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ISSN 1444-0350 MAY 2002 The Board wishes to thank Mid Western Area Health Service for their assistance in obtaining many of the photographs in this issue. Thanks are also extended to the nurses and their clients who appear in photographs in Board Works. Contents MAY 2002 Know Your Board Board Members 2002 .................................................................... 2 From the President ......................................................................... 3 Definitely not Bored on the Board ............................................... 4 Responsibilities of Board Members – Disclosure of Information 5 Professional Conduct Studies A review of disciplinary matters .................................................... 6 Board Projects Margaret White, RN, shares a cup of tea with resident, Mrs Rewa Geach in the gardens of Wontama Nursing Home, Orange Disciplinary Decisions – a Case Book ........................................... 9 Nursing Research Workshops ........................................................ 10 Scholarship Reports 4th International Congress on Ambulatory Surgery – Celia Leary 11 26th Congress of World Federation for Mental Health – Kevin McLaughlin .......................................................................................... 13 6th Australian Palliative Care Conference – Matthew Bullen ........ 15 Jenny Hick, RN, helps Heather Black entertain 6-month-old Heath on the paediatric ward at Orange Base Hospital Cover photograph: David Turcato, registered nurse authorised to practise as a nurse practitioner. David is employed as a registered nurse at Hill End, in the mid-west of New South Wales. He was photographed with Robert Watt, aka "Wobbly Bob", resident of nearby town Sofala. Board Works is published by the Nurses Registration Board of New South Wales Postal Address: PO Box K599, Haymarket NSW 1238, Australia Office Address: Level Two, 28-36 Foveaux Street, Surry Hills NSW Telephone: (02) 9219 0222 or rural access number 1800 241 220 Facsimile: (02) 9281 2030 E-mail: [email protected] Internet: www.nursesreg.nsw.gov.au 1 Know Your Board Adjunct Professor Joan Englert President Ms Kate Dyer Deputy President Registered nurse, authorised to practise midwifery. Elected by registered nurses eligible to vote for this purpose. Registered nurse. Nominated by the New South Wales College of Nursing. Mr David Cathie Ms Dale Sutton Dr Tara Walker Ms Lynette Taylor Mr Charles Linsell Enrolled nurse. Elected by enrolled nurses and enrolled nurses (mothercraft). Registered nurse. Elected by registered nurses. Registered nurse. Elected by registered nurses. Registered nurse. Elected by registered nurses. Nominated by the Minister. Registered nurse who practises in the area of mental health. Mr Brett Holmes Miss Judith Meppem Ms Yvonne Grant Dr Chris Guest A barrister or solicitor nominated by the Minister. Nominated by the Minister as a representative of consumers. Professor Jill White Registered nurse. Nominated by the New South Wales Nurses Association. 2 Nominated by the Minister. Registered nurse who is an Officer of the Department of Health, an Area Health Service, the Ambulance Service of New South Wales or the Corporation. Photograph not available Ms Amanda Cornwall Nominated by the Minister as a representative of consumers. Registered nurse who is an educator of nurses. Jointly nominated by the Minister for School Education and Youth Affairs and the Minister for Further Education, Training and Employment. From the President Dear Colleagues Welcome to the first edition of Board Works for 2002. In this edition you will find information regarding the completion of two major projects commissioned by the Board. The first project, the development of a Case Book of Disciplinary Decisions Relating to Professional Conduct, was commissioned by the Board to provide a resource for registered and enrolled nurses in regard to professional and ethical conduct. Following a competitive tendering process Professor Diana Keatinge and Professsor Mary Chiarella were selected as the co-investigators. The case book will provide nurses with the most comprehensive resource about professional conduct issues. The second project, recently completed, was a series of workshops and associated activities designed to assist nurses in preparing applications for research scholarships. The successful tenderer was the Centre of Family Health and Midwifery at the University of Technology, Sydney. Feedback from participants in the workshops has been appreciative and favourable. The Board was pleased to provide nurses with the opportunity to further their research skills through the workshops and is currently reviewing the outcomes. Each edition of Board Works includes edited reports from nurses who have each received a scholarship from the Board to attend a conference or undertake research. The reports in this issue relate to varying areas of nursing, namely nursing in palliative care, mental health and ambulatory surgery settings. Publication of these reports is one way of sharing with you the information gained by the scholarship recipients, as it is important that the benefits of scholarships are shared with professional colleagues. I trust that you find these reports and the rest of this issue of Board Works informative and interesting. In particular I think nurses in all areas of the profession will be interested in learning about the excellent new Case Book of Disciplinary Decisions relating to Professional Conduct Matters Joan Englert President 3 BOARD MEMBERS Have you ever wondered what it’s like to be elected as a member of the Nurses Registration Board? Here one new member reveals how she felt . . . DEFINITELY NOT BORED ON THE BOARD By Kate Dyer Nominate for the Board they said, you can have a say, In how we nurses and midwives do it day by day. Help maintain the standards of what we do so well, To safeguard the general public from those not taught so well With L-plates firmly fastened, the day has finally come, The meetings on, I’m doing well, pre reading’s all been done. The list is long and heavy of things we have to do, I ask myself the question: how do they see it through? What a responsibility, so far away it seemed, Such an important role – well, you know what I mean Soon the thoughts of responsibility and work this will involve, Disappear so quickly as things begin to evolve. With awe and sheer amazement, I watch them on the run, The meeting moves so speedily, the agenda nearly done. I forget to be so nervous as the motions pass on by, And feeling very welcome, I find I’m on a high. The forms are complete, the numbers are in, I’m so surprised, my mind’s in a spin. Shock, dismay, excitement too, I’ve been voted in, it really is true. The orientation package, I can’t believe my eyes I start to read and realise there is so much to memorise. PSC, AOB and INP are terms I’ve never used If I sprout this language, will I be abused? There’s committees for this and committees for that and meetings galore, oh hell! There’s conduct and curriculums and health reviews as well. There are registers and rolls and competencies too. I cannot believe there is so much work for so few to do. I take in all the knowledge of my colleagues at my side, They all know where they’re going and I’m revelling in the ride. So soon the meetings ended and it’s time to say goodbye It was really quite uplifting, I cannot tell a lie. Still with L-plates firmly fastened I reflect on what we’ve done, And wonder if I’ll ever think this isn’t really fun. The Nurses Registration Board is just the place to be, Good heavens, did I say that? was it really me? There is so much to learn, and so much to read, Sometimes I really wonder, will I reach their speed? One year already down, and only three to go, Who was it that said this would sure be slow! To Joan and Jan and Ron and all, I’ve one last thing to say You’ve made feel so welcome, I guess I’ll have to stay. James Daley, Palliative Care/Oncology RN, administers chemotherapy to Mr Noel Hotham at Daffodil Cottage, Bathurst Community Health Service. Built with funds raised by the local community, this day only unit provides support and symptom control for patients in their local area so they no longer have to make the long trip to Sydney. 