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SHC 21 Introduction to communication in health, social care or children’s and young people’s settings by Gaël Romanet
Level 2 Diploma in Health and Social Care
Unit SHC 21
Tutor Name: Akua Quao
Thursday 18th July 2013
Release Date: 05/07/2013 20:57
Assignment task – SHC 21 Introduction to communication in
health, social care or children’s and young people’s settings
Effective communication is vital when working in health and social care or with children and
young people. As part of your induction as a new member of staff, you have a session booked
with your line manager where you have been asked to provide information that will show you
can:
Task ①
• Identify the different reasons people communicate.
• Explain how effective communication affects all aspects of your work.
• Explain why it is important to observe an individual’s reactions, when communicating with
them.
Information
Communication methods may include:
• Non-verbal communication:
-
eye contact
touch
physical gestures
body language
behaviour
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SHC 21 Introduction to communication in health, social care or children’s and young people’s settings by Gaël Romanet
• Verbal communication:
-
vocabulary
linguistic tone
pitch
• Technological aids.
Preferences may be based on:
• Beliefs
• Values
• Culture
Services may include:
• Translation services
• Interpreting services
• Speech and language services
• Advocacy services
Agreed ways of working include policies and procedures where these exist.
Assignment task – SHC 21 Answers
Task ①
• Identify the different reasons people communicate.
People communicate to share ideas and information, to express how they feeling, to express
needs, to reassure, to build relationships, to socialise, to ask questions and to share
experiences.
People communicate in order to establish and maintain relationships with others, to give and
receive information and instructions, to understand and be understood, to share opinions,
knowledge, feelings and emotions, to give encouragement and show others that they are
appreciated and valued.
In my work place, communication is an essential tool for a care assistant job who help me to
meet the needs of the residents.
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SHC 21 Introduction to communication in health, social care or children’s and young people’s settings by Gaël Romanet
It is very important to communicate in my job with the residents families to show that, staffs
are like a second family for the residents and everything is done to make feel the resident like
home.
Staff's communication is vital to ensure effective team work and continuity to provide
resident's cares.
In my nursing care home, communication ensures any health and safety issues are recognised
and reported with hand over at the beginning of each shift and communication books of
assisting a resident. That helps to inform other staff to be aware of the current situation within
my work place.
Residents communicate with care assistants to express their needs and preferences (generally
at breakfast, lunch and supper time) to ensure they are met. (Proposing a real choices to the
residents by showing the menu allow them to be informed of what's going on, this is very true
with dementia residents because it's help them to figure out what happen at what time and
why!)
• Explain how effective communication affects all aspects of your work.
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Source: gaelromanet.com/SHC21.docx
SHC 21 Introduction to communication in health, social care or children’s and young people’s settings by Gaël Romanet
Effective communication affects all aspects of my work because communication is vital to
ensure a good team work with other care assistants to answer the needs and provide the cares
for the residents.
Better understanding communication open better team work open better cares!
In my work place, effective communication include day staffs and night staffs (hand over at
the beginning of each shift), residents and resident's family, meetings with my manager, staff
meeting and other training.
It is very important to ensure effective communication is clear, concise, accurate, non
judgmental and informative. This reduces the possibility of mistakes who can be made and
help to ensure appropriate care service delivery.
Communication is a two way process depending with who you are communicating and the
age of your communicator.
Non-verbal communication can include eye contact, touch, physical gestures, body
language and behaviour.
Verbal communication include vocabulary, linguistic tone and pitch.
Communication can be achieved by technological aids.
Also, people react differently:
→ Kinematics (Touch)
→ Auditory (How it sounds, what will be said MATTER!)
→ Visual (Pictures)
→ Olfactory (Smell memories)
To enter in the private sphere of your client (resident) take lot of time.
As a friend, a care assistant do everything in action to make feel the resident like home.
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SHC 21 Introduction to communication in health, social care or children’s and young people’s settings by Gaël Romanet
• Explain why it is important to observe an individual’s reactions, when communicating
with them.
It is VERY important to observe an individual’s reactions, when communicating with them
because the body language is more than the half (55% body language) of personal
communication.
That mean that you are going to miss a large part of communication if you don't pay attention
to resident's facial and body reactions.
By observing and understanding the body language of a resident, you can know how the
resident is feeling inside the nursing care home.
Only 7% of personal communication are spoken words. To observe body language is a
perfect way to know how the resident is feeling inside the nursing care home. Is the resident
smiling? laughing? Is the resident seem stressed when close to staffs? Is the resident's voice
sound stressed? or scared?
More than a third of elements of personal communication (38%) are about the voice and tone.
How sound the voice and the tone of a resident matter! and help to detect any form of abuse
who could occur inside the nursing care home.
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Source: gaelromanet.com/SHC21.docx