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Telergy Planning Guide
Telergy Planning Guide
3101215 • Rev C • 03OCT2013
Copyright
© 2013 Ascom (US), inc.
This document may not be copied in whole or in part or otherwise reproduced without prior written consent from
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Disclaimer
The information in this document is subject to change without notice. Ascom assumes no responsibility for
inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred
as a consequence, directly or indirectly, of the use or application of any of the contents of this document. For the
latest documentation, contact your local supplier or visit us online at www.ascom.us.
This publication may contain examples of screen captures and reports used in daily operations. Examples may
include fictitious names of individuals and companies. Any similarity to names and addresses of actual businesses
or persons is entirely coincidental.
Trademarks and patents
The Telergy name and logo are trademarks of Ascom.
ProCare 6000 is a registered trademark, and PC Reporting, BedConnect, ColorTouch, DuraPin, Infinity, PowerSwitch,
and Telligence are trademarks of Ascom.
Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or
vendors of the respective products. This publication may contain examples of screen captures and reports used in
daily operations. Examples may include fictitious names of individuals and companies. Any similarity to names
and addresses of actual businesses or persons is entirely coincidental.
Intended use
FCC compliance
Use this product only for the purpose it was designed for; refer to the data sheet and user documentation for
details. For the latest product information, contact your local supplier or visit us online at www.ascom.com.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications.
You are cautioned that any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
HIPAA disclaimer
All examples of patient information in this document are fictitious. Any resemblance to a real patient or facility is
purely coincidental. The owners and users of this product are solely responsible for complying with all applicable
patient information laws. The users, by their use of this product, agree to indemnify the manufacturer and/or
seller of this product against all claims, litigation, and suits filed for patient information violations.
European Union directives
The European directive "Waste Electrical and Electronic Equipment" (WEEE) aims to minimize the impact of
electrical and electronic equipment waste on the environment and human health. To conform to this directive,
electrical equipment marked with this symbol must not be disposed of in European public disposal systems.
European users of electrical equipment must now return end-of-life equipment for disposal. Further information
may be found on the following website: www.recyclethis.info.
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Telergy Planning Guide
Content
Telergy Planning Guide .............................................................................................. i
Important information ............................................................................................. vi
Regulatory compliance ............................................................................. vi
Industry Canada compliance statement ................................................ vi
Chapter 1 Planning the installation ........................................................................ 1
What is Telergy? ..........................................................................................................
........................................................................................................ 1
Equipment version requirements ............................................................................ 3
Telligence ..................................................................................................... 3
ProCare 6000 ............................................................................................... 4
Selecting Telergy applications ................................................................................. 5
Software Licensing Kit (Model HC-TGY-x.x)............................................ 5
ProCare 6000 Bridge .................................................................................. 5
Mobility Suite (HC-MOBILITY OR HC-MOBILITY-LITE) ............................. 6
NetBoard ...................................................................................................... 7
Reporting (ARMS ip) .................................................................................. 8
Admit/Discharge/Transfer (ADT) Interface ........................................... 8
Map View ...................................................................................................... 9
List View ....................................................................................................... 9
SpectraLink Bridge ...................................................................................... 9
Vocera Bridge ............................................................................................ 10
Cisco Bridge ................................................................................................ 10
Agility RTLS Bridge ................................................................................... 10
Telergy Planning Guide
iii
Determining your application licensing needs .................................................... 10
Determining the types and quantities of computers needed ........................... 13
Planning the network integration ........................................................................ 16
Using the configuration charts ............................................................................. 17
Ordering Telergy applications ............................................................................... 17
Adding to an existing Telergy installation .......................................................... 18
Upgrading existing platforms to Telergy ............................................................. 18
Chapter 2 Installation examples ........................................................................... 19
Adding pagers ...................................................................................................... 19
Adding wireless phones ......................................................................................... 20
Using a SpectraLink wireless phone system ........................................ 21
Using a Vocera wireless phone system ................................................. 23
Using an Ascom wireless phone system ............................................... 26
Using a Cisco wireless phone system .................................................... 28
Using Emergin Integration Suite ............................................................ 28
Adding both pagers and wireless phones ............................................................ 30
Adding NetBoard ..................................................................................................... 31
Adding Reporting (ARMS ip) ................................................................................. 33
Adding the ADT Interface ...................................................................................... 34
Chapter 3 Application descriptions....................................................................... 37
ProCare 6000 Bridge ............................................................................................... 37
ESM Host
iv
...................................................................................................... 38
ProCare 6000 Manager............................................................................ 40
Application Suite Configuration ............................................................. 41
Call Escalation Manager ........................................................................... 41
Assignments Licensor .............................................................................. 42
Messaging Service .................................................................................... 43
NetBoard Licensor .................................................................................... 43
Telergy Planning Guide
SpectraLink Bridge .................................................................................................. 44
Direct Connect Phone Agent .................................................................................. 44
Vocera Bridge
...................................................................................................... 45
Pocket Page Bridge.................................................................................................. 45
Agility RTLS Bridge .................................................................................................. 47
Versus Bridge............................................................................................. 49
Cisco Bridge
...................................................................................................... 50
Assignments
...................................................................................................... 51
Messaging
...................................................................................................... 52
NetBoard
...................................................................................................... 53
List View
...................................................................................................... 55
Map View
...................................................................................................... 55
Reporting (ARMS ip) ............................................................................................... 56
Admit/Discharge/Transfer (ADT) Interface ......................................................... 57
Index
Telergy Planning Guide
...................................................................................................... 59
v
Important information
Regulatory compliance
Telligence units comply with UL 1069 regulatory requirements.
The Telligence system has been designed and tested under standardized conditions
to have no reaction to electrostatic discharge (ESD) phenomena.
The Telligence system can be connected to UL Listed smoke detectors and fire alarm
systems. The Telligence system is not a fire alarm control unit. Any fire alarm signal
annunciated by the Telligence system is considered supplemental only. A codecompliant fire alarm signaling system is required to reduce the risk of injury or
death.
Auxiliary hardware is not part of the nurse call system. Before connecting auxiliary
hardware to an auxiliary input, staff must be trained and certified in using the
auxiliary hardware properly.
Auxiliary hardware that may be connected to this system must be UL Listed to
UL/IEC 60601 or UL 544. Auxiliary hardware must have a latching, normally open,
dry contact relay, and must also provide a cable that has a standard 1/4-inch
(0.64 cm) plug.
Industry Canada compliance statement
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus as set out in the interference-causing equipment standard
entitled “Digital Apparatus,” ICES-003 of Industry Canada.
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Summary
This document describes how to add Telergy applications to a Telligence or ProCare
6000 Advanced Healthcare Communications System. It is assumed that the
Telligence or ProCare 6000 system has already been installed and configured as a
standalone.
Note: Telergy replaces the ProCare Connect interfaces. In this document the term
ESM refers to the Telergy ESM Host application or to the computer on which it is
installed. Telergy refers generically to the set of individual applications that can be
used with ESM Host.
What is Telergy?
Telergy is a software application set that expands the capability of Telligence and
ProCare 6000 nurse call systems. Telergy allows the nurse call system to use
information drawn continuously from facility databases. In addition, Telergy
provides an integrated tool set for performing the following functions:
•
Assigning patient care responsibility to RNs, LPNs, techs, or other staff members
•
Alerting caregivers by signaling their pocket pagers and wireless phones
•
Creating, storing, and sending text-messages
•
Viewing continuously updated information about staff assignments, staff
locations, patient census, and nurse call activity
•
Reporting and keeping records on nurse call activity
For quick and reliable data exchange, all computers running Telergy are installed on
a single network. In ProCare 6000 systems, a file server sends nurse call data to the
ProCare 6000 Bridge, which in turn forwards it to the ESM Host computer. In
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3101215 • Rev C • 03OCT2013
Chapter 1: Planning the installation
Telligence systems, a Power Switch forwards data to the Telligence Bridge, which
forwards it to the ESM Host computer.
ESM Host receives data from the nurse call system and forwards it to the
appropriate Telergy application, which responds accordingly.
Figure 1 shows the path of data flow between ESM Host and individual Telergy
applications. This figure does not attempt to show the computers on which
applications are installed. Many Telergy applications can be installed on the ESM
Host computer. Others can be installed together on client computers, while others
require a separate computer, as shown in Figure 2. See “Determining the types and
quantities of computers needed” on page 13.
Note also the Assignments and Messaging require the latest version of Video
Master.
Figure 1: Data flow between ESM Host and Telergy applications
Third-party
equipment
Telligence
ProCare
6000
PC6K
event data
Assignments
Staff
assignment
data
Messaging
Reporting
(ARMS ip)
server
ProCare
6000
Bridge
Desktop
Client PC
Pocket
page
system
NetBoard
Wireless
phone
system
Pocket
Page
Bridge
Pager and
phone requests
Map
View
Versus
IR
system
Staff
location
data
Versus
Bridge
RTLS
system
Patient
data
Agility RTLS
Bridge
ADT
system
Patient
data
ADT
Interface
List
View
SpectraLink
Bridge
ESM
Host
2
Third-party
equipment
Telligence
Bridge
Telligence
event data
Vocera
Bridge
Cisco
Bridge
Telergy Planning Guide
Chapter 1: Planning the installation
Figure 2: Typical computer setup
Telligence LAN
Remaining
Telligence
equipment
Map View Client
List View Client
ProCare 6000 Bridge
Assignments
Video Display
ProCare 6000
File Server
Uplink
Telligence
PowerSwitch
Cat 5
Application Suite Config
Call Escalation Mgr
ESM Database
PC Messaging
Pocket Page Bridge
ProCare Licensors
ProCare 6000 Mgr
SQL Server
Telligence Bridge
Versus Bridge
SpectraLink Bridge
Vocera Bridge
Cisco Bridge
NIC1
RS-232
NIC2
GE Application Player
Client computer
RS-232
ESM host server computer
(dual NIC)
(Note: Large installations will
require additional servers.)
Third-party
equipment
Pocket page
system
SpectraLink
Wireless phone
system
Vocera
system
Cisco
system
Hospital LAN
Reporting (ARMS ip)
Agility RTLS Bridge
Server computer
NetBoard
Client computer
Versus Server
Server computer
Versus
or other
RTLS
location
system
Equipment version requirements
Telligence
Telergy can be integrated with Telligence version 1.2 or later. Prior versions of
Telligence must be migrated to the latest version before installing Telergy.
Telligence configuration requirements
WARNING: To maintain compliance with UL 1069, call cancellation should only be
performed using devices and systems that are UL 1069 listed.
If a staff location or wireless phone system is added, Telligence must remain
configured so that neither can cancel patient calls.
By default, Telligence will not allow staff location or wireless phone systems to
cancel any patient calls of any priority. If this setting is changed, a patient normal
call will be canceled if caregiver presence is registered in the room originating the
Telergy Planning Guide
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Chapter 1: Planning the installation
call or if the call is answered using a wireless phone. For additional information,
refer to the Telligence Installation Manual (P/N 3101010).
