Download AIDET

AIDET
AIDET is an acronym that will help us use the five
fundamentals of excellent communications when
interacting with our patients and customers. It is a
useful guide to communicating with patients and
their families in a way that helps them manage their
own nervousness and anxiety, which in turn helps
them accept their treatment plans. Ultimately,
AIDET will lead to improved clinical outcomes and
the best healthcare experience for our patients.
Acknowledge your
patient or customer in
a way that shows a
positive attitude and
that makes them feel
at ease, respected and
like they were
expected.
Introduce yourself in a
way that builds your
patient’s confidence in
you. Make opportunities
to introduce co-workers,
other departments, and
physicians in a way that
“manages them up” to the
next level and helps
ensure a successful
interaction.
Duration always
convey how much
time it will be until
the next procedure,
test, or activity, how
long it will take,
how long before
they can leave, and
when the results
will be available.
Explain what you are doing and why,
and what will happen next in a way
that helps them build understanding
and get more involved in their care.
Ask questions, such as Is there
anything else you need?, What else
can I explain?, and Do you understand
what to do? to ensure their questions
are answered.
Thank them for
entrusting their
care to us. Let
them know that
you enjoyed
working with
them and were
proud to be of
service when they
needed us.
Example of AIDET
“Good Morning, Mrs. Smith. My name is
____. I am a nursing student and will be
caring for you this morning from 7:00 to
______. I am in my second semester of
nursing school. I have been educated to
provide personal care and to administer
medications. My goal is for you to be very
satisfied with you care….”