Download ICT Manager JD Feb 17 (1)

Job Description
Job Title:
ICT Infrastructure Manager
Responsible to:
Director of Finance, Risk & Resources
Key Responsibilities: Manage the WCVA ICT infrastructure
Salary:
WCVA Grade D
Base:
Cardiff Bay
Annual leave:
25 days plus bank holidays plus five discretionary days
Travel:
Use of public transport is preferred; when this is not convenient
staff may use their own vehicles or use the car rental system.
Mileage rates are paid in accordance with recommended Inland
Revenue rates.
Hours:
35 hours per week. A flexi time scheme is in operation and
time off in lieu is permissible for any work required to be
undertaken outside the normal hours.
Superannuation:
The post will attract a maximum contribution of 9% of annual
salary to an approved pension scheme of your choice or
membership to the local authority final salary pension scheme.
Language skills:
Welsh Language skills would be desirable but not essential to
the post
Aim of the Post
The ICT Infrastructure Manager will be responsible for all internal IT Technology services
including servers, networks, security platforms, telephony and storage.
This is a technical, hands-on role, the ICT Infrastructure Manager will be expected to
implement and contribute to a number of strategic projects, as well as leading a team in
providing high levels of service and knowledge to the business. Therefore, experience in
managing and mentoring technical teams and implementing ICT strategies is essential.
The ICT Infrastructure Manager will have a proven understanding of support / delivery
processes and structures in order to provide end-to-end services from identification of
business need, through to performance reporting and service delivery assurance. This
includes the adoption and deployment of ITIL (or similar) based processes and procedures
appropriate to the business need along with a deep technical understanding of IT
Infrastructure.
This post is part funded by the European Social Fund
WCVA Job Description – January 2017
Main duties

To manage the implementation of internal ICT projects based on a broad and
detailed knowledge of current and emerging technologies and to provide technical
input into projects undertaken by or impacting on WCVA.

Provide timely responses to requests for support, system modifications, developing
workarounds or site-specific enhancements, manipulating data, reconfiguring
systems, changing operating procedures, training users, producing additional
documentation, or escalating requests to systems development staff or software
suppliers. Ensures all work is carried out and documented in accordance with
required methods and procedures.

Where relevant liaise with suppliers on the development of system enhancements to
overcome known problems or further fulfil user requirements.

To take responsibility for the asset management register and ensure physical
resources are handled professionally and with integrity and correctly disposed of
when required.

Design, configure, optimise, monitor and maintain WCVA’s LAN and WANs and in
doing so providing an effective, reliable and secure communications infrastructure
that follows industry best practice to underpin all WCVA computer systems.

To ensure the integrity of the WCVA’s electronically held information by performing
regular reviews and testing of the back-up systems, disaster recovery planning and
input into the Business Continuity plan where appropriate ensuring that systems are
well documented.

To advise and inform management, departments and staff on technical issues as
part of the decision making process for technical direction and procurement of new
systems.

To proactively develop, support and strategically manage the ICT environment
including networks, servers, desktop/laptop and operating systems. This will include
strategically selecting those services best provided in house and those best
provided in the cloud.

Ensuring that the ICT is able to deliver a comprehensive service that meets the
business requirements and that is aligned with the WCVA’s polices and Corporate
Strategic aims and objectives

To be responsible and accountable for network security; to actively review, monitor
and improve network infrastructure security, undertake regular programme of selfaudit and base lining by utilising the appropriate tools and in conjunction with formal
audits as conducted by both Internal Audit and external penetration testers.

Review the training and developmental needs of staff, keep yourself informed of
current issues and be alert to WCVA’s and other relevant bodies’ training
programmes and policies. To provide in-house training when required.

Maintain own familiarity with all publishing constraints, including organisational
policy, intellectual property rights and data protection legislation.
This post is part funded by the European Social Fund
WCVA Job Description – January 2017

To develop the annual review of the ICT policy and implementation process.
This is not an exhaustive list. The post holder may be asked to carry out additional duties
from time to time or, as required, by the developing needs of the service or organisation.
As WCVA is part financed by European Funding (through the Welsh European Funding
Office) some of your duties may require you to spend time working across these projects.
The WEFO references for these projects are 80845, 80846, 80847 and 80848.
Person Specification
The following are essential skills: (candidates who cannot demonstrate these skills will not
be short listed)
1. A relevant Degree or a minimum of 3 years recent ICT management experience in a
multi-site organisation.
2. Able to work on own initiative, be a self-starter and work under pressure with time
and work management skills that ensure workload is managed and multiple
deadlines are met according to agreed priorities with minimum supervision.
3. Demonstrable experience of leading, motivating and developing team members. A
proven track record of successful ICT staff management.
4. Experience of leading a technical team in the delivery of ICT infrastructure and
applications. Must be committed to self development and be enthusiastic about
acquiring new skills and embracing new technologies.
5. Demonstrable knowledge of:
 Windows network operating systems up to Windows 10/Server 2016
 MS Exchange
 MS Office
 SharePoint
 TCP/IP networking systems and protocols
 Supporting and maintaining general infrastructure and office hardware and
software (including antivirus), Firewalls, and VPN.
 Virtual Environments
 SQL
 Microsoft Service Manager
 Spiceworks (or similar)
 Network fault finding with LANs/WANs
 Active Directory Management.
 Microsoft Office trained in Word, Outlook, PowerPoint, Excel, to intermediate
level.
 IP Telephony systems
6. Can identify issues and problems which could impact on the organisation and
develop a plan to inform the resolution.
7. Must be able to demonstrate commitment to customer facing services.
8. Able to communicate clearly, confidently with staff and external organisations both
orally and in writing in a non technical way.
This post is part funded by the European Social Fund
WCVA Job Description – January 2017
9. Demonstrate a positive, considerate and helpful manner in working with all
members of staff or ICT clients.
10. A flexible and adaptable approach with a willingness to travel to the other sites.
11. A commitment to equal opportunities
The following are key skills: (these skills are needed for the role but could be acquired on
the job or through training within 6 months of appointment)
1. ITIL Qualification (or similar).
2. Demonstrates flexibility and copes effectively with change and shifting WCVA
priorities; responds positively to change.
3. Good working Knowledge of Information Governance and its application within IT.
4. Ability to generate income through developing suitable services to the sector.
The following are desirable skills: (these skills are preferable, and would enhance the
application)
1. A working knowledge of the Welsh language.
This post is part funded by the European Social Fund
WCVA Job Description – January 2017