ProCare 6000
Required ProCare 6000 equipment and firmware versions
Telergy can be integrated with a ProCare 6000 System that meets these criteria:
•
ProCare 6000 File Server — must be 110-3613D with firmware version 3.40 or
later
•
Video Masters (if present) — must be using Video Master software version 7.16
(438-753E)
•
ProCare 6000 Configuration Tool, model 438-804B, version 4.xx or later
•
Telco cards — (P/N 110-3628C) required if wireless phones will be present;
must have firmware version 4.02 or later
If the ProCare 6000 equipment does not meet these requirements, see the upgrade
instructions below.
ProCare 6000 configuration requirements
Most ProCare 6000 configuration settings are unaffected by whether or not Telergy
is present. The exceptions are listed below. Most of these settings can be changed
using the Model 438-804B ProCare 6000 Configuration Tool. Instructions for
configuring these settings are provided in the Telergy Installation Manual (P/N
3101126).
•
The File Server‘s serial port must be configured for OAI mode, so that it can send
data to the ProCare 6000 Bridge.
•
All ProCare 6000 beds (patient stations) must be assigned to duty areas.
•
If wireless phones are present, the Telco cards must be configured to answer
calls on the first ring.
•
If wireless phones and/or the Versus Information System (VIS) is added, the
patient stations must be programmed to place calls of a specific priority so that
patient calls are only canceled at master stations.
WARNING: To maintain compliance with UL 1069, call cancellation should only be
performed using devices and systems that are UL 1069 listed.
•
If a wireless phone system is implemented using the Emergin Integration Suite
and Vocera phones:
o Station numbers must contain numbers only
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Telergy Planning Guide
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•
•
The disconnect signal must be provided by the Emergin Integration Suite
If Assignments and/or Messaging is added:
•
Pocket paging must be disabled at the File Server. Assignments, Messaging,
and the Call Escalation Manager will control the paging functions.
•
The File Server‘s staff and pager databases must be cleared, so that they do
not conflict with the staff and pager data in the ESM Database.
•
ProCare 6000 system monitor function (if enabled) must be set to Master
Coverage or Duty Area mode. Staff Assignment mode should not be selected.
Selecting Telergy applications
The Telergy applications are grouped into packages, as indicated below. By
determining which options your customer needs, you can determine which
packages are required and how many computers are needed. Once you have
determined which packages are required, you can order them using the Telergy
order forms. See "Ordering Telergy applications" on page 17.
Software Licensing Kit (Model HC-TGY-x.x)
All Telergy installations require a Software Licensing Kit. This kit consists of:
•
One HASP software licensing key to be connected to the ESM Host computer. The
software licenses for Telergy applications are ordered separately (see the
following pages) and configured into the HASP key before it is shipped to you.
Telergy applications will not function unless this key is installed.
•
One CD containing a backup of the HASP key programming. You cannot use this
CD to program Telergy licenses into other HASP keys. It is only compatible with
the HASP key that accompanies it.
•
One Telergy Installation CD loaded with all Telergy applications. You will only be
able to run those applications for which you have purchased a license.
•
Three Telergy support CDs for pre-requisistes required prior to installing Telergy.
•
One Telergy Documentation CD containing Telergy documents.
•
One software license agreement.
ProCare 6000 Bridge
All ProCare 6000 installations require at least one ProCare 6000 Bridge (see Table 1,
on page 6). This bridge links the ProCare 6000 System to the Telergy applications.
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Chapter 1: Planning the installation
One ProCare 6000 Bridge must be ordered for each ProCare 6000 File Server that
will send data to ESM Host. See "ProCare 6000 Bridge" on page 37 for details on this
application.
Table 1: ProCare 6000 Bridge
Application
What it does
Where it goes
ProCare 6000 Bridge
(new for Telergy)
Receives nurse call data from
each ProCare 6000 file server
Typically shares a computer with
Assignments, Messaging, Video master
The new Telergy version of ProCare
6000 Bridge that is included in your
kit must be installed for each ProCare
6000 file server in your system.
Mobility Suite (HC-MOBILITY OR HC-MOBILITY-LITE)
The Mobility Suite is a subset of Telergy that provides the core functionality needed
for caregivers to be more mobile. This includes wireless phones, pagers, staff
assignments, and text messaging.
Two versions of the Mobility Suite are available: HC-MOBILITY and HC-MOBILITY-LITE.
These differ only in the number of licenses provided.
Table 2, below lists the applications and licenses provided in model HC-MOBILITY.
Table 3 on page 7 lists the applications and licenses provided in model HCMOBILITY-LITE. See Application Descriptions pg. 41 for details on the individual
applications.
Table 2: Mobility Suite (HC-MOBILITY)
Application
What it does
Where it goes
ESM Host
Receives and distributes data among all Telergy applications.
Is accompanied by these supporting applications:
The ESM Host
computer
•
Receives data from Telligence and ProCare 6000 Bridges
•
Application Suite Configuration—Configures Telergy application
settings
Pocket Page
Bridge
6
•
Call Escalation Manager—Performs auto paging functions
•
Assignments Licensor—Coordinates Assignments logins
•
Messaging Service—Coordinates Messaging logins
•
NetBoard Licensor—Coordinates NetBoard logins
Sends page requests to the pocket page system and is used
with the optional Emergin Integration Suite to provide
wireless phone support.
The ESM Host
computer
(typically)
Telergy Planning Guide
Chapter 1: Planning the installation
Assignments
(25 seats)
Is used for assigning patient care responsibilities and pagers
or wireless phones to nursing staff
Shares a computer
with the Ascom
Application Player,
Video master
Messaging
(50 seats)
Is used to send text messages to pagers or wireless phones of
patient caregivers
Shares a computer
with the Ascom
Application Player,
Video master
Table 3: Mobility Suite Lite (HC-MOBILITY-LITE)
Application
What it does
Where it goes
ESM Host
Receives and distributes data among all Telergy applications.
Is accompanied by these supporting applications:
The ESM Host
computer
•
Receives data from Telligence and ProCare 6000 Bridges
•
Application Suite Configuration—Configures Telergy application
settings
Pocket Page
Bridge
•
Call Escalation Manager—Performs auto paging functions
•
Assignments Licensor—Coordinates Assignments logins
•
Messaging Service—Coordinates Messaging logins
•
NetBoard Licensor—Coordinates NetBoard logins
Sends page requests to the pocket page system and is used
with the optional Emergin Integration Suite to provide
wireless phone support to Telligence systems.
On any Telergy
computer
Assignments (1 Is used for assigning patient care responsibilities and pagers
seat)
or wireless phones to nursing staff
Shares a computer
with the Ascom
Application Player,
Video Master
Messaging
(1 seat)
Shares a computer
with the Ascom
Application Player,
Video Master
Is used to send text messages to pagers or wireless phones of
patient caregivers
NetBoard
NetBoard is a software application that retrieves patient and staff assignment data
from system databases and displays it in a computer-based white board. See
"Adding NetBoard" on page 31 for details on this application.
Telergy Planning Guide
7
Chapter 1: Planning the installation
Table 4: NetBoard Suite
Application
What it does
Where it goes
NetBoard
Serves as a computer-based white
board, displaying patient and staff
assignment information on a
continuously updated screen
Staff computer (typically)
Reporting (ARMS ip)
Reporting (ARMS ip) (see Table 5 below) is designed for facilities that require the
ability to record nurse call events and prepare reports based on those events. It
must be installed on its own computer as an add-on to the Mobility Suite. Reporting
is available in packages of either 25 or 125 licenses. See pages 33 and 55 for
details.
Table 5: Reporting (ARMS ip)
Application
What it does
Where it goes
Reporting
(ARMS ip)
(25 or 125 seats)
Is used to create nurse call activity reports
Dedicated Reporting (ARMS ip)
server computer
Admit/Discharge/Transfer (ADT) Interface
The ADT Interface (see Table 6 below) is an add-on to the Mobility Suite and/or
Reporting (ARMS ip). It is required when the facility wishes to display patient
information from its ADT system in Telergy applications such as Reporting
(ARMS ip), NetBoard, Assignments, and Messaging. See the ADT Interface
Requirements Guide (P/N 3101247) for details on this application.
Table 6: ADT Interface
Application
When it’s needed
Where it goes
ADT Interface
Receives patient admit/discharge/
transfer data from the facility’s ADT
system.
ESM Host computer (typically)
8
Telergy Planning Guide
Chapter 1: Planning the installation
Map View
Map View is a software application that displays a map of the nursing unit floor
plan to show where nurse call activity is occurring in the unit.
Table 7: Map View
Application
What it does
Where it goes
Map View
Displays a map of the nursing unit
floor plan to show where nurse call
activity is occurring in the unit. One
seat of List View is included with Map
View.
Staff computer (typically)
List View
List View is a software application that displays a list of patient calls, staff calls,
reminders, and (if RTLS (Real Time Location System) location tracking is installed)
the status of linked equipment and the locations of badged staff members for all
nursing units that you have permission to view.
Table 8: List View
Application
What it does
Where it goes
List View
Displays a list of patient calls, staff
calls, reminders, and (if RTLS location
tracking is installed) the status of
linked equipment and the locations of
badged staff members for all nursing
units that you have permission to
view.
Staff computer (typically)
SpectraLink Bridge
SpectraLink Bridge is a software application that interfaces SpectraLink wireless
phones with Telligence and ProCare 6000 systems.
Table 9: SpectraLink Bridge
Application
What it does
SpectraLink Bridge
Interfaces SpectraLink wireless phones On any Telergy computer
with Telligence and ProCare 6000.
Telergy Planning Guide
Where it goes
9
Chapter 1: Planning the installation
Vocera Bridge
Vocera Bridge is a software application that interfaces Vocera wireless phones with
Telligence and ProCare 6000 systems.
Table 10: Vocera Bridge
Application
What it does
Where it goes
Vocera Bridge
Interfaces Vocera wireless phones with On any Telergy computer
Telligence and ProCare 6000.
Cisco Bridge
Telergy does not provide a direct bridge for integration to Cisco phones. For
installations where Cisco integrations are desired, user’s should utilize the Pocket
Page Bridge from Telergy to send events to Ascom Unite, which can provide a Cisco
phone integration. Contact an Ascom Sales Engineer in order to define the Cisco
interface Scope of Work (SOW) and determine pricing estimates. For Sales Engineer
contact information please visit the Ascom Partner web portal.
Agility RTLS Bridge
Agility RTLS Bridge is a software application that interfaces real time location
systems with Telergy systems. Included is the Versus Bridge application for
interfacing with Versus equipment.
Table 11: Agility RTLS Bridge
Application
What it does
Where it goes
Agility RTLS Bridge
Interfaces real time location systems
with Telergy systems.
