Download FIN008 Database Administrator

Lambeth ICT Services
Database Administrator
IT Grade: £42,527 rising in annual increments to £46,713 per annum
Inclusive of CEL supplement
Permanent appointment: please quote reference FIN063
Our database team support the technology that underpins some of the council’s key
business applications, including housing services, social care, finance, HR and
procurement across Oracle and MS SQL platforms. As well as supporting packaged
“off the shelf” solutions, you will also be responsible for developing and supporting
some of the key integrations that enable us to deliver services that are genuinely
customer focused.
We are looking for an Oracle/SQL Server DBA to join this important team. You will
need to demonstrate a comprehensive knowledge of Oracle or SQL Server
databases and the tools which are used to develop and support these database
technologies. You will have experience in using these skills to provide appropriate
support, advice and guidance to business users as well as delivering solutions for
complex business requirements. Experience in supporting Oracle databases and
applications would also be advantageous.
How to Apply: For an application form, please call the Lambeth recruitment
response line 020 7025 3566 (24 hours) or request the pack by emailing
[email protected] quoting the relevant reference.
Alternatively you can visit our website: www.lambeth.gov.uk/Services/JobsCareers/
Quote reference number FIN063 on all correspondence
Completed application forms should be returned to:
London Borough of Lambeth
Recruitment Services, 1st Floor
Acre House, 10 Acre Lane
London SW2 5LL
Or Email: [email protected]
Closing Date: 12 noon, Monday 24 August 2009
b
Lambeth is committed to Safer Recruitment and Lambeth aims for quality services
and equal opportunities for all.
Lambeth ICT Services
Applicant information pack
Lambeth has made major improvements and is now
ambitiously working towards delivering the excellent services
that the residents and businesses of our borough deserve.
Since its creation as a central team in 2005, Lambeth ICT
Services has moved from strength to strength. We now have
in place a strong, co-ordinated team of ICT professionals
who provide both support and development services for
Lambeth’s ICT systems, infrastructure and data. The team
provides a single point of support, guidance and governance across all ICT
operations within the council, managing over 60,000 requests for support per year
and supporting over 5,000 users. We have played a major role in delivering
transformed services across the Council’s whole catalogue of services.
A recent benchmarking report has demonstrated that Lambeth’s ICT Services
division is delivering a high value, low cost service that compares very well with other
authorities. Whilst this is very positive, we recognise that we still have important work
to do to further raise the quality of our service delivery and deliver the ICT services
that Lambeth will need to achieve 4 stars.
We are now recruiting to a number of key roles which will be instrumental in our
ability to meet this challenge. We are looking for individuals with exceptional skills in
customer service and the delivery of technology services.
I would like to thank you for your interest in working for ICT Services and wish you
the very best of luck with your application.
Best regards,
Ed Garcez
Divisional Director, ICT Service
Job Description and Person Specification
Designation:
Department:
Division:
Section:
Grade:
Comments:
Amended Date:
Database Administrator
Finance & Resources
ICT Services
Technical Services
IT Grade S24
V1.4
30 April 2008
Reports to:
Line Management Responsibilities:
DBA Team Leader
Job purpose
Database
administration
Skill Description
Task Description
The installation, configuration,
upgrade, administration,
Configures and administers
monitoring and maintenance of databases, advises on database
databases in support of ICT
policy
systems.
Autonomy
Works under general direction within a clear framework of accountability.
Substantial personal responsibility and autonomy. Plans own work, to meet given
objectives and processes.
Influence
Influences team, and specialist peers internally. Influences customers at account
level and suppliers. Some responsibility for work of others and allocation of
resources. Participates in external activities related to specialisation. Provides
consultant level advice to project teams. Decisions influence success of projects
and team objectives.
Complexity
Broad range of complex technical or professional work activities, in a variety of
contexts.
Business skills
Selects appropriately from applicable standards, methods, tools and applications
and use. Demonstrates analytical and systematic approach to problem solving.
Communicates fluently orally and in writing and can present complex technical
information to both technical and non-technical audiences. Is able to plan, schedule
and monitor work activities in order to meet time and quality targets and in
accordance with health and safety procedures. Is able to absorb rapidly new
technical information and apply it effectively. Good appreciation of wider field of ICT,
how ICT is used in relevant employment areas and how ICT relates to the business
activities of the employer or client. Maintains awareness of developing technologies
and their application and takes some responsibility for personal development.
Main Duties and Responsibilities
1. Uses database management tools to investigate, diagnose and resolve database
incidents within service level agreement tolerances, referring to database users,
other staff and suppliers as necessary.
2. Uses initiative to strategically perform problem management to reduce the number
of incidents towards the overall improvement of services
3. Uses database management systems software and appropriate analysis tools to
collect routine database performance statistics and create reports, including
proposals for improvement.
4. Carries out routine configuration/installation and reconfiguration of database and
related products.
