Download data and insight JD

Maggie Keswick Jencks Cancer Caring Centres Trust
Job Description
JOB TITLE:
Database and Insight Analyst
REPORTS TO:
Database Services Manager
PROFESSIONAL SUPERVISION:
Head of Data and Operations
RESPONSIBLE FOR:
n/a
LIAISES WITH:
All teams and volunteers as required plus external
suppliers when required.
PAY BAND:
5
BASE:
Maggie’s Glasgow Office.
Some UK travel will be required.
2. JOB SUMMARY
As a key role in the organisation, the post holder will be delivering business critical tasks for
business as usual operations such as loading and extracting data, creating and providing key
insight to staff at all levels.
Duties will include being responsible for successfully delivering work requests received from
across the organisation in order to assist and support the effective use of Maggie’s donor and
programme databases to maximise fundraising income, cost effectiveness and donor
experience.
To deliver data insight including data requests, reports, statistical analysis as part of this role
and coverage for the other analyst roles in the team when required.
The post holder will establish strong collaborative working relationships both internally and
externally. Internally the post holder will be working with colleagues at all levels.
It is important that the post holder help us develop our internal SQL and ThankQ
development knowledge – this is clearly stated as desirable and therefore a willingness to
clean and develop these skills is important.
3. ORGANISATIONAL POSITION
The role will be reporting to the Database Services Manager within the Data and Operations
team as part of the Operations department.
4. KEY RESULT AREAS
KRA 1. Primary job requirements:
1. Delivering work requests received from across the organisation in order to assist and
support the effective use of Maggie’s donor database, programme database and
other data storage areas and systems.
2. Prepare exports, import and database queries and set up routines for other processes
such as mass imports, exports and updates on the database to allow users to
undertake their responsibilities.
3. To assist in the daily running of a help desk function for all database users, dealing with
queries directly and/or escalating issues to the Database Services Manager, Head of
Data and Operations or the IT Department when appropriate.
4. Ensure that Service Level Agreements are met and adhered to with internal clients.
5. To champion the effective use of the databases and other systems and data accuracy
with staff and volunteers in order to ensure data is of a good and clean standard.
6. To attend internal and external meetings as agreed with the Database Services
Manager or Head of Data and Operations.
7. To deliver data insight including data requests, reports, statistical analysis as part of
work requests using the inbuilt system tools or data warehouse.
8. To work with the Process and Insight analyst to develop, update and publish user
processes, guides and procedures. Also, document in full this roles process
documentation to a high level so that other analysts can cover processes when
required.
9. Perform other duties commensurate with skills and abilities, as requested by the Head
of Data and Operations.
KRA 2. Finance, Policy and Programme Development:
1. To comply with statutory responsibilities and to act at all times with due care and
attention to the health and safety needs of themselves and others.
2. To maintain the confidentiality of personal and sensitive data with which the post holder
comes into contact and in compliance with the Data Protection Act.
KRA 3. Research and Development Activity
1. To contribute to research and development on a project basis, as agreed with the
Database Services Manager or Head of Data and Operations.
KRA 4. Administration and Information Technology
1. Responsibility to ensure that all administrative tasks required within the role are
completed in accordance with Maggie’s policies and procedures.
KRA 5. Other
1. The post holder will be expected to perform to best standards in fundraising practice
and in accordance with Maggie’s own fundraising and programme policies and
procedures.
2. Conditions of employment are in accordance with contract of employment.
3. Maggie’s policies and procedures and other conditions as described in Maggie’s staff
handbook.
4. To cover other team analysts roles during absence and annual leave.
Person specification: Database and Insight Analyst
Essential
Training and
qualifications
GCSE/A Levels or equivalent.
Desirable
Educated to degree
level.
Proven by
CV and
references.
SQL Server
Qualification/certification.
Experience
Experience in IT support provision,
including requirement specification
gathering and first/second line
support.
Experience of database
administration in a multi-user
environment.
Knowledge and
Skills
Basic knowledge of SQL.
Data validation and manipulation
techniques using SQL and/or visual
basic (including Excel macros, linked
work books and pivot tables) & MS
Access.
Excellent planning, administrative
and organisational skills.
Excellent interpersonal and
communication skills.
Excellent numerical skills and the
ability to manipulate raw data.
Flexible and responsive with strong
problem solving skills.
Experience of
application development
within the voluntary
sector and working with
end users.
CV, interview
and
references.
Experience of writing
mutli-table queries and
performing large data
updates.
Advanced knowledge of
SQL including building of
scripts and SSIS
packages.
Excellent documentation
skills using Visio and
Word.
CV,
references,
interview and
selection
procedure
exercises.
Knowledge of Data
Protection and Gift Aid.
Knowledge of basic
fundraising principles.
Knowledge of ThankQ
database.
SPSS knowledge.
Proficient with full Microsoft Office
Suite.
Personal
Enthusiastic, personable and able to
relate to people at all levels.
Determined, professional, friendly
and resourceful.
Calm under pressure.
Well-organised.
Team player but able work on own
initiative.
CV, interview
and exercises.