On any server grade computer or
ARMS computer. It is not
recommended on the ESM
computer.
Determining your application licensing needs
Each instance of ESM Host supports a maximum of 25 applications. Once you have
determined which applications are required, use Table 13 through Table 17 on the
following pages to ensure that the number of applications will not exceed 25.
Note: Count only the applications that will be installed and used.
The following tables show what is considered as one application when calculating
how many licenses to order.
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Telergy Planning Guide
Chapter 1: Planning the installation
Table 12: Application Count — ProCare 6000 and Telligence Bridges
Application
Comments
Application count
ProCare 6000 Bridge
Each installed bridge counts as 1 application. For
1 to 25
example, if 2 ProCare 6000 Bridges are installed, they
are counted as 2 applications
Telligence Bridge
Each installed bridge counts as 1 application.
1
Table 13: Application Count — Mobility Suite
Application
Comments
ESM Host
Do not count
0
Application Suite
Configuration
Do not count
0
Assignments Licensor
If Assignments will be installed and configured,
count as 1 application regardless of how many
Assignments seats will be installed. Do not count if
Assignments will not be installed and configured.
1
Call Escalation Manager
Count as 1 application.
1
Messaging Service
If Messaging will be installed and configured, count
as 1 application regardless of how many Messaging
seats will be configured. Do not count if Messaging
will not be installed and configured.
1
Assignments
Do not count. (The licensor is counted instead.)
0
Messaging
Do not count. (The messaging service is counted
instead.)
0
Pocket Page Bridge
The single seat provided in the Mobility Suite
accommodates 1 pocket page system; if additional
seats will be installed, count each as 1 application.
1
ProCare 6000 Manager
Application count
0
Table 14: Application Count — NetBoard
Application
Comments
NetBoard Licensor
If NetBoard will be installed and configured, count as 1
application regardless of how many NetBoard seats will
be installed. Do not count if NetBoard will not be installed
and configured.
1
NetBoard
Do not count. (The licensor is counted as an application
instead; see Table 4, on page 8)
0
Telergy Planning Guide
Application count
11
Chapter 1: Planning the installation
Table 15: Application Count — Reporting
Application
Comments
Application count
ESM Host
Do not count.
0
Reporting
(ARMS ip)
Count as 1 application regardless of how many user logins
will be configured for Reporting (Where it Goes)
1
Table 16: Application Count — ADT Interface
Application
Comments
ADT Interface
Application count
1
Table 17: Application Count — Map View
Application
Comments
Map View
Count as 1 application regardless of how many Map View
licenses are installed. Do not count if Map View is not
installed and configured.
Application count
1
Table 18: Application Count — List View
Application
Comments
List View
Count as 1 application regardless of how many List View
licenses are installed. Do not count if List View is not
installed and configured.
Application count
1
Table 19: Application Count — SpectraLink Bridge
Application
Comments
SpectraLink Bridge
Application count
1
Table 20: Application Count — Vocera Bridge
Application
Vocera Bridge
12
Comments
Application count
1
Telergy Planning Guide
Chapter 1: Planning the installation
Table 21: Application Count — Cisco Bridge
Application
Comments
Application count
Cisco Bridge
1
Table 22: Application Count — Agility RTLS Bridge
Application
Comments
Application count
Agility RTLS Bridge Includes the Versus Bridge application.
1
Determining the types and quantities of
computers needed
Two factors determine the setup requirements of the host computer:
•
Whether it is a server-grade or desktop-grade computer
•
Whether or not it was purchased from Ascom
Table 24 describes the possible setup scenarios:
Table 23: Ascom computer types and model numbers
Host computer type and vendor
Setup Requirements
Desktop-grade computers from Ascom:
Windows XP Professional or Windows 7 and SQL
Server Express are factory-installed. You are
responsible for installing the Telergy software.
Refer to the General Purpose PC catalog data
sheet for computer specifications.
HC-PC-DSK2-XX (for the Telligence Bridge or
Telergy Clients)
Telergy Planning Guide
13
Chapter 1: Planning the installation
Table 23: Ascom computer types and model numbers
Host computer type and vendor
Setup Requirements
Server-grade computers from Ascom:
HC-PC-SVR-NC (for systems with up to 1500
beds)
HC-PC-SVR2-08 (for systems with up to 1500
beds)
HC-PC-SVR-NC-PROC (for systems with up to
1500 beds)
Windows Server 2008 R2 and SQL Server 2008
R2 Workgroup Edition are factory-installed. You
are responsible for installing the Telergy
software. Refer to the SQL Server PC catalog data
sheet for computer specifications.
HC-PC-SVR2-08-PROC (for systems with up to
1500 beds)
HC-PC-SVR2-G7 (for systems with up to 1500
beds)
HC-PC-SVR2-G6 (for systems with up to 1500
beds)
HC-PC-SVR2-T2900 (for systems with a
maximum of 100 beds)
HC-PC-SVR2-T2910 (for systems with more than
100 beds)
Server-grade host computers from a different
vendor
Note: System performance is guaranteed only if
a Ascom Telergy certified server is used.
Desktop-grade host computers from a different
vendor
Windows Server 2003 and SQL Server 2005 are
factory-installed. You are responsible for
installing the Telergy software. Refer to the SQL
Server PC catalog data sheet for computer
specifications.
You are responsible for installing Windows Server
2003 and SQL Server 2005 or Server 2008 R2
and SQL Server 2008 R2 Workgroup Edition, and
for configuring the computer, following the
instructions given in the Healthcare Solutions
Computer Configuration Manual (P/N 3101251).
Telergy cannot be installed until this has been
done.
You are responsible for installing Windows XP
Professional or Windows 7 and SQL Server
Express, and for configuring the computer,
following the instructions given in the Healthcare
Solutions Computer Configuration Manual
(P/N 3101251). Telergy cannot be installed until
this has been done.
The following table can be used to determine what type of computer will be needed
for each Telergy application.
14
Telergy Planning Guide
Chapter 1: Planning the installation
Table 24: Computer requirements for individual Telergy applications
Computer
System size
Applications
HC-PC-SVR-NC
(for systems with up to
1500 beds)
Telligence Bridge
Pocket Page Bridge
Assignments
Messaging
ADT/HL7 Interface
Reporting (ARMSip) (requires a dedicated
server)
MapView
ListView
NetBoard
ProCare 6000 bridge
SpectraLink Bridge
Vocera Bridge
Cisco Bridge
Agility RTLS Bridge (with Versus IR location
bridge)
Maximum 100 beds
Telligence Bridge
Pocket Page Bridge
Assignments
Messaging
ADT/HL7 Interface
Reporting (ARMSip) (requires a dedicated
server)
MapView
ListView
NetBoard
ProCare 6000 bridge
SpectraLink Bridge
Vocera Bridge
Cisco Bridge
Agility RTLS Bridge (with Versus IR location
bridge)
Over 100 beds
Telligence Bridge
Pocket Page Bridge
Assignments
Messaging
ADT/HL7 Interface
Reporting (ARMSip) (requires a dedicated
server)
MapView
ListView
NetBoard
ProCare 6000 bridge
SpectraLink Bridge
Vocera Bridge
Cisco Bridge
Agility RTLS Bridge (with Versus IR location
bridge)
HC-PC-SVR2-08
HC-PC-SVRNC_PROC
HC-PC-SVR2-08PROC
HC-PC-SVR2-G7
HC-PC-SVR2-G6
(RAID 10)
HC-PC-SVR2-T2900
(RAID 1)
HC-PC-SVR2-T2910
(RAID 10)
Telergy Planning Guide
15
Chapter 1: Planning the installation
Notes
1. The ESM Host computer is a server-grade computer, configured as either a RAID
1 pair (100 or fewer beds) or a RAID 10 set (more than 100 beds).
2. Reporting requires a dedicated server.
3. Must be a networked computer meeting the minimum requirements listed in
“Determining the types and quantities of computers needed” on page 13.
4. Only one copy of an application can be installed on a computer. If multiple copies
of an application are required, each will require a separate computer.
5. Computers purchased from other vendors must be configured before installing
Telergy. Refer to the Healthcare Solutions Computer Configuration Manual (P/N
3101251) for information on configuring the computers prior to installation of
Telergy and to the minimum specifications listed on the General Purpose PC and
Server catalog data sheet.
Planning the network integration
Telergy application computers are installed on the facility‘s network or on their own
network, but never on a Telligence network. Telergy applications create small
packets and generate minimal traffic, and have minimal impact on the network. The
Telergy computers require a LAN with TCP/IP.
Keep the following items in mind when planning the Telergy network integration:
General network issues
•
The LAN must support Ethernet and TCP/IP protocol and Microsoft networking.
•
The LAN must be 10baseT, 100baseT, or 1000baseT.
•
Each computer requires one network drop.
•
All Ascom computers must have a fixed IP address (not DHCP). The installer
should use these IP addresses rather than the computer names, when prompted
to identify the computers during Telergy software installation.
•
Ascom does not recommend entering the Ascom computer names into the
facility‘s DNS server. This has been known to cause problems.
Computer-specific issues
•
Computers must be Ethernet compatible. (If you order the computers from
Ascom, they will include Ethernet capability.)
•
The IP addresses and computer machine names must be configured BEFORE you
install any Telergy software.
16
Telergy Planning Guide
Chapter 1: Planning the installation
•
Ascom strongly recommends that each computer be connected to a UPS, an
emergency power circuit, or both.
•
The Windows firewall must be disabled on each computer that is used to run
Telergy applications, including existing staff computers. This firewall has been
known to cause problems with Telergy communications.
Facility issues
You must determine whether the facility‘s IT group has specific standards for the
following items:
•
•
•
•
•
•
•
Machine vendors
Machine components
Drive partitioning
Machine naming conventions
IP addressing
User account naming conventions on machines
Computers with administrative rights
Using the configuration charts
When determining how to add Telergy applications to an existing ProCare 6000 or
Telligence nurse call system, keep a copy of the Telergy Configuration Charts in front
of you. These charts should be discussed and filled out in cooperation with the
facility while you plan the installation.
The charts indicate what information you will be prompted for when installing
Telergy applications, and provide a place to record this information. The charts can
be filled out electronically and printed. The installer will then have them available
for reference while installing the applications.
Configuration charts are included on the Telergy Documentation CD shipped with
every Telergy order.
Ordering Telergy applications
Telergy applications are ordered using the Telergy order forms. Your order will then
be assigned a 12SRxxxxx number that identifies your specific project. Submit your
order forms along with your purchase order to customer service.
Electronic copies of these forms are available on the Telligence Quote Tool. They can
be filled out electronically and then printed and submitted to Ascom.
