Download MyHumana Mobile Application Continues to Expand

April 2012
MyHumana Mobile Application Continues to Expand Services for Members
Humana recently introduced three new pharmacy features to its MyHumana mobile application. Along with researching
drug prices and alternatives and viewing pharmacy claims, members can now use the application to help manage their
medications and refills.
Humana members who sign up and download the MyHumana application can now benefit from the following
enhancements of the MyHumana application:
• Receive medication refill reminders by text message
• Be alerted to take their medications either by text message or on their smart phones
• Place prescription order refills to RightSource, Humana’s mail-order pharmacy
This application helps members stay on their physician-directed medication plans, which also helps health care
providers. By encouraging Humana-covered patients to use this feature, health care providers and Humana can work
together to remind these individuals to stay compliant with their care plans.
Health care providers can direct their Humana-covered patients here ( https://slservices.humana.com/
HumanaRegistration/RegAdmin.aspx ) to register to use the MyHumana application and mobile services.
Health Care Providers Prepare for ICD-10 Documentation Changes
According to the Centers for Medicare & Medicaid Services and the American Health Information Management
Association, the transition to the International Classification of Diseases, Tenth Revision, Clinical Modification (ICD-10CM) will have a major impact on clinical documentation for health care providers and their coding staff. Because the
ICD-10-CM codes contain increased detail, accurate and specific documentation in the patient’s record will be crucial.
A successful transition by the compliance date of October 1, 2013, will require a well-organized implementation process
that includes a clinical documentation plan. Having a clinical documentation improvement plan and working to expand
the knowledge and skills of a practice’s coding staff will go a long way toward making the transition go smoothly. In order
to develop a clinical documentation plan, health care providers and their coding staff should:
• Identify education and implementation resources
• Set implementation goals
Humana’s Your Practice Humana.com/providers
April 2012
• Measure current coding performance
• Review top diagnosis codes for their practices
• Compare current documentation practices to requirements for ICD-10-CM
• Confirm that documentation supports the ICD-10-CM specificity
Specific Details Are Crucial
In preparation for the transition to ICD-10-CM, health care providers should begin reviewing their clinical
documentation now. Accurate coding for ICD-10-CM will depend on detailed documentation in a patient’s medical
record.
Many of the ICD-10-CM codes differ from ICD-9-CM only in the statements distinguishing the episode of care. Codes
may also differ only in specifying the laterality of a condition (right versus left side of a patient’s body). Many codes,
such as fractures, have a significant change in specificity, including:
• Type of fracture
• Specific anatomical site
• Displacement or no displacement
• Laterality
• Type of encounter (initial, subsequent)
An example of this specificity is: A young child is seen with a closed fracture of the right femur. The fracture is found to
be a comminuted fracture of the radial shaft that is displaced. (The emphasized documentation illustrates specificity
needed to assign a code.) The code selection for this scenario is S72.351A, displaced comminuted fracture of the right
femur, initial encounter for closed fracture.
In the ICD-10CM code set, accurate clinical documentation will have an impact on both the patient and the health care
provider. Inaccurate or nonspecific coding could lead to nonpayment or reduced payment for health care providers and
result in undue out-of-pocket expenses for patients.
Being proactive in improving clinical documentation now can help make the transition to ICD-10-CM easier for health
care providers, coding staff and patients.
References: CMS, AHIMA
HHS Announces Intent to Delay ICD-10 Compliance Date
On February 16, 2012, the Department of Health and Human Services (HHS) announced that it will
initiate a process to postpone the compliance date of the ICD-10 diagnostic code set beyond the
original deadline of October 1, 2013, for certain health care entities. (See http://
Humana’s Your Practice Humana.com/providers
April 2012
www.fiercehealthit.com/press-releases/hhs-announces-intent-delay-icd-10-compliance-date ) The
announcement did not specify how long the implementation would potentially be postponed.
HHS stated that the agency had heard from many health care providers who expressed concern
about possible administrative burdens that implementation of the new ICD-10 code set could place on
them. HHS wants to work with health care providers to reassess the pace at which HHS and the
nation implement these changes.
It is important to note that this is only an intent to delay the compliance date, and it does not affect the
implementation of 5010 transactions. Humana recommends that health care providers continue to
make the changes necessary in order to be prepared when implementation of ICD-10 is mandated.
Humana will continue to keep health care providers updated as new information is released about this
change.
Guidelines for Initial Preventive Physical Exams, Annual Physicals and
Annual Wellness Visits for Humana Medicare Members
The overview below may help shed some light on which services are included in initial preventive physical exams (IPPE,
also known as the “Welcome to Medicare” exam), annual routine physicals and annual wellness visits, how they should
be coded and how often they are available for coverage.
