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Unit 2 part 2
• Nonverbal Communication- Body Language and
facial expressions.
• (Nonverbal communication accounts for 50% of all
communication.)
Examples: Hook ‘em Horns
Means- the bird in Italy
good luck in Brazil
• Body Language- Humans produce up to 700,000
different physical signs. The face is capable of
250,000 different expressions. There are 5,000
different hand gestures and 1,000 different body
postures.
• Gestures around the world
– Handshake- United States
– Hug (Saloam)- Middle East
– Slap head or shoulders- Eskimos
– Back rub- Polynesian men
– Rub noses- Maori tribesmen
– Spit at each other’s feet- East Africa
– Stick tongue out- Tibet
– Handshake
– 3 kinds
» gentle
» firm
» Texan- Prince Charles states that Texas have a
“finger crunching” style
– Touching Customs
– Countries which enjoy touching: Middle East, Latin,
Italy, Greece and Russia.
– Countries where they touch often: France, China,
Ireland, India.
– Countries who don’t touch often: Japan, USA, Canada,
England, Australia
– Walking motions
– Kinesics- the science of body movements
– Space
– Personal space- a bubble of space all around us that is
our personal territory, we feel invaded if someone
enters it without being invited.
– Personal space varies by culture:
» Americans stand 24-30 inches apart.
Types of Space
Measurement of Space
Intimate
under 18 inches
Personal
1 ½ to 4 feet
Social
4 to 12 feet
Public
over 12 feet
Purpose of Space
reserved for close friends
conversation between friends
social & business exchanges
strangers
• Messages with two meanings
• People often say one thing but nonverbally do
another.
– Facial Expressions
– Facial expressions are more convincing than
words.
– 6 basic emotions fuel facial expressions:
» surprise
» fear
» anger
» disgust
» happiness
» sadness
• Tone- The pitch, timbre of a person’s voice,
one’s pauses, rhythm, and unique
pronunciation.
• How to tell if someone is lying
– People can learn to control their facial
expressions and tone of voice but it is almost
impossible to train your whole body to lie.
– Behaviors to watch for
– Decreased hand activity
– Increased facial touching
– Increased body shifting
• Conversation- a verbal and nonverbal exchange.
– Starting a conversation
– Use a practical opener (weather, game…)
– Signals
» Both pay attention
» Stand close
» Face each other
» Feedback
– Timing
– Helping a conversation to continue
– Posture
– Eye Contact
– Head nods & gestures
» Applicants who nod during a job interview are hired more
often than those who do not.
» Short nods encourage; long nods disquiet a speaker
– Taking turns- How do you know it’s your turn to talk?
» rising or falling tone of voice
» drawing out the last few words of a comment
» the appearance of words with little meaning
» grammatical conclusion
» completion of a gesture
•
– Keeping a Listener’s Interest
– Be curious
– Don’t be boring
– Bad Habits
» Don’t be easily distracted
» Have enthusiasm
» Don’t be too eager to please
» Don’t be too serious
» Don’t be too negative
» Don’t be too passive
» Don’t talk too slow
» Don’t talk about yourself too much
» Be original. Don’t tell the same stories over and over
– Ending a conversation
Watch for signals to end conversations
– Sighs
– Long pauses
– Saying “well”
– Restless body language
– Less and less eye contact
– Increased space
Time wheel
12:00 AM
1:00 AM
2:00 AM
3:00 AM
4:00 AM
11:00 12:00
10:00 PM
AM 1:00
AM
9:00 PM
2:00
PM
AM
5:00 AM
6:00 AM
7:00 AM
8:00 PM
3:00 AM
7:00 PM
4:00 AM
8:00 AM
9:00 AM
10:00 AM
6:00 PM
5:00 AM
11:00 AM
12:00 PM
5:00 PM
6:00 AM
1:00 PM
2:00 PM
4:00 PM
7:00 AM
3:00 PM
2:00
PM
8:00 AM
1:00
10:00
12:00
11:00
PM
AM
PM
AM
9:00
AM
3:00 PM
4:00 PM
5:00 PM
6:00 PM
7:00 PM
8:00 PM
9:00 PM
10:00 PM
11:00 PM
Artifacts & Environment
• Use of surroundings to communicate
messages.
– Includes: lighting, color, temp, furniture, wall
hangings, nick knacks.
• Colors: What do they communicate?
Olfactics
• Use of SMELL to communicate messages
• Classify smells in two ways:
1. Masculine or feminine or neutral
• Examples?
2. Good or bad
• Examples?
• Memory
– How can smell be related to memory?
• We will divide into 6 groups. Each group will receive
a bag with a scent in it.
• As a group talk about what that smell reminds you
of. Answer these questions:
–
–
–
–
–
Is it feminine, masculine, or neutral?
Is it good or bad?
What feelings are connected with the smell?
Can you guess what the scent is?
Answer these questions under your tip off from today.
• We’ll rotate the bags from group to group.