Telergy Planning Guide
17
Chapter 1: Planning the installation
Adding to an existing Telergy installation
After Telergy has been installed at a facility, you can continue to add applications to
the site at any time. To add another computer, use the upgrade order form to order
a Model HC-TGY-UPGRADE-x.x Telergy Licensing Upgrade Kit. See "Ordering Telergy
applications" on page 17.
Note: The Telergy applications are grouped into packages. See "Selecting Telergy
applications" on page 5. The upgrade form allows you to order additional licenses
for the application packages, not for individual Telergy applications. If you want to
order additional licenses for individual applications, you must contact the Ascom
Applications Group for a factory quote.
When you submit the upgrade form, be sure to reference your initial 12SR order
number. The new licenses will be treated as an upgrade to the existing 12SR. You
will receive the following items:
•
A new Telergy Installation CD
•
A new Telergy Documentation CD
•
A license refresher for the HASP key
Upgrading existing platforms to Telergy
If your site is currently using an ESM or ESM II platform, upgrading to Telergy
involves replacing the majority of your hardware and software. Contact Ascom
Applications Group.
If your site is currently using ProCare Connect (version 5.X or later), you can
upgrade to Telergy:
1. Verify that your host and client computers meet the minimum requirements
listed in “Determining the types and quantities of computers needed” on page
13.
2. Refer to the chapter “Upgrading existing Telergy systems” in the Telergy
Installation Manual (P/N 3101126) for upgrade instructions.
18
Telergy Planning Guide
Chapter 2
Installation examples
Summary
The sample diagrams on the following pages provide various installation examples.
We recommend that you obtain a floor plan of the facility; As you read these pages,
mark where you might install each computer and which applications might go on
which computers. Detailed descriptions of the applications are included in Chapter 3.
Adding pagers
To add pagers to a Telligence and ProCare 6000 system, order the Mobility Suite
(HC-MOBILITY or HC-MOBILITY-LITE).
Applications to install
Install ESM Host along with the following applications:
•
Pocket Page Bridge
•
Assignments
•
ProCare 6000 Bridge (one for each ProCare 6000 file server)
Telergy Planning Guide
3101215 • Rev C • 03OCT2013
Chapter 2: Installation examples
Figure 3: Example setup — pocket paging
ProCare 6000
File Server
FS MIU
Uplink
Telligence LAN
Cat 5
Telligence Bridge
Pocket Page Bridge
Messaging
Video Display 7.xx
ProCare 6000 Bridge
Assignments
GE Application Player
RS-232
(required
only for
Video Display)
Third-party
equipment
Telligence PowerSwitch
Pocket page
system
NIC1
NIC2
ESM host computer
(dual NIC)
RS-232
RS-232
Hospital LAN
Figure notes
•
RS-232 connections longer than 50 feet require a short-haul modem. Ascom
recommends the ME800A-Plus short-haul modem from Black Box.
•
If the Video master computer is using the HC-LCD-TS-17 touch screen monitor,
the computer must have three serial ports: one for the base master, one for the
touch screen, and one for the File Server connection. Only two serial ports are
needed when the non-touch screen monitor (HC-LCD-17) is used.
Adding wireless phones
Note: SpectraLink is the same as Polycom.
There are a number of ways to incorporate wireless phones in your nurse call
system.
•
•
•
•
•
20
Using a SpectraLink wireless phone system
Using a Vocera wireless phone system
Using an Ascom wireless phone system
Using a Cisco wireless phone system
Using Emergin Integration Suite
Telergy Planning Guide
Chapter 2: Installation examples
Using a SpectraLink wireless phone system
Telligence
To add SpectraLink wireless phones to a Telligence system, order the Mobility Suite
(HC-MOBILITY or HC-MOBILITY-LITE) and SpectraLink Bridge (HC-POLY-BRIDGE).
Order Telephone Gateways (HC-PHONEGTWY4 or HC-DIGITAL-GTWY) as needed. The
Telligence Bridge is included on the Telligence installation CD.
Caution: If you are using a Link 150 phone system, there is no ability to
automatically call back into the room on a nurse call event. To call back into the
room, you must manually dial the room to connect.
ProCare 6000
To add SpectraLink wireless phones to a ProCare 6000 system, order the Mobility
Suite (HC-MOBILITY or HC-MOBILITY-LITE), one ProCare 6000 Bridge for each File
Server, and one Telco card (P/N 110-3628C) for each analog line from the facility
PBX.
Applications to install
Install ESM Host along with the following applications:
•
•
SpectraLink Bridge
Assignments
Telergy Planning Guide
21
Chapter 2: Installation examples
Figure 4: SpectraLink to Analog-only PBX using the HC-PHONEGTWY4 telephone gateway
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
Analog line:
(one per Telco PCB)
To center-layer PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
RS-232
HC-PHONEGTWY4
telephone
gateway
Uplink
Telligence LAN
RS-232
(required
only for
Video
Display)
ESM Host
Messaging
Telligence Bridge
SpectraLink Bridge
Video Display 7.xx
ProCare 6000 Bridge
Assignments
Cat 5
NIC2
NIC1
Analog line:
(four per HC-PHONEGTWY4)
SpectraLink
wireless
telephone
system
Analog
capable PBX
RS-232
ESM host computer
(dual NIC)
Hospital LAN
Figure 5: SpectraLink to Analog/T1-PRI PBX using the HC-DIGITAL-GTWY telephone gateway
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
Analog line:
(one per Telco PCB)
To center-layer PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
RS-232
HC-DIGITAL-GTWY
telephone
gateway
Uplink
Telligence LAN
RS-232
(required
only for
Video
Display)
Video Display 7.xx
ProCare 6000 Bridge
Assignments
ESM Host
Messaging
Telligence Bridge
SpectraLink Bridge
NIC1
T1/PRI line:
(one per HC-DIGITAL-GTWY)
NIC2
Cat 5
SpectraLink
wireless
telephone
system
Analog/
T1/PRI
capable
PBX
RS-232
ESM host computer
(dual NIC)
Hospital LAN
22
Telergy Planning Guide
Chapter 2: Installation examples
Figure 6: SpectraLink to Analog/IP PBX using the HC-DIGITAL-GTWY telephone gateway
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
Analog line:
(one per Telco PCB)
To center-layer PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
RS-232
HC-DIGITAL-GTWY
telephone
gateway
Uplink
Telligence LAN
RS-232
(required
only for
Video
Display)
Video Display 7.xx
ProCare 6000 Bridge
Assignments
ESM Host
Messaging
Telligence Bridge
SpectraLink Bridge
NIC1
Ethernet line:
(one per HC-DIGITAL-GTWY)
NIC2
Cat 5
SpectraLink
wireless
telephone
system
Analog/IP
capable
PBX
supporting
SIP trunking
RS-232
ESM host computer
(dual NIC)
Hospital LAN
Figure notes
•
RS-232 connections longer than 50 feet require a short-haul modem. Ascom
recommends the ME800A-Plus short-haul modem from Black Box.
•
If the Video master computer is using the HC-LCD-TS-17 touch screen monitor,
the computer must have three serial ports: one for the base master, one for the
touch screen, and one for the file server connection. Only two serial ports are
needed when the non-touch screen monitor (HC-LCD-17) is used.
Using a Vocera wireless phone system
Telligence
To add Vocera wireless phones to a Telligence system, order the Mobility Suite (HCMOBILITY or HC-MOBILITY-LITE) and Vocera Bridge (HC-VOCERA-BRIDGE). Order
Telephone Gateways (HC-PHONEGTWY4 or HC-DIGITAL-GTWY) as needed. The
Telligence Bridge is included on the Telligence installation CD.
Telergy Planning Guide
23
Chapter 2: Installation examples
ProCare 6000
To add Vocera wireless phones to a ProCare 6000 system, order the Mobility Suite
(HC-MOBILITY or HC-MOBILITY-LITE), one ProCare 6000 Bridge for each File Server,
and one Telco card (P/N 110-3628C) for each analog line from the facility PBX.
Applications to install
Install ESM Host along with the following applications:
•
•
Vocera Bridge
Assignments
Figure 7: Vocera to Analog-only PBX using the HC-PHONEGTWY4 telephone gateway
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
Analog line:
(one per Telco PCB)
To center-layer PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
HC-PHONEGTWY4
telephone
gateway
Uplink
RS-232
Telligence LAN
RS-232
(required
only for
Video
Display)
Video Display 7.xx
ProCare 6000 Bridge
Assignments
ESM Host
Messaging
Telligence Bridge
Vocera Bridge
NIC1
Analog line:
(four per HC-PHONEGTWY4)
Vocera
wireless
telephone
system
Cat 5
Analog
capable PBX
Cat 5
NIC2
ESM host computer
(dual NIC)
Hospital LAN
24
Telergy Planning Guide
Chapter 2: Installation examples
Figure 8: Vocera to Analog/T1-PRI PBX using the HC-DIGITAL-GTWY telephone gateway
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
Analog line:
(one per Telco PCB)
To center-layer PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
HC-DIGITAL-GTWY
telephone
gateway
Uplink
RS-232
Telligence LAN
RS-232
(required
only for
Video
Display)
Video Display 7.xx
ProCare 6000 Bridge
Assignments
T1/PRI line:
(one per HC-DIGITAL-GTWY)
ESM Host
Messaging
Telligence Bridge
Vocera Bridge
Vocera
wireless
telephone
system
Cat 5
Analog/
T1/PRI
capable
PBX
Cat 5
NIC2
NIC1
ESM host computer
(dual NIC)
Hospital LAN
Figure 9: Vocera to Analog/IP PBX using the HC-DIGITAL-GTWY telephone gateway
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
Analog line:
(one per Telco PCB)
To center-layer PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
HC-DIGITAL-GTWY
telephone
gateway
Uplink
RS-232
Telligence LAN
RS-232
(required
only for
Video
Display)
Video Display 7.xx
ProCare 6000 Bridge
Assignments
ESM Host
Messaging
Telligence Bridge
Vocera Bridge
NIC1
Ethernet line:
(one per HC-DIGITAL-GTWY)
Vocera
wireless
telephone
system
Cat 5
Analog/IP
capable
PBX
supporting
SIP trunking
Cat 5
NIC2
ESM host computer
(dual NIC)
Hospital LAN
Telergy Planning Guide
25
Chapter 2: Installation examples
Using an Ascom wireless phone system
Telligence
To add Ascom wireless phones to a Telligence system, order the Mobility Suite (HCMOBILITY or HC-MOBILITY-LITE). Order Telephone Gateways (HC-PHONEGTWY4 or
HC-DIGITAL-GTWY) as needed. The Telligence Bridge is included on the Telligence
installation CD. The Ascom Unite Integration Suite is also needed for configuring
Ascom phones to work with Telligence.