Humana’s Your Practice Humana.com/providers
April 2012
Visit Type
Frequency
Healthcare Common
Procedure Coding
System (HCPCS)/
Current Procedural
Terminology (CPT)
Code
Initial Preventive Physical Exam (IPPE, also known as
“Welcome to Medicare” exam)
Includes services such as:
Once per lifetime, within
•
Reviewing medical and social history
•
Reviewing potential risk factors for depression
•
Reviewing functional ability and level of safety
•
Measuring height, weight, body mass index and blood
HCPCS G0402
first 12 months of
Medicare Part B
enrollment
pressure; visual acuity screen; and other factors
deemed appropriate by the health care provider
•
Discussing end-of-life planning, if patient agrees
•
Providing education, counseling and referrals based on
the results of the services performed during the visit
•
Providing education, counseling and referral for EKG,
as appropriate, and other appropriate screenings and
preventive services
Humana’s Your Practice Humana.com/providers
April 2012
Visit Type
Frequency
Healthcare Common
Procedure Coding
System (HCPCS)/
Current Procedural
Terminology (CPT)
Code
Annual Routine Physical
Includes services such as:
•
One visit every 12 months, New patient preventive
Reviewing medical history and performing a physical
examination to identify risk status and to manage any
interventions that are needed
•
in the years following the medicine service - CPT codes
IPPE. This physical may
be conducted during the
same 12 months as the
Counseling on diet, exercise, substance abuse and
annual wellness visit
Established patient preventive
medicine service - CPT codes
99391 – 99397
injury prevention
•
99381 – 99387
Recording of height and weight at intervals according to
provider’s clinical discretion
•
Checking blood pressure every two years after age 21
•
Screening vision at provider’s discretion
•
Screening hearing at provider’s discretion
Annual Wellness Visit (AWV) – Initial
Includes services such as:
•
Once per lifetime, at least Healthcare Common Procedure
Developing a list of the patient’s current providers
12 months after Part B
Coding System (HCPCS)
enrollment, at least 12
G0438
months after the initial
•
Assessing cognitive impairment
•
Writing down a screening schedule
•
Listing risk factors and conditions for which
preventive physical exam
(IPPE), also known as the
“Welcome to Medicare”
exam (IPPE not required
interventions are recommended
•
to receive AWV)
Providing personalized health advice and referrals, as
appropriate, to educate about preventive counseling
services and programs
Humana’s Your Practice Humana.com/providers
April 2012
Visit Type
Frequency
Healthcare Common
Procedure Coding
System (HCPCS)/
Current Procedural
Terminology (CPT)
Code
Annual Wellness Visit – Subsequent
Includes services such as:
One visit every 12 months, HCPCS G0439
may be conducted during
•
Updating the list of the patient’s current providers
•
Monitoring for cognitive impairment
•
Updating the written screening schedule
•
Updating the list of risk factors and conditions for which
the same 12 months as
the annual routine
physical, at least 12
months after the most
recent AWV
interventions are recommended
•
Providing personalized health advice and referrals, as
appropriate, to educate about preventive counseling
services and programs
If you have questions about IPPEs, routine physical exams or annual wellness visits, please call Humana customer
service at 1-866-753-8451.
Quality Improvement Essential to Improving Members’ Outcomes
Dear Physicians and Office Staff,
As director of Humana’s clinical quality strategy development, quality improvement activities and patient safety initiatives,
it’s my job to incorporate health care providers’ input into our clinical programs. I believe that involving health care
providers in quality improvement discussions and initiatives is essential to improving our members’ health outcomes and
well-being. I’d like to share some new strategies we’re developing to improve both the efficiency and quality of health
care delivery to our members.
In our drive for improved quality health care for our members, we are collaborating with our health care providers through
Humana’s enhanced quality nurse program.
For many years, our quality nurses have worked with practices to promote preventive services, improve HEDIS scores
and increase medication compliance. This year, we’re enhancing the program by assigning specific nurses to specific
practices, allowing them to better understand the practice and its specific needs. This quality improvement nurse serves
as the health care provider’s clinical point of contact with Humana and will deliver the following services:
Humana’s Your Practice Humana.com/providers
April 2012
•
Support physicians and health care practices by sharing with them tools, practice-specific reports and resources
available through Humana
•
Help physicians and health care practices improve on care delivery by bridging gaps in care through actionable
reports made available to the health care provider
•
Link health care providers to core Humana services, such as HumanaCares, chronic condition management, case
management, etc.
Another approach we’re focusing on to improve the quality of health care is continuity of care (COC). Continuity of care,
often touted as the “hallmark of quality medicine,” is one of the most important tools to improve patient health outcomes.
