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MD Buyline Ratings 2012 1st Quarter Results User Satisfaction Ratings for Hitachi Category System Performance 9.3 System Reliability 9.6 Installation/Implementation 9.6 Applications Training 9.8 Service Response Time 9.7 Service Repair Quality 9.7 Composite Rating 9.6 Indicates highest in category MD Buyline reports that Hitachi Medical Systems America received the highest user satisfaction ratings when compared to other vendors in the industry. Vendors are rated on a 1 to 10 scale according to user satisfaction with system performance, system reliability, system insallation/ implementation, applications training, service response time, and service repair quality. MD Buyline clinical and IT analysts conduct interviews with medical staff, including Radiologists, Administrators, technologists and Physicists. Hitachi earns the top composite score as well as top scores in five of the six categories. User Satisfaction Ratings for all Vendors Vendor Composite Rating Hitachi 9.6 Toshiba 9.4 Siemens GE 9.3 9.1 Philips 9.1 Indicates highest in category Hitachi earns top score for 6th consecutive quarter! Hitachi’s Unparalleled Customer Support General Maintenance Program Applications Support 99% Uptime Guarantee On-Site Startup Support Our standard warranty agreement and all full SMAs provide you with free parts, including RF coils, when needed in accordance with the terms of your contract. At startup time, you will receive extensive applications training for up to three technologists right at your facility. It’s a comprehensive five-day program that covers system configuration, operation, imaging protocols and performance testing, as well as a detailed overview of other vital MR subjects such as patient management and safety. Site Accreditation Support Under warranty or with an SMA, you can request our Service Engineer’s help in tuning your system for optimal performance as you acquire test phantom images. In addition, our Applications Helpline is available to advise you on parameters, image quality and the submission process, as well as assist in keeping you current with the ever-evolving site accreditation Quality Control program. No-Charge Software Upgrades Customers under warranty or with an SMA receive operating software upgrades that do not require associated hardware changes at no charge. These upgrades, usually released annually, can provide you with system quality enhancement and clinical capabilities. Marketing Support Marketing Assistance In addition to the wide range of printed marketing materials available to you, we provide consultation with our marketing specialists. You can also log into our exclusive customer web site to access our online marketing portal, which includes a digital photography gallery, marketing advice, a virtual marketing planner and an e-store for ordering promotional materials. Advanced Marketing Program (AMP) The Hitachi Advanced Marketing Program provides our customers strategic-level creative marketing design at no cost. Following a creative briefing, we determine the best ways to market your facility. This includes, but is not limited to: • Internet marketing • Print marketing • Billboards • Referring physician marketing • Creative design support On-Site Follow-up Support If you’re under warranty or have an SMA, you’re eligible for ongoing training at no additional charge. Applications Helpline For more immediate assistance, you can call our Applications Helpline at 800.622.4672 for advice and suggestions on any of your applications problems. Quick answers can help you maintain your schedule. Hitachi Institute for Technologists (HITS) To train technicians, we offer The Hitachi Institute for MR Technologists (HITS), in-house training programs exclusively for MR technologists from Hitachi MR customer sites. Attendance is free to new customers as well as those with existing Service Agreements. Remote Service Access Sentinel™ Remote Customer Support gives instant access to the information you need to provide the best possible patient care. We can provide clinical applications and service support from our national technical support operation, which is staffed by some of the most highly-trained MR clinical applications specialists in the industry. • Diagnostics • Error log review • Pre-scan data review • DICOM setting updates • Load of service backups • Cryogen monitoring Hitachi Medical Systems America, Inc. 1959 Summit Commerce Park, Twinsburg, Ohio 44087 USA Tel: 330.425.1313 800.800.3106 Fax: 330.425.1410 www.HitachiMed.com [email protected] HitachiMed.com 800.800.3106 DM# 84471 v1