Download The 8th Annual National Public Sector Communication Officers

The 8th Annual National
Public Sector
Communication Officers’
Conference 2017
Practical Strategies to Enhance Communication and Develop
Effective Stakeholder Engagement Techniques
FEATURED SPEAKERS
Belinda Newham
Director, Strategic Engagement and Cybercrime Policy
CERT Australia within the Attorney-General’s
Department
Alexandra Kelton
Assistant Secretary Corporate Communications
Department of Defence
Roger Sharp
Chief Communications Officer
Department of Health and Human Services Victoria
Brett Fifield
Deputy Director General, Performance and Engagement
NSW Department of Primary Industries
Tracey Bell
Branch Manager, Communication Services Branch
Department of Social Services
Gervase Greene
National Manager, Media
Australian Securities and Investments Commission
Louise Greig
Director, Biosecurity Communications
Department of Agriculture and Water Resources
Michelle Skehan
Head of Communications, Media
Australia Post
Richard Littleton
Director, Communication and Engagement
Department for Communities and Social Inclusion
Government of South Australia
Biljana Wenning
Assistant Director, Communications
Department of Industry, Innovation and Science
Johanna Lowe
Deputy Director, Marketing and Communications
University of Sydney
Pre-Conference Workshop
3 April 2017
Conference
4 & 5 April 2017
Post-Conference Workshop
6 & 7 April 2017
Novotel Canberra
Essential skills for communication
excellence
Best practice media management
Strategies for maximising
stakeholder engagement
Developing strategic communication
campaigns
EARLY BIRD DISCOUNTS
Joanne Crowther Change and Communications
Manager, SAP Roadmap Programme
Department of Health
Book & Pay by 11 January 2017 to
receive an additional Value Plus Discount!
Jessica Summerrell
Senior Manager, Media and Communications
ACT Education Directorate
Phone: +61 2 8239 9711
www.liquidlearning.com
Booking Code - Q1
Shaun Rohrlach
Director, Access Programs
National Archives of Australia
Kate Clark
Director, Communications
Australia Council for the Arts
Neryl East International conference speaker; reputation,
communication and media strategist and trainer
Neryl East Communications
Ron Forrester Government Relations Manager and
Strategic Communications Consultant
OPF Consulting
Liz Tilley
Coach
Liz Tilley Coaching
Robyn Walker
Facilitator, Speaker/Presenter, Life Coach
Unison Communications Pty Ltd
PROUDLY SUPPORTED BY
Pre-Conference Workshop
Navigating the Shifting Medium of Communications
9.00 - 4.30 3 April 2017
With the opportunity to access and share news and information becoming increasingly easy for consumers, organisations must rethink their
communication approaches to ensure that their messages are effectively delivered to their desired audience. These rapid changes taking place
in the world of communications has led to the need to seek innovative strategies to compensate for such advancements. Identifying areas of
traditional media that are no longer relevant, while exploring inventive forms of connecting with the public, are critical skill sets for organisations
looking to stay abreast of the technological developments in today’s society.
The ability to navigate and anticipate change has become one of the most sought-after management skills in professionals across all job types.
For those in communication roles, this technique of forecasting upcoming trends in media while still providing effective information is a difficult,
yet necessary responsibility which must be fulfilled. By embracing the dynamics of the ever-evolving role of communications, communication
professionals will be equipped to deal with the changing and complex environment of the public sector and unlock their communication capabilities
throughout their organisation.
This interactive workshop will provide delegates with valuable knowledge surrounding the adapting communications landscape, as well as deliver an
array of skills and strategies that will assist individuals looking to proactively anticipate and grasp the changing face of communications in the public
sector.
The communication transformation
• The deep impacts of digital
• Helping your organisation thrive in a reputation-driven world
• The rise of the ‘regular employee’ as the chief communicator
The new role of the communication professional
• From reputation gatekeeper to facilitator
• Embracing an adaptive mindset
• Recognising that all changes start small
Harnessing the opportunities of the digital world
• Staying ahead in a game where content is king
• Spotting valuable opportunities and keeping your organisation on board
• Avoiding reputation pitfalls
Revolutionising your organisation’s communication strategies
• Devising an innovative approach to communication change
• Adjusting to unexpected developments
• Looking to the future of digital
Expert Facilitator: Neryl East International conference speaker; reputation, communication and media strategist and trainer
Neryl East Communications
Dr Neryl East works with leaders and teams who want to stand out, accelerate success and avoid costly reputation mistakes.
