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SUCCESS STORY Viridor improves application performance even at their remote locations www.ipanematech.com AT A GLANCE COMPANY INDUSTRY Viridor is one of the UK’s leading recycling, waste management and renewable energy Recycling, renewable energy and waste management companies. Part of the FTSE 250 Pennon Group, Viridor provides the full range of recycling and COMPANY waste services including advanced materials recycling, glass reprocessing, 3,000+ employees composting, mechanical/biological treatment, waste to energy, transport, collection, 150 sites and safe and efficient landfill disposal. The company handles more than 10.5 million tonnes of material each year, recycling approx two million tonnes and generating 101 CRITICAL APPLICATIONS megawatts of renewable energy. Weighbridge application ERP File sharing CHALLENGE Viridor’s facilities are often located in remote areas, so providing bandwidth to disparate sites can be a costly challenge as there is generally poor telecoms Microsoft Office CHALLENGES infrastructure. “We were acquiring new sites and discovering that providing a decent amount of bandwidth could run into hundreds of thousands of pounds, which could not be justified for the services that needed to be provided,” said Simon Hill, Head of ICT, Providing bandwidth to remote locations Viridor. Low bandwidth was another challenge for Viridor, so they wanted to find a solution that would help them both prioritize and optimise performance of their critical Visibility of application performance applications, as well as make better use of available bandwidth. Another key issue for Viridor was a lack of visibility into what was happening on its network. If performance CHOOSING IPANEMA Ability to configure applications according to their priority issues occurred, the core ICT service centre in Taunton would receive incoming calls from different sites. When a user reported poor application response time, it was very hard for Viridor’s ICT team to identify the source of the problem. Viridor’s network is provided by Cable&Wireless Worldwide but the general network level reports Viridor OBESERVED BENEFITS received only showed there was a problem, not the detail required to identify why the Prioritization of business-critical applications problem had occurred. Ensuring application performance At one landfill site in Devon, Viridor operates a specialist Weighbridge system which controls two separate Weighbridges which are critical to the running of its operations. Identify trends in bottlenecks The site also has a meeting room which is often used to host regional management meetings. Previously, they were limited to a 256k leased line with about 4 or 5 people usually on-site. Problems would start to occur when meetings were held which would add additional people with laptops to the site and they would all synchronize offline Beyond the Network… folders and send/receive emails, etc. As a result, the critical Weighbridge application would grind to to a halt, as there was no bandwidth left to run the RDP session which was required for the weighbridge application. “We would get calls through to our service desk saying the Weighbridge application had frozen and our staff couldn’t weigh the vehicles. Consequently the vehicles had to be weighed manually which is not only time consuming, but also costly,” said Hill. In addition, when the network became available; the tickets from the manually weighed vehicles would have to be inputted into the system by hand which could lead to errors. Ipanema was deployed and managed by C&WW as part of its Application Performance Management (*APM) service. Viridor has two physical ip|engines, the first at the core www.ipanematech.com data centre in Taunton, Somerset and the second at a resilient network path into the Taunton data centre. It’s so important for Viridor to be able to prioritise its applications it has built Ipanema into its resiliency plans. Now if the primary data centre network link Ipanema develops next-generation solutions for enabling large enterprises to have full control and optimization of their global network; private cloud, public cloud or both. The Ipanema System unifies performance across hybrid networks. It dynamically adapts to whatever is happening in the traffic and guarantees constant control of critical applications. It is the only system with a central management and reporting platform that scales to the levels required by Service Providers and large enterprises. With solutions used extensively by many of the world’s largest telecom providers and enterprises across business and public sectors, Ipanema controls and optimizes over 100,000 sites among 1,000+ customers. goes down, the redundant, back-up link still has application optimisation embedded. The remainder of Viridor’s sites are managed by tele|engines. OBSERVED BENEFITS “C&WW provides our monthly application reporting metrics which are generated by the Ipanema system. This really has revolutionized how we manage our network in terms of visibility,” stated Hill. A resource is dedicated to the account that provides the report. They will look at a site for example that isn’t meeting Application Quality Scores (AQS) and then drill down to discover why that’s happening. Viridor can now look at trends and identify any potential bottlenecks quickly. “The reporting has been extremely useful. For example, we’ve just started to deploy software using Microsoft Systems Centre and Software deployment was traditionally tricky with our limited bandwidth. At the moment we’re rolling out Office 2010 and some sites only have 128k or 256k leased lines. Actually being able to roll out new software and have limited bandwidth lines continue to serve critical applications effectively necessitates WAN Governance...” With Ipanema, Viridor has much better visibility and control over its Ipanema enables any large enterprise to institute WAN Governance for aligning and automatically managing WAN performance according to business objectives. Ipanema solutions guarantee business application performance and continuity in a cloud computing world—anytime, anywhere. Using Ipanema, enterprises: application performance. Enable Cloud-Ready Network to their business strategy. “For Viridor, Ipanema is all about optimization and visibility, and has been revolutionary in terms of what it has provided to us as an organization. It really is a step change in our ability to manage our applications and their performance, and it allows us to concentrate on the provision of services rather than on the network performance,” said Hill. Ipanema is key in Viridor’s continual process of improvement. Ipanema accompanies Viridor in their growth through WAN Governance, aligning their network Guarantee user experience Accelerate business applications Unify hybrid networks Save on IT costs * Cable&Wireless Worldwide Application Performance Management (APM) monitors and manages your business-critical applications to ensure reliable, optimum performance across the WAN. Beyond the Network…