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S CONFIDENTIAL Sony Service Company National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Service Bulletin TV Products Model: KV-32HS20, KV-32XBR400, KV-32XBR450, KV-36HS20, KV-36XBR400, KV-36XBR450 Subject: Cabinet Buzz Or Rattle At Power On. Symptom: (6143) Solution: No. CSV-1 534 Date: May 9, 2001 Degauss coil vibration during degauss operation at power on causes a buzzing or rattling noise to be heard from the cabinet. This noise is beyond the normal hum that is briefly heard during the degauss operation. If the customer complains of this symptom, install cushions around the degauss coils at the top and bottom of the set. QUANTITY REQUIRED DESCRIPTION PART NUMBER 2 CUSHION, DEGAUSS COIL 4-084-728-01 Adhesive side. Cushion. Adhesive side. Cushion. Step 1: Position a cushion below the top and bottom degauss coils as shown. Make sure the cushions are equally centered from left to right. Reference: VEA TV2001-11 PRINTED IN USA