5. Enrols users, maintains system security, controls and monitors user access to
databases.
6. Backs up and restores databases, maintaining archived backup data on to disk or
other media.
7. Performs routine or ad hoc copies of both application tiers and database tiers over
a multitude of environments and technologies.
8. Either assists users or acts on their behalf to create complex query definitions in
order to extract data on a routine or ad hoc basis.
9. Creates, updates and revises documented procedures and scripts for all aspects
of database administration including amongst others security, patching,
installation, migration, business continuity, disaster recovery, systems architecture
10. Proactively recognises areas of improvement and implements change through
program creation and/or modification or from supplied specifications using agreed
standards and tools, to achieve a well engineered result.
11. Creates and amends programs in accordance with the design.
12. Plans, designs and conducts tests of programs; corrects errors and re-tests to
achieve an error-free result.
13. Documents all work in accordance with agreed standards.
14. Conducts reviews of supplied specifications, with others as necessary.
15. Takes part in reviews of own work and actively reviews colleagues’ work.
16. Provides guidance and assistance to colleagues in any aspect of program design,
creation, testing and documentation.
17. Takes part in evaluations and reviews of programming methods, tools and
standards.
Progression to Higher Spinal Points in the Salary Scale
In order to progress above spinal point one the post holder must undertake the above
responsibilities, and demonstrate further advanced skills in database administration
by obtaining one of the following formal qualifications:



Certification of Oracle Certified Professional DBA (OCP)
Microsoft Certified IT Professional: Database Administrator (MCDBA)
Other database administration or development qualification as agreed
with line manager
The post holder will then additionally be responsible for:



Setting standards for database administration, ensuring that procedures
exist for all routine database administration activities.
Developing policies for future database development, and related
functional areas such as system security.
Research and development of new technologies and new versions of
existing technologies; assessing their benefit to the Council and
disseminating these key stakeholders
General Tasks and responsibilities
1. The post holder will participate in formal internal team meetings to facilitate timely
and effective information dissemination and management control.
2. The post holder will participate as necessary in formal and informal training
exercises, workshops / discussion groups, etc. in respect of both client / customer
and Business Development Division staff. This may include preparation and delivery
of suitable training material.
3. The post holder will exercise commercial acumen and due diligence in negotiating
product and service contracts on behalf of the Council, ensuring the contracts deliver
best value.
4. To understand and clearly demonstrate the ability to build relationships and achieve
agreed objectives through good working relationships, working in partnership,
respecting the role of others without compromising the common sense of purpose.
5. The post holder must ensure full compliance with the Council’s Procurement Policy.
6. The post holder will liaise with auditors and other inspectors approved by the Council
in any investigations pertaining to the work of the team and the records held.
7. To ensure that you carry out the duties of the post in accordance with the Health and
Safety at Work Act 1974, the Data Protection Acts 1984 and 1998, the Federation
Against Software Theft Guidelines, Corporate IT standards, The Computer Misuse
Act 1990, The Council’s equal opportunities policies, The Council’s security policy,
the Freedom of Information Act 2000 and other relevant legislation, as well as
Council policies, procedures, Standing Orders and Financial Regulations.
8. To take responsibility, relevant to the post, for ensuring that Council statutes and
government legislation is upheld. This includes, amongst others; Management
Compliance Charter, Environmental Policy, Race Equality Action Plan, Quality
Assurance Plan, Sustainable Construction and Recycling.
9. To maintain an awareness of new and emerging technologies, and developments in
the specific areas of LBL systems, and to use such information to improve the
delivery of products and services to meet LBL requirements.
10. The post holder will be reviewed in accordance with the Council’s Appraisal
Scheme.
11. To be open minded, resolute and not easily hurt, having high expectations of
yourself and others.
12. To work towards creating a culture within the LBL operation that is dedicated to the
principles of Best Value and to meeting the needs of the customer and other
stakeholders.
13. To undertake any special assignments or projects in a planned and professional
manner ensuring that any work undertaken is completed within stipulated timeframes
and given budget with the desired outcomes.
14. To maintain an awareness of the risks to the department and the Council as a result
of the delivery of the LBL Operation, taking necessary action to minimise risks.
15. To provide regular progress reports on projects for which they are responsible, as
and when required including the completion of time sheets.
16. To deputise, as required, for the Line Manager/Team Leader.
17. To undertake any other duties that may be required to meet the demands of the
service. These may be varied from time to time to meet the needs of the service.
18. To manage a diverse and heavy workload in an environment of constantly shifting
priorities, including complex legislative changes and operational demands.
19. To take full responsibility for the development and implementation of own Personal
Development Plan, and own continued professional development in those areas
relevant to own role within LBL.
20. At all times, carry out the duties of this post with due regard to the Council Equal
Opportunities Policy, Email Policy, Managers Charter, Valuing Diversity, and ensure
its implementation.