Continuity of care, a team-based approach to health care, puts an emphasis on communication between all health care
providers involved in a patient’s care and promotes the following benefits:
•
Improved coordination of health care resources
•
More focus on patient-centric care
•
Higher rates of preventative medicine
•
Better record keeping
•
Increased patient satisfaction with his or her health care provider
These efforts help reduce the overall cost of health care and lower out-of-pocket expenses for the patient.
One example of COC is when a specialist’s office forwards results of office visits and tests to a patient's primary care
physician. This allows for a more thorough, safer, higher level of clinical management of the patient’s condition, and
overall better care to the patient through this coordination and sharing of information.
This trend toward a new care model and continuity of care is catching on in all levels of the health care industry. The
National Committee for Quality Assurance Continuity (NCQA) believes so strongly in the benefits of continuity of care that
it is a requirement for accreditation by NCQA. According to the NCQA standards, Humana is required to monitor and
take action, as necessary, to improve continuity and coordination of care across the health care network. With these
programs in place, we are working to do just that.
Learn more about the quality nurse program in this issue’s article, The Humana Quality Improvement Nurse: Collaborating
with Health Care Providers to Advance Patient Well-being
Sincerely,
Dr. George A. Andrews, M.D., M.B.A., F.A.C.P., F.A.C.C., F.C.C.P.
Humana’s Your Practice Humana.com/providers
April 2012
The Humana Quality Improvement Nurse:
Collaborating with Health Care Providers to Advance Patient Well-being
Health care providers and Humana share a common goal: to promote the well-being of patients/members through
effective, efficient care.
In keeping with this goal, Humana is expanding its quality initiatives in 2012 to heighten collaboration and informationsharing with primary care physicians across the United States. Humana seeks to improve quality of care for all of our
Medicare, Medicaid and commercial health plan members.
As part of the expansion, a Humana quality improvement nurse will be provided on a dedicated basis to health care
providers’ offices across the country to collaborate with them and to offer support, tools and resources to enhance the
delivery of care to Humana members.
Program Goals
By providing this additional resource to the group practice, Humana is working to achieve the following goals:
•
Increase collaboration between Humana and the health care provider
•
Provide tools and actionable information in support of improved clinical quality care
•
Improve the health and well-being of patients and Humana members
Role of the Quality Improvement Nurse
The Humana quality improvement nurse will:
•
Serve as a central point of contact, from a clinical perspective, to provide support to the office
•
Collaborate with other Humana departments and help facilitate communication between them and the practice
•
Share tools, practice-specific reports and resources available through Humana
•
Work to support physicians and individual practices in closing gaps in quality measures for members
•
Provide a link to core Humana services, such as HumanaCares, chronic condition management, case
management and other clinical programs
What to Expect when the Quality Improvement Nurse Visits
Initially, the quality improvement nurse will reach out to health care providers’ offices to schedule an introductory meeting.
The nurse will offer a customized view of resources, tools and information available from Humana. For example,
depending on the needs of the specific office, the quality improvement nurse might take the following actions:
•
Share ideas about additional opportunities to promote patient well-being as part of an office visit, such as how
to best use member-specific, health-oriented tools; the opportunity to benchmark patients’ status; use a body
mass index (BMI) to discuss exercise and diet; coordinate and promote completion of mammograms, colorectal
cancer screenings, glaucoma screenings, etc.
•
Provide data on the group’s current screening rates and its progress toward increasing those rates
•
Relay practice-specific information about patients’ medication adherence, preventive services that can help
Humana members stay healthy or facilitate patients’ participation in clinical programs
In addition to the clinical opportunity, the quality improvement nurse may explain possible financial opportunities that can
come from being a Humana provider. Equally important, because two-way communication is essential to collaboration,
Humana’s Your Practice Humana.com/providers
April 2012
the quality improvement nurse will seek to gather feedback and ideas regarding how Humana can best support the
needs of both the health care provider’s office and Humana members. If you have questions about Humana’s quality
improvement nurse program, please contact Humana provider relations at 1-800-626-2741.
Eligibility and Benefits Web Tool Enhanced by Health Care Provider
Request
Humana’s Web tools are designed to give health care providers an efficient way to work with and communicate with
Humana. The company also works to include improvements that health care providers have requested. One example is
Humana’s eligibility and benefits Web tool, available on Humana.com/providers (registration required). The following
enhancements have been made, thanks to health care provider input:
• New streamlined, easier-to-follow format
• Addition of a Care Alerts section, which shows short messages indicating opportunities for additional care for
the health care provider’s patients with Humana coverage
• New benefit categories, including:
• Behavioral/mental health
• Cancer treatment
• Durable medical equipment
• Prosthetics and diabetic supplies
• Infertility
• Women’s health
• Skilled nursing facility
Accessing eligibility and benefit information online can save health care providers the time that may have been spent on
the phone with Humana’s customer service.