ProCare 6000
To add Ascom wireless phones to a ProCare 6000 system, order the Mobility Suite
(HC-MOBILITY or HC-MOBILITY-LITE), one ProCare 6000 Bridge for each File Server,
and one Telco card (P/N 110-3628C) for each analog line from the facility PBX. The
Ascom Unite Integration Suite is also needed for configuring Ascom phones to work
with ProCare 6000.
Applications to install
Install ESM Host along with the following applications:
•
•
Pocket Page Bridge
Assignments
Figure 10: Ascom to Analog-only PBX using the HC-PHONEGTWY4 telephone gateway
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
Analog line:
(one per Telco PCB)
To center-layer PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
HC-PHONEGTWY4
telephone
gateway
Uplink
RS-232
Telligence LAN
RS-232
(required
only for
Video
Display)
Video Display 7.xx
ProCare 6000 Bridge
Assignments
ESM Host
Messaging
Telligence Bridge
Pocket Page Bridge
NIC1
Analog line:
(four per HC-PHONEGTWY4)
NIC2
Ascom
wireless
telephone
system
Analog
capable PBX
Cat 5
RS-232
ESM host computer
(dual NIC)
Hospital LAN
26
Telergy Planning Guide
Chapter 2: Installation examples
Note: RS-232 connections longer than 50 feet require a short-haul modem. Ascom
recommends the ME800A-Plus short-haul modem from Black Box.
Figure 11: Ascom to Analog/T1-PRI PBX using the HC-DIGITAL-GTWY telephone gateway
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
Analog line:
(one per Telco PCB)
To center-layer PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
HC-DIGITAL-GTWY
telephone
gateway
Uplink
RS-232
Telligence LAN
RS-232
(required
only for
Video
Display)
Video Display 7.xx
ProCare 6000 Bridge
Assignments
ESM Host
Messaging
Telligence Bridge
Pocket Page Bridge
NIC1
T1/PRI line:
(one per HC-DIGITAL-GTWY)
NIC2
Ascom
wireless
telephone
system
Analog/
T1/PRI
capable PBX
Cat 5
RS-232
ESM host computer
(dual NIC)
Hospital LAN
Telergy Planning Guide
27
Chapter 2: Installation examples
Figure 12: Ascom to Analog/IP PBX using the HC-DIGITAL-GTWY telephone gateway
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
Analog line:
(one per Telco PCB)
To center-layer PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
HC-DIGITAL-GTWY
telephone
gateway
Uplink
RS-232
Telligence LAN
RS-232
(required
only for
Video
Display)
Video Display 7.xx
ProCare 6000 Bridge
Assignments
ESM Host
Messaging
Telligence Bridge
Pocket Page Bridge
NIC1
Ethernet line:
(one per HC-DIGITAL-GTWY)
NIC2
Ascom
wireless
telephone
system
Analog/IP
capable
PBX
supporting
SIP trunking
Cat 5
RS-232
ESM host computer
(dual NIC)
Hospital LAN
Using a Cisco wireless phone system
Telligence
For installations where Cisco integrations are desired, user’s should utilize the
Pocket Page Bridge from Telergy to send events to Ascom Unite, which can provide
a Cisco phone integration.
ProCare 6000
For installations where Cisco integrations are desired, user’s should utilize the Pocket Page Bridge
from Telergy to send events to Ascom Unite, which can provide a Cisco phone integration.
Using Emergin Integration Suite
Emergin Integration Suite integrates wireless phone systems such as Vocera,
SpectraLink, and Ascom to Telligence and ProCare 6000 systems. The suite runs on a
separate computer supplied by Emergin.
Contact an Emergin representative at (866) 363-7446 for details.
28
Telergy Planning Guide
Chapter 2: Installation examples
Telligence
To add wireless phones to a Telligence system, order the Mobility Suite (HCMOBILITY or HC-MOBILITY-LITE). Order Telephone Gateways (HC-PHONEGTWY4 or
HC-DIGITAL-GTWY) as needed. Up to four telephone lines can be installed on each
gateway. The Telligence Bridge is included on the Telligence installation CD.
ProCare 6000
To add wireless phones to a ProCare 6000 system, order the Mobility Suite (HCMOBILITY or HC-MOBILITY-LITE), one ProCare 6000 Bridge for each File Server, and
one Telco card (P/N 110-3628C) for each analog line from the facility PBX.
Applications to install
Install ESM Host along with the following applications:
•
•
•
•
Pocket Page Bridge
Assignments
Telligence Bridge (for Telligence systems)
ProCare 6000 Bridge (for ProCare 6000 systems)
Telergy Planning Guide
29
Chapter 2: Installation examples
Figure 13: Wireless phones using Emergin Integration Suite
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
Analog line:
(one per Telco PCB)
To PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
RS-232
Analog line:
(four per HC-PHONEGTWY4)
HC-PHONEGTWY4
Telligence
Telephone
Gateway
Uplink
Telligence LAN
RS-232
(required
only for
Video
Display)
Video Display 7.xx
ProCare 6000 Bridge
Assignments
ESM Host
Messaging
Telligence Bridge
Pocket Page Bridge
NIC1
NIC2
ESM host computer
(dual NIC)
Cat 5
RS-232
Emergin
Integration Suite
RS-232
for setup
Cat 5 for Ops
(if available)
Wireless
telephone
system
PBX
Telephone
Switchboard
Hospital LAN
Figure notes
•
RS-232 connections longer than 50 feet require a short-haul modem. Ascom
recommends the ME800A-Plus short-haul modem from Black Box.
•
If the Video master computer is using the HC-LCD-TS-17 touch screen monitor,
the computer must have three serial ports: one for the base master, one for the
touch screen, and one for the file server connection.
Adding both pagers and wireless phones
For information about adding pagers, see "Adding pagers" on page 19. For
information about adding wireless phones, see "Adding wireless phones" on page
20.
30
Telergy Planning Guide
Chapter 2: Installation examples
Figure 14: Example setup — pocket paging and SpectraLink wireless phones
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
To PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
HC-PHONEGTWY4
Telligence
Telephone
Gateway
Uplink
RS-232
Analog line:
(four per HC-PHONEGTWY4)
Pocket page
system
Telligence LAN
RS-232
(required
only for
Video
Display)
Video Display 7.xx
ProCare 6000 Bridge
Assignments
ESM Host
Messaging
Telligence Bridge
Pocket Page Bridge
SpectraLink Bridge
NIC1
NIC2
PBX
Telephone
Switchboard
Cat 5
RS-232
ESM host computer
(dual NIC)
Hospital LAN
Figure notes
•
RS-232 connections longer than 50 feet require a short-haul modem. Ascom
recommends the ME800A-Plus short-haul modem from Black Box.
•
If the Video master computer is using the HC-LCD-TS-17 touch screen monitor,
the computer must have three ports: one for the base master, one for the touch
screen, and one for the File Server connection.
Adding NetBoard
NetBoard is an add-on to the Mobility Suite. The following licensing packages are
available:
•
•
•
•
Model HC-NetBoard-1 (1 seat)
Model HC-NetBoard-5 (5 seats)
Model HC-NetBoard-25 (25 seats)
Model HC-NetBoard-125 (125 seats)
Telergy Planning Guide
31
Chapter 2: Installation examples
Adding pagers, wireless phones, and NetBoard
For information about adding pagers, see "Adding pagers" on page 19. For
information about adding wireless phones, see "Adding wireless phones" on page
20.
Install NetBoard on client computers as shown in Figure 19.
Figure 15: Example setup — pocket paging, SpectraLink wireless phones, and NetBoard
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
To PowerSwitch
(special Cat 5 cable required)
Telligence
PowerSwitch
RS-232
Analog line:
(four per HC-PHONEGTWY4)
HC-PHONEGTWY4
Telligence
Telephone
Gateway
Uplink
Pocket page
system
Telligence LAN
RS-232
(required
only for
Video
Display)
Video Display 7.xx
ProCare 6000 Bridge
Assignments
ESM Host
Messaging
Telligence Bridge
Pocket Page Bridge
SpectraLink Bridge
NIC1
PBX
Telephone
Switchboard
Cat 5
NIC2
RS-232
ESM host computer
(dual NIC)
Hospital LAN
NetBoard
NetBoard
NetBoard
Figure notes
•
RS-232 connections longer than 50 feet require a short-haul modem. Ascom
recommends the ME800A-Plus short-haul modem from Black Box.
•
If the Video master computer is using the HC-LCD-TS-17 touch screen monitor,
the computer must have three ports: one for the base master, one for the touch
screen, and one for the File Server connection.
32
Telergy Planning Guide
Chapter 2: Installation examples
Adding Reporting (ARMS ip)
Reporting (ARMS ip), an add-on to the Mobility Suite, must be installed on its own
computer. Figure 20 shows Reporting (ARMS ip) installed with a RTLS Information
System.
To add Reporting (ARMS ip) to a Telligence or ProCare 6000 system, Order the
Mobility Suite (model HC-MOBILITY or HC-MOBILITY-LITE) and Reporting (ARMS ip).
•
Model HC-ARMSip-25 (25 seats)
•
Model HC-ARMSip-125 (125 seats)
Figure 16: Example setup — Reporting (ARMS ip) with RTLS Information System
ProCare 6000
File Server
Third-party
equipment
Telligence PowerSwitch
Uplink
Telligence LAN
Printer
Cat 5
ESM Host
ProCare 6000 Bridge
Versus Bridge
Telligence Bridge
Reporting
(ARMS ip)
Versus Information System
RS-232
NIC2
NIC1
ESM host computer
(dual NIC)
Hospital LAN
IR Concentrator
IR Collector
Room
Location
Tracking
Sensors
Note: RS-232 connections longer than 50 feet require a short-haul modem. Ascom
recommends the ME800A-Plus short-haul modem from Black Box.
Telergy Planning Guide
33
Chapter 2: Installation examples
Adding the ADT Interface
The ADT (Admit/Discharge/Transfer) Interface is an add-on to the Mobility Suite. It
is required in order to obtain patient information from the facility ADT system and
display that information in Telergy applications such as Reporting (ARMS ip),
NetBoard, Assignments, and Messaging. See Figure 21 for an example.
The ADT Interface is typically installed on the ESM Host computer, but it can also be
installed on its own computer. This may be useful in large facilities in order to install
and test the ADT Interface without affecting other nurse call functions.
Note: For complete details on adding ADT integration, see the ADT Interface
Requirements Guide (P/N 3101247).
Adding the ADT Interface to Telligence and ProCare 6000
To add the ADT Interface to a Telligence or ProCare 6000 system, Order the Mobility
Suite (model HC-MOBILITY or HC-MOBILITY-LITE) and ADT Interface (model HC-ADT).
You will need one ProCare 6000 Bridge for each File Server.