21. To take responsibility, appropriate to the post for tackling racism and promoting good
race, ethnic and community relations.
22. The post holder will be required to work overtime and be available for standby
support outside of normal working hours from time to time in order to meet the
demands of the service. When applicable, overtime and standby support will be paid
according to conditions of service for local government and local arrangements with
your line manager.
Competency Based Person Specification
It is essential that in your written supporting statement you give
evidence or examples of your proven experience in each of the
Shortlist Criteria marked essential (E).
Shortlist
Criteria
You should expect that all core competencies will be assessed
as part of the interview and assessment processes should you
be shortlisted.
Key Knowledge
K1
E
Highly proficient in SQL Server RDBMS, and database
administration, including installation, configuration and production
support of at least one of the following SQL Server based
applications: Sharepoint, Touchpaper ITSM, ANITE
K2
E1
Relevant Experience
Highly proficient in Oracle RDBMS, and database administration,
including installation, configuration and production support of at least
one of the following Oracle based applications: ORACLE ERP, Core
Logic Framework, SX3 Integrated Housing System AND/OR
Demonstrable knowledge of SQL at least one of the following: T-SQL,
PL/SQL
Experience of managing workloads and multiple priorities.
E
E2
Experience of working to tight deadlines, and of setting and achieving
targets.
E3
Experience of producing and publishing high quality reports based on
analytical work.
A10
E
Dealing with Detail
Key Competencies
Demonstrates an eye for detail, and an ability to stick at routine tasks.
P3
Collaborating & Team working
Demonstrates commitment to colleagues, team objectives and
collaborative working opportunities
P4
Developing Productive Relationships
Builds effective working relationships with a diversity of individuals
and groups
E
P7
Analysing & Evaluating
Reflects on information, defines the key issues and makes clear and
logical recommendations
P10
E
Planning & Co-ordinating
Establishes clear targets, defines plans and co-ordinates resources in
order to meet them
P14
Resilience & Professionalism
Works to the highest standards, demonstrating resilience to pressure
and retaining due professionalism at all times
P16
E
Delivering Customer Centred Services
Achieves customer satisfaction by identifying genuine needs and
jointly developing effective solutions
T3.2
Application Development Tools
Proficient in software tools which automate or assist part of the
development process. Examples include: Oracle Developer, Business
Objects, SQL Developer, TOAD, SQL Management Studio, Visual
Studio.
Technical Competencies
T5.3
Configuration Management
Familiar with the control and management of ICT assets (or
configuration items) including hardware, software, documentation,
services, suppliers and network facilities by the use and application of
strict change management and recording.
T6.2
Database Software
Proficient in software which enables the user to create, populate and
manipulate data structures. Examples include: Access, SQL Server,
DB2, Oracle, Informix, Sybase.
T9.3
E
E
Information Modelling Tools
Familiar with tools and techniques (manual or automated) which can
be used to document an understanding of the structure, relationships
and use of information within an organisation. Examples: information
usage model, entity model, class diagram, relational data model, data
flow model.
T10.2
Information Retrieval Tools
Proficient in the application of automated (software) tools which
enable selective access to information held within some form of
database or "data warehouse". Examples include: SQL*Plus, SQL
Reporting Services and/or other 3rd party tools.
E
T15.3
Operating Systems
Familiar with "System" software which controls activities such as
input, output, dynamic resource allocation, and error reporting, within
the operation of a computer configuration. Examples: Windows
Server, Linux, UNIX.
T16.2
Programming Languages
Proficient in a set of codes and syntax (supported by software tools)
which enable the unambiguous translation of specified functionality
into "source code" for the creation of computer programs. Examples
include: SQL, PL/SQL, T-SQL, C++, Visual BASIC.
T19.2
Corporate, Industry and Professional Standards
Proficient in standards associated with the practitioner's current Role.
Examples: safety standards, departmental programming standards,
organisational network performance standards, help desk
procedures, corporate quality and change management processes, IT
Infrastructure Library, TickIT.
T21.2
Operating Infrastructure
Proficient in knowledge of the ICT infrastructure (hardware,
databases, operating systems, local area networks etc) used within
own organisation.
T22.3
Structured Reviews
Familiar with methods and techniques for structured reviews,
including reviews of technical diagrams, test plans, business cases
and any other key deliverables. Examples include: peer review,
formal technical review, Fagan inspection.
T23.2
Software Testing
Proficient in
Testing techniques used to plan and execute software tests of all
application components (functional and non-functional) to verify that
the software satisfies specified requirements and to detect errors.
Examples include: dynamic testing techniques, static testing
techniques, non-functional testing techniques, test automation
techniques.
T44.3
Database Modelling and Design Tools
Familiar with
Tools which assist in modelling a logical entity model, and generating
a physical database. Examples include: Oracle Designer, Visio,
Visual Studio.
E