4 BOARD MEMBERS Responsibilities and Duties of Board Members – Disclosure of Information The Nurses Registration Board consists of 13 members of whom five are elected and eight are nominated by various organisations and bodies. Even though the Board consists of members who are elected by registered nurses or enrolled nurses or who are nominated by, amongst others, professional associations representing nurses, it is important to remember that the primary duty and obligation of members of the Board is to the Board itself rather than to those who elected them or the relevant professional association that nominated them. There are two reasons for this: First, there is the provision of the Health Administration Act 1982, which restricts the circumstances in which a person can disclose any information obtained by them in the administration or execution of the Nurses Act 1991. Second, there is the general rule about the duties and obligations of a member of a statutory board or committee with respect to confidential proceedings of that board or committee. The provision of the Health Administration Act 1982 restricting disclosure of information provides that it is an offence for a person who obtains information in connection with the administration or execution of the Nurses Act 1991 to disclose that information except: approval of the Director-General of the Department of Health. Unless such information is disclosed in one of those circumstances set out in points (a) – (e) above, the person disclosing the information will be guilty of an offence. The second reason why Board members may not be able to disclose information is because of the rule that members of statutory boards or committees owe a primary duty to that statutory board or committee and must not disclose information about confidential proceedings of that board or committee. It is clear that the situation of an elected Board member cannot be equated to that of an elected politician. The duty owed by an elected Board member (or a nominated Board member) is to the Board itself rather than to those who have elected them or nominated them. This rule was set out in a decision of Street J (as the former Chief Justice then was) in the supreme Court of New South Wales in Bennetts v Board of Fire Commissioners of New South Wales & others (1967) 87 WN (NSW) Pt 1 307. The decision has been followed and applied in a number of jurisdictions and States in Australia, including by Young J in the Supreme Court of New South Wales in Harkness v Commonwealth Bank of Australia (1993) 32 NSWLR 554. In summary form it can be said that the rule from those cases is that: (i) A person who is appointed or elected to a statutory board or committee must promote the interests of that body; (ii) The interests of that body are the advancement of a particular public purpose; (iii) Members of the body must not compromise themselves by allowing the interests of the group, section or person responsible for their appointment to decisively influence their decisions in circumstances where those interests are in conflict with the interests of the body; (iv) If a member is in genuine doubt in the matter then he or she should act in what he or she conceives to be the interests of the body; (v) If there is any question of the interests of the body being compromised by a member disclosing its decisions or proceedings, or even publicly debating such decisions before or after they become public, then the interests of the body must take precedence; (vi) If there is any doubt as to whether a matter should be treated as confidential, the body should itself make a ruling on the matter. Of course, the above rule needs to be read in the context of the statutory provision restricting the circumstances in which any information can be disclosed by any person. (Note: The above article was provided on request by the Crown Solicitor.) (a) with the consent of the person from whom the information was obtained, or (b) in connection with the administration or execution of the Health Administration Act 1982 or the Nurses Act 1991, or (c) for the purpose of any legal proceedings arising under those Acts or a report of those proceedings, or (d) with other lawful excuse, or (e) in other prescribed circumstances. In brief, the Health Administration Regulation will allow disclosure of some information in accordance with the Jenny Hick, RN, helps Heather Black entertain 6-month-old Heath on the paediatric ward at Orange Base Hospital. 5 Professional Conduct Matters A Review of Disciplinary Matters during the 2000–2001 year A REVIEW OF DISCIPLINARY MATTERS DURING THE 2000–2001 YEAR Disciplinary matters form an important part of the work of the Nurses Registration Board. Sometimes people find it disturbing to read about the conduct of nurses which has resulted in disciplinary action. It is important to remember that in the year 2000, over 76,000 nurses were on the Register and over 16,000 nurses were on the Roll. That is a total of over 92,000 persons, very few of whom will ever be the Professional Standards Committees The Nurses Tribunal Professional Standards Committees These Committees are independent of the Nurses Registration Board. When the Board refers a complaint to a Professional Standards Committee, three persons are appointed by the Board to sit as the Committee for the purpose of conducting an inquiry into a complaint. The Committee consists of two registered nurses with appropriate qualifications, depending on the case to be heard, and one lay person who does not have nursing qualifications. Professional Standards Committees may only conduct inquiries which do not provide grounds for the suspension or cancellation of the nurses accreditation to practise. However these Committees are empowered to place conditions on a nurses registration, if a complaint is proved. subject of disciplinary proceedings. Those nurses who are subject to disciplinary action are dealt with by the Board, initially through the Conduct Committee. The Conduct Committee reports to the Board. Conduct Committee The Conduct Committee has been established by the Board to consider complaints received concerning registered nurses and enrolled nurses. The Conduct Committee consults with the Health Care Complaints Commission and determines Status of matters before Professional Standards Committees During the 2000–2001 year, five matters were referred to Professional Standards Committees for Inquiry. Matter 1. Complaint: A surgical instrument nurse failed to check with the surgeon the medical order for a substance to be used in the procedure, failed to check with the surgeon the vial marked “caustic substance” and failed to act upon the warning on the label before injecting the patient. Committee Orders: The nurse was reprimanded. whether matters are to proceed and, if so, what action is to be taken. The Conduct Committee also screens applications for registration in instances where the applicant has been convicted of an offence or has previously been de-registered in another jurisdiction. 6 Matter 2. Complaint: The nurse, while involved in a therapeutic relationship with a psychiatric patient, inappropriately purchased items of furniture from that patient and failed to seek professional assistance for that patient when his behaviour warranted it. Committee Orders: The nurse was reprimanded and the following conditions were placed on the nurse’s registration – to complete a university course in ethics, legal issues and documentation; to provide any current nursing employer with a copy of the Reasons for Decision document in this matter prior to the completion of the university course. Matter 3. Complaint: The nurse, without administering medication, (a) signed prior to 10am that she administered medications due at 12 mid-day; (b) made entry prior to 10am that she omitted one patient’s 12 mid-day medication that day; (c) made entry prior to 10am that one patient refused medication ordered for 12 mid-day. Committee Orders: The nurse was reprimanded and the following conditions were placed on her registration – prior to commencement of nursing employment the nurse is to complete a nursing refresher course with a clinical component and a component dealing with the legal administration of medications. Further, the nurse is to provide a report to the Board from a psychologist that she is fit to practise as a registered nurse. When those conditions have been satisfied she is to provide a report to the Board every 3 months for a 12 month period on her nursing practice detailing in particular her administration of medications. Matter 4. Matter 4 involved two separate Inquiries