Figure 17: Example setup—ADT integration with Mobility Suite and Reporting Suite
ProCare 6000
File Server
Telco
FS MIU
Third-party
equipment
Telligence PowerSwitch
Uplink
Telligence LAN
RS-232
Facility
ADT system
Cat 5
Reporting
(ARMS ip)
ESM Host
ADT Interface
Messaging
Telligence Bridge
Video Display 7.xx
ProCare 6000 Bridge
Assignments
RS-232
(required
only for
Video
Display)
NIC1
Printer
NIC2
ESM host computer
(dual NIC)
Hospital LAN
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Chapter 2: Installation examples
Figure notes
•
RS-232 connections longer than 50 feet require a short-haul modem. Ascom
recommends the ME800A-Plus short-haul modem from Black Box.
•
If the Video master computer is using the HC-LCD-TS-17 touch screen monitor,
the computer must have three ports: one for the base master, one for the touch
screen, and one for the File Server connection.
Telergy Planning Guide
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Chapter 3
Application descriptions
Summary
This chapter provides a summary of the various applications that can be included in
your Telergy system.
ProCare 6000 Bridge
When it’s needed
One ProCare 6000 Bridge (model 439-0002-001) is required for each ProCare 6000
File Server that will send nurse call data to ESM Host.
What it does
The ProCare 6000 Bridge receives nurse call events from its ProCare 6000 system
and sends the data to the ESM Host for distribution to the appropriate applications,
as shown in Figure 1 on page 2.
Each ProCare 6000 Bridge can be connected to a single Model 110-3613D File
Server. Earlier File Server versions are not compatible.
Where it goes
The ProCare 6000 Bridge is typically installed on a ProCare 6000 Video Master. If
not, it should be installed on a computer in a secure location, such as the facility‘s
server room or the area containing the ProCare 6000 central equipment cabinet.
Because the ProCare 6000 Bridge computer connects to the File Server through an
RS-232 connection, the computer must be within 50 feet (15 m) of the File Server
unless short-haul modems are used (Black Box ME800A-Plus recommended).
Each ProCare 6000 Bridge requires a separate computer. You cannot install multiple
(same type) bridges onto the same computer.
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Chapter 3: Application descriptions
The ProCare 6000 Bridge can be installed on:
•
A Video Master computer, if the following requirements are met:
•
The computer must have one serial port for its associated base master,
one for using the HC-LCD-TS-17 touchscreen monitor (if present), and
one for the File Server.
•
The computer must be running Windows XP Professional and Video
Master software version 7.xx.
•
The ESM Host computer
•
A separate computer
See “Determining the types and quantities of computers needed” on page 13.
ESM Host
When it’s needed
ESM Host, which is included in the Mobility Suite (model HC-MOBILITY or HCMOBILITY-LITE) is required in every Telergy installation.
What it does
ESM Host receives event data from various sources and routes that data to the
appropriate Telergy applications. ESM Host can receive data from one or more
Ascom nurse call systems, from one or more RTLS Information Systems, from the
facility‘s Admit/Discharge/Transfer (ADT) system, and from Assignments and
Messaging. See Figure 2 on page 2.
Specifically, ESM Host provides these services:
•
As the applications (bridges) are installed, ESM Host registers them so that it
knows which applications should receive what types of data.
•
It detects the required HASP key to determine which applications are licensed to
run.
•
It routes data between applications.
•
It supervises the applications.
•
It stores all application configuration, excluding certain database tables. (This is
explained more fully in the Telergy Installation Manual (P/N 3101126) in the
section “Backing Up ESM and Application Data.”)
ESM Host moves a high volume of data between applications. This is accomplished
by two means: application managers and the ESM Database. The Telergy installation
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sequence automatically installs ESM Host, Mobility Suite, ESM Database, and
application managers, which are also called licensors or services. Some of these
managers collect the data from their respective sources and forward this data to
ESM Host. Others, for multi-seat applications such as Assignments, monitor user
login requests in to verify that a login is available for that user.
At the ESM Host computer, ESM Host forwards all time-critical data events, such as
calls placed, reminders set, or page requests to the appropriate applications
immediately. Non-critical event data, such as staff assignments and IR location
information, are stored in the ESM Database until the applications retrieve this data.
Note: Each instance of ESM Host supports a maximum of 25 applications. See
“Determining the types and quantities of computers needed” on page 13.
Figure 18: How the ESM Host computer routes data
Page requests
Time critical
Messaging
ESM Host Computer
Nurse call data
ProCare 6000
ProCare
Bridge
Time critical
Messaging
Service
Nurse call data
Telligence
ProCare
6000 Bridge
Manager
Telligence
Bridge
ESM Host
Software
Time critical
Data out
to clients
Location data
Versus IR staff
location system
Call
Escalation
Manager
Less critical
Less critical
Versus Bridge
ESM
Database
Versus IR staff
location system
Location data
Less critical
Assignments
Licensor
Assignments
Staff assignment data
Less critical
ADT Interface
Patient Data
Where it goes
ESM Host should be installed on a server computer in a secure location, such as the
facility‘s server room or the area containing the ProCare 6000 or Telligence central
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Chapter 3: Application descriptions
equipment. This computer must always be dedicated to Ascom. It cannot be used by
the facility for anything else.
ESM Host can share a computer with the following Telergy applications:
•
Telligence Bridge
•
ProCare 6000 Bridge (This is typically installed on a Video Master. See page 37.)
•
Pocket Page Bridge
•
Versus Bridge
•
Assignments
•
Messaging
•
ADT Interface
ESM Host cannot share a computer with the following applications:
•
Reporting (ARMS ip)
•
ProCare 6000 Video master software (version 7.xx)
Only a single licensed copy of a Telergy application can be installed on the ESM Host
computer (e.g., only one ProCare 6000 Bridge). If more than one copy of an
application is needed, each copy requires a separate computer and license.
See “Determining the types and quantities of computers needed” on page 13.
ProCare 6000 Manager
When it’s needed
The ProCare 6000 Manager, which is included in the Mobility Suite (model HCMOBILITY or HC-MOBILITY-LITE), is required in every Telergy installation that
includes ProCare 6000 Systems.
What it does
The ProCare 6000 Manager receives nurse call data from all ProCare 6000 Bridges
on the network. It then passes the time-critical data to ESM Host for immediate
distribution to the appropriate applications, and it passes the less critical data to
the ESM Database, which briefly stores the data until it can be sent to the
applications.
Where it goes
The ProCare 6000 Manager is always installed on the ESM Host computer. It is
included in HC-MOBILITY and HC-MOBILITY-LITE, and is automatically installed with
ESM Host.
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Application Suite Configuration
When it’s needed
The Application Suite Configuration tool, which is included in the Mobility Suite
(model HC-MOBILITY or HC-MOBILITY-LITE) is used to configure the settings of
various Telergy applications, including Assignments, Messaging, the Call Escalation
Manager, and the Versus Bridge.
What it does
The Application Suite Configuration tool is a Web-based configuration utility that
can be accessed from any networked computer via Internet Explorer. It allows the
installer to:
•
Set up nursing units for use in Assignments
•
Configure the Call Escalation Manager settings
•
Configure the Versus Bridge settings
•
Assign logins to users of multi-seat applications such as Assignments and
Messaging
•
Configure data columns in Assignments, Messaging, and NetBoard
Where it goes
The Application Suite Configuration tool is always installed on the ESM Host
computer. It is included in HC-MOBILITY and HC-MOBILITY-LITE, and is automatically
installed with ESM Host.
Call Escalation Manager
When it’s needed
Call Escalation Manager, which is included in the Mobility Suite (model HC-MOBILITY
or HC-MOBILITY-LITE) is required when Messaging is installed.
What it does
Call Escalation Manager replaces the auto paging function in the ProCare 6000 File
Server.
As a user interface, it provides a set of simulation tools to test call escalations and
Telergy device failures. In the background, it works to monitor the length of time
that nurse calls stay active. When the call length exceeds a specified duration, it
uses the device assignments set up in Assignments to send page requests to the
Pocket Page system. For Telligence, call escalation settings of specific call priorities
are done in the Telligence Config Tool. For ProCare 6000, Call Escalation Manager is
Telergy Planning Guide
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Chapter 3: Application descriptions
not used to configure the call escalation settings of specific call priorities. This is
done in Application Suite Configuration.
The Call Escalation Manager supports five levels of paging: primary staff, secondary
staff, tertiary staff, charge nurse, and team. The timing for each level can be
independently configured from 0 seconds (immediate paging) to 9 minutes and 59
seconds (no paging). It is possible to have the levels paged in any order (or not at
all). For example, secondary staff could be paged before primary staff, when Patient
Priority calls are placed.
The Call Escalation Manager also recognizes any priority aliases that have been
configured (e.g., Code Blue, Code Pink, Code Red) and allows different timing
settings for each priority alias.
Where it goes
The Call Escalation Manager is always installed on the ESM Host computer. It is
included in HC-MOBILITY and HC-MOBILITY-LITE, and is automatically installed with
ESM Host.
Even though the Call Escalation Manager is automatically installed with ESM Host, it
will not function unless it is configured with paging settings, and can retrieve
Assignment data from the ESM Database.
Assignments Licensor
When it’s needed
The Assignments Licensor, which is included in the Mobility Suite (model HCMOBILITY or HC-MOBILITY-LITE), is required when Assignments is installed.
What it does
The Assignments Licensor acts as an interface between all installed copies of
Assignments and ESM Host. It coordinates the Assignments licenses with the host,
so that the number of users logged into Assignments at any given time does not
exceed the number of user seats purchased. If the Assignments Licensor is not
running, no one will be able to log into Assignments.
Where it goes
The Assignments Licensor is always installed on the ESM Host computer. It is
included in HC-MOBILITY and HC-MOBILITY-LITE, and is automatically installed with
ESM Host.
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Messaging Service
When it’s needed
The Messaging Service, which is included in the Mobility Suite (model HC-MOBILITY
or HC-MOBILITY-LITE), is required when Messaging is installed.
What it does
The Messaging Service acts as an interface between Messaging and ESM Host. It
coordinates the Messaging licenses with the host, so that the number of users
logged into Messaging at any given time does not exceed the number of seats
purchased. When users log into Messaging, the service creates the Messaging web
pages that appear on the users‘ computers, pulls the relevant staff assignment data
from the ESM Database, and sends the users‘ page requests to ESM Host for
processing. If the Messaging Service is not running, no one will be able to log into or
use Messaging.
Where it goes
The Messaging Service is always installed on the ESM Host computer. It is included
in HC-MOBILITY and HC-MOBILITY-LITE, and is automatically installed with ESM Host.
NetBoard Licensor
When it’s needed
The NetBoard Licensor, which is included in the Mobility Suite (model HC-MOBILITY
or HC-MOBILITY-LITE), is required when NetBoard is installed.
What it does
The NetBoard Licensor acts as an interface between NetBoard and ESM Host. It
coordinates the NetBoard licenses with the host, so that the number of users logged
into NetBoard at any given time does not exceed the number of seats purchased. If
the NetBoard Licensor is not running, no one will be able to log into or use NetBoard.
