a number of public engagements for the Army-funded Virtual Army Experience Program,
which educated the public on life as a combat Soldier in today’s Army.
SCHAFER, WOODS & ASSOCIATES, Pottsboro, Texas
2007 – 2009
Independent Property Adjuster
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Adjusted both residential and commercial claims while providing proactive IT support to site
managers and deployed adjusters.
U.S. ARMY, Various Duty Stations
Infantry Team Leader, 2nd Division, 3rd Brigade, 20th Regiment, 5th Battalion
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Led numerous combat patrols including frequent kinetic engagements in Iraq.
2004 – 2007
CINGULAR WIRELESS, Lubbock, Texas
2000 – 2004
IT Systems Administrator
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Key player in the installation and maintenance of all computer (Cisco, Dell) and telephony (Nortel
Meridian 81C) networks supporting 2K+ employees.
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Developed a skillset routing-based utilization of network infrastructure and specific market training
for Customer Service Representatives (CSRs) to boost customer service and profitability.
PYRAMID COMMUNICATIONS, Dallas, Texas
1995 – 2000
IT Systems Technician
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Installed and maintained Nortel Networks Norstar telephone systems for all Baylor Senior Health
Centers and Nortel Meridian PBX systems for Baylor hospitals in the Dallas/Ft. Worth Metroplex.
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Installed Nortel Networks PBX (81C) for Perot Systems to include all CAT 3 and CAT 5 cabling
and terminating for 3.5K+ Meridian telephones.
E D UC A TI O N
&
T RA IN I N G
Southern Methodist University, Lyle School of Engineering Bachelor of Science, EMIS, GPA 3.88, High
Distinction Honor Roll, 27 credits completed. SMU MilVets Sergeant-at-Arms Officer
Certifications & Licensure: CCENT; CCNA: Routing & Switching (pending); CompTIA A+; CompTIA
Network+; CompTIA Security+; Nortel Meridian PBX; MSB IntegriClaim and Xactimate software
packages; Texas All-Lines Adjuster License (needs renewal); U.S. Staffing Basic Adjusting Certification
Diploma: Bells High School (Bells, Texas), graduated 5th in Class; Honor Society, 1995
Technical Skills: Java, C++, AMPL, Switches, Routers, Hubs, Servers, Cables, Fiber Optics (multi- and
single-mode), Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, latency, VoIP, QoS, EIGRP, BGP,
OSPF, NHRP, PPP, HDLC, MPLS, Frame Relay, ARP, PBX, Routing, Subnetting, Ethernet Switching,
Spanning-Tree Protocol, Network Security, VLANs, QoS and OSI models
Selected Awards: Purple Heart, Combat Infantryman Badge, Army Commendation Medal, Army
Achievement Medal, Army Good Conduct Medal, National Defense Service Medal, Global War on
Terrorism Medal, Iraq Campaign Medal, Army Service Ribbon, Overseas Service Ribbon
Military: Sergeant (E-5), U.S. Army (Honorable Discharge, 2007)
References: Excellent references furnished upon request.