involving three nurses. (This complaint involved three nurses of which two nurses attended a joint hearing and the remaining nurse was heard separately). Complaint: The nurses failed to take adequate observations and adequately assess the patient’s health status. Additionally the nurses failed to maintain adequate patient records. Committee Outcome: No complaints were proved against any of the three nurses. PROFESSIONAL CONDUCT MATTERS Matter 5. Complaint: That the nurse supplied alcohol to a psychiatric patient and engaged in inappropriate sexual conduct with that patient. Committee Outcome: The Committee terminated the Inquiry as the members believed that if the complaints were proved, it may provide grounds for the suspension or de-registration of the nurse and therefore referred the matter to the Nurses Tribunal. The Tribunal is yet to finalise this matter. The Nurses Tribunal The Nurses Tribunal was established by the Nurses Act 1991. The Nurses Tribunal is a statutory authority independent of the Nurses Registration Board. Complaints which may provide grounds for the suspension or cancellation of a nurse’s accreditation must be referred to the Nurses Tribunal. The Governor appoints the Chairperson and Deputy Chairperson who have the appropriate legal qualifications as specified by the Act. For the purpose of conducting an Inquiry or hearing an appeal, the Tribunal consists of a Chairperson, two accredited nurses drawn from a panel of nurses, having such qualifications as may be prescribed, and who are appointed by the Board and one lay person, appointed by the Board, and drawn from a panel of persons nominated by the Minister. Lay persons do not have nursing qualifications. Matters considered by the Nurses Tribunal Note: Readers should note than in addition to the penalties ordered by the Tribunal, nurses who are before the Tribunal may have been sentenced in the Courts if the matter was also the subject of separate criminal charges. The Nurses Tribunal commenced eighteen (18) matters. Matter 1. Complaint: Cultivate and supply prohibited drug (cannabis), stealing money and possession of illegal firearm. Sentenced to three years imprisonment following Court hearing. Tribunal orders: Nurse’s name removed from the Roll of Nurses. Cannot reapply to the Tribunal for accreditation as a nurse for a period of two years. Matter 2. Complaint: An enrolled nurse held herself out and commenced employment as a registered nurse when she did not have the qualifications to practise as a registered nurse. Tribunal orders: Nurse’s name removed from the Roll of Nurses. Cannot reapply to the Tribunal for accreditation as a nurse for a period of three years. Section 45 (5) of the Nurses Act 1991 and refused to attend an Impaired Nurses Panel as advised by the Board. Tribunal orders: Nurse’s name removed from the Register of Nurses. Cannot reapply to the Tribunal for accreditation as a nurse for a period of two years. Matter 6. Complaint: The nurse failed to administer medications to patients and falsified entries in the medical/nursing notes. The nurse made an incorrect entry in the medication charts and signed that document. Tribunal orders: The complaints were not proved at the Inquiry. Matter 3. Complaint: Nurse convicted in Court of 15 counts of defrauding the Commonwealth Government by making untrue/false statements/claims on numerous occasions for her own financial gain. Tribunal orders: Suspended from practising as an accredited nurse for nine months. Conditions on registration as a nurse: for three years following reaccreditation she can only practise as an employee and cannot produce documentation other than supervised by her employer. Matter 4. Complaint: Nurse misappropriated 31 ampoules of Morphine from her employing hospital, forged prescriptions for Morphine from a number of medical practitioners (approximately 3,500 ampoules). Court convictions for forge, utter and alter prescriptions and receiving stolen property. Tribunal orders: Nurse’s name removed from the Roll of Nurses. Cannot reapply to the Tribunal for accreditation as a nurse for a period of three years. Matter 5. Complaint: The nurse suffers from an impairment that detrimentally affects his mental capacity to practise nursing. The nurse was admitted as an involuntary patient with a serious paranoid disorder to a psychiatric unit of a hospital. Subsequently the nurse failed to attend a medical practitioner for assessments under Matter 7. Complaint: The nurse was convicted in the District Court of an act of gross indecency with a male person under the age of 16 years. The complaint related to serious sexual abuse over a number of years of a minor and was perpetrated without consent and was accompanied by threats of violence. Tribunal orders: Nurse’s name was removed from the Roll of Nurses. Cannot reapply to the Tribunal for accreditation as a nurse for a period of five years. Matter 8. Complaint: The nurse stole blank prescription forms and forged a doctor’s signature to obtain Valium and Rohypnol on a number of occasions. Tribunal Orders: The nurse was reprimanded. The following conditions were placed on the nurse’s registration – to undertake counselling and not to practise as the most senior registered nurse in any employment situation. Matter 9. Complaint: The nurse was convicted of 15 charges of making false instrument, 9 charges of fraudulent misappropriation of money from intellectually disabled clients under her care. Additional complaints included forging signatures, withdrawing unaccounted monies from bank accounts without authorisation. 7 PROFESSIONAL CONDUCT MATTERS Tribunal orders: Nurse’s name was removed from Register of Nurses. Cannot reapply to the Tribunal for accreditation as a nurse for a period of three years. Tribunal orders: Nurse’s name was removed from the Register of Nurses. Cannot reapply to the Tribunal for accreditation as a nurse for a period of 12 months. Matter 17. Complaint: The nurse attempted to use two medical prescriptions to obtain Rohypnol knowing the prescriptions were forged. Tribunal orders: The nurse was Matter 10. Complaint: The nurse was convicted of obtaining financial benefit by deception over a number of years. The nurse dishonestly obtained funds by making false claims upon a health fund for amounts totalling over $18,000.00. Tribunal orders: The nurse was reprimanded and the following conditions were placed on her registration as a nurse – to undertake psychiatric counselling including financial counselling. reprimanded. Matter 14. Complaint: The nurse inappropriately washed and inserted his fingers into a patient’s vagina and subsequently kissed the patient on her neck while assisting her to dress. Tribunal orders: The nurse was reprimanded and the following conditions were placed on his registration – to undertake a course in ethics, to work in an obstetrics unit for 6 months in a nonsupervisory position. Section 68 Applications: applying to the Tribunal for restoration following removal from the Register Matter 18. An accredited nurse was removed from the Register in 1988 following an Inquiry dealing with the selfadministration of Pethidine while on duty in public and private hospitals and the falsification of entries in the drug registers. Matter 11. (Appeal to the Nurses Tribunal of a decision made by a Professional Standards Committee). The complaint before that Committee dealt with inadequate documentation of patient records, failure to keep appropriate records for numerous patients, failure to advise outpatients of their abnormal test results within an appropriate period, failure to follow up those results, removed documents without permission and failed to maintain the confidentiality of those records. Tribunal outcome: The nurse withdrew her appeal against the Professional Standards Committee decision. The Tribunal held an Inquiry to ascertain Matter 15. Complaint: The nurse placed a psychiatric patient in a head-lock, used excessive force while restraining the patient and struck the patient’s face with his fist while the patient was being held on the floor. Tribunal orders: The nurse was reprimanded and the following conditions were placed on his registration as a nurse – to complete a university graduate certificate in mental health, a component of which must include the management of difficult patients. whether the public could be assured the nurse was fit to practice following the period of deregistration. Tribunal orders: That the nurse’s name be restored to the Register and that the following conditions be placed on his registration as a nurse – to complete a general refresher course for registered nurses; to undertake urine analysis from the time of commencement of clinical placement during the refresher course to continue for 12 months after recommencement of employment as a registered nurse; to continue attending two Matter 12. Complaint: The nurse engaged in inappropriate sex with a patient. Tribunal orders: Nurse’s name was removed from the Register of Nurses. Cannot reapply to the Tribunal for accreditation as a nurse for a period of three years. Matter 13. Complaint: The nurse forged or caused to be forged signatures in his Clinical Experience Records while training for a Graduate Diploma in Midwifery. The nurse falsely claimed the award of the Diploma in an application to the Nurses Registration Board for an authority to practise midwifery. 