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VeriCentre 3.0 Market Challenges Business Drivers • Inability to efficiently or effectively manage mass updates to install base • High support costs associated with application rollouts • Incomplete download challenges / multiple download attempts • Long knowledge transfer cycles on system operation • Potential security exposure for inappropriate access to system • The need to support higher concurrent download throughput • Inability to easily integrate into other corporate systems Market Challenges Technical Drivers • Static reports / inability to effectively mine custom data • Outdated user interface presents training challenges • Complexity in password management — too many passwords to manage from a corporate standpoint • Inflexible terminal memory management (clearing/defrag) during download process Solution: VeriCentre Version 3.0 • First release in nearly four years that is focused on enhancements rather than bug fixes • Market-driven enhancements • Framework for future value added features to be delivered on the 3.0 platform Version Comparison VeriCentre 2.2.2 VeriCentre 3.0 VeriCentre LE 2.0.4 VeriCentre LE 3.0 Operating System Windows 2000 / XP / 2003 Server Windows XP / 2003 Windows 2000 / XP Windows XP / 2003 Database MS SQL Server 2000 Oracle 8.1.7 /9i MS SQL Server 2000/2005 Oracle 9i / 10g MSDE 2000 MS SQL Server Express 2005 128 400 16 32 Dial, IP, RS-232 Dial, IP, RS-232, X.25 Dial, IP, RS-232 Dial, IP, RS-232 Maximum Number of Download Servers 16 16 accessed via 1 central database 1 1 Maximum Number of Remote Clients 255 255 5 10 1 million 1 million 50,000 50,000 Automated Download Scheduling No Yes No No Download Recovery No Yes No Yes Remote Diagnostics and Message Management Add-on Module Standard No No Information Collection and Reporting Add-on Module Standard No No Yes Enhanced Yes Enhanced Secure SSL Downloads Through third-party SSL tunnel Through third-party SSL tunnel Through third-party SSL tunnel Through third-party SSL tunnel Download Compression Yes Yes Yes Yes Legacy ZONTALK XML Legacy ZONTALK XML Device ID Injection/Cloning Yes Yes No No Ad-hoc Database Queries Yes Yes No No Parameter Auditing No Yes No Yes Maximum Number of Concurrent Downloads Communication Interfaces Maximum Number of Device Configurable Download Monitoring Data Import/Export File Formats Minimum Requirements • Operating System – Windows 2003 Server (for Enterprise) – Windows XP (for LE) • Database – Oracle 9i/10g or SQL Server 200/2005 (for Enterprise) – 2005 Express (for LE) • Miscellaneous – Microsoft .NET Framework 2.0 and 3.5 – IIS 5.0 or later 6 VeriCentre 3.0 – Features and Enhancements • Enhanced, customizable UI for Main Console • Advanced Reporting module with user definable reports • Terminal Manager enhancements – • • • • • • • 7 Form View, Parameter auditing, Advanced Search Download Automation Windows Authentication for User Login Stronger Encryption of passwords New, enhanced Download Monitor Support for large number of concurrent downloads New, enhanced GUI for configuring Communication Options Enhanced logging of downloads (including Serial #) VeriCentre 3.0 – Features and Enhancements • Support for Oracle 10g, SQL Server 2005 and SQL Server 2005 Express Edition (for LE version) • Installation Enhancements • Thoroughly updated documentation • New XML format based Import/Export • Download Recovery • Enhancements to Terminal Memory clearing • Various Bug Fixes for issues reported from field and support teams 8 Enhanced Main Console / Login • Customizable using XML format • ‘Recently Used’ tab • Set focus back to already running applications • Windows Integrated Authentication New Reporting Tools • No more Crystal Reports • Customizable using XML files • Drag and drop grouping • Ability to save filter values • Create custom private or public reports • Export to Excel or PDF • No formatting artifacts when exporting to Excel • End users can easily create their own reports Enhanced Terminal Manager • WebConsole-like Form View for editing Parameters • Auditing of Parameter Editing • Advanced Terminal Search • Completely re-written Terminal Properties screen • Support for Download Automation and Download Recovery Configuration Download Monitor • Completely rewritten • More fields in Summary View • Individual file listing in Detailed View • Ability to launch Communication Trace from Monitor client • Support for creating web-client (implemented as Web-Service) • No more UDP for communication Download Recovery Overview • Allows for resumption of downloads at point of failure, not from the beginning • Downloads are designed as multiple “download packets” to prevent full re-download • Failed downloads automatically resume Business Benefits • Simplifies/streamlines dial downloads • Reduces costs — Limits costly calls from merchants to support desk — Reduces overall burden to download system by improving efficiency — Lower download-related communication costs • Flexible — Determine download packet size to maximize performance Download Recovery In Action Without Download Recovery Download Unsuccessful Download Successful VeriFone devices With Download Recovery Download Unsuccessful Download Successful VeriFone devices Download Automation Overview • Scheduling of device initiated application loads (new/updates) without the intervention of the merchant • Device completes “update check” with download server(s) on a routine, pre-defined schedule Business Benefits • Reduces costs — No need to call the merchant multiple times — No onsite visit required • Simplifies application updates — Application downloads occur in the background — No need for merchant to interface with terminal for download — Will only download if in off hours and other applications allow — Robust error correction (e.g. re-attempt if communication down, mitigation of conflicting schedules from system) • Flexible — Update check for IP can occur more frequently than dial — Multiple servers can be supported Current Day Scenario 1. Application updated for compliance or new functionality reasons 2. Application staged in VeriCentre for download 3. Sales Support representative sent on site to complete new download or 4. Each customer is called and walked through a series of steps to get the download Costly to Implement Manual Intervention The Solution: Download Automation 1. Application updated for compliance or new functionality reasons 2. Application staged in VeriCentre for download … set for Automated Download 3. Terminal calls in on a preset scheduled basis to determine if downloads (new/updates) are available 4. Downloads automatically take place during pre-defined off hours for the merchant No On-site Visits No Calls to Merchants Reduce Cost for Updates Secure Web Access Overview • Graphical user display for ease of use Business Benefits • Reduces errors during staging — Graphical interface presents clear indication of parameter settings — Previous grid approach was tedious and required intimate knowledge of parameter format — Provides view of terminal • Flexible — Screen presentation is modifiable for specific user groups based on .xml filter file — Applies to all applications, not just SoftPay Web GUI Form based editor The grid approach