Where it goes
The NetBoard Licensor is always installed on the ESM Host computer. It is included in
HC-MOBILITY and HC-MOBILITY-LITE, and is automatically installed with ESM Host.
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Chapter 3: Application descriptions
SpectraLink Bridge
When it’s needed
The SpectraLink Bridge is required when a SpectraLink wireless phone system is
interfaced with a Telligence or ProCare 6000 system. Direct Connect Phone Agent is
included with the SpectraLink Bridge. The SpectraLink Bridge is a standalone
application that must be ordered separately (HC-POLY-BRIDGE).
What it does
The SpectraLink Bridge logs on and sends alerts to SpectraLink handsets when it
receives call requests from the Direct Connect Phone Agent. It will also refuse to
send alerts to invalid or unavailable handsets, and will keep the Direct Connect
Phone Agent and the SpectraLink system in sync with respect to active handset
sessions.
Where it goes
The SpectraLink Bridge should be installed onto a computer in a secure location,
such as the facility’s server room or the area housing the Telligence or ProCare 6000
central equipment.
The SpectraLink Bridge is installed along with the Direct Connect Phone Agent. They
can be installed on:
•
The ESM host computer
•
Their own computer
Because the SpectraLink Bridge computer connects to the SpectraLink system
through an RS-232 connection, the computer must be within 50 feet (15 m) of the
SpectraLink OAI box unless short haul modems are used. Ascom recommends the
ME800A-Plus short-haul modem from Black Box. The computer must also have a
COM port available to connect to the SpectraLink box.
Direct Connect Phone Agent
When it’s needed
The Direct Connect Phone Agent is required when a Telligence or ProCare 6000
system is interfaced with SpectraLink wireless phones. If more than one SpectraLink
wireless phone system will be installed, each one requires a separate Direct Connect
Phone Agent, and each Direct Connect Phone Agent requires a separate computer.
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What it does
When the Direct Connect Phone Agent receives a page request from the ESM host, it
converts the pager number to a phone ID, determines which Telco extension is
assigned to the patient room included in the request, and establishes a call session
with the wireless phone bridge. The wireless phone bridge then handles any
system-specific functions for that call session.
Where it goes
The Direct Connect Phone Agent is installed when the SpectraLink Bridge is installed
(see SpectraLink Bridge above).
Vocera Bridge
When it’s needed
The Vocera Bridge is required when a Vocera wireless phone system is interfaced
with a Telligence or ProCare 6000 system. The Vocera Bridge is a standalone
application that must be ordered separately (HC-VOCERA-BRIDGE).
The Vocera Bridge submits the request to the wireless phone system, which
generates the call.
Where it goes
The Vocera Bridge should be installed onto a computer in a secure location, such as
the facility’s server room or the area housing the Telligence central equipment.
The Vocera Bridge can be installed on:
•
The ESM host computer
•
Its own computer
The Vocera Bridge computer typically connects to the Vocera phone system over the
hospital LAN.
Pocket Page Bridge
When it’s needed
The Pocket Page Bridge, which is included in the Mobility Suite (model HC-MOBILITY
or HC-MOBILITY-LITE), is required when a Telligence or ProCare 6000 System will be
interfaced to a pocket paging (radio paging) system or Ascom wireless phones.
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Chapter 3: Application descriptions
If more than one pocket page system will be installed, each one requires a separate
Pocket Page Bridge, and each Pocket Page Bridge requires a separate computer. The
Mobility Suite provides one license for the Pocket Page Bridge. If additional licenses
are required, contact the Ascom Applications Engineering Group for a factory quote.
What it does
When the ESM Host receives a page request from a Telligence or ProCare 6000
system, from Messaging, or from the Call Escalation Manager (part of ESM Host), it
forwards the request to the Pocket Page Bridge. The Pocket Page Bridge submits
the request to the paging system, which generates the pages. See Figure 23 below.
The Pocket Page Bridge is compatible with paging systems that use the TAP
protocol and the Ascom wireless phone system, which also uses the TAP 1.8
protocol. The bridge requires a permanent link to the paging system; it will generate
errors if the paging system logs off.
Pager numbers are assigned in the Assignments application, and are saved in the
ESM Database. This database allows you to enter up to 2,000 numbers, and also
allows you to distinguish between pager numbers and phone numbers.
Figure 19: Pocket Page Bridge diagram
ProCare 6000
File Server
Telco
FS MIU
Telligence PowerSwitch
Uplink
Third-party
equipment
Telligence LAN
Pocket Page Request
(via RS-232)
Pocket Page Request
(via Cat 5)
Pocket
Page Request
(via Hospital LAN)
Pocket
Page Request
(via RS-232)
Pocket Page
System
RS-232
Page is Sent
to Pager(s)
ProCare 6000 Bridge
Video Display (ProCare 6000 only)
Messaging
Assignments
GE Application Player
46
ESM host
Pocket Page Bridge
Telligence Bridge
Telergy Planning Guide
Chapter 3: Application descriptions
Note: RS-232 connections longer than 50 feet require a short-haul modem. Ascom
recommends the ME800A-Plus short-haul modem from Black Box.
Where it goes
The Pocket Page Bridge should be installed on a computer in a secure location, such
as the facility‘s server room or the area containing the ProCare 6000 central
equipment.
Because the Pocket Page Bridge computer connects to the paging system through
an RS-232 connection, the computer must be within 50 feet (15 m) of the paging
system equipment unless short-haul modems are used. Ascom recommends the
ME800A-Plus short-haul modem from Black Box. The computer must also have a
COM port available to connect to the paging system.
The Pocket Page Bridge can be installed on:
•
The ESM Host computer
•
A separate computer
Do not install the Pocket Page Bridge on any computer other than those listed
above.
See “Determining the types and quantities of computers needed” on page 13.
Agility RTLS Bridge
Caution: The Agility RTLS server (also known as RTLS Bridge) cannot be used with
ProCare 6000 when using a location system other than Versus.
When it’s needed
The RTLS Bridge is required when a real time location system (RTLS), is being
connected to Telergy. The RLTS Bridge is a standalone application that must be
ordered separately (HC-RTLS-BRIDGE).
Note: For a list of location systems compatible with Agility, contact Agility at 800394-8543 for information on configuring Agility to work with Telergy. Also refer to
the Telergy Installation Manual (P/N 3101126) for a description on configuring the
RTLS Bridge to send location events into Telergy.
What it does
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Chapter 3: Application descriptions
The RTLS Bridge allows Telergy to receive location information from RF Code and
Centrak RTLS type location tracking systems. This location information data is
forwarded to the ESM Database, where Reporting (ARMS ip), NetBoard, Map View,
or List View can retrieve it. Reporting (ARMS ip) stores this data in its database and
accesses it as needed to generate reports requested by authorized staff members.
NetBoard accesses this information as needed to display which rooms have staff
members present.
Where it goes
Contact Agility at 800-394-8543 for information on the minimum recommendation
specification to host the RTLS Server.
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Versus Bridge
Note: The Versus Bridge by default is installed on the ESM Host computer when
Telergy software is installed, but is enabled only when the HC-RTLS-Bridge is
licensed.
When it’s needed
The Versus Bridge is utilized when a Versus Information System (VIS) is being
connected to Telergy. VIS provides staff location data to the ESM Host for use by
other Telergy applications such as Reporting (ARMS ip), NetBoard, Map View, or List
View.
What it does
The Versus Bridge receives IR location information from up to five Versus servers. It
then forwards this data to the ESM Database, where Reporting (ARMS ip), NetBoard,
Map View, or List View can retrieve it.
Where it goes
The Versus Bridge is always installed on the ESM Host computer.
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Chapter 3: Application descriptions
Figure 20: Versus Bridge diagram
ProCare 6000
File Server
Telco
FS MIU
Telligence
PowerSwitch
Third-party
equipment
Uplink
Telligence LAN
ProCare 6000 Bridge
Video Display
Telligence event data
ESM Host
Telligence Bridge
Versus Bridge
RS-232
NIC1
ProCare 6000 event data
NIC2
Telligence event data
ESM host computer
IR location data
(dual NIC)
ProCare 6000 event data
via RS-232
ProCare 6000
event data
User PC
with IE 6
Report request
Hospital LAN
Finished Report
Reporting
(ARMS ip)
IR location data
Versus Information
System
IR location data
IR Concentrator
IR Collector
IR location
tracking sensors
Note: RS-232 connections longer than 50 feet require a short-haul modem. Ascom
recommends the ME800A-Plus short-haul modem from Black Box.
Cisco Bridge
Telergy does not provide a direct bridge for integration to Cisco phones. For
installations where Cisco integrations are desired, user’s should utilize the Pocket
Page Bridge from Telergy to send events to Ascom Unite, which can provide a Cisco
phone integration.
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Assignments
When it’s needed
It is included in the HC-MOBILITY or HC-MOBILITY-LITE, and is required when:
•
Associate a caregiver with a wireless device/patient.
•
Messaging will be used to send text messages to staff members. (Messaging is
accessible from any networked computer.)
•
Three staff levels — such as RN, LPN, and Tech — will be used for bed
assignments.
•
The Call Escalation Manager will handle automatic paging instead of the ProCare
6000 File Server’s auto-page function.
What it does
It is used to assign staff members to nursing units, to work shifts, to pagers or
wireless phones, and to beds. Staff members can also be assigned to float pools,
which allows them to be moved between nursing units as needed. Staff
assignments are stored in the ESM Database for use by Messaging and the Call
Escalation Manager when sending page requests to ESM Host. These assignments
can also be displayed in NetBoard and in Reporting (ARMS ip) reports.
Notes
•
If Assignments is installed, Messaging and Call Escalation Manager are required
as well. The Assignments pager assignments are stored in an external database
that the ProCare 6000 File Server cannot access, therefore the File Server’s
paging function will no longer be operational. Paging must be carried out using
Messaging and the Call Escalation Manager.
•
If Assignments is installed, all Video Masters in the system must be version 7.xx.
Table 26 shows how many of each item can be configured in Assignments. Please
note that these capacities indicate the total number that can be configured and
saved by all copies of Assignments in the system (not by each copy).
Table 25: Assignments Capacities
Item
Capacity
Nursing Units
25
Duty Areas
250 total, 10 per nursing unit
Staff
5,000 total, 1,250 active, 50 per shift
Devices
2,000
Beds
1,000 total, 100 per nursing unit
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Shifts
250 total, 25 per nursing unit
A copy of Assignments is installed on each computer that will be used to perform
staff assignments. A staff member must have a login (i.e., a user name and
password) to use Assignments. Each login is assigned specific viewing and access
privileges. Staff members can share a login if they will have the same assigned
privileges (e.g., members of the same department).
Assignments is offered in a single licensing package, which provides 25 seats with
HC-MOBILITY and a single seat is available with HC-MOBILITY-LITE. Additional singleseats can be added as needed.