8 Matter 16. Complaint: The nurse, while employed as the scrub nurse in a surgical theatre undertaking multiple ophthalmic procedures, failed to ascertain the suitability of “Eyestream” for intraocular use, failed to examine the printed warning on the product to be used, failed to advise the surgeon of the written warning on the product and did not show the bottle containing “Eyestream” to the surgeon. The nurse in his capacity as theatre manager did not inform hospital management following his notification of the unsuitability of the product and did not remove stocks from the operating theatre environs. doctors at a medical centre as directed and Tribunal outcome: The complaints were not proved. may be obtained upon written request to the to advise the Board of his place of employment and the employer’s name and title. Note: The above matters are brief summaries of cases and do not describe the full circumstances of each case. Professional Standards Committee matters are confidential and further detail is not generally available. Nurses Tribunal matters, unless otherwise directed, are open to the public. Subject to any orders made by the Nurses Tribunal, Reasons for Decision documents Registrar, Nurses Registration Board. Board Projects Disciplinary Decisions Concerning Nurses: What can we learn? Disciplinary Decisions Concerning Nurses: What can we learn? Professor Mary Chiarella, Professor of Nursing in Corrections Health, Faculty of Nursing Midwifery and Health, University of Technology, Sydney. Co-investigator of the Case Book Dr Diana Keatinge, Professor of Paediatric, Youth and Family Health Nursing, Faculty of Nursing, The University of Newcastle. Co-investigator of the Case Book Complaints against nurses are common yet most nurses are unaware of the nature or extent of such complaints, the pathways involved in investigating them and the disciplinary proceedings instigated to remedy them. Now, we have a valuable resource about the complaint handling process and disciplinary proceedings in regard to nurses. In Professional Conduct: A Casebook of Disciplinary Decisions Relating to Professional Conduct Matters, all the cases Nursing Research Workshops Rated Highly heard by either Professional Standards Committees or the Nurses Tribunal (bodies set up to conduct inquiries involving nurses) from 1991 to 1999 have been reviewed. Commissioned by the Nurses Registration Board in August 1999, the book explains the protective jurisdiction of the Nurses Act 1991 (NSW), which is called into play if a complaint is made against a registered nurse, enrolled nurse or midwife. Nurses enjoy a highly respected public profile but, as part of a regulated profession, are accountable for their practice at all times. Protective jurisdiction is a body of law that exists not to punish but to protect those who need protection – in this case, members of the public. Conditions may be imposed on a nurse's practice in order to protect public safety or the nurse may have her/his name removed from the Register or Roll and must cease working as a nurse. The Nurses Registration Board, as the authority responsible for maintaining professional standards of nursing practice in NSW, wanted to provide nurses with a resource that would give them a greater understanding of professional and ethical conduct. The Board considers that through the provision of case summaries together with an analysis of unsatisfactory professional conduct and professional misconduct, the co-investigators, Professor Diana Keatinge of the Faculty of Nursing at the University of Newcastle and Professor Mary Chiarella of the Faculty of Nursing, Midwifery and Health at the University of Technology Sydney, have developed a valuable reference for the nursing profession. The book begins with a thorough explanation of how complaints are made, by whom and what happens when the complaint is received. Each chapter then addresses a particular category of complaint which may be made about an accredited nurse, as listed under s.44 (1) of the Nurses Act 1991. Complaints against nurses can be loosely grouped into the following categories: "unfit in the public interest to practise nursing"; "has been guilty of unsatisfactory professional conduct"; "has been guilty of professional misconduct"; "suffers from an impairment" or "does not have sufficient physical or mental capacity to practice nursing" and "is not of good character". Case summaries are located at the back of the book for easy reference as well as a chapter on recurrent themes emerging from the case law. Applicable case studies illustrate the types of behaviour that fall into each category. Importantly, the casebook includes the reasons for the decisions made by Professional Standards Committees or Nurses Tribunals and the possible implications for the wider profession. Nurses will learn much from reading of the experiences of their colleagues. Not only in seeing how the disciplinary processes that govern the practice of nursing operate but in reflecting on what constitutes unacceptable behaviour and how they might avoid such situations themselves. Professional Conduct: A Casebook of Disciplinary Decisions Relating to Professional Conduct Matters is essential reading for nurses as well as being of interest to other health care professionals and consumers. ORDER YOUR COPY NOW! Professional Conduct: A Casebook of Disciplinary Decisions Relating to Professional Conduct Matters is now available for purchase for only $15.00 (including GST and postage, if required). For 5 or more copies the price is $12.00 each). This 268-page publication will become a valuable addition to your reference library. An Order Form is printed on the inside back cover. As well, order forms are available on the Nurses Registration Board's website http://www.nursesreg.nsw.gov.au or from the Board's Sydney office (see page 1 for address details). 9 BOARD PROJECTS Nursing Research Workshops Rated Highly One of the six categories of scholarship offered to nurses in NSW is that which provides funding for nursing research. However, many nurses who have an interest in research or have a particular research question in mind can find it difficult to put together the proposal necessary to acquire the funding. To assist nurses in preparing applications for research scholarships, the Nurses Registration Board commissioned the Centre for Family Health and Midwifery at the University of Technology, Sydney to conduct a series of workshops. After extensive advertising as well as leaflet distribution to scholarship applicants and previously unsuccessful applicants, 11 workshops were held in Sydney and country areas of NSW from August 2000 to August 2001. Of the 111 nurses who participated, most were registered nurses. Of these, approximately 50% were clinical nurse specialists or clinical nurse consultants. Most were novice researchers and wanted to learn the skills needed for designing and implementing a research plan and reporting the findings. plan. Other suggested strategies were to increase the duration of the workshop and have smaller groups. One of the aims of the workshop was to improve the availability of research expertise and mentors to nurses. Initially, 61% reported that they had a mentor available to them and at follow-up, 30% had developed a working relationship with their mentor. It was found that identifying and developing a relationship with a mentor was positively associated with proposal submission. Workshop facilitators also provided a total of 50 hours of mentoring and feedback to participants who