Humana encourages health care providers to take full advantage of all its available Web tools. Humana’s Web tools are
available to registered users of Humana.com and www.availity.com.
Humana’s Your Practice Humana.com/providers
April 2012
Humana Tools Can Help Physicians and Patients Receive Recommended
Care
The Centers for Medicare & Medicaid Services (CMS) and the National Committee for Quality Assurance (NCQA) are
working to ensure that individuals receive quality care from both their health plans and health care providers.
As state and federal governments move toward a quality-driven health care industry and health plans like Humana
expand provider rewards programs, the clinical Healthcare Effectiveness Data and Information Set (HEDIS) Stars
measures are becoming more and more important to the individual health care provider. Physicians can help meet the
Stars-HEDIS goals by encouraging their patients to receive any necessary tests and/or screenings and submitting
appropriately coded claims/encounter data for each service rendered.
Humana is working to help primary care physicians (PCPs) by providing a member outreach letter to be used by health
care providers as a way to remind their patients to schedule necessary tests and screenings. The letter can be found on
the provider area of Humana’s website at Humana.com/providers. It contains information for the patient about the clinical
Stars-HEDIS measures being recommended (e.g., breast cancer screening, glaucoma screening, body mass index, etc.),
and can be customized by PCPs to include their practices’ specific information.
For more detailed information about the clinical Stars-HEDIS measures, including pertinent coding information, health
care providers are invited to visit Humana.com/providers, From Humana.com/providers, the provider may choose
“Clinical,” then “Quality Resources.”
Be Alert for Fraudulent Phone Inquiries
Humana has been made aware of several incidents when health care providers have received calls from someone
fraudulently claiming to be a representative of Humana. The caller is requesting information about the health care provider
or the practice. To date, the calls have all come from the same phone number, 973-330-3760. Because the caller is not
an employee or agent of Humana and due to the types of information being requested, it can be assumed that the caller
is trying to gather enough information to be able to gain a health care provider’s billing information to use for illegal
purposes.
In order to help health care providers protect their identities and practices from fraudulent callers from the number above
or any suspicious number, Humana recommends that health care providers do not give any information to anyone
claiming affiliation with Humana. Instead, contact Humana at a number that you know and trust. If a health care provider
thinks that he or she may have already provided information to a fraudulent caller, the provider should make a list of the
information provided and contact Humana provider relations at 1-800-626-2741.
If a suspicious call is received, health care providers are encouraged to refer to the call checklist below in an effort to
gather information that may help stop these calls.
Health Care Provider Call Checklist
Health care providers and their staff members should try to obtain the following information and provide it to Humana
provider relations at 1-800-626-2741 when they receive a suspicious call:
Humana’s Your Practice Humana.com/providers
April 2012
• Was the caller male or female?
• Did the caller speak with an accent?
• If yes, what type of accent?
• How did the caller identify himself/herself? (for example: did he/she say he/she was a customer care
representative, with a service that is contracted by Humana or that he/she was calling on behalf of Humana,
etc.?)
• What exactly did the caller request?
• Did the caller give a reason for the request?
• Did the caller’s number appear on caller ID? If so, please provide the number.
• If the number was not recorded, is the area code known?
• Is the health care provider currently contracted with Humana or ChoiceCare?
• If not, has he or she ever been contracted with Humana or ChoiceCare?
• Did the caller contact the health care provider on a published phone number associated with the practice?
• If not, did the caller contact the practice on a number known to Humana?
• What information did the caller know about the health care provider?
• What information did the caller know about the practice?
• What information did the caller know about the health care provider’s contract?
• Was there noticeable background noise on the call?
• If yes, please describe (others talking, etc.)
• Did the caller provide a call-back number, email address, name, etc.?
Remember, if a heath care provider has any questions or concerns or needs to report a suspicious call, he or she can call
Humana provider relations at 1-800-626-2741.
Humana Helps Physicians Publicize PIM Recognition
Humana recognizes internal medicine and subspecialty diplomates who are enrolled in the American Board of Internal
Medicine (ABIM) Maintenance of Certification program and who complete ABIM's Practice Improvement Modules®
(PIMs). By recognizing Humana-contracted physicians who complete PIMs, Humana is giving its members information
about health care providers who are committed to improving their practices.
