Download the voicemail quick reference guide

Voice Mail for Hosted PBX – Getting Started
Welcome
FairPoint Communications’ Hosted PBX service is packed with useful features such as
unlimited local calling, intercom dialing, call pick-up groups, Web access to features and
much more. Voicemail is included in all Hosted PBX service levels, including Business
Advantage, Business Advantage Plus , Business Advantage Premium, Business
Advantage Mobile and Business Advantage Virtual.
Accessing Your New Voice Mailbox
The first time you access your new mailbox, you must set it up using the following steps:
1. Access Voicemail
 When calling from your own phone, dial *99 and the system will recognize you.
 When calling from a remote phone, dial your phone number. Once your greeting
starts to play, press the * key.
2. Enter your starter PIN
 Your starter PIN is 9234. Dial your starter PIN, then press the # key.
3. Enter a new PIN
 When prompted, enter an easy-to-remember 4-to-8 digit number, then press the
# key. The system will ask you to confirm by entering your new PIN again,
followed by the # key. Press # to keep this PIN, or press 1 to create a new PIN.
 You PIN cannot include:
 any part of your telephone (or mailbox) number or a series of the same
numbers (e.g. 33333)
 a sequence of numbers (e.g. 2345)
4. Record your name
 When prompted, record your name and press the # key. The service will play it
back to you. To accept the name recording, press the # key, or press 1 to
rerecord your name.
5. Record your greeting
 When prompted, you will have 45 seconds to record the greeting that callers will
hear when you are not available. When you are finished, press the # key.
 The service will play your greeting back to you. To accept the recording, press
the # key, to change it, press 1.
That’s it! Your mailbox is now ready to use.
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Voice Mail for Hosted PBX – Getting Started
Using Your New Hosted PBX Mailbox
To access your messages at the office:
 Dial *99 from your Enter your PIN and press #.
To access your messages when out of the office:
 Call your own phone number
 During your greeting, press *.
 Enter your PIN and press #.
To hear your messages
Advantage and Advantage Virtual Users press 1 // Plus, Mobile and Premium Users
press 1 1
Once you are in your Mailbox:
To send a message press 2
To work with your personal greetings press 3 1 1
To work with your internal/business group greeting 3 1 2
To work with your extended absence greeting press 3 2
To work with your busy greeting press 3 5
To work with your all calls forwarded greeting press 3 9
To create group lists press 4 1 1
To change auto play settings press 4 2 1
To change voicemail preferences press 4 2 3
To change your PIN press 4 3 1
To change operator settings press 4 6 1
To add a new reminder press 5 2
To skip to the next message press #
For helpful hints at any menu press 0
Extra Options for Plus and Premium Users:
To retrieve fax messages press 1 2
To work with your out-of-hours greeting press 3 6
To change email notification settings press 4 5 2
To change out dial notification settings press 4 5 3
To change default fax number press 4 5 6
To manage call jump settings press 4 7 2
To manage call manager settings press 4 7 3
To restore erased messages press 6 1
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Voice Mail for Hosted PBX – Getting Started
To restore erased faxes press 6 2
Extra Options for Advantage and Advantage Virtual Users:
To manage find-me-follow settings 4 7 1
To restore erased messages press 6
Congratulations! You are ready to take advantage of all the features associated with
your Hosted PBX voicemail.
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