completed their proposal. Participants perceived this mentoring to be useful. At follow-up, most responders reported that they had either not worked on their proposal or that the proposal was developing slowly since attending the workshop. Barriers identified to research development were inadequate time at work, lack of support, and a lack of research experience and knowledge to confidently continue with the project. Other barriers were personal and social factors, ineligibility to apply for an NRB scholarship and difficulties associated with gaining ethics approval. Facilitators said that many of the participants wanted to develop plans which would require more time and funds than that currently provided by the NRB. When asked how the NRB could support nursing research in the future, suggestions included continuing the workshops and improving workplace support as well as providing internet resources, mentors, larger more accessible grants and feedback to unsuccessful research applications. The Board was pleased to provide nurses with the opportunity to further their research skills through the workshops and is currently reviewing the outcomes. A report on the outcome of these “Writing a research proposal” workshops has now been submitted to the Board outlining the views of participants and offering recommendations for the Board’s consideration. Views were sought from participants on application to the workshop, on completion of the workshop and at follow-up (one to 12 months after completion of the workshop). Here are some of the report’s findings. The workshops were rated positively by participants, with the provision of information and handouts as well as the interaction with other participants as the most useful aspects. At the follow-up evaluation, nearly all perceived they had more skills for writing a research report as a result of attending the workshop. Preparation prior to attending was the most commonly identified strategy for improving the workshop. Although most had developed a general research question, few had examined the research literature relevant to their topic, which is an essential step for developing a workable research 10 Dianne Wykes, RN on the paediatric ward at Bathurst Base Hospital helps to make 4-year-old Kyle Cavanough’s stay in hospital a little more pleasant with a game on the slide. Scholarship Reports 4th International Congress on Ambulatory Surgery 26th Congress of the World Federation for Mental Health 4th International Congress on Ambulatory Surgery 6th Australian Palliative Care Conference, Hobart in 1909. In reviewing the history of day surgery, Professor Jarrett asked the question “Where are we today – 100 years later?” Of significance is the fact that there are still many countries that practice little or no day surgery especially those in Africa, Asia, Central and South America. These are the very countries which would derive the most benefit from a cost effective and efficient service. In these countries and elsewhere, there is a lack of understanding regarding the benefits of day surgery. If those benefits are to be recognised, political and media promotion as well as education at all levels is needed. The Congress ran over 3 days and as is usual when there are concurrent sessions it was difficult to decide which ones to attend. I was particularly interested in the opening address and Nicholl Lecture that traditionally starts the Congress. Professor Jarrett suggested that between countries and among hospitals within countries, acceptability continued to be varied because of political apathy, the reluctance of the medical profession to change and the apathy of hospital management. To overcome these attitudes he recommended formal and informal education for undergraduate and postgraduate nurses and medical practitioners and for all other key players. He also recommended that all available mediums be used to inform the general public of the benefits of day surgery. Public demand would make it difficult for managers and politicians to dismiss day surgery. The most significant features/papers of the conference Professor Jarrett then outlined the potential for day surgery in the future: Celia Leary, Manager Day Surgery Unit Wait List Manager, Campbelltown Hospital The “4th International Congress on Ambulatory Surgery”, held in the beautiful city of Geneva, was attended by approximately 700 delegates from around the world. The Australian delegation numbered about 50. The Nicholl Lecture. Professor Paul Jarrett, United Kingdom Because of his long time involvement and promotion of day surgery, Professor Paul Jarrett, Editor-in-Chief of the Ambulatory Surgery Journal, from the United Kingdom was given the honour of opening the Congress and presenting the Nicholl Lecture. After welcoming delegates from around the world Professor Jarrett paid homage to Dr Nicholl, the early pioneer, for his vision of day surgery which he presented in a publication in the British Medical Journal • new techniques in minimally invasive surgery will allow more complex procedures to be performed on a day basis; • new technology such as improved laser devices, robotic cameras, virtual reality surgery and 3D ultrasound-controlled surgery will increase the use of day surgery; • new anaesthetic drugs will allow greater use of local anaesthetic and improved anaesthesia for patients with comorbidities; • development of additional free standing, fully self contained units (still considered the ideal environment for day surgery) will include a wider range of medical as well as surgical services; He added that for day surgery to prosper there must be continual auditing of all that we do and that particular attention must be given to documenting our outcomes. On a final note Professor Jarrett said that the growth of day surgery has been the most significant surgical event of the last 20 years. He believed that given less fear of change, reduced apathy, more effective education and increased promotion of day surgery, day surgery could include 80% of all elective surgery internationally in the foreseeable future. ‘Organisational and management issues: a multidisciplinary approach’. Peter Callinan, Australia In this session a number of countries presented their approach to overcoming the barriers to day surgery in their countries. Australia was well represented by Peter Callanan, who outlined the current reform strategies being undertaken by the Federal Government in health insurance provisions in the private sector. He stated that the Commonwealth Government is keen to broaden the scope of private health insurance to cover out of hospital care, including hospital-in-thehome services for patients. He also stated that the Government was looking at the feasibility of using limited care accommodation and extended recovery services for step-down recovery for patients undergoing more advanced day only surgery. Mr Callanan said that the Commonwealth Government was developing the option of categorising facilities to encourage step-down procedures in more cost effective settings and to further support the use of day facilities. Mr Callanan’s remarks were encouraging, as potentially these policies will promote the expansion of day surgery services in Australia, a country already seen as one of the leaders in the promotion of day surgery. 