She has more than 30 years experience as a communications professional and an extensive track record in Public Sector communications.
Neryl began her career in the media, spending more than a decade as a journalist, producer and presenter in radio and television. She then
“crossed to the dark side” into corporate communication, where her roles included Head of Communications and Marketing at the Australian War
Memorial.
As the director of a specialist communication and reputation agency, Neryl now provides strategic communication and executive training services to
all tiers of government across Australia.
She has a Master of Arts and PhD in Journalism, is a Certified Speaking Professional and an Amazon best-selling author on media and
communication.
ABOUT THE EVENT
With technological developments becoming a societal norm, professionals in the communications space must prepare themselves with the necessary tools and skill
sets to remain ahead of advancements and place an innovative foot forward. In order to navigate the complexities of such a changing environment while still managing
to provide value to one’s organisation, it is essential to form a resilient communication strategy that will adhere to public sector requirements and regulations.
The 8th Annual National Public Sector Communication Officers’ Conference is the premier development and networking event for communication professionals
across all tiers of government. This unique forum provides the opportunity for practitioners to discuss the challenges, best practice and future directions for the
communication realm within the public sector. With a compilation of case studies, expert commentaries and a panel discussion comprised of some of the country’s
leading professionals in the space, real-world insights and practical advice will be provided concerning communication efforts in the public eye.
This event is an invaluable networking opportunity to engage with leaders and peers across all areas of the public sector, register seats or tables early to secure your
team’s place and benefit from this fantastic opportunity to refresh skills and strengthen networks with other like-minded professionals.
TEAM BOOKINGS
SPONSOR TODAY!
Receive a 20% discount when
booking a team of 8 to attend,
please call: +61 2 8239 9711 or
email: [email protected]
Limited sponsorship and exhibition opportunities
available. For your chance to brand yourself as a
market leader, please call: +61 2 8239 9711 or email:
[email protected]
Utilising Media to Achieve Optimal Audie
Day One
4 April 2017
8.30 - 8.55
Registration and Morning Coffee
8.55 - 9.00
Official Welcome and Opening Remarks from
the Chair
9.00 - 9.40
OPENING KEYNOTE CASE STUDY
Robyn Walker Facilitator, Speaker/Presenter, Life
Coach
Unison Communications Pty Ltd
11.35 - 11.45 Questions and Discussion
11.45 - 12.25 CASE STUDY
The power of third party endorsement
For any organisation trying to communicate a message or
market a product, the power of third party endorsement
is unmatched. The ability to engage effectively with other
parties to promote your organisation and campaigns is
critical for professionals within the communication space.
In this session, Kate will highlight valuable lessons she has
learned throughout her time at the Australia Council for the
Arts, and share her outlook on the importance of third party
endorsement to reach organisational goals. Discuss:
• How to establish important relationships with third party
stakeholders
• Developing your brand
• Appealing to the public and generating a good reputation
Strategies to enhance strategic engagement
efforts
With the influx of media options available to consumers,
ensuring that your organisation’s message is received and
absorbed is becoming increasingly difficult. In order to
deliver an effective communications campaign, whether
that be to internal or external stakeholders, recognising
your audience and what method of communication
will successfully connect with them is pivotal. As the
Director of Strategic Engagement and Cybercrime
Policy in CERT Australia within the Attorney-General’s
Department, Belinda will reflect on innovative strategies
to engage with stakeholders, and how she effectively
delivers communication, media and engagement services
throughout her organisation. Discuss:
• The importance of having a thorough communications
strategy
• Recognising when changes need to be made
• Techniques to incorporate innovation within CERT
Australia
Kate Clark Director, Communications
Australia Council for the Arts
12.25 - 12.35 Questions and Discussion
12.35 - 1.35 Networking Lunch
1.35 - 2.25
Belinda Newham Director, Strategic Engagement
and Cybercrime Policy
CERT Australia within the Attorney-General’s
Department
9.40 - 9.50
9.50 - 10.30 CASE STUDY
Utilising social media to boost culture and
increase staff involvement
In a world with a plethora of outlets for consumers to gain
their information, the ability to use innovative communication
techniques to generate engagement is essential. Being the
first department to use Workplace by Facebook, the NSW
Department of Primary Industries has managed to boost
culture and increase staff engagement. Brett will explain
how this has impacted the work place and the benefits of
utilising this technology. He will discuss:
• Workplace by Facebook, what is it and how it works
• How to implement new technology in the work place
• Deciding what will work best for your organisation
Alexandra Kelton Assistant Secretary Corporate
Communications
Department of Defence
Joanne Crowther Change and Communications
Manager, SAP Roadmap Programme
Department of Health
Jessica Summerrell Senior Manager, Media and
Communications
ACT Education Directorate
Roger Sharp Chief Communications Officer
Department of Health and Human Services Victoria
Johanna Lowe Deputy Director, Marketing and
Communications
University of Sydney
Biljana Wenning Assistant Director, Communications
Department of Industry, Innovation and Science
Brett Fifield Deputy Director General, Performance
and Engagement
NSW Department of Primary Industries
10.30 - 10.40 Questions and Discussion
10.40 - 10.55 Morning Tea
10.55 - 11.35 EXPERT COMMENTARY
How human behaviour affects communications
PLUS TWO WORKSHOPS!
