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Lambeth ICT Services Database Administrator IT Grade: £42,527 rising in annual increments to £46,713 per annum Inclusive of CEL supplement Permanent appointment: please quote reference FIN063 Our database team support the technology that underpins some of the council’s key business applications, including housing services, social care, finance, HR and procurement across Oracle and MS SQL platforms. As well as supporting packaged “off the shelf” solutions, you will also be responsible for developing and supporting some of the key integrations that enable us to deliver services that are genuinely customer focused. We are looking for an Oracle/SQL Server DBA to join this important team. You will need to demonstrate a comprehensive knowledge of Oracle or SQL Server databases and the tools which are used to develop and support these database technologies. You will have experience in using these skills to provide appropriate support, advice and guidance to business users as well as delivering solutions for complex business requirements. Experience in supporting Oracle databases and applications would also be advantageous. How to Apply: For an application form, please call the Lambeth recruitment response line 020 7025 3566 (24 hours) or request the pack by emailing [email protected] quoting the relevant reference. Alternatively you can visit our website: www.lambeth.gov.uk/Services/JobsCareers/ Quote reference number FIN063 on all correspondence Completed application forms should be returned to: London Borough of Lambeth Recruitment Services, 1st Floor Acre House, 10 Acre Lane London SW2 5LL Or Email: [email protected] Closing Date: 12 noon, Monday 24 August 2009 b Lambeth is committed to Safer Recruitment and Lambeth aims for quality services and equal opportunities for all. Lambeth ICT Services Applicant information pack Lambeth has made major improvements and is now ambitiously working towards delivering the excellent services that the residents and businesses of our borough deserve. Since its creation as a central team in 2005, Lambeth ICT Services has moved from strength to strength. We now have in place a strong, co-ordinated team of ICT professionals who provide both support and development services for Lambeth’s ICT systems, infrastructure and data. The team provides a single point of support, guidance and governance across all ICT operations within the council, managing over 60,000 requests for support per year and supporting over 5,000 users. We have played a major role in delivering transformed services across the Council’s whole catalogue of services. A recent benchmarking report has demonstrated that Lambeth’s ICT Services division is delivering a high value, low cost service that compares very well with other authorities. Whilst this is very positive, we recognise that we still have important work to do to further raise the quality of our service delivery and deliver the ICT services that Lambeth will need to achieve 4 stars. We are now recruiting to a number of key roles which will be instrumental in our ability to meet this challenge. We are looking for individuals with exceptional skills in customer service and the delivery of technology services. I would like to thank you for your interest in working for ICT Services and wish you the very best of luck with your application. Best regards, Ed Garcez Divisional Director, ICT Service Job Description and Person Specification Designation: Department: Division: Section: Grade: Comments: Amended Date: Database Administrator Finance & Resources ICT Services Technical Services IT Grade S24 V1.4 30 April 2008 Reports to: Line Management Responsibilities: DBA Team Leader Job purpose Database administration Skill Description Task Description The installation, configuration, upgrade, administration, Configures and administers monitoring and maintenance of databases, advises on database databases in support of ICT policy systems. Autonomy Works under general direction within a clear framework of accountability. Substantial personal responsibility and autonomy. Plans own work, to meet given objectives and processes. Influence Influences team, and specialist peers internally. Influences customers at account level and suppliers. Some responsibility for work of others and allocation of resources. Participates in external activities related to specialisation. Provides consultant level advice to project teams. Decisions influence success of projects and team objectives. Complexity Broad range of complex technical or professional work activities, in a variety of contexts. Business skills Selects appropriately from applicable standards, methods, tools and applications and use. Demonstrates analytical and systematic approach to problem solving. Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences. Is able to plan, schedule and monitor work activities in order to meet time and quality targets and in accordance with health and safety procedures. Is able to absorb rapidly new technical information and apply it effectively. Good appreciation of wider field of ICT, how ICT is used in relevant employment areas and how ICT relates to the business activities of the employer or client. Maintains awareness of developing technologies and their application and takes some responsibility for personal development. Main Duties and Responsibilities 1. Uses database management tools to investigate, diagnose and resolve database incidents within service level agreement tolerances, referring to database users, other staff and suppliers as necessary. 2. Uses initiative to strategically perform problem management to reduce the number of incidents towards the overall improvement of services 3. Uses database management systems software and appropriate analysis tools to collect routine database performance statistics and create reports, including proposals for improvement. 