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McGraw-Hill/Irwin © 2004 The McGraw-Hill Companies, Inc. All rights reserved. Chapter 17 Using Digital Interactive Media and Direct Mail Explores the important factors advertisers weigh when considering digital interactive media and direct mail Objectives Discuss the opportunities and challenges of digital interactive media Debate the pros and cons of the Internet as an advertising medium Explain how Internet advertising is sold and how much it costs Assess which kinds of mailing lists are best Explain the evolution of interactive media Define the various kinds of Internet advertising Enumerate the various types of direct-mail advertising Categorize the costs associated with directmail advertising Digital Interactive Media 6 5 4 1996 1998 1999 2000 2001 3 2 1 0 Web Ad Spending ($billions) Internet as a Medium Evolution of the Internet Commercial online services Internet Service World Wide Web Provider Home pages Web Browser Web pages Internet Search Engines Website addresses The Internet Audience Who uses the Net? How people access the Net Narrowband Broadband Cable Modem DSL DirecPC WebTV perception, Exchanges Types satisfaction of Internet Advertising Websites Web page Banners and Buttons Banner Rich media ad Button Interstitial Rich mail perception, Exchanges Types satisfaction of Internet Advertising Websites Banners and Buttons Sponsorships and added-value packages Search engine marketing Meta ad perception, Exchanges Types satisfaction of Internet Advertising Search engine marketing Classified ads E-mail advertising Spam Customer retention and relationship management (CRM) Viral marketing perception, Exchanges Types satisfaction of Internet Advertising Search engine marketing Classified ads E-mail advertising Problems with the Internet as an advertising medium Using the Internet in IMC Pros and Cons of Internet Advertising Pros Interactive Medium In-depth information Enormous audience Rapidly growing industry Immediate response Reaches BTB users Selective targeting Advertorials Proximity to purchase Virtual storefront Affluent market Pros and Cons of Internet Advertising Cons Security and privacy Untested medium Global marketing limits Targeting costs Slow downloads Exchanges Measuring theperception, Internet satisfaction Audience Seeking standardization Ad request Click rate Promise of enhanced tracking Cookies perception, Exchanges Buying Time and Space on the satisfaction Internet Pricing methods Keyword purchase Click-throughs Affiliate marketing programs perception, Exchanges Buying Time and Space on the satisfaction Internet Pricing methods Cost of targeting Stretching out the dollars Ad networks perception, Exchanges Global satisfaction Impact of the Internet Online ad spending: $71 billion Online Ad Spending Africa Asia/Pacific U.S. Europe Canada Latin Am Middle East perception, Exchanges Other Interactive Media satisfaction CD-ROM Catalogs and magazines Kiosks Interactive TV Direct Mail Advertising: The Addressable Medium Growth of direct mail Types of direct mail E-mail Broadsides Sales letters Self-mailers Postcards Statement stuffers Business reply mail Folders and brochures House organs Catalogs Direct Mail Advertising: The Addressable Medium Growth of direct mail Types of direct mail Using direct mail in the media mix Pros and Cons of Direct-Mail Advertising Pros Selectivity Personal Impact Coverage and reach Exclusivity Flexibility Response Control Testability Pros and Cons of Direct-Mail Advertising Cons Selectivity problems High cost per exposure Negative attitudes Delivery problems Environmental concerns Lack of content support Buying Direct Mail Advertising Acquiring direct-mail lists House lists Mail-response lists Compiled lists Production and handling Letter shop Distribution