Download December 2014 - Derby Road Practice

Patient Participation Group
MEETING 14
Held at Derby Road on 17th December 2014
Apologies
None received.
Attended by
Laura Stannard (Reception Supervisor)
Carol Hough (Administrator)
Mr R Sparrow
Mrs W Turner
Mrs D O’Reilly
Mrs S Daley
Minutes from previous meeting discussed.
PPG Constitution – Laura explained the aims and objectives of a Patient Participation group.
Wendy Turner was elected by a majority vote as the chairperson.
Update on restricted medicines- Laura explained that the surgery is reviewing the records
of patients who are on 20 or more medications. The restricted medicines list was also
discussed and how the surgery implemented this.
Pt SD had experienced difficulties when purchasing over the counter medication as the
pharmacist misdiagnosed symptoms and treated the condition as a thrush infection when in
fact it was eventually diagnosed as a Urinary tract infection.
Appointment System –
The general feeling from the group was that they are not happy at being unable to make
appointments on line as none available, the group were informed that the appointment
system is due to be reviewed presently and that they were welcome to provide suggestions
in writing to Laura which could be taken to the meeting. Laura explained that a trial is
being carried out to allow access for appointments and the requesting of online
prescriptions for parents of children up to the age of 14 years.
The group requested that the web site states whether a clinician is male or female.
DNAsLaura discussed the procedure being put in place for patients who DNA (especially those
who are frequent non-attenders). Posters will be placed in the surgery waiting room at both
sites each month with the number of DNAs. A total of 3 DNA letters for non-attenders will
be sent. The third letter invites the patient to contact the Practice Manager within 14 days
to discuss the matter. Failure to do so will result in the patient being deducted from the
practice list. The patient is informed by letter that they have 30 days in which to register at
another practice.
Planning for WinterThe winter initiative scheme which the practice is running was explained to the group. They
were told how patients with COPD (Chronic Obstructive Pulmonary Disease) are being
contacted by phone by the Practice Nurse and given a prescription for antibiotics and
steroids to be used if their COPD becomes worse and a letter of explanation about what to
do. We also discussed Flu, Pneumonia and Shingles vaccination eligibility.
New Telephone systemThe group were informed that the practice are looking in to purchasing a new telephone
system and hope this will be in place by the early part of the new year. The type of
telephone system and its functions were explained.
Friends and family test Laura explained to the group about this incentive which all general practices are taking part
in. There is a collection box in the waiting room at each site along with a form which
patients can complete, data will be submitted on a monthly basis. Any comments left will
be used by the practice to improve our service.
AOBD O’R raised concerns as when she attended the surgery recently she felt faint. She stated
that 2 members of the nursing team passed her sitting on the landing and ignored her. We
said that this would be raised as a training issue for all staff to be more aware of patients
feeling unwell.
Next meeting Wednesday 21st January 2015 at Pinewood 6.45pm.