4. Carries out routine configuration/installation and reconfiguration of database and related products. 5. Enrols users, maintains system security, controls and monitors user access to databases. 6. Backs up and restores databases, maintaining archived backup data on to disk or other media. 7. Performs routine or ad hoc copies of both application tiers and database tiers over a multitude of environments and technologies. 8. Either assists users or acts on their behalf to create complex query definitions in order to extract data on a routine or ad hoc basis. 9. Creates, updates and revises documented procedures and scripts for all aspects of database administration including amongst others security, patching, installation, migration, business continuity, disaster recovery, systems architecture 10. Proactively recognises areas of improvement and implements change through program creation and/or modification or from supplied specifications using agreed standards and tools, to achieve a well engineered result. 11. Creates and amends programs in accordance with the design. 12. Plans, designs and conducts tests of programs; corrects errors and re-tests to achieve an error-free result. 13. Documents all work in accordance with agreed standards. 14. Conducts reviews of supplied specifications, with others as necessary. 15. Takes part in reviews of own work and actively reviews colleagues’ work. 16. Provides guidance and assistance to colleagues in any aspect of program design, creation, testing and documentation. 17. Takes part in evaluations and reviews of programming methods, tools and standards. Progression to Higher Spinal Points in the Salary Scale In order to progress above spinal point one the post holder must undertake the above responsibilities, and demonstrate further advanced skills in database administration by obtaining one of the following formal qualifications: Certification of Oracle Certified Professional DBA (OCP) Microsoft Certified IT Professional: Database Administrator (MCDBA) Other database administration or development qualification as agreed with line manager The post holder will then additionally be responsible for: Setting standards for database administration, ensuring that procedures exist for all routine database administration activities. Developing policies for future database development, and related functional areas such as system security. Research and development of new technologies and new versions of existing technologies; assessing their benefit to the Council and disseminating these key stakeholders General Tasks and responsibilities 1. The post holder will participate in formal internal team meetings to facilitate timely and effective information dissemination and management control. 2. The post holder will participate as necessary in formal and informal training exercises, workshops / discussion groups, etc. in respect of both client / customer and Business Development Division staff. This may include preparation and delivery of suitable training material. 3. The post holder will exercise commercial acumen and due diligence in negotiating product and service contracts on behalf of the Council, ensuring the contracts deliver best value. 4. To understand and clearly demonstrate the ability to build relationships and achieve agreed objectives through good working relationships, working in partnership, respecting the role of others without compromising the common sense of purpose. 5. The post holder must ensure full compliance with the Council’s Procurement Policy. 6. The post holder will liaise with auditors and other inspectors approved by the Council in any investigations pertaining to the work of the team and the records held. 7. To ensure that you carry out the duties of the post in accordance with the Health and Safety at Work Act 1974, the Data Protection Acts 1984 and 1998, the Federation Against Software Theft Guidelines, Corporate IT standards, The Computer Misuse Act 1990, The Council’s equal opportunities policies, The Council’s security policy, the Freedom of Information Act 2000 and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. 8. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others; Management Compliance Charter, Environmental Policy, Race Equality Action Plan, Quality Assurance Plan, Sustainable Construction and Recycling. 9. To maintain an awareness of new and emerging technologies, and developments in the specific areas of LBL systems, and to use such information to improve the delivery of products and services to meet LBL requirements. 10. The post holder will be reviewed in accordance with the Council’s Appraisal Scheme. 11. To be open minded, resolute and not easily hurt, having high expectations of yourself and others. 12. To work towards creating a culture within the LBL operation that is dedicated to the principles of Best Value and to meeting the needs of the customer and other stakeholders. 13. To undertake any special assignments or projects in a planned and professional manner ensuring that any work undertaken is completed within stipulated timeframes and given budget with the desired outcomes. 14. To maintain an awareness of the risks to the department and the Council as a result of the delivery of the LBL Operation, taking necessary action to minimise risks. 15. To provide regular progress reports on projects for which they are responsible, as and when required including the completion of time sheets. 16. To deputise, as required, for the Line Manager/Team Leader. 17. To undertake any other duties that may be required to meet the demands of the service. These may be varied from time to time to meet the needs of the service. 18. To manage a diverse and heavy workload in an environment of constantly shifting priorities, including complex legislative changes and operational demands. 