Download Communication skills

Communication skills
Nonverbal communication in
pharmacy
Nonverbal communication in pharmacy
55% -95% of all that we communicate
is
attributed to nonverbal source.
Nonverbal communications are important
because of two reasons:
1) They mirror innermost thought and
feelings.
2) Nonverbal communication is difficult and
almost impossible to fake.
Elements Nonverbal Communication
Kinesics :
The manner in which you use your arms,
hands, head, face.
It should reflect interest, empathy, sincerity,
respect.
Elements Nonverbal Communication
Posture:
 Open posture: standing (or sitting) with full frontal
appearance to the person with whom you are
interacting.
 Close posture:
arms are folded in front of chest .
legs crosses at the knees.
head facing down ward.
Communication from a closed posture shorten or half
productive interaction.
Elements Nonverbal Communication
A list of way to communicate from an open
posture includes the following:
1)Varied eye contact (consistent, but not a stare).
2)Relaxed posture.
3)Appropriate, comfortable gesture.
4)Frontal appearance (shoulders square to other
person)
5)Slight lean toward the other person.
6)Erect body position (head up, shoulders back)
Elements Nonverbal Communication
Proximics :
Distance between two interacting persons.
Most protected space is that from full contact
to ≈ 18 inches (45 cm) from our bodies.
We experience anxiety when somebody venture
into this space ( e.g. crowded elevator)
Barriers In Nonverbal Communication
◌
◌
Lack of eye contact.
◌
◌
◌
Body position.
Facial expressions are incongruent with
verbal expressions.
Tone of voice.
Closeness of position.