Humana’s Your Practice Humana.com/providers
April 2012
Several years ago, Humana added ABIM's designated seal, "Improving Practice Performance," on its Physician Finder
Plus online provider search tool, next to the name of each physician participating in the program. Physician Finder Plus is
available to more than 11 million Humana members via Humana.com. Humana recognizes ABIM physicians for each PIM
completed and will continue to post the designation for up to two years for each completed PIM.
Humana wants to help health care providers publicize their PIM accomplishments. To give Humana permission to retrieve
and publicize PIMs, health care providers need to log into the ABIM website ( http://www.abim.org/ ).
Health care providers can find a list of self-assessment PIMs for Maintenance of Certification (MOC) program credit here.
ABIM has included several new PIMs this year, including the following choices:
•
Clinical Supervision PIM
•
Cancer Screening PIM
•
Chronic Obstructive Pulmonary Disease (COPD)
•
Chronic Kidney Disease (CKD)
•
Preventive Cardiology PIM
Health care providers may access Physician Finder Plus on www.humana.com under the “Find a Doctor” tab to see how
they are currently listed.
Online Tools, Presentations, Webinars Provide Important Tips to Providers,
Staff
Humana's medical and medication coverage policies are based on evidence published in peer-reviewed medical
literature, technology assessments obtained from independent medical research organizations, evidence-based
consensus statements and evidence-based guidelines from nationally recognized professional health care organizations.
Information about medical and medication coverage policies can be found on Humana.com/providers by selecting
"Medical Coverage Policies." Medical and medication coverage policies can be reviewed by name as well as revision
date. Users may also search for a particular policy using the search box. More detailed information may be found by
reviewing "How to Read a Medical Coverage Policy" and "Understanding the Medical Coverage Policy Development
Process."
Below are the new and revised policies:
New Medication Policies
•
Inlyta (axitinib)
Humana’s Your Practice Humana.com/providers
April 2012
•
Erivedge (vismodegib)
•
Kalydeco (ivacaftor)
Medication Policies with Significant Revisions
• No medication policies with significant revisions
New Medical Policies:
• Genetic Testing and Genetic Counseling for Marfan Syndrome Medical Policies with Significant Revisions:
• Bariatric Surgery- Surgical Treatment for Severe Obesity
• Bone Growth Stimulators
• Cryoablation
• Durable Medical Equipment
• Gene Expression Profiling
• Mobility Assistive Devices (Wheelchairs)
• Noninvasive Prenatal Screening for Chromosomal Abnormalities
• Outpatient Cardiac Monitoring Devices
• Pharmacogenomics
• Prosthetics
• Varicose Vein Treatments
Online Presentations Make It Easier to do Business with Humana
Humana's "Education on Demand" tool provides health care providers and their office staff members with quick, easy-tounderstand presentations on topics that should make it easier for them to do business with Humana.
To access any of these presentations, health care providers may choose: http://www.humana.com/providers/tools/
provider_tools/education_on_demand.asp. If a computer with a sound card is not available, or if the computer is not
configured for streaming audio, the presentations are available over the telephone while viewing the slides on screen. To
begin the telephone playback process, health care providers should follow these steps:
• Click on the question mark in the bottom right corner
• Select "Player Settings" from the pop-up box
• Check "Use telephone playback with standard player"
• Click the "Submit" button
• A window will open displaying the telephone number and access code that need to be dialed to receive the
audio
Available presentations are as follows:
Humana’s Your Practice Humana.com/providers
April 2012
• How to do Business with Humana
• HumanaAccessSM Visa® Debit Card
• RadConsultTM Online
• SmartSummarySMRx
• SmartSummary
• Texas Deficiency Tool
• Special Needs Plans (SNPs)
• Humana’s Quality Initiatives
The presentations can be accessed around the clock.
Webinars Provide Interactive Learning
Humana offers interactive Web-based training sessions for health care providers and their office staff members each
month.
To register, health care providers may send an email to [email protected].
Below is a listing of the upcoming Webinars. Please note that all times are Eastern.