19. To take full responsibility for the development and implementation of own Personal Development Plan, and own continued professional development in those areas relevant to own role within LBL. 20. At all times, carry out the duties of this post with due regard to the Council Equal Opportunities Policy, Email Policy, Managers Charter, Valuing Diversity, and ensure its implementation. 21. To take responsibility, appropriate to the post for tackling racism and promoting good race, ethnic and community relations. 22. The post holder will be required to work overtime and be available for standby support outside of normal working hours from time to time in order to meet the demands of the service. When applicable, overtime and standby support will be paid according to conditions of service for local government and local arrangements with your line manager. Competency Based Person Specification It is essential that in your written supporting statement you give evidence or examples of your proven experience in each of the Shortlist Criteria marked essential (E). Shortlist Criteria You should expect that all core competencies will be assessed as part of the interview and assessment processes should you be shortlisted. Key Knowledge K1 E Highly proficient in SQL Server RDBMS, and database administration, including installation, configuration and production support of at least one of the following SQL Server based applications: Sharepoint, Touchpaper ITSM, ANITE K2 E1 Relevant Experience Highly proficient in Oracle RDBMS, and database administration, including installation, configuration and production support of at least one of the following Oracle based applications: ORACLE ERP, Core Logic Framework, SX3 Integrated Housing System AND/OR Demonstrable knowledge of SQL at least one of the following: T-SQL, PL/SQL Experience of managing workloads and multiple priorities. E E2 Experience of working to tight deadlines, and of setting and achieving targets. E3 Experience of producing and publishing high quality reports based on analytical work. A10 E Dealing with Detail Key Competencies Demonstrates an eye for detail, and an ability to stick at routine tasks. P3 Collaborating & Team working Demonstrates commitment to colleagues, team objectives and collaborative working opportunities P4 Developing Productive Relationships Builds effective working relationships with a diversity of individuals and groups E P7 Analysing & Evaluating Reflects on information, defines the key issues and makes clear and logical recommendations P10 E Planning & Co-ordinating Establishes clear targets, defines plans and co-ordinates resources in order to meet them P14 Resilience & Professionalism Works to the highest standards, demonstrating resilience to pressure and retaining due professionalism at all times P16 E Delivering Customer Centred Services Achieves customer satisfaction by identifying genuine needs and jointly developing effective solutions T3.2 Application Development Tools Proficient in software tools which automate or assist part of the development process. Examples include: Oracle Developer, Business Objects, SQL Developer, TOAD, SQL Management Studio, Visual Studio. Technical Competencies T5.3 Configuration Management Familiar with the control and management of ICT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording. T6.2 Database Software Proficient in software which enables the user to create, populate and manipulate data structures. Examples include: Access, SQL Server, DB2, Oracle, Informix, Sybase. T9.3 E E Information Modelling Tools Familiar with tools and techniques (manual or automated) which can be used to document an understanding of the structure, relationships and use of information within an organisation. Examples: information usage model, entity model, class diagram, relational data model, data flow model. T10.2 Information Retrieval Tools Proficient in the application of automated (software) tools which enable selective access to information held within some form of database or "data warehouse". Examples include: SQL*Plus, SQL Reporting Services and/or other 3rd party tools. E T15.3 Operating Systems Familiar with "System" software which controls activities such as input, output, dynamic resource allocation, and error reporting, within the operation of a computer configuration. Examples: Windows Server, Linux, UNIX. T16.2 Programming Languages Proficient in a set of codes and syntax (supported by software tools) which enable the unambiguous translation of specified functionality into "source code" for the creation of computer programs. Examples include: SQL, PL/SQL, T-SQL, C++, Visual BASIC. T19.2 Corporate, Industry and Professional Standards Proficient in standards associated with the practitioner's current Role. Examples: safety standards, departmental programming standards, organisational network performance standards, help desk procedures, corporate quality and change management processes, IT Infrastructure Library, TickIT. T21.2 Operating Infrastructure Proficient in knowledge of the ICT infrastructure (hardware, databases, operating systems, local area networks etc) used within own organisation. T22.3 Structured Reviews Familiar with methods and techniques for structured reviews, including reviews of technical diagrams, test plans, business cases and any other key deliverables. Examples include: peer review, formal technical review, Fagan inspection. T23.2 Software Testing Proficient in Testing techniques used to plan and execute software tests of all application components (functional and non-functional) to verify that the software satisfies specified requirements and to detect errors. Examples include: dynamic testing techniques, static testing techniques, non-functional testing techniques, test automation techniques. T44.3 Database Modelling and Design Tools Familiar with Tools which assist in modelling a logical entity model, and generating a physical database. Examples include: Oracle Designer, Visio, Visual Studio. E