Download pharmacy technician practicum workbook

Fall
pharmacy technician practicum workbook Program guidelines, expectations, and evaluation Department of PHARMACY TECHNOLOGY
11
Department of Pharmacy Technology
Pharmacy Technician Training Program
Pharmacy Technician Practicum
PHRA 2266/2066
Synonym 36896 002
Fall 2011 Office Hours: T-Th 11a – 12:00; W 11a-1pm; room 9214
Austin Community College, Eastview Campusw
3401 Webberville Road
Austin, TX 78702
Lisa McCartney, AAS, CPhT, PhTR
Pharmacy Technician Program Department Chair
Practicum Coordinator
Phone: (512) 223-5949
Fax: (512) 223-5895
Email: [email protected]
http://www.austincc.edu/health/phra/
Required Texts: None
© 2005 to 2011 Austin Community College
i
The Pharmacy Technician Program conducted by
Austin Community College, Austin, Texas, is accredited
by the American Society of Health-System Pharmacists.
For more information concerning accreditation, please
Visit the ASHP website at www.ashp.org.
ii
Practicum Eligibility
The Pharmacy Practicum is in the second semester of the program. The student must
have completed the following courses with a “C” or higher prior to their practicum
semester:
• Essentials of Medical Terminology, HPRS 1106 or HPRS 1206
• Drug Classification, PHRA 1205
• Introduction to Pharmacy, PHRA 1301
• Pharmaceutical Mathematics, PHRA 1309
• Community Pharmacy Practice, PHRA 1313
• Institutional Pharmacy Practice, PHRA 1349
The student must also have either completed, or be currently enrolled in:
• Intravenous Admixture and Sterile Compounding, PHRA 1345
• Pharmacy Drug Therapy and Treatment, PHRA 1441
In addition to the above academic requirements, students must have completed the
following immunization requirements:
• Hepatitis-B Series (3 injections)
• Varicella
• Measles, Mumps, Rubella
• Measles (Second Vaccination)
• Tetanus/Diphtheria
• Received a non-reactive, two-step, (TB) PPD (Purified Protein Derivative)
skin test for Tuberculosis within the last calendar year which will not lapse
during their practicum semester. Documentation of the two-step PPD skin test
must be made on a completed Health Data Form.
Finally, students must complete this State legal and regulatory requirement:
• Register and maintain valid registration as a Technician Trainee with the
Texas State Board of Pharmacy which will not expire during the Practicum
semester, OR
• Register and maintain valid registration as a Registered Pharmacy Technician
with the Texas State Board of Pharmacy
Failure to comply with these established eligibility guidelines constitutes ineligibility to
participate in the Practicum, which may lead to disciplinary action up to and/or including
dismissal from the Program.
Additional Practicum Facility Requirements
Practicum facilities reserve the right and the discretion to accept or reject students and
to impose further and/or more stringent screening standards, including and not limited
to additional criminal background checks, drug testing, or other screening
processes. Students assigned to these facilities must comply with such requests.
Additional fees may apply for these screening processes.
iii
If a student is found to be ineligible for practicum placement
any time during the program, the student is unable to meet
practicum learning objectives and will be subject to
disciplinary action, up to and including dismissal from the
program.
Placement Criteria
Students are assigned to a practicum facility based upon evaluation from
Program faculty and the Practicum Coordinator. Students are not permitted to select
their practicum assignments, the geographic area of their assignments, or the order in
which their rotations are completed. Students are, however, permitted to submit
requests to the Practicum Coordinator at the time of the petition. Such requests may be
taken into consideration; however, they cannot always be honored when assigning
students to practicum facilities as placement is at the discretion of the Program.
At the end of each practical and laboratory course, faculty assigned to the course
shall complete an evaluation form and make a recommendation as to the student’s
practicum placement. The form is then placed in the student’s file and reviewed by the
Practicum Coordinator during the placement process.
Placement Criteria, in alphabetical order, includes:
• Academic Performance
• Behavioral and Social Skills
• Communication Skills
• Intellectual Skills
• Laboratory Skills and Performance evaluations in PHRA 1313 and
PHRA 1349
• Motor Skills
• Observational Skills (Visual and Auditory)
• Other skills and criteria as outlined within the Technical Standards
in the Pharmacy Technology Student Handbook
• Prompt return of the practicum petition and site rotation request
form
Students seeking further explanation of the placement process may contact the
Practicum Coordinator or the Department Chair for more information.
iv
TABLE OF CONTENTS
Practicum Coordinator Contact Information ……………………………………………………….…..i
ASHP Accreditation Statement ………………………………………………………………………... ii
Practicum Eligibility ……………………………………………………………………………………...iii
Practicum Placement …………………………………………………………………………………...iv
Table of Contents ………………………………………………………………………………………..v
Program Goals ………………………………………………………………………………………….. 1
Responsibilities ………………………………………………………………………………................ 3
Practicum Rotation Information ……………………………………………………………………….. 5
Schedule...………………………………………………………………………………………. 5
Evaluation and Grading ……………………………………………………………………….. 6
State Board of Pharmacy Reporting Procedures …………………………………………………… 7
Practicum Goal Statements and Objectives …………………………………………………………. 9
Appraisal Systems and Rotation Documentation for the Student and Preceptor ……………… 21
Class A Documentation Timesheet…………………………………………………………. 23
Class A Midterm Student Performance Appraisal ………………………………………… 25
Class A Final Student Performance Appraisal ……………………………………………. 27
Class A Performance Appraisal Checklist …………………………………………………. 29
Class C Documentation Timesheet…………………………………………………………. 31
Class C Midterm Student Performance Appraisal ………………………………………… 33
Class C Final Student Performance Appraisal ……………………………………………. 35
Class C Performance Appraisal Checklist …………………………………………………. 37
Appraisal Systems and Rotation Documentation for the Student ……………………………….. 39
Class A Pharmacy Student Site Appraisal ………………………………………………… 41
Class C Pharmacy Student Site Appraisal ………………………………………………… 45
Appraisal Systems and Rotation Documentation for the Practicum Coordinator ………………. 49
Class A Pharmacy Site Checklist …………………………………………………………… 51
Class C Pharmacy Site Checklist …………………………………………………………... 55
Pipeline Information and Creation of Profile………………………………………………………….59
Agreement of Understanding Form……………………………………………………………………60
v
vi
Program Goals
The Program Goals are based on the recommended goals as listed in ASHP Model Curriculum
for Technician Training. These goals are used as terminal learning objectives for Pharmacy
Practicum since the practicum requires the use of the information and skills learned in all of the
Pharmacy Technician Training Program classes.
1. Assist the pharmacist in collecting, organizing, and evaluating information for direct
patient care, medication use review, and departmental management.
2. Receive and screen prescriptions/medication orders for completeness and authenticity.
3. Prepare medications for distribution.
4. Verify the measurements, preparation, and/or packaging of medications produced by
other technicians.
5. Distribute medications.
6. Assist the pharmacist in the administration of immunizations.
7. Assist the pharmacist in the identification of patients who desire/require counseling to
optimize the use of medications, equipment, and devices.
8. Initiate, verify, assist in the adjudication of, and collect payment and/or initiate billing for
pharmacy services and goods.
9. Purchase pharmaceuticals, devices, and supplies according to an established
purchasing program.
10. Control the inventory of medications, equipment, and devices according to an
established plan.
11. Assist the pharmacist in monitoring the practice site and/or service area for compliance
with federal, state, and local laws; regulations; and professional standards.
12. Maintain pharmacy equipment and facilities.
13. Assist the pharmacist in preparing, storing, and distributing investigational medication
products.
14. Assist the pharmacist in the monitoring of medication therapy.
15. Participate in the pharmacy department’s process for preventing medication
misadventures.
16. Take personal responsibilities for assisting the pharmacist in improving direct patient
care.
17. Display ethical conduct in all job-related activities.
18. Maintain an image appropriate for the profession of pharmacy.
1
19. Resolve conflicts through negotiation.
20. Understand the principles for managing change.
21. Appreciate the need to adapt direct patient care to meet the needs of diversity.
22. Appreciate the benefits of active involvement in local, state, and national technician and
other pharmacy organizations.
23. Appreciate the value of obtaining technician certification.
24. Understand the importance of and resources for staying current with changes in
pharmacy practice.
25. Communicate clearly when speaking and or in writing.
26. Maximize work efficiency through the use of technology.
27. Efficiently solve problems commonly encountered in one’s own work.
28. Display a caring attitude toward patients in all aspects of job responsibilities.
29. Maintain confidentiality of patient and proprietary business information.
30. Understand direct patient care delivery systems in multiple practice settings.
31. Efficiently manage one’s work whether performed alone or as part of a team.
32. Function effectively as a member of the health care team.
33. Balance obligations to one’s self, relationships, and work in a way that minimizes
stress.
34. Understand the use and side effects of prescription and nonprescription medications
used to treat common disease states.
35. Assist the pharmacist in assuring the quality of all pharmaceutical services.
2
Responsibilities
Student Responsibilities
A. Attendance
The student is expected to attend ALL scheduled practicum sessions.
When a student is unable to attend, the preceptor at the site should be
notified immediately. It will be the student’s responsibility to reschedule a
missed session with the preceptor. It will also be the responsibility of the
student to notify the Practicum Coordinator of any missed sessions.
The student is expected to arrive to the practice site on time. If the
student displays poor work ethic, such as arriving late to work, improper
dress, failure to arrive at scheduled times, etc., the preceptor is to contact the
Practicum Coordinator immediately.
B. Transportation
The student must provide his or her own transportation.
C. Dress Code
The student should be appropriately dressed according to the standards
of the site and the profession. If the site does not have a specific dress code
policy, the student shall follow the dress code policy outlined in the Pharmacy
Technician Student Handbook. The student will need to purchase TEAL
colored scrubs for the institutional rotation that meet the dress code
requirements of the site. The student must wear their ACC picture ID badge
and Pharmacy Technician Trainee badge at all times.
D. Registration
Enrollment in the practicum, including the payment of all appropriate fees
should be completed during the college’s regular registration period. Extra
practicum fees will cover the liability insurance required of every student
performing on-the-job training.
