Download Interpersonal Skills

Interpersonal Skills
M. V. Satyanarayana
Department of Physics
IITM
Email: [email protected]
12.03.2009
Skill: “the ability to do something well (OAED) “an
ability to do an activity or job well”(CALD)
Eg – I have no skill in computing; communication
skill; 'furniture-making is a skilled job'.
“Yogaha karmasu kaushalam” [Verse 50, Chap.2
(Sankya yoga)/BG] . Therefore,
“Siddhirbhavathi karmaja”.
So, any skill can be developed – we need to put in
efforts.
IPS: ...those you will really notice when
someone doesn't have them; you will
certainly notice when yours have
deserted you..
Examples: A domestic example,
Administration, A student's case, Two
students' case.
How a person relates to one another
To reduce conflict
To increase participation
Emotional Intelligence (EQ)
NIT, Rourkela
Course Content:
Effective Communication
Communication Styles
Presentation Skills
Emotional Intelligence
Work Motivation
Leadeship Effectiveness
Stress Management
Building Relationships
Vocational Success
Career Planning and Development
Self Development
Organizational Values and Ethics
Two principles of behaviour
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All behaviour is
There is a
we do.
motivated.
reason for all we say and all
Four behaviour types
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Aggressive
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Assertive/Authoritative
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Passive
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Democratic/Platonic
Three fundamental rules for handling people
Don't criticize, condemn or complain.
Give honest, sincere appreciation.
Arouse in the other person an eager want.
-Dale Carnegie.
Why should you take interest?
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First time in your life you are required to
interact with another person(your advisor)
apparently on day-to-day basis.
Your Advisor – and, yourself : No
matchmaking is possible nor attempted in
Indian scenario.
How do you select your advisor?(Topic, career
prospects, advise from elders, seniors,...,
inexplicable!)
His qualities and your qualities: impedance
matching!
IPS for you: to make you a better person
(Compare with Physical Fitness)
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Advisor(s)/supervisor(s)/guide(s) - Example
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Technical staff/technicians
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Lab colleagues- seniors, co-students and juniors.
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Head of the Dept and other Faculty members
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Office Staff
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Friends in the Hostel – Vast Treasure House!
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Others – Administration, Library, CC and Hostel.
Another course on IPS(Content)
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Building Trust
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Conflict(Interpersonal)
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Etiquette(Manners)
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Handling Difficult People
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Valueing Diversity
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Negotiating
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Office Politics
Three Aspects of IPS
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Communication
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Human relations
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Work survival(the urge to
do a competitive job)
Communication: the skilful expression, transmission and
interpretation of knowledge and ideas
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Speaking effectively
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Writing concisely
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Listening attentively
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Persuading
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Reporting information
Expressing ideas
Facilitating group
discussion
Providing appropriate
feedback
Negotiating
Perceiving non-verbal
messages
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Asking good questions
in seminars.
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Interviewing
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Editing
Human relations: the use of IPS for resolving
conflict, relating to and helping people.
Best example: APJ Abdul Kalam
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Developing rapport
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Sharing credit
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Being sensitive
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Counseling
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Listening
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Cooperating
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Conveying feelings
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Providing support for
others
Motivating
Representing your
colleagues
IPS, Stress and Time Management
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IPS
Stress(Human relations, intellectual mismatch,
not able to meet the dead-lines, emotional
entanglements, domestic issues, etc).
Time Management
Discussion -after the class
Q1. Could you explain the verse from Gita, again.
A1. This verse in a broader sense emphasises that we
must do any act/job with great care and committment.
Such a job is deemed to be an act of 'Yoga'.
Q2. You seemed to have used 'prospectus, instead of
'prospects' in a slide no.8! What do you mean?
A2. I could not respond immediately! Now, I have
looked into my slides and it is a shame that this
mistake has gone unnoticed! I have now corrected that
slide. Thanks to Mr. Hari. (Note: A diligent student
should learn the difference between the words,
'prospect' and 'prospects'.)
Q3. What is the issue if one doesn't talk to others? I
would like to be non-interfering!
A3. The issue is not of correct or incorrect. If one
does not talk to others, it is as good as prefering
no-interaction! Then, others will not get to know
us! They might even mistake us to be 'arrogant'!