Date
Time
Training Subject
Tues., April 17, 2012
10 a.m. ET
Availity.com RTA (Real Time Adjudication)
Tues., April 17, 2012
2 p.m. ET
Humana.com RTA (Real Time Adjudication)
Thurs., April 19, 2012
10 a.m. ET
Humana.com Primary Access Administrator Training
Thurs., April 19, 2012
2 p.m. ET
Availity.com Primary Access Administrator Training
Tues., April 24, 2012
10 a.m. ET
Availity.com Overview
Tues., April 24, 2012
2 p.m. ET
Humana.com Overview
Thurs., April 26, 2012
10 a.m. ET
Humana.com Claim Tools and Remit Inquiry
Thurs., April 26, 2012
2 p.m. ET
Availity.com Claims Tools and Remit Inquiry
Tues., May 1, 2012
10 a.m. ET
Availity.com Eligibility and Benefits, Cert of Coverage
Tues., May 1, 2012
2 p.m. ET
Humana.com Eligibility and Benefits, Cert of Coverage
Thurs., May 3, 2012
10 a.m. ET
Humana.com Referrals and Authorizations
Thurs., May 3, 2012
2 p.m. ET
Availity.com Referrals and Authorizations
Tues., May 8, 2012
10 a.m. ET
Availity.com Registration and ERA/EFT
Tues., May 8, 2012
2 p.m. ET
Humana.com Registration and ERA/EFT
Thurs., May 10, 2012
10 a.m. ET
Humana.com RTA (Real Time Adjudication)
Thurs., May 10, 2012
2 p.m. ET
Availity.com RTA (Real Time Adjudication)
Tues., May 15, 2012
10 a.m. ET
Availity.com Primary Access Administrator Training
Humana’s Your Practice Humana.com/providers
April 2012
Tues., May 15, 2012
2 p.m. ET
Humana.com Primary Access Administrator Training
Thurs., May 17, 2012
10 a.m. ET
Humana.com Overview
Thurs., May 17, 2012
2 p.m. ET
Availity.com Overview
Tues., May 22, 2012
10 a.m. ET
Availity.com Claims Tools and Remit Inquiry
Tues., May 22, 2012
2 p.m. ET
Humana.com Claim Tools and Remit Inquiry
Thurs., May 24, 2012
10 a.m. ET
Humana.com Eligibility and Benefits, Cert of Coverage
Thurs., May 24, 2012
2 p.m. ET
Availity.com Eligibility and Benefits, Cert of Coverage
Tues., May 29, 2012
10 a.m. ET
Availity.com Referrals and Authorizations
Tues., May 29, 2012
2 p.m. ET
Humana.com Referrals and Authorizations
Thurs., May 31, 2012
10 a.m. ET
Humana.com Registration and ERA/EFT
Thurs., May 31, 2012
2 p.m. ET
Availity.com Registration and ERA/EFT
Tues., June 5, 2012
10 a.m. ET
Availity.com RTA (Real Time Adjudication)
Tues., June 5, 2012
2 p.m. ET
Humana.com RTA (Real Time Adjudication)
Thurs., June 7, 2012
10 a.m. ET
Humana.com Primary Access Administrator Training
Thurs., June 7, 2012
2 p.m. ET
Availity.com Primary Access Administrator Training
Tues., June 12, 2012
10 a.m. ET
Availity.com Overview
Tues., June 12, 2012
2 p.m. ET
Humana.com Overview
Thurs., June 14, 2012
10 a.m. ET
Humana.com Claim Tools and Remit Inquiry
Thurs., June 14, 2012
2 p.m. ET
Availity.com Claims Tools and Remit Inquiry
Tues., June 19, 2012
10 a.m. ET
Availity.com Eligibility and Benefits, Cert of Coverage
Tues., June 19, 2012
2 p.m. ET
Humana.com Eligibility and Benefits, Cert of Coverage
Thurs., June 21, 2012
10 a.m. ET
Humana.com Referrals and Authorizations
Thurs., June 21, 2012
2 p.m. ET
Availity.com Referrals and Authorizations
Tues., June 26, 2012
10 a.m. ET
Availity.com Registration and ERA/EFT
Tues., June 26, 2012
2 p.m. ET
Humana.com Registration and ERA/EFT
Thurs., June 28, 2012
10 a.m. ET
Humana.com RTA (Real Time Adjudication)
Thurs., June 28, 2012
2 p.m. ET
Availity.com RTA (Real Time Adjudication)
Tues., July 3, 2012
10 a.m. ET
Availity.com Primary Access Administrator Training
Tues., July 3, 2012
2 p.m. ET
Humana.com Primary Access Administrator Training
Thurs., July 5, 2012
10 a.m. ET
Humana.com Overview
Thurs., July 5, 2012
2 p.m. ET
Availity.com Overview
Tues., July 10, 2012
10 a.m. ET
Availity.com Claims Tools and Remit Inquiry
Humana’s Your Practice Humana.com/providers
April 2012
Tues., July 10, 2012
2 p.m. ET