E. Patient Confidentiality
The student is required to respect all confidences revealed while he/she
is performing the practicum. No information regarding fee systems, patient
records, policies and procedures, etc. should be discussed or revealed.
F. On-the-job Performance
The pharmacy technician student should:
1. be an active participant in the learning experience.
2. have mutual respect and courtesy for the preceptor and professional
staff, and always communicate in a professional manner.
3. interact privately with the preceptor if there is a disagreement.
4. check with the preceptor when making professional decisions,
especially those dealing with prescription orders.
5. view criticism as a learning experience.
6. be aware of the laws and regulations governing the practice of
pharmacy.
7. not accept or receive any form of payment, financial or otherwise,
from the assigned site for work performed as part of the practicum.
(Employment of the student outside of practicum hours must be
discussed with the Program Coordinator.)
8. always use common sense.
3
9. complete site specific training and testing as requested by practicum
preceptor or practicum coordinator.
10. follow all site rules including no smoking regulations.
G. Academic
The pharmacy technician student shall complete all academic standards
and requirements set forth within this handbook and the Pharmacy
Technician Program Student Handbook. The student is required to provide
the practicum coordinator with his/her schedule each week. The student is
required to attend all requested meetings with the practicum coordinator.
H. Regulatory
1. The student shall maintain good-standing registration as a Technician
Trainee or as a Registered Pharmacy Technician, which will not expire or
be in a “pending” status during the practicum semester.
2. The student shall report worksites to the State Board of Pharmacy within
3 calendar days of starting the rotation. See page 7 for procedures.
3. If the student wishes to take the PTCE prior to the end of their practicum
semester, the student should NOT register as a Pharmacy Technician
until the practicum semester is completed. Please see the practicum
coordinator prior to signing up for the PTCE.
Preceptor Responsibilities
A. Practicum Information Source
The preceptor should explain to the student what is expected of him/her,
particularly with regard to: appearance, attitude, scheduling of hours, and
general characteristics of the practice site.
B. Role Model
The preceptor should instill in the student a sense of professional ethics
and pride, as well as encourage communication, trust, respect and
understanding.
C. Student Learning Experience
The preceptor should not assume the student’s competency but
determine it through discussion, observation and experience. It is the
preceptor’s responsibility to expose the student to all aspects of professional
practice, and not use the student as an “extra pair of hands.”
D. Evaluations
Performance appraisals should be conveyed to the student in private.
Criticism should be constructive. The preceptor is responsible for any
evaluation forms on student progress. The preceptor must complete the midsemester and final evaluations, as well as the performance appraisal
checklist. The preceptor should meet with the student to discuss the
evaluations and checklist. Both the student and the preceptor must sign and
date all forms. The preceptor (or their designee) must initial all timesheets.
E. Staff Information
The preceptor should discuss the objectives of the practicum with all
pharmacy employees to avoid misunderstanding and conflict about the
student’s role during the practicum.
4
Site Responsibilities
A. Dress Code
The preceptor will explain to the student what the site considers an
acceptable dress code.
B. Parking
The preceptor will provide the student with information about parking
places.
C. Miscellaneous
The practicum site will provide the student with a private place to store
personal belongings in a safe and secure manner.
Practicum Rotation Information
The student will be assigned to complete a minimum of 256 hours of on-the-job training.
The student must complete 128 hours in a community or other Class A pharmacy, and 128
hours in an institutional or other Class C pharmacy.
The student is assigned to one facility at a time. A minimum and maximum number of
allowable work hours and a maximum time limitation has been established to allow for effective
scheduling and optimal practicum experiences. Once the student has completed their first
rotation, the second rotation may begin; however, student start dates are dependent on the
completion of the rotation by other student(s) currently assigned to the facility.
Schedule
The student will be assigned to complete 128 hours of on-the-job training during each
practicum rotation. The schedule is flexible but is contingent upon an agreement between the
student and the preceptor.
The student is allowed a maximum of eight (8) weeks in the fall and spring semesters
(five and one-half (5½) weeks in the summer) to complete each rotation. Students are not
permitted to work longer than the established eight-week (fall/spring) or five and one-half-week
(summer) time period in each rotation. Students not completing each rotation within the
established time limit will not earn a passing grade for the rotation and will therefore not pass
the practicum. Grades of “Incomplete” will not be issued for this course.
The student must also work a minimum number of hours each week to successfully
complete the rotation. In the fall and spring semesters, students must work a minimum of
sixteen (16) hours per week to complete each rotation in an eight-week timeframe. In the
summer semesters, students must work a minimum of 24 hours per week to complete each
rotation in five and one-half-week timeframe. The student may work no more than ten (10) hours
per day or 40 hours per week. Any requests for exceptions to these requirements must be
submitted to the Practicum Coordinator via email (decisions on any requests will be received
within two business days).
Once the student has been assigned, they are required to immediately contact their
preceptor. At that time, the student and preceptor need to agree upon the student’s schedule.
The student must provide that schedule to the Practicum Coordinator as soon as it established.
The student is required to provide the Practicum Coordinator with their schedule at least two
weeks before it is in effect, except for the first two weeks of the semester. The student may
5
begin work immediately after they have provided the Practicum Coordinator with their first
schedule.
A timesheet is included in this manual for the convenience of monitoring the student’s
hours. The timesheet must be initialed weekly by the preceptor (or the preceptor’s designee),
and turned in to the Practicum Coordinator at the end of the semester. The Practicum
Coordinator may request to evaluate the student’s timesheet at any time during the semester to
ensure accuracy and completeness.
The student must inform the preceptor and the Practicum Coordinator of any
tardies, absences, and/or schedule changes (anticipated or unexpected). Failure to do so
will affect the final grade and status in the practicum. Under no circumstances should the
student be at the practicum site without prior notification to the Practicum Coordinator. The
Practicum Coordinator, (and Preceptor) must know when students are at their rotation site at all
times. Again, failure to keep the Practicum Coordinator apprised of their schedule at all times,
the students final grade will decrease by one full letter grade.
Evaluation and Grading for the Practicum Course
All paperwork including the summary report, site evaluation forms, revised resume, and Student
Self-Evaluation are due during or prior to the final meeting with the practicum coordinator. The
mock interview and pre-employment exam will be completed during the final meeting with the
practicum coordinator. Please allow two hours for your final meeting, the meeting must be
scheduled in advance with the practicum coordinator.
Summary Report (worth 25% of overall grade)
Students must write a reflective report on their experience during the practicum and
throughout the entire pharmacy program. This report should be a minimum length of
three full pages.
The report should address the following topics:
• Did your practicum rotation change your thoughts about which practice
setting you want to work in (retail or hospital)? Why or why not?
• Feedback on the program
o Were you well prepared for your practicum? In what ways were you
well prepared? What areas/duties do you wish you would have had
more experience in prior to the practicum?
• Student learning curve
o Based on your experience in the practicum, in what areas do you
have room to grow and learn?
• Describe any unique experiences. These may be experiences with a
colleague or patients. Examples of these activities include interesting
discussions, unique interactions/conversations, prescription processing
issues, medication errors, legal issues, teachable moments, aggressive
patients, etc.
• Any other details you wish to include
Formatting
The essay should have one-inch margins on all sides of the paper, be double spaced,
and be written in a 10- or 12-point font in Arial or Times New Roman only. Be sure to
include a title page with an essay title, your name, the course name, the date, and my
name. Please include a page header with your name and the page number.
6
Site Evaluations (worth 50% of overall grade)
The preceptor will complete two evaluation forms in order to evaluate the
student’s progress. The first evaluation, the “Midterm Student Performance Appraisal”,
should be completed prior to the student reaching their 64th work hour. The second
evaluation, the “Final Student Performance Appraisal”, and the “Performance Appraisal
Checklist” should be completed shortly before, or immediately after the student has
worked the full 128 hours at the site.
During the assigned practicum time, a number of experiences should be
discussed and demonstrated for the student. Whenever possible, the student should be
allowed to perform the tasks associated with a specific experience. The Program
understands, however, that the student cannot perform all activities. In such cases, the
student should observe the activities being performed.
By the end of the site rotation it is hoped that the student will demonstrate
competency for each goal. During the final evaluation, the student’s level of mastery for
each goal will be indicated on the evaluation form. The preceptor will be responsible for
evaluating the student’s performance during their externship rotation.
Completed evaluations (mid-semester, final, appraisal checklist, and timesheets)
may be submitted via fax, post, or email, this is at the discretion of the site preceptor.
The student may NOT deliver the paperwork to the practicum coordinator. It must be
submitted directly from the preceptor to the practicum coordinator.
The student is responsible for ensuring that the signed and dated midsemester performance appraisal, final performance appraisal, performance
appraisal checklist, timesheet, and student site evaluations for BOTH practicum
sites are turned in to the practicum coordinator by mail, email, or fax, before the
due date. Paperwork must be sent directly from the preceptor to the practicum
coordinator and may NOT be turned in by the student. Failure to turn in paperwork
= zero points for the site evaluation section of the grading scale (worth 50% of
possible points).
Current Resume (worth 10% of overall grade)
Student must provide the practicum coordinator with a current resume by the due date.
Resume should be updated to reflect student’s learning in lab courses, practicum
rotations, ACPE certification, intent to take PTEC, etc. The student has the option to
email a copy of their revised resume to the practicum coordinator (AT LEAST three
weeks prior to the end of the semester) for feedback prior to turning their final resume.
Interview and Pre-Employment Exam (worth 10% of overall grade)
Student must complete a written hospital and retail pre-employment exam and undergo
a mock interview with the practicum coordinator. This will be scheduled during midsemester meeting with practicum coordinator and will take place during the final
meeting. The final meeting will take approximately 2 ½ hours to complete.
Student Self-Evaluation, Program Exit Survey, Communication, TSBP Reporting,
etc. (worth 5% of overall grade)
Students must check Blackboard and email regularly, and must respond to practicum
coordinator calls and emails within 24 hours. Students must submit self evaluation and
program exit survey forms no later than the final meeting. Students must stay in close
communication with their preceptors and call them immediately if they are going to be
late or absent from the workplace. Students must also report their workplace to the State
Board of Pharmacy. See below for reporting procedures.
