Download Medical Scribe Coordinator REPORT TO

MAYVIEW COMMUNITY HEALTH CENTER
JOB DESCRIPTION
JOB TITLE:
Medical Scribe Coordinator
REPORT TO:
Clinic Operations Manager/Assigned Provider
SUPERVISES:
Volunteer Medical Scribes
COMPENSATION STATUS:
Non-exempt
IMPACT OF ERROR:
Moderate
WORK SETTING:
Clinical, Administrative
LEVEL OF ACCESS TO EMR:
REVISED:
7/2016
EMPLOYEE SIGNATURE: _______________________________DATE: ______________
JOB SUMMARY
It will be the responsibility of the Medical Scribe Coordinator to annotate any dictated or written
information for the treatment of patients following all local, state and federal guidelines for
documentation into the electronic medical record. The Medical Scribe Coordinator will be
responsible for clearly recording each patient's symptoms, history, physical exam and
documenting the diagnosis. The Medical Scribe Coordinator role is not a direct patient care role.
In addition to scribing duties, the Medical Scribe Coordinator will recruit, train, and schedule
Volunteer Scribes. S/he will be responsible for monitoring and measuring the impact of the
Scribe Program at MayView.
JOB DUTIES AND RESPONSIBILITIES
Scribe-Specific Tasks and Duties
• The primary role of the medical scribe is to assist the provider with documentation of
each patient’s medical chart during his or her visit.
• The scribe accompanies the provider into the patient examination area in order to
transcribe a history and physical examination as given by the patient and physician.
• The scribe, under the direction of the provider, transcribes patient orders, including
laboratory tests, radiology tests, medications, etc.
• The scribe documents any procedures performed by the provider or nurses, on the
electronic medical chart.
•
•
•
•
•
The scribe should be an expert in the use of various templates and documentation
techniques available in the EHR, and use these tools efficiently so individual encounters
can be well documented, as well as accurate congregate data collected for statistical
reports.
The scribe transcribes any consultations or discussions with family and/or the provider.
The scribe completes the patient’s chart by transcribing results of any labs, x-rays, or
other evaluations. In doing so, the scribe continuously checks on the progress of this data
in order to get the patient’s workup complete so that the provider is able to make his or
her decisions regarding that patient.
The scribe lists all proper diagnoses as well as any follow up instructions and
prescriptions, as dictated by the provider.
The scribe does not directly assist with patient care.
Scribe Coordinator-Specific Tasks and Duties
• The scribe coordinator recruits volunteer scribes using existing tools and develops and
implements new outreach strategies to publicize the scribe volunteer program.
• The scribe coordinator trains scribes in NextGen EHR and MayView volunteer scribe
workflow.
• The scribe coordinator schedules volunteer scribes to ensure coverage.
• The scribe coordinator monitors and measures scribe performance and attendance in
addition to provider and patient feedback.
• The scribe coordinator conducts provider and patient satisfaction surveys.
General Agency Duties
• Fosters an environment that promotes trust and cooperation among all MayView staff.
• Enforces clinic policies and procedures to ensure that the principles of MayView are
implemented.
• Maintains confidentiality of all patient and employee information to all except the Clinic
Operations Manger, Medical Director or other designated employees.
• Informs Clinic Operations Manager of matters of general interest and problem areas as
such are determined or discovered.
• Attends all mandatory meetings and other meetings as requested.
• Understands and adheres to the Code of Conduct policy.
Customer Service
• Participates in customer service related issues. Adheres to the following customer service
values created for MayView:
•
Our Patients are our greatest priority
•
Our Attitude is respectful, professional & authentic
•
Our Community is defined by collaborative team work, effective
communication and problem solving
•
Our Professionalism projects patient-centered care, innovation, and
continuous quality improvement
Personal/Behavior
•
•
•
•
•
•
•
Displays cheerful demeanor and makes positive comments when on duty.
Refrains from participation in harmful gossip, dysfunctional group interactions and
divisive behavior.
Displays courteous and professional behavior in all interactions with the public.
Works cooperatively with other staff members.
Displays flexibility in accepting, changing or carrying out assignments.
Adheres to dress code expectations.
Displays sensitivity in a multicultural environment.
Knowledge, Skills and Experience
• Ability to read, write, understand and spell English and medical terminology correctly.
• Basic Computer proficiency in Windows environment
• Typing 35-45 WPM
• Spelling in English at a minimum of 10th grade level
Education and Training
• High school diploma or equivalent
Preferred
• Previous experience working in an outpatient clinic or doctor’s office
• Medical Transcriptionist experience
Physical Demands
• Standing/Walking: Up to 90% of the workday consists of stand/walking on laminate
floors while performing Medical Scribe duties.
• Sitting: Up to 50% of the workday may be spent sitting in exam and staff rooms typing
notes.
• Talking: Average ability and fluency in English is required in communicating with
patients and staff.
• Hearing: Average ability is required in listening to patient/provider interactions and
performing all job duties.
• Seeing: Average ability is required to read and follow instructions and assisting patients.