Humana.com Claim Tools and Remit Inquiry
Thurs., July 12, 2012
10 a.m. ET
Humana.com Eligibility and Benefits, Cert of Coverage
Thurs., July 12, 2012
2 p.m. ET
Availity.com Eligibility and Benefits, Cert of Coverage
Tues., July 17, 2012
10 a.m. ET
Availity.com Referrals and Authorizations
Tues., July 17, 2012
2 p.m. ET
Humana.com Referrals and Authorizations
Thurs., July 19, 2012
10 a.m. ET
Humana.com Registration and ERA/EFT
Thurs., July 19, 2012
2 p.m. ET
Availity.com Registration and ERA/EFT
Tues., July 24, 2012
10 a.m. ET
Availity.com RTA (Real Time Adjudication)
Tues., July 24, 2012
2 p.m. ET
Humana.com RTA (Real Time Adjudication)
Thurs., July 26, 2012
10 a.m. ET
Humana.com Primary Access Administrator Training
Thurs., July 26, 2012
2 p.m. ET
Availity.com Primary Access Administrator Training
Tues., July 31, 2012
10 a.m. ET
Availity.com Overview
Tues., July 31, 2012
2 p.m. ET
Humana.com Overview
Thurs., August 2, 2012
10 a.m. ET
Humana.com Claim Tools and Remit Inquiry
Thurs., August 2, 2012
2 p.m. ET
Availity.com Claims Tools and Remit Inquiry
Tues., August 7, 2012
10 a.m. ET
Availity.com Eligibility and Benefits, Cert of Coverage
Tues., August 7, 2012
2 p.m. ET
Humana.com Eligibility and Benefits, Cert of Coverage
Thurs., August 9, 2012
10 a.m. ET
Humana.com Referrals and Authorizations
Thurs., August 9, 2012
2 p.m. ET
Availity.com Referrals and Authorizations
Tues., August 14, 2012
10 a.m. ET
Availity.com Registration and ERA/EFT
Tues., August 14, 2012
2 p.m. ET
Humana.com Registration and ERA/EFT
Thurs., August 16, 2012
10 a.m. ET
Humana.com RTA (Real Time Adjudication)
Thurs., August 16, 2012
2 p.m. ET
Availity.com RTA (Real Time Adjudication)
Tues., August 21, 2012
10 a.m. ET
Availity.com Primary Access Administrator Training
Tues., August 21, 2012
2 p.m. ET
Humana.com Primary Access Administrator Training
Thurs., August 23, 2012
10 a.m. ET
Humana.com Overview
Thurs., August 23, 2012
2 p.m. ET
Availity.com Overview
Tues., August 28, 2012
10 a.m. ET
Availity.com Claims Tools and Remit Inquiry
Tues., August 28, 2012
2 p.m. ET
Humana.com Claim Tools and Remit Inquiry
Thurs., August 30, 2012
10 a.m. ET
Humana.com Eligibility and Benefits, Cert of Coverage
Thurs., August 30, 2012
2 p.m. ET
Availity.com Eligibility and Benefits, Cert of Coverage
Tues., September 4, 2012
10 a.m. ET
Availity.com Referrals and Authorizations
Humana’s Your Practice Humana.com/providers
April 2012
Tues., September 4, 2012
2 p.m. ET
Humana.com Referrals and Authorizations
Thurs., September 6, 2012
10 a.m. ET
Humana.com Registration and ERA/EFT
Thurs., September 6, 2012
2 p.m. ET
Availity.com Registration and ERA/EFT
Tues., September 11, 2012
10 a.m. ET
Availity.com RTA (Real Time Adjudication)
Tues., September 11, 2012
2 p.m. ET
Humana.com RTA (Real Time Adjudication)
Thurs., September 13, 2012
10 a.m. ET
Humana.com Primary Access Administrator Training
Thurs., September 13, 2012
2 p.m. ET
Availity.com Primary Access Administrator Training
Tues., September 18, 2012
10 a.m. ET
Availity.com Overview
Tues., September 18, 2012
2 p.m. ET
Humana.com Overview
Thurs., September 20, 2012
10 a.m. ET
Humana.com Claim Tools and Remit Inquiry
Thurs., September 20, 2012
2 p.m. ET
Availity.com Claims Tools and Remit Inquiry
Tues., September 25, 2012
10 a.m. ET
Availity.com Eligibility and Benefits, Cert of Coverage
Tues., September 25, 2012
2 p.m. ET
Humana.com Eligibility and Benefits, Cert of Coverage
Thurs., September 27, 2012
10 a.m. ET
Humana.com Referrals and Authorizations
Thurs., September 27, 2012
2 p.m. ET
Availity.com Referrals and Authorizations
Tues., October 2, 2012
10 a.m. ET
Availity.com Registration and ERA/EFT
Tues., October 2, 2012
2 p.m. ET
Humana.com Registration and ERA/EFT