7
State Board of Pharmacy Reporting Procedures
The Texas State Board of Pharmacy requires any person licensed or registered
by the Board to report their place of employment or work. As a Technician Trainee
working in a pharmacy, even if it is unpaid, you must report your places of employment.
One piece of information you will need to the pharmacy license number. To
locate a pharmacy license number, follow these steps:
1. Visit the Board’s website at www.tsbp.state.tx.us
2. Click on the link for License Verification
3. Click on the link for Pharmacy Search
4. Using the search fields, enter the name of your site, and the city.
5. A results listing will appear, look for the name of the pharmacy where you
will be working, and click on the name.
6. A detailed view will appear. In the title of the page, just below the State
Board’s name, you will see (in bold black letters) the license number.
7. Write this number down.
To add a pharmacy to your registration record, follow these steps:
1. Visit the Board’s website at www.tsbp.state.tx.us
2. Scroll down to the bottom of the page, and click on the link for Change of
Address and Employment Online Submission
3. Click on the link for Pharmacy Technician Change of Address,
Telephone Number, and Employment
4. Scroll down to New Users
5. Click on Register for a Secure Online
6. Follow the steps to set up your account
7. When your profile appears, click on the link for Add Employment
8. Enter the Pharmacy License Number, and click the button Add
Employment.
9. You’re done!!
8
Practicum Goal Statements and Objectives
The student should demonstrate competency in each of the goal areas listed. The
learning objectives are listed to assist the preceptor and student in identifying the activities
and/or qualities that should be observed to demonstrate competency.
Goal 1:
Assist the pharmacist in collecting, organizing, and evaluating information
for direct patient care, medication use review, and departmental
management.
OBJ 1.1 (Comprehension) Explain how state laws and regulations determine
what activities associated with collection of patient specific information can be
delegated by the pharmacist to technicians.
OBJ 1.2 (Application) When presented with a specific patient case, collect
pertinent patient information for use by the pharmacist from the medical chart,
patient profile or medical record with efficiency and accuracy.
OBJ 1.3 (Application) Effectively interview patients, their representatives, or their
caregivers to collect pertinent patient information for use by the pharmacist.
OBJ 1.4 (Application) Effectively query other health care professionals to collect
pertinent patient information for use by the pharmacist.
OBJ 1.5 (Application) Follow an established system for organizing collected
patient-specific information in a useful electronic or manual format.
OBJ 1.6 (Evaluation) When collecting patient-specific information for use by the
pharmacist, identify situations where the patient requires the attention of the
pharmacist.
OBJ 1.7 (Application) Follow an established program to efficiently and accurately
collect data for use by the pharmacist in medication use review.
OBJ 1.8 (Application) Follow an established program to efficiently and accurately
collect data for use by the pharmacist in managing pharmacy services.
Goal 2:
Receive and screen prescription/medication orders for completeness and
authenticity.
OBJ 2.1 (Comprehension) Explain how state laws and regulations determine
what activities associated with receiving and screening prescription/medication
orders for completeness and authenticity can be delegated by pharmacists to
technicians.
OBJ 2.2 (Application) Exercise skill in the use of first-person and electronic
systems to receive prescription/medication orders.
OBJ 2.3 (Analysis) When presented with a prescription/medication order,
accurately and efficiently assess for completeness.
9
OBJ 2.4 (Application) Efficiently secure information to complete a
prescription/medication order.
OBJ 2.5 (Analysis) When presented with a prescription/medication order,
accurately and efficiently screen for authenticity.
OBJ 2.6 (Comprehension) Explain common situations when screening refills and
renewals when the technician should notify the pharmacist of potential
inappropriateness.
Goal 3:
Prepare medications for distribution.
OBJ 3.1 (Comprehension) Explain how state laws and regulations determine
what activities associated with preparing medications for distribution can be
delegated by pharmacists to technicians.
OBJ 3.2 (Application) Accurately create a new patient profile or enter data into an
existing profile according to an established manual procedure or electronic
procedure.
OBJ 3.3 (Application) Follow established laws and protocols to select the
appropriate product.
OBJ 3.4 (Application) Use knowledge of a site's storage system to efficiently
secure the prescribed medications or devices from inventory.
OBJ 3.5 (Application) Accurately count or measure finished dosage forms as
specified by the prescription/medication order.
OBJ 3.6 (Application) Collect the correct ingredients for sterile or non-sterile
products that require compounding.
OBJ 3.7 (Application) Accurately determine the correct amounts of ingredients for
a compounded product.
OBJ 3.8 (Complex Overt Response) Compound sterile products using
appropriate techniques, equipment and devices.
OBJ 3.9 (Complex Overt Response) Compound non sterile products using
appropriate technique.
OBJ 3.10 (Complex Overt Response) Compound cytotoxic and other hazardous
medication products using appropriate technique.
OBJ 3.11 (Application) Follow safety policies and procedures in the preparation
of all medications.
OBJ 3.12 (Application) Follow safety policies and procedures in the disposal of
all hazardous and non hazardous wastes generated during medication
preparation.
OBJ 3.13 (Application) Package the product in the appropriate type and size of
container using a manual process or automated system.
10
OBJ 3.14 (Application) Follow an established manual procedure or electronic
procedure to generate accurate and complete product labels.
OBJ 3.15 (Application) Affix the appropriate primary and auxiliary labels to
containers.
OBJ 3.16 (Application) Follow protocol to assemble appropriate patient
information materials.
OBJ 3.17 (Application) Follow established policies and procedures for recording
the preparation of bulk, unit dose, and special doses of medications prepared for
immediate or in anticipation of future use
OBJ 3.18 (Application) Follow established policies and procedures for recording
the preparation of controlled substances.
OBJ 3.19 (Application) Follow the manufacturer's recommendation and/or the
pharmacy's guidelines for storage of all medications prior to distribution.
Goal 4:
Verify the measurements, preparation, and/or packaging of medications
produced by other technicians.
OBJ 4.1 (Comprehension) Explain how state laws and regulations determine
what activities associated with verifying the measurements, preparation, and/or
packaging of medications produced by other technicians can be delegated by
pharmacists to technicians.
OBJ 4.2: (Evaluation) Accurately assess the correctness of medications
produced by other technicians including measurements, preparation technique,
and packaging.
Goal 5:
Distribute medications.
OBJ 5.1 (Application) Efficiently deliver the correct medication, equipment,
device, or supplies to the correct patient or patient's representative.
OBJ 5.2 (Application) Follow established policies and procedures to record the
distribution of prescription medications.
OBJ 5.3 (Application) Follow established policies and procedures to record the
distribution of controlled substances.
OBJ 5.4 (Evaluation) Monitor utilization of medications to assure that use is
congruent with the prescription/medication order for the patient.
Goal 6:
Assist the pharmacist in the administration of immunizations.
OBJ 6.1 (Comprehension) Explain how state laws and regulations determine
what activities associated with the administration of immunizations can be
delegated by pharmacists to technicians.
11
OBJ 6.2 (Complex Overt Response) Exercise skill in the administration of
selected immunizations.
Goal 7:
Assist the pharmacist in the identification of patients who desire/require
counseling to optimize the use of medications, equipment, and devices.
OBJ 7.1 (Comprehension) Explain how state laws and regulations determine
what activities associated with patient counseling to optimize the use of
medications, equipment, and devices can be delegated by pharmacists to
technicians.
OBJ 7.2 (Application) Use effective communication skills to elicit from the patient
or caregiver the desire for the pharmacist to provide counseling on the use of
medications.
Goal 8:
Initiate, verify, assist in the adjudication of, and collect payment and/or
initiate billing for pharmacy services and goods.
OBJ 8.1 (Application) Accurately identify the customer's/patient's method of
payment for a prescription/medication order.
OBJ 8.2 (Application) When presented with a new customer/patient for whom all
required patient-specific information has not been obtained, use an appropriate
interview strategy to secure the information.
OBJ 8.3 (Analysis) Exercise skill in the use of electronic systems to input third
party information and to verify third party coverage for a prescription/medication
order.
OBJ 8.4 (Application) When needed, accurately verify third party coverage for a
prescription/medication order by phone.
OBJ 8.5 (Application) When appropriate, use knowledge of 3rd party insurance
billing procedures to identify the reason for a rejected claim and to convey that
information accurately to the pharmacist.
OBJ 8.6 (Synthesis) Formulate an effective strategy that is sensitive to the
concerns of the customer/patient for conveying third party payment coverage
information and further action to be taken.
OBJ 8.7 (Application) Accurately complete third party claims forms.
OBJ 8.8 (Application) Accurately record the receipt of payment for
pharmaceutical goods and services.
OBJ 8.9 (Complex Overt Response) Demonstrate skill in the operation of a cash
register.
OBJ 8.10 (Application) Accurately make change.
OBJ 8.11 (Application) Accurately determine those items which are taxable.
OBJ 8.12 (Application) Determine payment due the health system for medication
12
orders.
Goal 9:
Purchase pharmaceuticals, devices, and supplies according to an
established purchasing program.
OBJ 9.1 (Application) Follow an established procedure for purchasing
pharmaceuticals, devices, and supplies.
Goal 10:
Control the inventory of medications, equipment, and devices according to
an established plan.
OBJ 10.1 (Knowledge) Describe the various methods of inventory control (e.g.,
prime vendor, just-in-time).
OBJ 10.2 (Application) Follow established policies and procedures for receiving
goods and verifying specifications on the original order.
OBJ 10.3 (Application) Follow established policies and procedures for placing
pharmaceuticals, durable medical equipment, devices, and supplies in inventory
under proper storage conditions.
OBJ 10.4 (Application) Follow established policies and procedures for removing
from inventory expired/discontinued pharmaceuticals, durable medical
equipment, devices, supplies, or recalled items in these same categories.
OBJ 10.5 (Application) Follow established policies and procedures for
documenting repackaging or the removal from inventory of expired/discontinued
pharmaceuticals, durable medical equipment, devices, supplies, or recalled items
in these same categories.