Plus Two Separately Bookable Full-Day
Workshops on 3 & 6-7 April 2017
The rise of digital and how it impacts the
workplace
With today’s technological advancements, the need to
constantly adapt and adjust in order to align with current
trends, forecasts and challenges is undeniable. As digital
is becoming such a prominent aspect of day-to-day life,
realising how it affects the workplace and identifying
ways to respond accordingly is essential. This interactive
panel discussion will explore innovative ideas surrounding
the impact of digital in the work environment, as well as
highlight practical examples of the ways technology is being
implemented in communication roles. Discuss:
• Using digital to enhance your organisation’s
communications strategies
• Understanding the benefits of technology in the work place
• Navigating digital challenges
Questions and Discussion
For communication professionals, understanding your
audience is key. The ability to understand how one behaves
and receives and accepts your message will determine
the type of communications campaign you launch. In
this session, Robyn will delve into the foundation of
understanding human behaviour, and ultimately how that
influences communication efforts. She will cover:
• Behaviour coming from a level of conscious
understanding
• Ensuring your audience hears what you are saying
• Communicating to align with human behaviours
INTERACTIVE PANEL DISCUSSION
2.25 - 3.05
CASE STUDY
Cross-government integrated communications
planning - River Murray high flows
When a natural disaster or disruptive event happens,
communication efforts must be implemented strategically and
promptly while incorporating the viewpoints and opinions on
VALUE PLUS DISCOUNT
Receive up to $350 off registration if you
register and pay by 11 January 2017
ence Outreach
many public sector entities. A recent example of this includes
the high flows/black water in the River Murray and its impacts
on tourism, safety, environment, industry, and communities.
In this session, Richard will share how South Australian
Government agencies and the tourism industry collectively
managed the issues and risks of this incident using integrated
communications. He will discuss:
• The framework for cross-government communication
strategy
• How to devise a plan to deal with far reaching, urgent or
unexpected situations
• Consulting with other agencies and industries for a
collaborative message
Day Two 5 April 2017
8.30 - 8.55
Morning Coffee
8.55 - 9.00
Opening Remarks from the Chair
9.00 - 9.40
OPENING CASE STUDY
When applying traditional communication practices to any
workforce, certain modifications must be made in order
to align with the standards and vision of that organisation.
For those working in the public sector, it is even more
critical to adapt to the specific practices and techniques
associated with government protocol. Having extensive
experience working within the corporate sector, Roger
will reflect on how he transitioned into a government role
and what he has learned throughout the process. He will
discuss:
• Applying practical changes to communications in
government
• Identifying the areas that corporate and government
overlap and differ
• Customising your communication style to fit within your
department
Richard Littleton Director, Communication and
Engagement
Department for Communities and Social Inclusion
Government of South Australia
3.05 - 3.15
Questions and Discussion
3.15 - 3.30
Afternoon Tea
3.30 - 4.10
EXPERT COMMENTARY
Creating boundaries in a reactive space
In a world with 24/7 connectivity, establishing boundaries and
creating a separation between work and the rest of your life
is necessary to maintain a healthy lifestyle and professional
mindset. For communication professionals, establishing and
maintaining this disconnect in a role where being reactive is
a critical component of the work day is difficult. With years
of experience working at different departments in the public
sector, Liz will discuss the importance of knowing when to
disengage from the demands of work in order to recharge
and take a break from such a switched-on office environment.