Where it goes
Assignments can also be installed on any existing facility computer meeting the
specifications listed on the General Purpose PC catalog data sheet.
Typically, Assignments will be installed on a computer that is located in the nurses‘
station, in a staff member‘s office, or in a centralized location.
Messaging
When it’s needed
Messaging (HC-Message1) is required to perform text messaging in facilities that
use Assignments to perform staff assignments. When staff assignments are moved
from the ProCare 6000 System to Assignments, Video Masters and base masters
can no longer be used to send pocket pages because they cannot access the staff
and pager data in the ESM Database. Messaging enables staff members to use any
networked computer to send text messages to staff members. The Pocket Page
Bridge and Assignments must also be installed for Messaging to function.
What it does
Staff members log on to Messaging from their desktop computers and send text
messages or pages to other staff members. They can choose to page by bed
number, by staff name, by staff level (i.e., primary, secondary, tertiary, or charge),
or by device number (i.e., phone or pager number). Messaging then retrieves the
necessary information from the ESM Database and forwards the page request to
ESM Host, which forwards it to the Pocket Page Bridge.
Messaging requires Internet Explorer 6 or greater, and must have security settings
that allow controls to be loaded across the LAN.
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Note: Messaging can also be launched from a Video Master (version 7.xx) or from
NetBoard, but it still requires that Internet Explorer be installed.
A staff member must have a login (i.e., user name and password) to use Messaging.
Each login is assigned specific viewing and access privileges. Staff members can
share a login if they will have the same assigned privileges (e.g., members of the
same department)
When Messaging will be accessed from a Video Master computer, the Video Master
must be configured with a dedicated user-level login (not administrator level) to
allow Messaging to launch automatically.
Where it goes
Messaging is always installed on the ESM Host computer. It is included in HCMOBILITY (50 seat license) and HC-MOBILITY-LITE (one seat license), and is
automatically installed with ESM Host. However, it will not function unless
Messaging licenses have been programmed into the HASP key connected to the ESM
Host computer. Additional licenses can be added in single seat increments as
needed.
Although Messaging can be accessed from any networked computer with Internet
Explorer 6, it is frequently accessed from ProCare 6000 Video Masters. The Video
Masters must be running version 7.xx of the Video Master software. Each Video
Master must have a dedicated Messaging login that is not shared with any other
users. This should be a user-level login (not an administrator-level login), since the
Video Master will automatically log into Messaging when the Pocket Page button is
selected.
NetBoard
When it’s needed
NetBoard is recommended when networked computers will be used to display which
staff members are assigned to which beds. Assignments must also be installed for
NetBoard to function.
What it does
NetBoard is an electronic white board that allows nursing staff to view patient
information over network computers. Information is displayed in a flexible
arrangement of rows and columns. Each column tracks specific information such as:
•
Room/bed numbers
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Chapter 3: Application descriptions
•
Patient names (if the facility‘s ADT system has been integrated with Telergy via
the ADT Interface)
•
Names of assigned caregivers, along with their pagers or wireless phone
numbers
•
Staff locations (if a RTLS Information System has been integrated with Telergy
via Versus Bridge)
•
Manually added notes on patient medications, dietary restrictions, etc.
If Messaging is installed, staff members can also use NetBoard to launch Messaging
and send text messages to other staff members.
NetBoard cannot be accessed without a valid login (i.e., user name and password).
Each login is assigned specific viewing and access privileges. Staff members can
share a login if they will have the same assigned privileges (e.g., members of the
same department).
Where it goes
NetBoard can also be installed on any existing facility computer meeting the
specifications listed on the General Purpose PC catalog data sheet.
Typically, NetBoard is installed on a computer that is located in the nurses‘ station,
in a staff member‘s office, or in a centralized location. It can run continuously, or it
can be launched by staff members when needed.
Assigning user logins
NetBoard is available in four different licensing packages:
Table 26: NetBoard Licensing Packages
Model
Total Logins
HC-NetBoard-1
1
HC-NetBoard-5
5
HC-NetBoard-25
25
HC-NetBoard-125
125
When determining the number of logins required, count one login for each
computer that will run NetBoard continuously, and one login for each additional
user (or for each group that will share a login).
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Chapter 3: Application descriptions
List View
When it’s needed
List View is recommended for applications where displaying information about
nurse call activity and the patients in the nursing unit is desired.
What it does
List View displays a list of patient calls, staff calls, rooms, reminders, and (if location
tracking is installed) the status of linked equipment and the locations of badged
staff members for all nursing units that you have permission to view. It also
displays detailed information about the patient's care, such as:
•
Call level
•
Attending physician
•
The names and pager numbers of assigned caregivers
•
Elapsed time since the call was placed
•
Medications and any dietary restrictions
•
Additional details needed to respond to the call
•
Information about previous nurse calls regarding this patient
Where it goes
List View can also be installed on any existing facility computer meeting the
specifications listed on the General Purpose PC catalog data sheet.
Typically, List View is installed on a computer that is located in the nurses‘ station,
in a staff member‘s office, or in a centralized location. It can run continuously, or it
can be launched by staff members when needed.
Map View
When it’s needed
Map View is recommended for applications where a graphical representation of a
nursing unit, displaying information about nurse call activity and the patients in
that nursing unit, is desired.
What it does
Map View displays a map of the nursing unit floor plan to show where nurse call
activity is occurring in the unit. It also displays active patient calls, staff emergency
calls, and reminders. If Versus location tracking is installed, Map View also shows
Telergy Planning Guide
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Chapter 3: Application descriptions
the locations of badged staff members and equipment. It also displays detailed
information about the patient's care, such as:
•
Bed number
•
Call level
•
Attending physician
•
The names and pager numbers of assigned caregivers
•
Elapsed time since the call was placed
•
Medications and any dietary restrictions
•
Additional details needed to respond to the call
•
Information about previous nurse calls regarding this patient
Where it goes
Map View can also be installed on any existing facility computer meeting the
specifications listed on the General Purpose PC catalog data sheet.
Typically, Map View is installed on a computer that is located in the nurses‘ station,
in a staff member‘s office, or in a centralized location. It can run continuously, or it
can be launched by staff members when needed.
Reporting (ARMS ip)
When it’s needed
Reporting (ARMS ip), model HC-ARMSip-25 or HC-ARMSip-125, is required when a
facility wants to create reports based on the nurse call events that occur in ProCare
6000 or Telligence.
What it does
All nurse call events and IR locator events are stored in the Reporting database. If
the ADT Interface has been installed, patient information from the facility‘s ADT
system will be included as well. (See page 57 for more information on ADT
integration.)
Staff members log into Reporting (ARMS ip) using the browsers on their desktop
computers and choose the criteria for their reports. Reporting (ARMS ip) retrieves
the requested data, builds the report, and displays it on the staff member‘s
computer. See Figure 24 on page 50. The computers used to access Reporting
(ARMS ip) must have Internet Explorer 6 or greater, and must have security settings
that allow controls to be loaded across the LAN.
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Telergy Planning Guide
Chapter 3: Application descriptions
HC-ARMSip-25 provides 25 user logins and 125 report templates. HC-ARMSip-125
provides 125 user logins and 625 report templates.
Reporting (ARMS ip) cannot be accessed without a login (i.e., user name and
password). Each login is assigned specific viewing and access privileges. Staff
members can share a login if they will have the same assigned privileges (e.g.,
members of the same department).
A template is a report structure that has been saved to the Reporting (ARMS ip)
server and is used to run commonly used reports.
Where it goes
Reporting (ARMS ip) should be installed on a server computer in a secure location,
such as the facility‘s server room or the area containing the ProCare 6000 central
equipment.
Reporting (ARMS ip) requires a dedicated server-grade computer running Windows
Server 2003 and SQL Server 2005 or Windows Server 2008 R2 and SQL Server 2008
R2 Workgroup Edition.
Do not install Reporting (ARMS ip) onto an existing facility computer. Do not
attempt to upgrade a computer running the Model 437-00164 ARMS 4.0 software
to accommodate Reporting (ARMS ip).
See “Determining the types and quantities of computers needed” on page 13.
Admit/Discharge/Transfer (ADT) Interface
The Model HC-ADT Interface is required when the facility wants to display patient
names and their bed assignments from its ADT system in any of these Telergy
applications:
•
ProCare 6000 Video Masters
•
Assignments
•
Messaging
•
NetBoard
•
Reporting (ARMS ip)
•
List View
•
Map View
Note: For detailed information on the ADT Interface, see the ADT Interface
Requirements Guide (P/N 3101247).
Telergy Planning Guide
57
Index
A
H
ADT
detailed information, 60
ADT Interface, 12
adding to Telergy, 37
overview, 8
Agility RTLS Bridge, 10, 13, 52
Application Suite Configuration, 11
detailed information, 43
Ascom phones, 47
Ascom wireless phones, 26
Assignments, 6, 11
detailed information, 53
Assignments Licensor
detailed information, 44
HC-MOBILITY
overview, 6
HC-MOBILITY-LITE
overview, 6
C
Call Escalation Manager, 11
detailed information, 43
Cisco Bridge, 10, 13, 52
Cisco wireless phones, 28
computers
desktops, 13
requirements, 13
servers, 13
configuration charts, 17
D
data flow, 2, 41
Direct Connect Phone Agent, 46
detailed information, 46
E
Emergin Integration Suite, 32
ESM Host, 6, 11
Telergy Planning Guide
L
licensing needs, 10
List View, 9, 12, 57
M
Map View, 9, 12, 58
Messaging, 6, 11
detailed information, 54
Messaging Service
detailed information, 45
Mobility Suite
overview, 6
N
Netboard
licensing packages, 35, 56
NetBoard, 7, 11
detailed information, 56
NetBoard Licensor
detailed information, 45
P
pagers
adding to Telergy, 19
Pagers
compatible paging systems, 48
Pocket Page Bridge, 6, 11
detailed information, 47
Polycom wireless phones, 21
ProCare 6000 Bridge, 11
detailed information, 39
3101215 • Rev C • 03OCT2013
Index
ProCare6000
version requirement, 4
ProCare6000 Bridge
overview, 5
R
Reporting, 12
adding to Telergy, 36
detailed information, 59
overview, 8
S
SpectraLink Bridge, 9, 12
detailed information, 46
SpectraLink wireless phones, 21
T
Telergy
adding applications, 18
configuration charts, 17
60
data flow, 2
network considerations, 16
ordering, 17
overview, 1
upgrading, 18
Telligence
version requirement, 3
Telligence Bridge, 11
V,W
version requirement
ProCare6000, 4
Telligence, 3
Versus Bridge, 13
Versus Information System, 36
wireless phones, 21
Vocera Bridge, 10, 13
detailed information, 47
Vocera wireless phones, 23
Telergy Planning Guide