OBJ 10.6 (Analysis ) Identify pharmaceuticals, durable medical equipment,
devices, and supplies to be ordered (e.g., "want book").
OBJ 10.7 (Comprehension) Explain alternative strategies for securing a
pharmacy item that is not available.
OBJ 10.8 (Comprehension) Explain acceptable methods for communicating
changes in product availability to patients, caregivers, and/or health care
professionals.
OBJ 10.9 (Application) Follow established policies and procedures to deter theft
and/or medication diversion.
OBJ 10.10 (Application) Follow established policies and procedures to maintain a
record of controlled substances received, stored, and removed from inventory.
Goal 11:
Assist the pharmacist in monitoring the practice site and/or service area for
compliance with federal, state, and local laws, regulations, and
professional standards.
OBJ 11.1 (Application) Follow established policies and procedures for monitoring
the practice site and/or service area for compliance with federal, state, and local
laws; regulations; and professional standards.
13
Goal 12:
Maintain pharmacy equipment and facilities.
OBJ 12.1 (Application) Follow policies and procedures for sanitation
management, hazardous waste handling (e.g., needles), and infection control
(e.g., protective clothing).
OBJ 12.2 (Application) Clean laminar flow biological safety cabinets using
approved technique.
OBJ 12.3 (Application) Maintain a clean and neat work environment.
OBJ 12.4 (Application) Given a weighing or counting device, fluid compounder,
or syringe pump used at a specific site, accurately calibrate the device,
compounder or pump.
OBJ 12.5 (Application) Follow manufacturers' guidelines in troubleshooting,
maintaining, and repairing electronic devices used by the pharmacy in the
preparation and dispensing of medications.
Goal 13:
Assist the pharmacist in preparing, storing, and distributing investigational
medication products.
OBJ 13.1 (Comprehension) Explain how the practice setting is used to contribute
to the development of new medication products.
OBJ 13.2 (Application) Follow the established protocol for recording the
preparation of an investigational medication product.
OBJ 13.3 (Application) Follow the established protocol for storage of
investigational medication products.
OBJ 13.4 (Application) Follow the established protocol to record the distribution
of investigational medication products.
Goal 14:
Assist the pharmacist in the monitoring of medication therapy.
OBJ 14.1 (Comprehension) Explain how state laws and regulations determine
what activities associated with monitoring of medication therapy can be
delegated by pharmacists to technicians.
OBJ 14.2 (Comprehension) Explain the purpose of monitoring a patient's
medication therapy.
OBJ 14.3 (Complex Overt Response) Demonstrate skill in monitoring procedures
selected by the program for training (e.g., finger-stick blood draw for glucose
monitoring and cholesterol screening, blood pressure, pulse).
Goal 15:
Participate in the pharmacy department’s process for preventing
medication misadventures.
OBJ 15.1: (Comprehension) Explain the characteristics of an effective pharmacy
14
department approach to preventing medication misadventures.
OBJ 15.2 (Comprehension) Explain the programs currently in place for reporting
medication misadventures on a global and institutional level.
OBJ 15.3: (Analysis ) When a clinically significant adverse medication event
(ADE) is identified, participate in determining the presence of any similar
potential ADEs.
OBJ 15.4: (Analysis ) When a clinically significant ADE is identified, participate in
formulating a strategy for preventing its reoccurrence.
Goal 16:
Take personal responsibility for assisting the pharmacist in improving
direct patient care.
OBJ 16.1 (Organization) Take the initiative in identifying changes within one's
own work processes which would improve the delivery of direct patient care.
Goal 17:
Demonstrate ethical conduct in all job-related activities.
OBJ 17.1 (Characterization) Act ethically in the conduct of all job-related
activities.
Goal 18:
Maintain an image appropriate for the profession of pharmacy.
OBJ 18.1 (Application) Dress in attire that follows the site's dress code.
OBJ 18.2 (Application) Maintain personal hygiene.
OBJ 18.3 (Characterization) Consistently maintain personal self-control and
professional decorum.
Goal 19:
Resolve conflicts through negotiation.
OBJ 19.1 (Application) Use effective negotiation skills to resolve conflicts
Goal 20:
Understand the principles for managing change.
OBJ 20.1 (Comprehension) Explain why dealing with change is an
important skill for the pharmacy technician.
OBJ 20.2 (Comprehension) Explain the principles of change management.
Goal 21:
Appreciate the need to adapt direct patient care to meet the needs of
diversity.
OBJ 21.1 (Comprehension) Explain the need to adapt direct patient care for
diversity (e.g., culture, religion, race, age, gender, sexual orientation, disability,
economic status)
OBJ 21.2 (Comprehension) Explain some typical adaptations made in direct
patient care plans to accommodate diversity.
15
Goal 22:
Appreciate the benefits of active involvement in local, state, and national
technician and other pharmacy organizations.
OBJ 22.1 (Comprehension) Explain the benefits of membership in the range of
local, state, and national pharmacy organizations.
OBJ 22.2 (Knowledge) Describe the local, state, and national pharmacy
organizations which offer value for the pharmacy technician.
Goal 23:
Appreciate the value of obtaining technician certification.
OBJ 23.1 (Comprehension) Explain the benefits of obtaining technician
certification.
OBJ 23.2 (Comprehension) Explain the process by which one can become a
nationally certified pharmacy technician.
OBJ 23.3 (Comprehension) Explain technician certification processes other than
the national process and how they may be pursued.
Goal 24:
Understand the importance of and resources for staying current with
changes in pharmacy practice.
OBJ 24.1 (Comprehension) Explain the necessity for technicians to stay current
with advances in pharmacy practice.
OBJ 24.2 (Comprehension) Discuss resources (e.g., journals, newsletters,
educational conferences) for staying current with advances in pharmacy practice
(e.g., automation, medication therapy, devices).
Goal 25:
Communicate clearly when speaking or writing.
OBJ 25.1 (Application) Organize all written or oral communication in a logical
manner.
OBJ 25.2 (Application) Address all communication on the level appropriate for
the audience.
OBJ 25.3 (Application) Use correct grammar, punctuation, spelling, style, and
formatting conventions in preparing all written communications.
OBJ 25.4 (Application) Pronounce technical terms correctly.
OBJ 25.5 (Application) Use listening skills effectively in performing job functions.
OBJ 25.6 (Application) Use effective strategies for communicating with patients
who are non-English speakers or who are impaired (e.g. blind, deaf, cognitively
impaired, illiterate).
Goal 26:
Maximize work efficiency through the use of technology.
16
OBJ 26.1 (Application) Effectively combine a knowledge of medical information
systems to increase efficiency in performing practice responsibilities.
OBJ 26.2 (Application) Demonstrate proficiency with word processing, spread
sheet, and database software.
OBJ 26.3 (Application) Demonstrate skill in the use of the internet, e-mail
services, and computerized medication information databases.
OBJ 26.4 (Comprehension) Explain currently emerging technologies that may
impact the practice of pharmacy.
Goal 27:
Efficiently solve problems commonly encountered in one's own work.
OBJ 27.1 (Application) Demonstrate consistent use of a systematic approach to
solving problems encountered in one's work as a technician.
Goal 28:
Display a caring attitude toward patients in all aspects of job
responsibilities.
OBJ 28.1 (Organization) Combine compassion with the delivery of pharmacy
services.
OBJ 28.2 (Comprehension) Explain the concept of "caring" within the context of
the delivery of pharmaceutical care.
OBJ 28.3 (Characterization) Display acceptance of an attitude of "caring" by
conveying this attitude in all professional transactions with patients and their
caregivers.
Goal 29:
Maintain confidentiality of patient and proprietary business information.
OBJ 29.1 (Application) Observe legal and ethical guidelines for safeguarding the
confidentiality of patient information.
OBJ 29.2 (Application) Observe organizational policy for the safeguarding of
proprietary business information.
Goal 30:
Understand direct patient care delivery systems in multiple practice
settings.
OBJ 30.1 (Comprehension) Compare and contrast the provision of direct patient
care in various patient-care settings.
Goal 31:
Efficiently manage one's work whether performed alone or as part of a
team.
OBJ 31.1 (Application) Use knowledge of workflow management to effectively
schedule the performance of one's job responsibilities.
Goal 32:
Function effectively as a member of the health care team.
OBJ 32.1 (Application) Use knowledge of interpersonal skills to effectively
17
manage working relationships.
Goal 33:
Balance obligations to one’s self, relationships, and work in a way that
minimizes stress.
OBJ 33.1 (Synthesis) Devise an effective plan for minimizing stress while
attending to personal needs, maintaining relationships, and meeting professional
obligations.
Goal 34:
Understand the use and side effects of prescription medications,
nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) used to
treat common disease states.
OBJ 34.1 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies(e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly
used to treat diseases affecting the cardiovascular system.
OBJ 34.2 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle
modification)
commonly used to treat diseases affecting the respiratory system.
OBJ 34.3 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly
used to treat diseases affecting the gastrointestinal system.
OBJ 34.4 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly
used to treat diseases affecting the renal system.
OBJ 34.5 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly
used to treat diseases affecting the nervous system.
OBJ 34.6 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly
used to treat diseases affecting the endocrine system.
OBJ 34.7 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly
used to treat diseases affecting the reproductive systems.
OBJ 34.8 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly
used to treat diseases affecting the immune system.
18
OBJ 34.9 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly
used to treat diseases of the skeletal system (bones and joints).
OBJ 34.10 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly
used to treat disorders of the eyes, ears, nose and throat.
OBJ 34.11 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly
used to treat diseases affecting the dermatologic system.
OBJ 34.12 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly
used to treat diseases affecting the hematologic system.
OBJ 34.13 (Comprehension) Explain the use and side effects of prescription
medications, nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification) commonly to
treat diseases of the muscular system.
OBJ 34.14 (Comprehension) Explain the role of the FDA in regulating herbal
products and dietary supplements.
Goal 35:
Assist the pharmacist in assuring the quality of all pharmaceutical
services.
OBJ 35.1 (Application) Apply the principles of quality assurance to all technician
activities.