Discuss:
• Making boundaries a priority
• Understanding the impact of overworking
• Keeping the communication going while disconnecting
Liz Tilley Coach
Liz Tilley Coaching
4.10 - 4.20
Questions and Discussion
4.20 - 4.30
Concluding Remarks from the Chair
NETWORKING RECEPTION
4:30 - 5:30PM
Make the most of your experience,
join us to network over complimentary
canapés and drinks
Commercial practice applied to public service
Roger Sharp Chief Communications Officer
Department of Health and Human Services
Victoria
9.40 - 9.50
Questions and Discussion
9.50 - 10.30 CASE STUDY
Agile strategic communications - Embracing
adaptive planning
For communication professionals, it is essential to
understand and accept that the environment one
operates in is constantly evolving and adjusting to
social and technological advancements. Responding
to incidents with agility and promptness is absolutely
critical. In order to produce effective communication,
anticipating changes is key when planning out the best
strategic efforts to convey an organisation’s message. In
this session, Louise will highlight important strategies she
has developed throughout her years in the public sector,
and offer useful advice on how to create a strategic
communications plan that will assist your organisation’s
goals. She will cover:
• The importance of a strategic plan
• Navigating government protocols when delivering rapid
response
• Learning to measure, inspect, and adapt your strategy
Louise Greig Director, Biosecurity Communications
Department of Agriculture and Water Resources
10.30 - 10.40 Questions and Discussion
10.40 - 10.55 Morning Tea
WHO WILL ATTEND
10.55 - 11.35 CASE STUDY
Managers, Directors, Advisors, Officers and Consultants in the Public Sector
responsible for:
• Communication
• Public Relations
• Social Media / Community
Management
• Public Affairs
• Corporate Affairs
• Media Relations
• Marketing and Campaign
Management
• Digital / Online Engagement
• External Relations
• Stakeholder Engagement
• Community Engagement
• Community Education
• Content Creation / Management
• Publications / Editorial
Innovation in the Corporate Affairs Function
Communications professionals not only face a fastevolving communications landscape but also changing
ways we communicate our message. In the chaos
of managing a comms unit, how do you stay abreast
of changes and take the time to innovate? Gervase
works within the media department at the Australian
Securities and Investments Commission and he will
discuss communications and innovation from the distinct
perspective of Australia’s corporate watchdog. Gervase
will cover:
SUPER SAVER DISCOUNT
EARLY BIRD DISCOUNT
Receive up to $250 off registration if you
register and pay by 8 February 2017
Receive up to $150 off registration if you
register and pay by 8 March 2017
Innovative Strategies to Engage Stakeholders
the response of such efforts and determining how to react
to the feedback are key aspects of any role in media and
communications. In this session, Michelle will draw on her
experience at the Australia Post and how she has utilised
media to achieve her communication goals. Discuss:
• Identifying the right media for your organisation
• Creating a system to analyse your communication efforts
• Incorporating media in your communications campaign
• Why does a regulator need a communications function?
• What is innovation and why should we care?
• What drives innovation?
• Creating a culture of innovation in the communications
function
Gervase Greene National Manager, Media
Australian Securities and Investments
Commission
Michelle Skehan Head of Communications, Media
Australia Post
11.35 - 11.45 Questions and Discussion
11.45 - 12.25 EXPERT COMMENTARY
Can creativity and bureaucracy co-exist?
When it comes to handling the communication aspects
of a government organisation, different techniques and
strategies must be implemented in order to comply with
regulated standards and protocols. Ensuring that a level
of creativity and originality is maintained throughout this
process is important when looking to develop effective,
yet interesting content. In this session, Tracey will explore
the recently launched Violence against Women national
advertising campaign. She will highlight how creativity was
used while still adhering to public sector requirements.
