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Case Study: Spalon Montage and The iBLeague™ CHALLENGE Spalon Montage is a salon and spa business comprised of multiple locations. As a retail company, they rely on their point-of-sale (POS) system to produce the critical data they need in order to analyze their key metrics and coach OBJECTIVE team members. They’ve been challenged with getting this data out of the To get critical data out of the POS system without having to create and manipulate numerous files to POS system to view in one easy get a complete picture of a single transaction. The reports have not been -to-use platform displaying calculating key metrics correctly and files are cumbersome, containing an accurate and relevant metrics enormous amount of duplication and error. All of this creates significant • Minimize manual effort to manual effort and time, while not fully getting the right data. gather, mine and clean, • • and compare performance SOLUTION numbers and benchmarks Spalon Montage looked to iBusiness Solutions to get their data out of the across departments and POS system, mine and clean it, and upload it to The iBLeague™, a employees Software-as-a-Service. By simplifying the data, we created accurate View detailed reports of metrics for Spalon Montage that were relevant to people at every level of key metrics drilled down to the organization, from the owner to the technician. The iBLeague™ employee and individual provides analysis of the data through interactive and personalized transactions dashboards, scorecards, metrics, Quickly make decisions to trending, detailed reports, and adjust business practices to benchmarking. increase productivity, profitability, and RESULT predictability within each With accurate, relevant, and store and department more timely information, Spalon Montage has found value as they: • Increase efficiencies with a streamlined process for gathering clean, consistent, and critical data • Visually compare performance of key metrics across locations, departments, and technicians over any period of time • Gain actionable insight to make decisions with clarity and confidence to better coach their teams and serve their customers With clean data easily accessible in The iBLeague™, we were able to quickly perform data mining to support a client retention marketing campaign. This data mining identified a much more targeted client list 7300 Metro Blvd, Ste 590 Edina, MN 55439 952-831-7404 iBusiness-Soluons.com than the POS could provide, saving Spalon unnecessary discounts to the wrong clients, an amount nearing their subscription cost! © 2014 iBusiness Soluons, Inc. All rights reserved.