19
20
Appraisal Systems and Rotation Documentation
for the Student and Preceptor
The following documentation is used for the evaluation of student
performance and progress throughout the Practicum rotation.
This section includes:
- Class A Documentation
o Timesheet
o Mid-Semester Performance Appraisal
o Final Performance Appraisal
o Performance Appraisal Checklist
- Class C Documentation
o Timesheet
o Mid-Semester Performance Appraisal
o Final Performance Appraisal
o Performance Appraisal Checklist
21
22
Community (Class A) Pharmacy Rotation Timesheet
Student:
Pharmacy Name:___________________________________
Pharmacy License #___________
Pharmacy address_____________________________________
Preceptor Name: ____________________
Is Preceptor a RPh?____ CPhT?___ PhTR?____
Attention Preceptors: Please send all timesheet, evaluation, and checklist forms directly to the practicum
coordinator either by mail to: ACC-PHRA, attn: Lisa McCartney, 3401 Webberville Road, Austin TX
78702, scan/email to [email protected] or fax to my attention at 512-223-5895.Please review and
sign all forms with the students. Keep a copy for your records, give the student a copy, and send
me the original, signed, and dated forms. All forms must be sent directly to the practicum
coordinator, and may not be delivered by the student.
Week
Date
Range
Monday Tuesday Wednesday Thursday Friday
Saturday Sunday Total # Preceptor/
# of hours # of hours # of hours # of hours # of hours # of hours # of hours hours for Trainer
worked
worked
worked
worked
worked
worked
worked the week
Initials
1
2
3
4
5
6
7
8
TOTAL HOURS
23
24
Community (Class A) Pharmacy Rotation
Midterm Student Performance Appraisal
Eight areas of performance have been listed to help evaluate the student. A comment may be
written beside each area or they may be combined in one all-inclusive evaluation. This appraisal should
be reviewed with the student at the midpoint of their practicum experience (64 hours). Both the preceptor
and the student should sign and date the forms. The completed appraisal should be returned directly to
the Pharmacy Technician Practicum Coordinator.
Attention Preceptors: Please send all timesheet, evaluation, and checklist forms directly to the practicum
coordinator either by mail to: ACC-PHRA, attn: Lisa McCartney, 3401 Webberville Road, Austin TX
78702, scan/email to [email protected] or fax to my attention at 512-223-5895.Please review and
sign all forms with the students. Keep a copy for yourself, give the student a copy, and send me
the original, signed, and dated forms. For security reasons, all forms must be sent directly to the
practicum coordinator and may not be delivered by the student.
Knowledge
Consider knowledge learned at the site as well as acquired classroom knowledge and how it was put to
use.
Ability to learn new concepts
Consider how well the student asked questions and attempted new things.
Initiative
Consider how well and how often the student asked question or offered ideas.
Quality of work
Consider how neat, accurate and dependable the student was.
Quantity of work
Consider the amount of work completed compared to the level of pharmacy technician experience.
Communication
Consider how well the student interacted with others.
25
Judgment:
Consider how logically the student thought and acted.
Attitude
Consider the student’s overall attitude about the practicum as well as toward being a pharmacy
technician.
Attendance
Consider the student’s promptness and consistency while assigned to the site.
Other Comments
__________________________________
Student Signature
__________________________________
Preceptor Signature
__________________________________
Date of Appraisal Review
26
Community (Class A) Pharmacy Rotation
Final Student Performance Appraisal
Student Name: ______________________________________ Date ___________________
Preceptor: __________________________________________
Pharmacy: __________________________________________
Eight areas of performance have been listed to help evaluate the student. A comment may be
written beside each area or they may be combined in one all-inclusive evaluation. This appraisal should
be reviewed with the student at the completion of their practicum experience (128 hours). Both the
preceptor and the student should sign and date the forms. The completed appraisal, including the
Performance Appraisal Checklist, should be returned directly to the Pharmacy Technician Practicum
Coordinator.
Attention Preceptors: Please send all timesheet, evaluation, and checklist forms directly to the practicum
coordinator either by mail to: ACC-PHRA, attn: Lisa McCartney, 3401 Webberville Road, Austin TX
78702, scan/email to [email protected] or fax to my attention at 512-223-5895.Please review and
sign all forms with the students. Keep a copy for your records, give the student a copy, and send
me the original, signed, and dated forms. For security reasons, all forms must be sent directly to
the practicum coordinator and may not be delivered by the student.
Knowledge
Consider knowledge learned at the site as well as acquired classroom knowledge and how it was put to
use.
Ability to learn new concepts
Consider how well the student asked questions and attempted new things.
Initiative
Consider how well and how often the student asked question or offered ideas.
Quality of work
Consider how neat, accurate and dependable the student was.
Quantity of work
Consider the amount of work completed compared to the level of pharmacy technician experience.
27
Communication
Consider how well the student interacted with others.
Judgment:
Consider how logically the student thought and acted.
Attitude
Consider the student’s overall attitude about the practicum as well as toward being a pharmacy
technician.
Attendance
Consider the student’s promptness and consistency while assigned to the site.
Other Comments
Using the five-letter scale, what estimated grade would you assign the student upon
completion of their rotation? (A: Excellent; B: Good; C: Average; D: Below Average; F: Failing)_______
__________________________________
Student Signature
__________________________________
Preceptor Signature
____________________________________
Date of Appraisal Review
28
Community (Class A) Pharmacy Rotation
Performance Appraisal Checklist
This appraisal should be filled out throughout the student’s practicum experience and
submitted as a part of the Final Evaluation. Consider the student’s performance and experience
and indicate whether the student has demonstrated minimum competency in the goal area or
not. Note: There may be some goal statements that not apply directly to duties that are
performed by technicians within your specific practice setting. In those cases, leave both
check boxes blank. Please do not mark either box for that competency. For competencies
that are not demonstrated in your practice area, the student will receive instruction in the
classroom and pharmacy lab that satisfies the goal statement in that area.
C = Competent (minimal, basic competency skills noted)
NI = Needs Improvement (minimal, basic competency skills lacking)
Goal Statements
C
NI
Assist the pharmacist in collecting, organizing, and evaluating
information for direct patient care, medication use review, and
departmental management.
Receive and screen prescription/medication orders for
completeness and authenticity.
Prepare medications for distribution.
Verify the measurements, preparation, and/or packaging of
medications produced by other technicians.
Distribute medications.
Assist the pharmacist in the administration of immunizations.
Assist the pharmacist in the identification of patients who
desire/require counseling to optimize the use of medications,
equipment, and devices.
Initiate, verify, assist in the adjudication of, and collect payment
and/or initiate billing for pharmacy services and goods.
Purchase pharmaceuticals, devices, and supplies according to an
established purchasing program.
Control the inventory of medications, equipment, and devices
according to an established plan.
Assist the pharmacist in monitoring the practice site and/or service
area for compliance with federal, state, and local laws, regulations,
and professional standards.
Maintain pharmacy equipment and facilities.
Assist the pharmacist in preparing, storing, and distributing
investigational medication products.
Assist the pharmacist in the monitoring of medicating therapy.
29
Goal Statements
C
NI
Take personal responsibility for assisting the pharmacist in
improving direct patient care.
Demonstrate ethical conduct in all job-related activities.
Maintain an image appropriate for the profession of pharmacy.
Resolve conflicts through negotiation.
Understand the principles for managing change.
Participate in the pharmacy department's process for preventing
medication misadventures.
Appreciate the need to adapt direct patient care to meet the needs
of diversity.
Appreciate the benefits of active involvement in local, state, and
national technician and other pharmacy organizations.
Appreciate the value of obtaining technician certification.
Understand the importance of and resources for staying current with
changes in pharmacy practice.
Communicate clearly when speaking or writing.
Maximize work efficiency through the use of technology.
Efficiently solve problems commonly encountered in one's own
work.
Display a caring attitude toward patients in all aspects of job
responsibilities.
Maintain confidentiality of patient and proprietary business
information.
Understand direct patient care delivery systems in multiple practice
settings.
Efficiently manage one's work whether performed alone or as part of
a team.
Function effectively as a member of the health care team.
Balance obligations to one's self, relationships, and work in a way
that minimizes stress.
Understand the use and side effects of prescription medications,
nonprescription medications, and alternative therapies (e.g., herbal
products, dietary supplements, homeopathy, lifestyle modification)
used to treat common disease states.
Assist the pharmacist in assuring the quality of all pharmaceutical
services.
30
Additional Comments:
__________________________________
Student Signature
__________________________________
Preceptor Signature
____________________________________
Date of Appraisal Review
Preceptor TSBP License or Registration #__________________________
Preceptor TSBP License or Registration Expiration Date_______________
Preceptor PTCB Certification Number (if applicable)___________________
Preceptor PTCB Expiration Date (if applicable)_______________________
Please review the timesheet, mid-rotation evaluation, final evaluation, and preceptor checklist
with the student and have them sign. The preceptor or evaluator should also sign, date, and
complete the licensing information. Give a signed copy to the student, keep a signed copy
for your records, and then send to the originals (ALL must be signed and dated) to the
ACC practicum coordinator by one of the following methods:
Email:
[email protected]
Fax:
512-223-5895
Mail:
Lisa McCartney, Practicum Coordinator
ACC Eastview – PHRA
3401 Webberville Road
Austin TX 78702
Note: ALL forms must be completed (MUST be signed and dated) and submitted to the
practicum coordinator in order to meet our ASHP Accreditation requirements. Please let
me know if you have any questions.
31
Institutional (Class C) Pharmacy Rotation Timesheet
Student: ____________________
Pharmacy Name___________________________
Pharmacy License #___________
Pharmacy address_________________________
Preceptor Name: ______________ Is Preceptor a RPh?____ CPhT?___ PhTR?____
Attn: Preceptors please send all timesheet, evaluation, and checklist forms directly to the practicum
coordinator either by mail to: ACC-PHRA, attn: Lisa McCartney, 3401 Webberville Road, Austin TX
78702, scan/email to [email protected] or fax to my attention at 512-223-5895.Please review and
sign all forms with the students. Keep a copy for yourself, give the student a copy, and send me
the original, signed, and dated forms. For security reasons, all forms must be sent directly to the
practicum coordinator and may not be delivered by the student.