Discuss:
• Creating a plan for creative content
• Navigating clearance and approval processes
• Understanding when to use imagination and when to
stick to the script
2.45 - 2.55
Questions and Discussion
2.55 - 3.10
Afternoon Tea
3.10 - 3.40
CASE STUDY
Contemporary communication specialists play a crucial
role in connecting and empowering communities with the
decision-making processes of government. In an era of
mass-(mis)information, we must improve communications,
audience engagement and information management by
government. Drawing on several years of experience in
national communications and community engagement roles,
Shaun will explore the importance of communications to the
open, transparent and accountable relationship between
‘government and society’. Discuss:
• Key techniques for delivering strategic communications
• Strategies for audience engagement
• Driving innovative and continuous improvement in access to
government information
Tracey Bell Branch Manager, Communication
Services Branch
Department of Social Services
12.25 - 12.35 Questions and Discussion
Shaun Rohrlach Director, Access Programs
National Archives of Australia
12.35 - 1.35 Networking Lunch
1.35 - 2.05
CASE STUDY
Ensuring effective and innovative communication
in the public sector
3.40 - 3.50
Questions and Discussion
3.50 - 4.20
INTERACTIVE CLOSING ROUNDTABLE
In order to stay on top of the ever-changing and fast-paced
world of communications, professionals must exhibit
agility, resilience and strategy in their everyday duties. By
devising a tactical plan to deliver innovative communication
efforts, organisations will unlock their potential to provide
effective messages and information. With 25 years of
experience working within the public and private sectors,
Ron will highlight important communication strategies he
has learned, as well as reflect on the changing face of
communications over course of his career. He will cover:
• Customising communication efforts for different projects
and different audiences
• Analysing and updating your strategic approach and
making appropriate modifications
• Key skills for communication professionals in a 24/7
environment
Ron Forrester Government Relations Manager and
Strategic Communications Consultant
OPF Consulting
2.05 - 2.15
Questions and Discussion
2.15 - 2.45
CASE STUDY
Media management and monitoring - Effective
evaluation of communication efforts
When implementing a communications campaign, it is
essential to ensure the appropriate media is used in order
to achieve an organisation’s goals. Identifying the best
medium to reach your desired audience and convey your
message will ultimately dictate the success of a campaign.
Understanding the effects of different media, observing
Phone: +61 2 8239 9711
www.liquidlearning.com
Communications, audience engagement and
information management in a post-truth world
Looking to the future for communication
professionals in the public sector
Communication efforts within the public sector are constantly
being modified and developed to reflect the innovative
changes in society. As such, professionals in the space must
equip themselves with the tools and skill sets to compensate
for such changes. This interactive closing roundtable will
reflect on the themes discussed over the past two days and
provide delegates with the opportunity to share their insights
and ask questions. Examine:
• The changing face of public sector communications
• The challenges of innovative communications
• Applicable tools and techniques to implement in the work
place
Neryl East International conference speaker;
reputation, communication and media strategist and
trainer
Neryl East Communications
4.20 - 4.30
Concluding Remarks from the Chair
and Conference Close
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Post-Conference Workshop
Communication Professionals Leadership Toolkit
9.00 - 4.30 6 April 2017
Day 1
9.00 - 4.30 7 April 2017
Day 2
Exploring personal strengths and areas for growth
Becoming an influencer and strategic advisor
• Management vs. Leadership - What’s the difference?
• Identifying and aligning personal leadership traits with organisational
goals
• Recognising and managing the demands of leadership
• Understanding the expectations of internal and external
stakeholders
• Adding value as an advisor within your organisation
• Be seen as the strategic advisor or trusted business partner in your
organisation
• Create impact to drive the business forward
Understanding and developing your leadership capability
• Explore your preference profile and the profile of others
• Identify skills by applying the competence model
• Explore the 4 competencies of leadership
• Motivating and driving performance
Developing a consultative approach to demonstrate your value:
• What does it mean to take a consultative approach?
• Explore the consultative model, understand what outcome you
want to achieve
• Hook/offer request to earn the right to consult
• Conduct a contracting conversation
Building trust and influencing your key stakeholders:
Building a cohesive and high performing team to improve
productivity:
• Working through trust and the trust equation
• Know how you influence, what is in your toolkit
• Know who you need to influence and why
• Dealing with difficult people and difficult situations
• Identifying the strengths and weaknesses of your reports
• Explore and apply the Parker team player survey
• Encouraging feedback and discussion to improve timeliness,
creativity and effectiveness
• Understanding the needs and motivations of stakeholders
Develop a leadership action plan for yourself and your team
Getting the best out of people
• Becoming a better listener
• Emotional intelligence and the emotional competence framework
• Coaching skills, giving and receiving feedback
• Exploring various mindsets
• Identify skill gaps and how can you fill them?