Thurs., October 4, 2012
10 a.m. ET
Humana.com RTA (Real Time Adjudication)
Thurs., October 4, 2012
2 p.m. ET
Availity.com RTA (Real Time Adjudication)
Tues., October 9, 2012
10 a.m. ET
Availity.com Primary Access Administrator Training
Tues., October 9, 2012
2 p.m. ET
Humana.com Primary Access Administrator Training
Thurs., October 11, 2012
10 a.m. ET
Humana.com Overview
Thurs., October 11, 2012
2 p.m. ET
Availity.com Overview
Tues., October 16, 2012
10 a.m. ET
Availity.com Claims Tools and Remit Inquiry
Tues., October 16, 2012
2 p.m. ET
Humana.com Claim Tools and Remit Inquiry
Thurs., October 18, 2012
10 a.m. ET
Humana.com Eligibility and Benefits, Cert of Coverage
Thurs., October 18, 2012
2 p.m. ET
Availity.com Eligibility and Benefits, Cert of Coverage
Tues., October 23, 2012
10 a.m. ET
Availity.com Referrals and Authorizations
Tues., October 23, 2012
2 p.m. ET
Humana.com Referrals and Authorizations
Thurs., October 25, 2012
10 a.m. ET
Humana.com Registration and ERA/EFT
Thurs., October 25, 2012
2 p.m. ET
Availity.com Registration and ERA/EFT
Tues., October 30, 2012
10 a.m. ET
Availity.com RTA (Real Time Adjudication)
Humana’s Your Practice Humana.com/providers
April 2012
Tues., October 30, 2012
2 p.m. ET
Humana.com RTA (Real Time Adjudication)
Thurs., November 1, 2012
10 a.m. ET
Humana.com Primary Access Administrator Training
Thurs., November 1, 2012
2 p.m. ET
Availity.com Primary Access Administrator Training
Tues., November 6, 2012
10 a.m. ET
Availity.com Overview
Tues., November 6, 2012
2 p.m. ET
Humana.com Overview
Thurs., November 8, 2012
10 a.m. ET
Humana.com Claim Tools and Remit Inquiry
Thurs., November 8, 2012
2 p.m. ET
Availity.com Claims Tools and Remit Inquiry
Tues., November 13, 2012
10 a.m. ET
Availity.com Eligibility and Benefits, Cert of Coverage
Tues., November 13, 2012
2 p.m. ET
Humana.com Eligibility and Benefits, Cert of Coverage
Thurs., November 15, 2012
10 a.m. ET
Humana.com Referrals and Authorizations
Thurs., November 15, 2012
2 p.m. ET
Availity.com Referrals and Authorizations
Tues., November 20, 2012
10 a.m. ET
Availity.com Registration and ERA/EFT
Tues., November 20, 2012
2 p.m. ET
Humana.com Registration and ERA/EFT
Tues., November 27, 2012
10 a.m. ET
Availity.com RTA (Real Time Adjudication)
Tues., November 27, 2012
2 p.m. ET
Humana.com RTA (Real Time Adjudication)
Thurs., November 29, 2012
10 a.m. ET
Humana.com Primary Access Administrator Training
Thurs., November 29, 2012
2 p.m. ET
Availity.com Primary Access Administrator Training
Tues., December 4, 2012
10 a.m. ET
Availity.com Overview
Tues., December 4, 2012
2 p.m. ET
Humana.com Overview
Thurs., December 6, 2012
10 a.m. ET
Humana.com Claim Tools and Remit Inquiry
Thurs., December 6, 2012
2 p.m. ET
Availity.com Claims Tools and Remit Inquiry
Tues., December 11, 2012
10 a.m. ET
Availity.com Eligibility and Benefits, Cert of Coverage
Tues., December 11, 2012
2 p.m. ET
Humana.com Eligibility and Benefits, Cert of Coverage
Thurs., December 13, 2012
10 a.m. ET
Humana.com Referrals and Authorizations
Thurs., December 13, 2012
2 p.m. ET
Availity.com Referrals and Authorizations
Tues., December 18, 2012
10 a.m. ET
Availity.com Registration and ERA/EFT
Tues., December 18, 2012
2 p.m. ET
Humana.com Registration and ERA/EFT
Thurs., December 20, 2012
10 a.m. ET
Humana.com RTA (Real Time Adjudication)
Thurs., December 20, 2012
2 p.m. ET
Availity.com RTA (Real Time Adjudication)
Thurs., December 27, 2012
10 a.m. ET
Humana.com Primary Access Administrator Training
Thurs., December 27, 2012
2 p.m. ET
Availity.com Primary Access Administrator Training
For more information, visit http://www.humana.com/providers/education/explore/interactive.aspx.
Humana’s Your Practice Humana.com/providers