Week
Date
Range
Monday Tuesday Wednesday Thursday Friday
Saturday Sunday Total # Preceptor/
# of hours # of hours # of hours # of hours # of hours # of hours # of hours hours for Trainer
worked
worked
worked
worked
worked
worked
worked the week
Initials
1
2
3
4
5
6
7
8
TOTAL HOURS
32
Institutional (Class C) Pharmacy Rotation
Midterm Student Performance Appraisal
Student Name: ______________________________________ Date ___________________
Preceptor: __________________________________________
Pharmacy: __________________________________________
Eight areas of performance have been listed to help evaluate the student. A comment may be
written beside each area or they may be combined in one all-inclusive evaluation. This appraisal should
be reviewed with the student at the midpoint of their practicum experience (64 hours). Both the preceptor
and the student should sign and date the forms. The completed appraisal should be returned directly to
the Pharmacy Technician Practicum Coordinator.
Attention Preceptors: Please send all timesheet, evaluation, and checklist forms directly to the practicum
coordinator either by mail to: ACC-PHRA, attn: Lisa McCartney, 3401 Webberville Road, Austin TX
78702, scan/email to [email protected] or fax to my attention at 512-223-5895.Please review and
sign all forms with the students. Keep a copy for yourself, give the student a copy, and send me
the original, signed, and dated forms. For security reasons, all forms must be sent directly to the
practicum coordinator and may not be delivered by the student.
Knowledge
Consider knowledge learned at the site as well as acquired classroom knowledge and how it was put to
use.
Ability to learn new concepts
Consider how well the student asked questions and attempted new things.
Initiative
Consider how well and how often the student asked question or offered ideas.
Quality of work
Consider how neat, accurate and dependable the student was.
Quantity of work
Consider the amount of work completed compared to the level of pharmacy technician experience.
33
Communication
Consider how well the student interacted with others.
Judgment:
Consider how logically the student thought and acted.
Attitude
Consider the student’s overall attitude about the practicum as well as toward being a pharmacy
technician.
Attendance
Consider the student’s promptness and consistency while assigned to the site.
Other Comments
__________________________________
Student Signature
__________________________________
Preceptor Signature
____________________________________
Date of Appraisal Review
34
Institutional (Class C) Pharmacy Rotation
Final Student Performance Appraisal
Student: __________________
__
Pharmacy License #__________ _
Pharmacy address_________
Preceptor Name: ______________
Pharmacy Name_________________________
__
________________
Is Preceptor a RPh?____ CPhT?___ PhTR?____
Eight areas of performance have been listed to help evaluate the student. A comment may be
written beside each area or they may be combined in one all-inclusive evaluation. This appraisal should
be reviewed with the student at the completion of their practicum experience (128 hours). Both the
preceptor and the student should sign and date the forms. The completed appraisal, including the
Performance Appraisal Checklist, should be returned directly to the Pharmacy Technician Practicum
Coordinator.
Attention Preceptors: Please send all timesheet, evaluation, and checklist forms directly to the practicum
coordinator either by mail to: ACC-PHRA, attn: Lisa McCartney, 3401 Webberville Road, Austin TX
78702, scan/email to [email protected] or fax to my attention at 512-223-5895.Please review and
sign all forms with the student. Keep a copy for yourself, give the student a copy, and send me the
original, signed, and dated forms. For security reasons, all forms must be sent directly to the
practicum coordinator and may not be delivered by the student.
Knowledge
Consider knowledge learned at the site as well as acquired classroom knowledge and how it was put to
use.
Ability to learn new concepts
Consider how well the student asked questions and attempted new things.
Initiative
Consider how well and how often the student asked question or offered ideas.
Quality of work
Consider how neat, accurate and dependable the student was.
35
Quantity of work
Consider the amount of work completed compared to the level of pharmacy technician experience.
Communication
Consider how well the student interacted with others.
Judgment:
Consider how logically the student thought and acted.
Attitude
Consider the student’s overall attitude about the practicum as well as toward being a pharmacy
technician.
Attendance
Consider the student’s promptness and consistency while assigned to the site.
Other Comments
Using the five-letter scale, what estimated grade would you assign the student upon
completion of their rotation? (A: Excellent; B: Good; C: Average; D: Below Average; F: Failing: ________
__________________________________
Student Signature
__________________________________
Preceptor Signature
____________________________________
Date of Appraisal Review
36
Institutional (Class C) Pharmacy Rotation
Performance Appraisal Checklist
This appraisal should be filled out throughout the student’s practicum experience and
submitted as a part of the Final Evaluation. Consider the student’s performance and experience
and indicate whether the student has demonstrated minimum competency in the goal area or
not. Note: There may be some goal statements that not apply directly to duties that are
performed by technicians within your specific practice setting. In those cases, leave both
check boxes blank. Please do not mark either box for that competency. For competencies
that are not demonstrated in your practice area, the student will receive instruction in the
classroom and pharmacy lab that satisfies the goal statement in that area.
C = Competency (minimal, basic competency skills noted)
NI (minimal, basic competency skills lacking)= Needs Improvement
Goal Statements
Assist the pharmacist in collecting, organizing, and evaluating information for direct
patient care, medication use review, and departmental management.
C
NI
Receive and screen prescription/medication orders for completeness and
authenticity.
e Prepare medications for distribution.
Verify the measurements, preparation, and/or packaging of medications produced by
other technicians.
Distribute medications.
Assist the pharmacist in the administration of immunizations.
Assist the pharmacist in the identification of patients who desire/require counseling to
optimize the use of medications, equipment, and devices.
Initiate, verify, assist in the adjudication of, and collect payment and/or initiate billing
for pharmacy services and goods.
Purchase pharmaceuticals, devices, and supplies according to an established
purchasing program.
Control the inventory of medications, equipment, and devices according to an
established plan.
Assist the pharmacist in monitoring the practice site and/or service area for
compliance with federal, state, and local laws, regulations, and professional
standards.
Maintain pharmacy equipment and facilities.
Assist the pharmacist in preparing, storing, and distributing investigational
medication products.
Assist the pharmacist in the monitoring of medicating therapy.
Participate in the pharmacy department's process for preventing medication
misadventures.
Take personal responsibility for assisting the pharmacist in improving direct patient
care.
37
Demonstrate ethical conduct in all job-related activities.
Maintain an image appropriate for the profession of pharmacy.
Resolve conflicts through negotiation.
Understand the principles for managing change.
Appreciate the need to adapt direct patient care to meet the needs of diversity.
Appreciate the benefits of active involvement in local, state, and national technician
and other pharmacy organizations.
Appreciate the value of obtaining technician certification.
Understand the importance of and resources for staying current with changes in
pharmacy practice.
Communicate clearly when speaking or writing.
Maximize work efficiency through the use of technology.
Efficiently solve problems commonly encountered in one's own work.
Display a caring attitude toward patients in all aspects of job responsibilities.
Maintain confidentiality of patient and proprietary business information.
Understand direct patient care delivery systems in multiple practice settings.
Efficiently manage one's work whether performed alone or as part of a team.
Function effectively as a member of the health care team.
Balance obligations to one's self, relationships, and work in a way that minimizes
stress.
Understand the use and side effects of prescription medications, nonprescription
medications, and alternative therapies (e.g., herbal products, dietary supplements,
homeopathy, lifestyle modification) used to treat common disease states.
Assist the pharmacist in assuring the quality of all pharmaceutical services.
Additional Comments:
__________________________________
Student Signature
__________________________________
Preceptor Signature
____________________________________
Date of Appraisal Review
38
Preceptor TSBP License or Registration #__________________________
Preceptor TSBP License or Registration Expiration Date_______________
Preceptor PTCB Certification Number (if applicable)___________________
Preceptor PTCB Expiration Date (if applicable)_______________________
Please review the timesheet, mid-rotation evaluation, final evaluation, and preceptor checklist
with the student and have them sign. The preceptor or evaluator should also sign, date, and
complete the licensing information. Give a signed copy to the student, keep a signed copy
for your records, and then send to the originals (ALL must be signed and dated) to the
ACC practicum coordinator by one of the following methods:
Email:
[email protected]
Fax:
512-223-5895
Mail:
Lisa McCartney, Practicum Coordinator
ACC Eastview – PHRA
3401 Webberville Road
Austin TX 78702
Note: ALL forms must be completed (MUST be signed and dated) and submitted to the
practicum coordinator in order to meet our ASHP Accreditation requirements. Please let
me know if you have any questions.
39
Student Site Appraisal Documentation
The following Site Appraisals will be used by the Student to evaluate
the facility and the site and preceptor assigned to each student.
The checklist will be used by the faculty and the advisory committee
of the Pharmacy Technician Program to ensure that we are providing our
students with the best possible learning sites available. If you have any
questions regarding the checklist or its use, please contact the Practicum
Coordinator or Program Department Chair.
Results of these surveys will be communicated either in writing or
verbally once the student has completed the Practicum. Results will be
distributed to the corporate or district contact through which the rotation
was arranged, or their designee.
The student is responsible for filling out the Community Pharmacy Student
Site Appraisal and the Institutional Pharmacy Student Site Appraisal upon
completion of each of their practicum rotations.
The site appraisal forms must be turned in during the student’s final
meeting with the practicum coordinator.
40
41
Community (Class A) Pharmacy Student Site Appraisal
Student Name ________________________________________________________________
Pharmacy ___________________________________________________________________
Preceptor ___________________________________________________________________
Date ______________________
Student Signature ________________________________
If you require more space to explain your answers, please use the blank page located
just after this site evaluation.
1. Did you complete all study units listed in the practicum manual?
Yes _____
No _____
If no, why? _______________________________
______________________________________________________________________
______________________________________________________________________
2. List the study units you would like to have had more experience with, if any.
______________________________________________________________________
______________________________________________________________________
3. Do you feel you were allowed adequate opportunity to perform pharmacy training
activities?