• Build your plan to increase your leadership position
• Identify the plan for your team? What are the gaps? What are the
opportunities and challenges?
• Final wrap up and reflection.
Expert Facilitator: Adrian Cropley President and Founder Cropley Communications
Adrian Cropley, ABC is one of the world’s leading corporate communication & change strategists with over 25 years business and communication
experience, working in a variety of roles, from project management, HR management to change management and organizational development.
Until 2004 Adrian was the head of corporate employee communication for a major telco within Asia Pacific. He is now CEO of Cropley
communication and the Centre for Strategic Communication Excellence, focusing on change, communication & coaching solutions for a global
client base.
Adrian has worked with a variety of clients on major change communication projects and developing corporate communication strategies for
companies including Unilever, Shell, Bupa, NAB, ANZ, Alcatel–Lucent, Infosys as well as various government departments including the Australian
Tax Office, the Department for Business, skills and innovation in the UK and organizations like the Hong Kong Police. He also conducts in-house
and public training and development programs, as well as strategic planning workshops. Adrian has conducted Master classes and workshops
across the globe including, USA, Canada, UK, Sweden, Hong, Kong, Singapore, Thailand, Malaysia, India, Indonesia, Philippines, China, Japan,
New Zealand, South Africa, Kenya as well as Australia.
An Accredited business communicator, Adrian guest lectures at RMIT University Melbourne and is on the advisory committee for the Public
Relations program. He is a director on the board of an Australian based; IT services company and the Sacred Heart Mission, one of Melbourne’s
biggest homeless charities and has led many teams in his career.
Adrian is a multiple IABC Gold Quill award winner, all-star IABC Speaker and was IABC’s 2008 Chapter Leader of the year. He has held many
volunteer positions throughout his career including 15 years with the Scout Association of Australia. Adrian is a past chair of IABC.
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email: [email protected]
Limited sponsorship and exhibition opportunities
available. For your chance to brand yourself as a
market leader, please call: +61 2 8239 9711 or email:
[email protected]
Booking Form
Novotel Canberra
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Canberra, ACT, 2601
Ph: +61 2 6245 5000
The 8th Annual National Public
Sector Communication Officers’
Conference 2017
3, 4, 5, 6 & 7 April 2017
NCO0417A - Q1
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Liquid Learning Group Pty Ltd takes all care to produce high quality events
that deliver as promised. All advertised details are correct at time of publishing.
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However, when circumstances beyond our control prevail, we reserve the right to
change program content, facilitators or venues. We also reserve the right to cancel
or reschedule events if circumstances arise whereby performance of the event
is no longer feasible, possible or legal. Liquid Learning Group Pty Ltd will not be
responsible for any loss or damage arising from any changes to or cancelling or
rescheduling of an event. If an event is cancelled or rescheduled, Liquid Learning
Group Pty Ltd will make every effort to contact every registered delegate; if an
event is cancelled or you are unable to attend the rescheduled event you will be
issued with a credit note valid for use towards any future Liquid Learning Group
Pty Ltd event held in the twelve months following date of issuance.
Disclaimer: Liquid Learning Group Pty Ltd has taken due care in selecting
qualified professionals as its authors and course facilitators. The information
provided by course facilitators is not produced by Liquid Learning Group Pty Ltd
and should not be regarded as advice. Liquid Learning Group Pty Ltd accepts no
responsibility for reliance on such information and recommends that its clients seek
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further professional advice.
Privacy Statement: Liquid Learning Group Pty Ltd is committed to your
privacy. All information collected on this registration will be held in the strictest of
confidence and in accordance with the Privacy Act 1988. Liquid Learning Group
Pty Ltd will add your information to a secure database. This will be used primarily
to contact you for ongoing research, product development and notice of future
events and services offered by Liquid Learning Group Pty Ltd. Occasionally you
may receive information from organisations associated with Liquid Learning Group
Pty Ltd. If you do not wish to receive such information please tick this box: c
To update or have your details deleted please advise our Database team at Liquid
Learning Group Pty Ltd,
Level 9, 80 Clarence Street, Sydney NSW 2000, PH: +61 2 8239 9700,
email: [email protected] 
© 2017 Liquid Learning Group Pty Ltd ACN 108 415 354