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Communication Skills
VITAL SKILLS FOR
DEVELOPING
RELATIONSHIPS
REQUIRES MUTUAL
EFFORT
2 categories
Verbal
 Listening skills
 Writing skills
 Speaking skills
Nonverbal
 Appearance
 Actions
 Body language
 Personal space
Communication is a 2 way street
Sending Messages
Receiving Messages
Verbal communication skills
Listening
-Requires
effort
- Majority of communication is listening
- Types of Listeners:
Active listeners, Passive listeners, Defensive
listeners, Narrow listeners, Selective listeners
- Requires good senders and receivers of
messages
Methods of communication used in a typical school day
LEARN TO LISTEN
D
R
I
V
E
How to be an Active Listener
 Ask questions to clarify the message
 Pay attention
 Be interested
 Be patient
 Keep the speaker in mind
 Stay focused
 Use reflection
 Listen to tone of voice
Bell Ringer – Dec. 17, 2010
 On a piece of lined paper with your name on the top
line and the date, respond to the following:
(you have until 10:35 to complete and turn into the
basket)
1. List 5 ways to be an active listener and discuss
three advantages in relationships of active
listening. Be sure to identify the type of
relationship when discussing.
2. What does “It takes DRIVE to listen” mean?
Blockers to Communication:
Most barriers are psychological not physiological
 Prejudices &
 Coded Messages
Stereotypes
 Poor Listening skills
 Poor Speaking skills
 Lack of understanding
cultural differences
 Preaching
 Gender Differences
 Blaming
 Diverting
 Ordering
 Ridiculing
Levels of Communication
1.
2.
3.
4.
5.
Cliché conversation – no sharing
Sharing of information but not revealing own
opinions, ideas, feelings
Sharing of information and your own ideas and
opinions but not your feelings
Sharing of feelings and emotions with ideas and
opinions
Peak communication of sharing feelings, emotions
with the highest level of trust
Correlate the levels of communication with the levels of
Relationships
Levels of Relationships
Levels of Communication
Develop Good Speaking Skills
1.
2.
3.
4.
5.
6.
7.
Keep the listener in mind
Keep messages short and to the point
Be considerate of other’s feelings
Be open and honest
Respect the listener
Be positive
Check to be sure your message is being received
accurately
Speaking Skills
 the way you speak – tone of voice, pronunciation,
enunciation
 Speak clearly to express your thoughts, feelings,
ideas to others
How to Start a Conversation
1.
2.
3.
4.
Ask questions – open ended questions – one that
require more than a yes/no
Make a sincere compliment
Mention something you think you might have in
common
Discuss more than one topic
Correlate: How to make friends with how to start a
conversation
How to make friends
How to start a conversation
Tone of Voice
Passive
Aggressive
Assertive
I-Messages
 Lets the other person know how you feel
 Lets the other person know what behavior is making
them feel that way
 Lets you let them know what behavior you expect
I feel >>>>>>>>>>>>>>
when you>>>>>>>>>>
I would like it if you>>>>>>>>>>>>>>>>>>>
Assignment
 Read pages 80-84
 Finish handouts from Dec. 17, 2010
 With a partner, complete “The Art of Conversation”
as you and your partner will role-play to the class
one of the 5 situations.
Non – Verbal Communication
 Appearance
 Body Language

 Actions


 Personal Space



Posture
Hands
Arms
Handshake
Facial Expressions
Eye contact
Technology and Communication
Complete handouts after reading in textbook:
Opening Communication





Why open up communication?
Learn about self
Learn about others
Able to express feelings and ideas
Strengthens relationships
Creates richer, more satisfying relationships
Communicate Positive Feelings
 Being positive is contagious
 Being positive opens communication
 Be the first to say hello
 Offer compliments (when deserved)
 Defend people who are the object of
ridicule
 Smile
 Look others in the eye and speak clearly
 Show concern for others
 Show that others are important
Handling Negative Feelings in a Positive Way
Communicating in the Workplace
Conflict & Conflict Resolution
A struggle between 2 people or groups who have
opposing view points
Resolving the conflict is an important communication
skill
Types of Conflict
 Intrapersonal
 Interpersonal
 Intergroup
 International
Causes of conflicts
 Possessions
 Environment
 Opinions
 Beliefs
 Ways of doing things
 Control/power
Fair Fighting or Conflict Resolution
 Like rules of a game or sport
 Identify the problem and focus on it
 Attack the problem not the person
 Listen to your opponent
 Demonstrate respect
 Take responsibility for your own actions
First Feelings
 Feelings of frustration, disappoint often turn to
Anger

Learn to deal with it
The body produces chemicals that give us negative feelings when
we are angry
 Buy some time and let your body chemistry get back to normal
 Unmanaged anger fuels the conflict

Assignment
 Read Chapter 3 Topic 3
 On page 95 there is a list of objectives, respond to
each objective. Write the objective and then respond
to it completely and thoroughly.
 On page 95, there are 7 terms, define each.
 Complete the handout on Conflict Resolution