Yes _____
No _____
If no, why? _______________________________
______________________________________________________________________
______________________________________________________________________
4. Most supervised instruction was provided by:
Pharmacist _____
Technician _____
Others _____
5. How would you describe your supervision?
Close (constant) _____
Frequent _____
Infrequent (seldom) _____
Inadequate (almost none) _____
42
6. Did your preceptor instruct and guide you through procedures?
Definitely _____
Some _____
Little _____
No _____
7. Did you receive immediate feedback on performed activities?
Yes _____
No _____
8. Was the feedback constructive?
Yes _____
No _____
If no, please explain: _____________________________________________________
______________________________________________________________________
______________________________________________________________________
9. Was the rotation…
Too long _____
Adequate _____
Too short _____
Explain your answer: _______________________________________________
______________________________________________________________________
______________________________________________________________________
10. How would you rate this experience?
Exceptional _____
Needs improvement _____
Unsatisfactory _____
Satisfactory _____
Above Average _____
11. In your opinion, what changes would improve this experience?
43
Please, use this page to complete your thought from the survey if you did not have adequate
space provided for your answers.
44
45
Institutional (Class C) Pharmacy Student Site Appraisal
Student Name ________________________________________________________________
Pharmacy ___________________________________________________________________
Preceptor ___________________________________________________________________
Date ______________________
Student Signature ________________________________
If you require more space to explain your answers, please use the blank page located
just after this site evaluation.
1. Did you complete all study units listed in the practicum manual?
Yes _____
No _____
If no, why? _______________________________
______________________________________________________________________
______________________________________________________________________
2. List the study units you would like to have had more experience with, if any.
______________________________________________________________________
______________________________________________________________________
3. Do you feel you were allowed adequate opportunity to perform pharmacy training
activities?
Yes _____
No _____
If no, why? _______________________________
______________________________________________________________________
______________________________________________________________________
4. Most supervised instruction was provided by:
Pharmacist _____
Technician _____
Others _____
5. How would you describe your supervision?
Close (constant) _____
Frequent _____
Infrequent (seldom) _____
Inadequate (almost none) _____
46
6. Did your preceptor instruct and guide you through procedures?
Definitely _____
Some _____
Little _____
No _____
7. Did you receive immediate feedback on performed activities?
Yes _____
No _____
8. Was the feedback constructive?
Yes _____
No _____
If no, please explain: _____________________________________________________
______________________________________________________________________
______________________________________________________________________
9. Was the rotation…
Too long _____
Adequate _____
Too short _____
Explain your answer: _______________________________________________
______________________________________________________________________
______________________________________________________________________
10. How would you rate this experience?
Exceptional _____
Needs improvement _____
Unsatisfactory _____
Satisfactory _____
Above Average _____
11. In your opinion, what changes would improve this experience?
47
Please, use this page to complete your thought from the survey if you did not have adequate
space provided for your answers.
48
49
Appraisal Systems and Rotation Documentation
for the Practicum Coordinator
The following Practicum Site Checklists will be used by the Practicum Coordinator to
evaluate the facility and the preceptor assigned to each student. The checklist will be used by
the faculty and the advisory committee of the Pharmacy Technician Program to ensure that we
are providing our students with the best possible learning sites available. If you have any
questions regarding the checklist or its use, please contact the Practicum Coordinator or
Department Chair.
The forms in the following section are to be filled out by the
ACC Practicum Coordinator
50
51
Community (Class A) Pharmacy Site Checklist
Name of Facility:
_____________________________________________________
Facility Location:
_____________________________________________________
Name of Preceptor: _____________________________________________________
Description of
Facility
Requirements
Meets Minimum
Requirement
Does Not Meet
Minimum
Requirement
Comments
Facility allows student
to enter prescriptions
into the computer
system.
Facility allows student
to greet customers and
process prescription
orders.
Facility allows student
to answer the phone
and assist patients and
medical personnel.
Facility allows student
to assist in processing
insurance and/or third
party payment plans.
Facility has adequate
equipment and allows
student to type
prescription labels.
Facility is set up in an
organized fashion so
that student can locate
medications and/or
supplies for filling
prescriptions.
Facility is licensed by
the Texas State Board
of Pharmacy.
Facility has the
appropriate reference
manuals.
52
Facility stores all
supplies and
medications
appropriately.
Facility maintains a
Texas licensed
pharmacist on duty at
all times while open.
Facility maintains
prescriptions and
records appropriately
according to state and
federal laws.
Facility follows
appropriate protocol for
disposing of expired or
damaged
supplies/medications.
Facility follows
appropriate procedures
for storage and
handling of controlled
substances.
Facility has adequate
security and space to
provide a proper
learning environment.
Facility personnel are
cooperative and able to
assist student with
basic training.
Facility has designated
area for which we can
meet with the student
privately if necessary.
Facility follows
appropriate guidelines
for ordering, pricing,
and distributing various
inventory and supplies.
53
Facility follows proper
guidelines for shipping,
packaging, dispensing,
and/or delivering of all
types of medications
and supplies.
Facility uses the
appropriate forms and
methods of
documenting, batching,
compounding,
packaging, etc.
Additional Comments:
License Number: _______________________ Expiration Date: __________________
Semester Evaluated: ____________________ Year: _____________________
Evaluated by: __________________________________________________________
54
55
Institutional (Class C) Pharmacy Site Checklist
Name of Facility:
_____________________________________________________
Facility Location:
_____________________________________________________
Name of Preceptor: _____________________________________________________
Description of
Facility
Requirements
Meets Minimum
Requirement
Does Not Meet
Minimum
Requirement
Comments
Facility allows student to
enter prescriptions
(physicians orders) into
the computer system
Facility allows student to
process physicians
orders
Facility allows students to
answer the phone and
assist medical personnel
Facility has adequate
equipment and allows
student to type
medication labels
Facility is set up in an
organized fashion so that
student can locate
medications/ supplies for
filling prescriptions
Facility is accredited by
the appropriate agency
and meets minimum
standard
Facility is licensed by the
Texas State Board of
Pharmacy
Facility has the
appropriate reference
manuals
Facility stores all supplies
and medications
appropriately
Facility maintains a
Texas licensed
pharmacist on duty at all
times while open
56
Facility maintains
prescriptions and records
appropriately
Facility follows
appropriate protocol for
disposing of expired or
damaged
supplies/medications
Facility follow aseptic
technique when
compounding non-sterile
and/or sterile products
Facility stores and
handles hazardous
and/or cytotoxic agents
appropriately and has
appropriate spill kits
Facility follows
appropriate procedures
for storage and handling
of controlled substances
Facility has adequate
security and space to
provide a proper learning
atmosphere
Facility personnel are
cooperate and able to
assist student with basic
training
Facility has a designated
area where we can meet
with the student privately,
if necessary
Facility has appropriate
equipment and supplies
for the preparation of
compounding products
Facility has designated
area (clean room)
appropriate for the
preparation of sterile
products
Facility follows
appropriate dress and
hand washing techniques
for sterile product
preparations
57
Facility follows
appropriate techniques
for each type of sterile
product being prepared
(i.e. TPN, Chemo,
Epidural, IVPB, etc.)
Facility follows proper
procedures for disposal
of all hazardous
cytotoxic, and/or sharps
materials
Facility follows proper
technique for utilizing
computerized technology
in batching,
compounding, or sterile
product preparation
Facility follows
appropriate guidelines for
ordering, pricing, and
distributing various
inventory and supplies
Facility follows Texas
State Board of Pharmacy
rules and guidelines for
preparation of sterile
and/or non-sterile
products
Facility follows proper
guidelines for shipping,
packaging, dispensing,
and/or delivering of all
types of medications and
supplies
Facility has appropriate
guidelines and follows
these guidelines for
handling and cleaning all
returned equipment,
supplies and medication
Facility follows
appropriate ASHP
guidelines for quality
assurance testing of
products, supplies,
equipment, and
personnel
Facility used the
appropriate forms and
methods of documenting,
batching, compounding,
packaging, etc.
58
Facility follows
appropriate procedures
for dispensing and
preparation of unit dose
medication system
Facility follows
appropriate protocol for
handling, dispensing, and
disposal of
investigational drugs
Facility follows
appropriate procedures
for handling automated
unit dose dispensing
technology and robotics
Additional Comments:
Is this site accredited by JCAHO?
Yes
No
License Number: _______________________ Expiration Date: __________________
Semester Evaluated: ____________________ Year: _____________________
Evaluated by: __________________________________________________________
59
ACC Pharmacy Practicum Orientation
Agreement of Understanding
By initialing before each statement, I fully agree to the following:
1)
I understand that I will not be allowed to take the practicum course this semester
if I have not successfully completed all prerequisites and submitted a voucher.
2)
I will read the entire practicum workbook no later than
contact my instructor immediately if I have any questions.
3)
I will abide by all of the guidelines and rules contained in the practicum
workbook.
4)
I will provide my instructor with an e-mail copy of my schedule as soon as it is
confirmed. I will provide my instructor with an updated schedule as soon as I
receive it. At no time will I be at my practicum site without my instructor’s
knowledge.
5)
I will call my preceptor immediately if I am going to be late or miss work. I will
email my instructor immediately if I should miss one of my scheduled rotation
days, or if my schedule changes. At no time will I be at my practicum site without
my preceptor’s knowledge.
6)
If the day to be missed or rescheduled is less than 48 hours away, I will ALSO
call my instructor and leave a message regarding the change.
7)
I will notify my instructor, via email, immediately upon any change in my
contact information.
8)
I will immediately register my training site with the State Board of Pharmacy once
I have been assigned to each of my practicum sites.
9)
I will maintain an active ACC gmail address and check both my email and the
Blackboard announcements page at least twice per week during the semester.
10)
I agree to respond to my instructor’s emails and calls within 24 hours.
11)
I will arrive to my assigned practice site on time, focused, and ready to learn and
work. I will not do my homework or other non-practicum related work during my
assigned practicum hours.
12)
I will avoid discussing personal issues at my practicum site.
13)
I will not make or receive personal phone calls at my practicum site.
. I will
60
14)
I will maintain a positive attitude, and will always communicate in a professional
manner. I will use every experience as an opportunity to learn and grow.
15)___ I will conduct myself in a professional manner at all times.
16)___ I will follow the rules and regulations of my practicum site, including complying
with no-smoking regulations.
