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The Small Theatre Company Learning Objectives • Describe the process of communication • List possible barriers to communication • Define and give examples of: – Internal/external Communication – Formal/Informal Communication • Identify how technology contributes to modern communication • Select and explain suitable communication systems Process of Communication Transmitting (sending) information (the message) from a sender to a receiver. The receiver can be one person or a group of people. The medium is your chosen method of sending the information e.g. telephone, letter, e-mail, DM, blog, micro blog (Twitter) Formal/Informal Formal – accurate, precise, correct use of SPG, well presented, official, proper e.g. a meeting with your boss, a interview, an assembly, an English essay Informal– casual, slang, unofficial, relaxed, natural e.g. phone call with your friend, a tweet, dm Internal/External Internal – communication within somebody who works within the same organisation e.g. managers, supervisors, operatives, colleagues etc External – communication with somebody outside the organisation e.g. customers, suppliers, local community Communication Systems When deciding how to send a message you must think: Who What Complete Task 1 of Worksheet 1 Why Types of Communication Written Methods Oral Visual Task Complete Task 2 of Worksheet 1 Barriers to Communication A barrier is anything which prevents information from being delivered correctly or causes the receiver to misinterpret. Examples include: noise, time delay, technical problems, language barriers, use of technical jargon Task Complete Task 3 of Worksheet 1 How well did you do? • I can describe the process of communication • I can define and give examples of: – Internal/external Communication – Formal/Informal Communication • I can identify how technology contributes to modern communication • I can list possible barriers to communication