11 SCHOLARSHIP REPORTS ‘The intraoperative experience of patients undergoing cataract surgery under local anaesthetic’. Mandy Cripps, United Kingdom This study explored the needs of patients during the intraoperative phase, i.e., comfort, pain relief and the coping methods adopted by patients. Qualitative interviews revealed three main themes of importance to patients: • preparation of the patient for surgery • the intraoperative environment • the professionalism of staff A further survey revealed that 50% of patients were unaware of nursing staff presence in the operating room. Many patients said they had experienced discomfort due to the positions they had to assume during surgery but they did not report it at the time. The most common coping method of dealing with pain and discomfort was to ‘switch off’. Recommendations from the study were: • that nurses raise their profile in the intraoperative experience of the patient; • that pain/comfort assessment and management strategies for this group of patients be developed; • that further research include replication of the study across a broader geographical area; • that further research be directed towards developing a more detailed understanding of patients’ coping strategies during local anaesthetic procedures. Cataract surgery under local anaesthetic is an area of intraoperative nursing which, I believe, demands much more attention. Commonly these patients are elderly and may have difficulty in lying still for extended periods of time. In the future, more surgery will be done under local anaesthetic or regional block, so we need to look at the nursing care we provide to our patients during this time. ‘Nurse-directed preoperative assessment clinics’. Sarah Lloyd, United Kingdom Ms Lloyd described their model which is the same as used by my own unit. One aspect of their organisation is that they conduct weekly multidisciplinary meetings, the purpose of which is to present problems which have been identified with individual patients and which could not be resolved with their current guidelines. All notes and investigation results are taken to the meeting and presented to the anaesthetist for discussion and further management. This is an effective model for managing high-risk patients and also offers opportunities for teaching and professional development. I will be strongly advocating that, in our own unit, the anaesthetists consider becoming involved in regular weekly meetings, along the lines described in this presentation. The session on anaesthesia addressed ‘Optimal anaesthesia, preparation and prevention of postoperative morbidity’. The main points emerging were that: • The control of postoperative nausea and vomiting has been improved through new anaesthetic drugs and techniques. Identification of those patients most likely to be affected leads to good management of this problem. • Methods of controlling pain are continually improving but safe effective pain relief remains a challenge for the future. Drug companies need to consider longer acting or slow release analgesia for patients. The speakers generally agreed that the approach to the control of pain and postoperative nausea and vomiting should be: • Pre-emptive • Multi-modal • Peripheral – use of local infiltration ‘Quality control’. A Forster, Geneva The speaker highlighted the need to encourage the reporting of incidents in anaesthesia. He defined incidents as “an event presenting a risk to the health of the patient”. These would include, but not be limited to, near misses, drug errors, equipment failures and staffing problems. He stated that reporting should be voluntary, anonymous and in a narrative format. In my view, anaesthesia incidents are not well documented. They need to be included as part of each hospital’s quality improvement program and should be viewed as constructive and instrumental in ensuring patient safety. Teaching and training in ambulatory surgery The various presentations during this session highlighted that formal educational programs in day surgery for nurses and medical practitioners have been poorly addressed. The session included accounts of the ways in which various countries were attempting to address the problem of educating nurses and medical practitioners. In general, only very limited opportunities are available. Day Surgery – Macarthur Health Service 12 Australian nurses now have the opportunity of undertaking a graduate diploma course through the University of Technology in Sydney and Deakin University in Melbourne. These courses can lead on to a Masters degree. There are SCHOLARSHIP REPORTS also courses through the nursing colleges and regular educational days for nurses throughout Australia. Relevance of the conference to nursing in New South Wales The congress highlighted the need for us to encourage nurses to undertake further study in the specialty of day surgery nursing, to conduct more research into the many aspects of our daily work which affect our patients and to publish and present our findings so that we can share this knowledge with our colleagues on a national and international level. In general we can be proud of the day surgery service that we provide but we need to let others know about it. Benchmarking on a national and international level can only improve the care we give our patients and we should take up opportunities to do this. Ideas, strategies or procedures which could be introduced in New South Wales There were a number of presentations on procedures that can be performed on a day basis such as hernia repair, varicose vein surgery, anal surgery, a large variety of breast and plastic surgery, tonsillectomy and nasal procedures, complicated gynaecological laparoscopy and laparoscopic cholecystectomy. Although not all these procedures are routine in Australia at this time, there is sufficient evidence to promote expansion of day surgery to include these more complex procedures. achieved as day surgery. This set target is encouraging hospitals and therefore the nursing divisions to evaluate work practices, look for areas of improvement and implement change. I believe that this will generate ideas, strategies and procedures that Australians can introduce to other states and countries while we still keep a close eye on what is happening internationally. Details as to how information gained through attendance at the conference has been disseminated and further plans which have been made in this regard Over the past few years, I have regularly presented papers at state, national and international conferences. Information gained from attendance at this congress will be included in future presentations, university lectures and may be included in any publications. I will have the opportunity to disseminate some of this information at my next presentation at the Day Surgery Nurses Association state conference in Launceston, Tasmania. Information and ideas resulting from the congress have already been discussed with my own staff with the view of identifying areas of possible research and of using some of the information to improve our own work practices. A new procedure presented by S. N. Lloyd of the United Kingdom was endoscopic prostatectomy, normally an inpatient procedure. As part of a clinical trial, the procedure was carried out in the morning and if the urine was clear the catheter was removed and the patient discharged at 6pm. A nurse followed up patients at home using a bladder ultrasound scanner to record voided volumes. There was direct communication between the nurse and the specialist. The trial was successful and all patients listed for elective prostatectomy are now considered for day surgery. The New South Wales Department of Health recognises the advantages to be gained from increased day surgery. Current health reform strategies state that a target of 60% of all elective surgery is to be 26th Congress of the World Federation for Mental Health Kevin McLaughlin, Nursing Unit Manager South Eastern Sydney Area Health Service. The World Federation for Mental Health Congress was held in Vancouver, British Columbia, Canada. The theme of the Congress was ‘Respecting diversity in mental health in a changing world’. I presented a paper at the Congress and chaired one of the Congress sessions. The most significant features/papers of the conference For me one of the most significant features of this conference occurred on the day prior to the start of the conference proper. On that day I attended the conference venue to complete my registration. A public meeting was in progress outside the venue. The meeting was being held to ‘protest psychiatric stigmatisation and child drug pushing.’ The group particularly targeted use of the ‘medical model’ of psychiatry to explain human behaviour as they felt it deprived people of choice and responsibility. One of the ‘psychiatric abuses’ the group had highlighted was involuntary hospitalisation. Dolores McGann, Nursing Unit Manager, Paediatrics, at Bathurst Base Hospital with 7-week-old Jacob Prideaux and mum Sandra. Other issues being addressed by the group were the multi-million dollar psychiatric drug industry and the prescribing of psychiatric drugs to children. Local statistics were quoted. In 2000, more than 32 million prescriptions were written for a psychiatric drug in British Columbia. Of 21,000 people in British Columbia taking psychiatric stimulants in 1999, two thirds were high school students. According to a government estimate, the percentage of boys diagnosed with a mental 13 SCHOLARSHIP REPORTS illness and receiving medication may have been as high as 1 in 10. This protest meeting was confrontational to me in that it questioned the legitimacy of the branch of nursing in which I have been involved for many years and related directly to the content of the paper I intended to present. Although being provoked into reflecting on one’s practice is a good outcome from attending a conference, I found it ironic that I had encountered this provocation prior to the start of the conference, and from a source that was directly opposed to psychiatry and by extension, to mental health nursing. So far as the conference proper was concerned, the papers which interested me most included one on coercion in community mental health care and a number stressing the need for a greater emphasis on health promotion in mental health and on ways to include this in clinical settings. Papers on the issue of men’s mental health were conspicuous by their absence. The paper on coercion in community mental health highlighted the dichotomy between the assertive approaches to treatment, including involuntary hospitalisation, which suggests a type of ‘state paternalism,’ and support for the consumer movement that emphasises empowerment. The paper suggested the development of practice guidelines for workers carrying out coercive interventions. Relevance of the Conference to Nursing in New South Wales A number of the papers presented by nurses at the Conference involved the subject of mental health promotion. Participants stated many times that health promotion should not be the domain of a ‘health promotion unit’ but rather promotion should be included in clinical settings. Speakers emphasised that nurses, with their broad skill base and their close involvement with clients and their families, are well placed to provide health promotion. I agree with this assertion and as a nursing unit manager I am in a position to encourage nurses to have a greater focus on mental health promotion. It is worth noting that many of the papers presented by nurses detailed primary research in which they were involved. From my local experience, I know that mental health nurses in New South Wales are part of this worldwide nursing research movement. 14 Ideas, strategies, procedures that could be introduced in New South Wales: am confident that this initiative will go ahead and see it as a positive outcome of my attendance at the conference. The Ulysses Agreement: Evaluation of the conference experience: The Ulysses Agreement builds on the concept of the living will. The Agreement is a care, treatment and personal management plan developed by the client, family members and workers involved in the case. The purpose of the Agreement is to provide a clear set of guidelines for action by the client’s support team should the client exhibit any signs of illness. The specific signs of illness are outlined in the Agreement. In cases where the client has dependent children, the Agreement documents who should take responsibility for them. I feel this initiative is a very positive step in client involvement in care planning and have been discussing with clinicians the possibility of introducing the Ulysses Agreement, or a similar system, for clients in our service. The Community Best Practice SelfAssessment Checklist: This Checklist is a tool to evaluate the extent to which service provided is comprehensive and holistic. It is particularly useful as it can be used by the individual clinician or by the service as a whole. Although it includes some aspects of care provision, such as availability of adequate affordable housing, over which the individual clinician, and in many cases the health services, have little or no control, nonetheless it serves to keep all aspects of care planning on the agenda. I have tabled a copy of the Checklist with my local service and am currently working on a modified version which I hope can be used by our support groups. Support groups for adult children of parents affected by mental illness: A number of papers delivered at the conference related to support groups and self-help groups. Following the presentation of my paper on children of parents affected by mental illness, I was approached by an Australian woman who was interested in starting a support group for the adult children of parents affected by mental illness. I felt this was a novel concept as until then my focus had been on adolescent offspring. We are now discussing how such a group could be formed in Sydney. We anticipate that mental health professionals would support the group but not necessarily attend the meetings since this could be restricting to the members. I Attending this conference gave me the opportunity of interacting with colleagues from many countries. I was impressed with the extent to which some countries have progressed with the notion of consumer involvement in service delivery. Informal discussions gave me the opportunity to get more detailed information on ideas that could be implemented in my own service area. It was clear that some countries had a more structured approach to consumer involvement. A significant aspect of this was a training programme for consumers, covering committee membership and procedure for running meetings. There were many examples of consumer involvement in self help groups and a number of these groups received funding from drug companies. This support from drug companies generated much discussion both formally and informally. An innovative example of consumer involvement in service delivery came from Germany. In Berlin, a crisis centre for the homeless is controlled and managed by the residents. The Centre encourages withdrawal from psychiatric drugs and rejects the notion of mental illness. It fosters the returning of responsibility to the individual. Such a concept is a far cry from the predominately medical model that operates in Australia. In my paper I discussed the topic of ethical issues involved in early intervention with children of parents affected by mental illness. I had hoped this would generate some discussion but interestingly, the comments made on this issue came from consumers. I was unable to draw any firm opinions from professionals in the audience. The ethics of early intervention is not a new idea but few workers seem to have seriously considered the matter. As I consider it is a topic worthy of debate, I will continue to introduce it when I can. Dissemination of Information: I have discussed many aspects of the conference with my teams and with my managers. I will present an overview at a Professional Development Forum and I am presenting a paper at a Senior Mental Health Nurses Network. I am preparing a paper on the development of a support group for adult children of parents affected by mental illness. SCHOLARSHIP REPORTS 6th Australian Palliative Care Conference, Hobart Significant papers ‘Truth may hurt but deceit hurts more: communication in palliative care’. Professor L J Fallowfield. This paper dealt with and challenged the way health professionals communicate with their patients, especially in the context of cancer care, and with the prospect of giving patients bad news. Professor Fallowfield highlighted the misguided desire to protect patients from knowing the truth if it was to be hurtful to them. He encouraged a more sensitive and skillful but open and honest approach to dealing with such information. His said that ‘a conspiracy of silence usually results in a heightened state of fear, anxiety and confusion, not one of calm and equanimity.’ Matthew Bullen, Registered Nurse Armidale Palliative Care Service The sixth Australian Palliative Care Conference, held in Hobart, had as its theme ‘Learning to Live.’ It focused particularly on communication, paediatric and motor neurone disease issues in a palliative care context. The conference theme touched participants in more ways than was expected as the international events of September 11th unfolded in the United States and the collapse of Ansett towards the end of the week caused disruption to the travel arrangements of many participants. These events reminded us all to live fully now as there is nothing certain in this life. Significant features and papers The conference was well planned and presented with an excellent poster presentation of research projects in palliative care from throughout Australia and New Zealand. The posters presented excellent ideas for future collaboration. It was inspiring to see such a variety of issues being researched, ranging from symptom control and art therapy through to issues relating to palliative care workers. A special feature of the conference was the volunteer’s day with which it began. This day acknowledged the incredible contribution made by volunteers to the quality and viability of effective palliative care services. Volunteers welcomed the opportunity to meet and share their experiences with each other and with the conference participants. ‘Health promoting palliative care through popular writing’. Professor A Kellehear Professor Kellehear highlighted the potential importance of death education to build up personal life skills and through those increased skills, better communities. Professor pointed out that through the telling of personal stories, communities can reflect and make sense of their own experiences of death and loss. The facilitation of this process is health promoting in itself. ‘Spiritual intervention from an Aboriginal perspective’. J B Baban This was a beautifully crafted and presented talk that illuminated both contemporary and traditional beliefs surrounding death and Aboriginal spirituality, as seen through the speaker’s experience. During the talk we learned how the didgeridoo is used as a healing tool for mental and spiritual health. ‘When words fail, music begins: a phenomenological research project investigating how terminally ill patients experience music therapy’. B E Hoagy Ms Hoagy gave this paper as the inaugural Ian Maddocks Lecture and I found it truly inspiring. The speaker showed how, within the context of dying, music therapy is a complex, diverse and intricate process. She sought to unveil the essence and constituents of the music experience for her patients. Her research results revealed that patients experienced music therapy emotionally, physically and spiritually; that it acted as a catalyst on all levels and had a lasting effect on them. Ms Hoagy demonstrated that music is a very beneficial therapy for dying people. ‘Persistent pain: a disease entity’. M J Cousins AM This paper included an excellent overview of the expansion of recent scientific knowledge in the understanding of pain and its aetiology. The speaker suggested that, since all pain is part of the pain continuum, the term ‘chronic pain’ should be changed to ‘persistent pain.’ Potentially, with early intervention and appropriate assessment of the individual patient’s biological, social and psychological needs, an improved outcome can be achieved. Relevance of the conference to nursing in New South Wales The Palliative Care Conference, held every two years, is the main gathering of a wide range of palliative care professionals from all over Australia and New Zealand. The conference offers a unique opportunity to learn and update with other nursing colleagues working in varied contexts and situations. The chance to listen to colleagues from around New South Wales and from other States inspired me to incorporate what I have learned into our local service. I believe that this result in itself explains the relevance of the conference to nursing in New South Wales. Ideas, strategies and procedures that could be introduced in New South Wales The following ideas and strategies could be introduced/enhanced in NSW: • Formalise self care models for palliative care workers including peer supervisor/mentor model especially for new workers, ongoing professional support and education. • Establish formal relationships with developing world palliative care services to promote two way learning and support • Promote and develop music therapy and art therapy to palliative care services, especially in the rural context. • Develop formal collaborative relationships with tertiary education 15 SCHOLARSHIP REPORTS institutions for the purpose of ongoing evidence based research that will feed directly into patient outcomes. • Promote and develop palliative care nurse practitioners, especially in rural areas, with the prime aim of improving access to and quality and comprehensiveness of care for people with terminal illness. Evaluation of the conference Networking with rural and metropolitan based palliative care nurses was invaluable. I learned of research similar to that occurring in our service, namely the effect of massage in the prevention of nausea and vomiting of patients receiving chemotherapy. I found that meeting peers and leaders in palliative care was helpful and inspiring. I learned new ideas and strategies to incorporate into my workplace in Armidale. The feedback and interest expressed by other colleagues led me to feel reassured about the value of the work and service we are offering in our rural context. Objectives In applying for the scholarship I had the following objectives: exploration of the possible spiritual needs and concerns of the dying child. Once again the emphasis on open and honest communication was stressed. 3. To gain a deeper understanding of communication issues, to develop attributes and learn further skills and knowledge to enhance current practices in communication at a personal and organisational service levels. I met this objective through my attendance at a presentation on communicating with dying people through impromptu drawings, attendance at the workshop ‘Living life through quality communication’, where we were encouraged to ‘speak the unspeakable,’ look for unfinished business and encourage a sense of hope that is based on reality and not wishful thinking. Through exploring the concept of “vicarious victimization”, I became more aware of the cumulative nature of loss and grief for the palliative care worker and the importance of developing supportive teams, communication styles and acknowledging both overtly and formally the stressful nature of palliative care work. My final two objectives relating to network formation and to representing a rural perspective to fellow conference attendees were met through the formal and informal interaction with my colleagues throughout the conference. I was pleased to be able to actively promote awareness of the issues that face rural practitioners. Disseminating the information I have had the opportunity of discussing my experience with several colleagues, highlighting new and informative developments in palliative care as learnt at the conference. I have also organised sharing of conference abstracts and informationwith colleagues at our local health service. The information has been shared with palliative care workers in other areas who were unable to attend the conference. I will be incorporating information gained from the conference in the material to be presented at an ongoing inservice program for community nurses in this area. 1. To network with volunteers and volunteer co-ordinators so as to gain knowledge, insight and practical advice to assist with the ongoing establishment and development of a volunteer service for Armidale and surrounding districts. I felt that this objective was met through my attendance at volunteers day. This was a great opportunity to meet with volunteers and volunteer co-ordinators. Some of the workshops included ‘Tackling the tough stuff’ (looking at difficult management issues in dealing with volunteers); ‘Forget the myths – these are Real Families’ (Joining with families anticipating loss.) 2. To gain further knowledge and skill in the palliative care of children and their carers. I attended a workshop presented by the Westmead Children’s Hospital Palliative Care Service on Palliative care for children in Australia – medical, nursing, spiritual perspectives. The Workshop included an overview of the epidemiology of childhood death in Australia, an outline of models of palliative care of children, and discussion of symptom management and psychosocial issues. I was particularly interested in an 16 Margaret White, RN, shares a cup of tea with resident, Mrs Rewa Geach in the gardens of Wontama Nursing Home, Orange. NURSES REGISTRATION BOARD NEW SOUTH WALES PROFESSIONAL CONDUCT: A Case Book of Disciplinary Decisions Relating to Professional Conduct Matters Please send me ___ copy/copies of the book "Professional Conduct: A Case Book of Disciplinary Decisions Relating to Professional Conduct Matters". The price is $15 per copy, including GST and postage. For orders of 5 or more copies, the price is $12 per copy, including GST and postage. Please do not include other payments (eg annual renewal fees) when paying for the purchase of publications: other payments should be made separately. 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