17)___I understand that, due to the sensitive nature of the pharmacy environment, I
may be asked to undergo a drug screen at any time before or during my
practicum rotations. (refer to the Pharmacy Technician Program Handbook,
Health Sciences Division Policy and Procedure section, for further information on
our drug screening policy)
18)___I understand that, due to the sensitive nature of the pharmacy environment, my
practicum sites have the authority to search my belongings, including my car,
while I am on their property during my rotation.
19)
I understand that I MUST contact my preceptor immediately if I am going to be
late or am going to miss a shift at my practicum site. Failure to do so will result in
your receiving a “no call, no show” and may lead to your withdrawal from the
practicum site. Being asked not to return to a practicum site is very serious and
may result in you receiving failing grade for the course.
20)___I understand the importance of the relationship between the ACC pharmacy
technician program and each of the practicum sites. I will always behave in such
a manner that supports the growth and continuance of that relationship.
I have carefully read and agree to each of the statements in the practicum
agreement of understanding letter. I have been fully informed of what is expected
of me during my practicum rotation. I have completed the mandatory practicum
orientation session.
Signed_____________________________________________
Printed Name_______________________________________
Date______________________________________________
61
Program Student Learning Outcomes
See the Pharmacy Technician Program student handbook (provided to you during program orientation)
for a list of the program student learning outcomes.
Use of ACC Email
All College e-mail communication to students will be sent solely to the student’s ACCmail
account, with the expectation that such communications will be read in a timely fashion. ACC will
send important information and will notify you of any college related emergencies using this
account. Students should only expect to receive email communication from their instructor using
this account. Likewise, students should use their ACCmail account when communicating with
instructors and staff. Instructions for activating an ACCmail account can be found at
http://www.austincc.edu/accmail/index.php.
Computer Skills Requirement
All of the pharmacy technician courses (both the distance learning and live course sections) require the use
of a computer. You must have regular access to the Blackboard system. You must be able to use
Blackboard’s Digital
Drobpox. If you are new to Blackboard, please complete the Blackboard tutorial at acconline.austincc.edu
You will be required to submit college level papers written according to specific formatting instructions using
Microsoft Word (or similar). You will be trained on various pharmacy specific computer programs once you
progress to the pharmacy laboratory course. You must have basic computer experience in order to be
successful in pharmacy program courses. If you do not have basic computer skills you may wish to take a
computer course such as COSC 1301 Introduction to Computing. Computers and computer support are
available on all ACC campus at the Learning Laboratories. http://www.austincc.edu/tutor/
Tutoring
Free tutoring is available all ACC learning labs. Students are strongly encouraged to have tutors proof read
all written assignments before submitting them for a grade. For more information:
http://www.austincc.edu/tutor/
The pharmacy department has a pharmacy-specific tutor who is happy to assist you with any questions that
you may have about any assignments from any of your pharmacy courses. Please contact Macy Moreno at
223-5941 or [email protected] for the tutor’s contact information.
Mandatory Mid-Semester Meeting
All students are required to meet with the pharmacy department chair at the mid-point of the semester to complete
mandatory paperwork and discuss course/program progression. I will contact you via email to set up this meeting.
You will not be allowed for the next semester until your mid-semester and associated paperwork has been
completed.
Student concerns
Any student who has a complaint involving the course should first attempt to resolve the matter with the
instructor directly involved. If the student is unable to resolve the complaint with the instructor, the student
must contact the department chair in writing by email in an attempt to resolve the matter.
SCANS Competencies
In 1990, the U.S. Department of Labor established the Secretary’s Commission on Achieving Necessary
Skills (SCANS) to examine the demands of the workplace and whether our nation’s students are capable of
meeting those demands. The Commission determined that today’s jobs generally require competencies in
the following areas:
•
Resources: Identifies, organizes, plans and allocates resources
•
Interpersonal: Works with others
•
Information: Acquires and uses information
•
Systems: Understands complex interrelationships
•
Technology: Works with a variety of technologies
The Texas Higher Education Coordinating Board requires that all degree plans in institutions of higher
education incorporate these competencies and identify to the student how these competencies are achieved
62
in course objectives. This course, Introduction to Pharmacy, incorporates the SCANS competencies in the
following ways:
Resources
Manages time for completing assignments
Selects appropriate references for given drug information
Interpersonal
36. Negotiates to arrive at a decision when determining methods and references in the ordering of
pharmaceuticals and devices
37. Participates as a member of a team when completing group assignments
Information
D. Acquires and evaluates information presented in lectures
E. Organizes and maintains information required for passing examinations
Systems
I. Understands systems used for answering drug information questions
J. Understands systems used for securing pharmaceuticals
Technology
11. Uses computer to complete assignments
12. Uses computer references for answering drug information questions
Basic Skills
F. Demonstrates ability to read assignments and textbook
G. Demonstrates ability to write when completing assignments that must be turned in
H. Demonstrates ability to listen to lectures
Thinking Skills
•
Demonstrates creative thinking when preparing assignments, such as job interviews and resumes
•
Demonstrates ability to make decisions when answering drug information questions, and selecting ordering
methods
•
Demonstrates ability to solve problems when interpreting prescriptions and medication orders
Personal Qualities
Demonstrates responsibility through attendance
Demonstrates responsibility through assignment completion in a timely manner
Demonstrates self-management when completing assignments
Demonstrates integrity and honesty when completing assignments.
Statement on Students with Disabilities
Each ACC campus offers support services for students with documented disabilities. Students with
disabilities who need classroom, academic or other accommodations must request them through the
Office for Students with Disabilities (OSD). Students are encouraged to request accommodations
when they register for courses or at least three weeks before the start of the semester, otherwise the
provision of accommodations may be delayed.
Students who have received approval for accommodations from OSD for this course must provide the
instructor with the ‘Notice of Approved Accommodations’ from OSD before accommodations will be
provided. Arrangements for academic accommodations can only be made after the instructor
receives the ‘Notice of Approved Accommodations’ from the student.
Students with approved accommodations are encouraged to submit the ‘Notice of Approved
Accommodations’ to the instructor at the beginning of the semester because a reasonable amount of
time may be needed to prepare and arrange for the accommodations. Additional information about
the Office for Students with Disabilities is available at http://www.austincc.edu/support/osd/
Safety Statement
Austin Community College is committed to providing a safe and healthy environment for study and work.
You are expected to learn and comply with ACC environmental, health and safety procedures and agree to
follow ACC safety policies. Additional information on these can be found at http://www.austincc.edu/ehs.
63
Because some health and safety circumstances are beyond our control, we ask that you become familiar
with the Emergency Procedures poster and Campus Safety Plan map in each classroom. Additional
information about emergency procedures and how to sign up for ACC Emergency Alerts to be notified in
the event of a serious emergency can be found at http://www.austincc.edu/emergency/.
You are expected to conduct yourself professionally with respect and courtesy to all. Anyone who thoughtlessly or
intentionally jeopardizes the health or safety of another individual will be immediately dismissed from the day’s
activity, may be withdrawn from the class, and/or barred from attending future activities.
Student and Instructional Services
ACC strives to provide exemplary support to its students and offers a broad variety of opportunities and
services. Information on these services and support systems is available at: http://www.austincc.edu/s4/
Links to many student services and other information can be found at: http://www.austincc.edu/current/
ACC Learning Labs provide free tutoring services to all ACC students currently enrolled in the course to be
tutored. The tutor schedule for each Learning Lab may be found at:
http://www.autincc.edu/tutor/students/tutoring.php
For help setting up your ACCeID, ACC Gmail, or ACC Blackboard, see a Learning Lab Technician at
any ACC Learning Lab.
Statement on Scholastic Dishonesty
A student attending ACC assumes responsibility for conduct compatible with the mission of the
college as an educational institution. Students have the responsibility to submit coursework that is the
result of their own thought, research, or self-expression. Students must follow all instructions given by
faculty or designated college representatives when taking examinations, placement assessments,
tests, quizzes, and evaluations. Actions constituting scholastic dishonesty include, but are not limited
to, plagiarism, cheating, fabrication, collusion, and falsifying documents. Penalties for scholastic
dishonesty will depend upon the nature of the violation and may range from lowering a grade on one
assignment to an “F” in the course and/or expulsion from the college. See the Student Standards of
Conduct and Disciplinary Process and other policies at http://www.austincc.edu/current/needtoknow
Student Rights and Responsibilities
Students at the college have the rights accorded by the U.S. Constitution to freedom of speech,
peaceful assembly, petition, and association. These rights carry with them the responsibility to accord
the same rights to others in the college community and not to interfere with or disrupt the educational
process. Opportunity for students to examine and question pertinent data and assumptions of a given
discipline, guided by the evidence of scholarly research, is appropriate in a learning environment.
This concept is accompanied by an equally demanding concept of responsibility on the part of the
student. As willing partners in learning, students must comply with college rules and procedures.
Statement on Academic Freedom
Institutions of higher education are conducted for the common good. The common good depends
upon a search for truth and upon free expression. In this course the professor and students shall
strive to protect free inquiry and the open exchange of facts, ideas, and opinions. Students are free
to take exception to views offered in this course and to reserve judgment about debatable issues.
Grades will not be affected by personal views. With this freedom comes the responsibility of civility
and a respect for a diversity of ideas and opinions. This means that students must take turns
speaking, listen to others speak without interruption, and refrain from name-calling or other personal
attacks.
Testing Center Policy
Under certain circumstances, an instructor may have students take an examination in a testing
center. Students using the Academic Testing Center must govern themselves according to the
Student Guide for Use of ACC Testing Centers and should read the entire guide before going to take
the exam.
To request an exam, one must have:
64
• ACC Photo ID
• Course Abbreviation (e.g., ENGL)
• Course Number (e.g.,1301)
• Course Synonym (e.g., 10123)
• Course Section (e.g., 005)
• Instructor's Name
Do NOT bring cell phones to the Testing Center. Having your cell phone in the testing room,
regardless of whether it is on or off, will revoke your testing privileges for the remainder of the
semester.
ACC Testing Center policies can be found at http://www.austincc.edu/testctr/
65