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Why PR has grown important to Forskningsnettet (The Danish Research Network) TF-PR Meeting Lyngby, 17/3-2005 Martin Bech, UNI•C Organization of the NRENs in Denmark The Research Network – Forskningsnettet • Governed by a management committee • Operated by UNI•C • Development by UNI•C (and others) The Network for the educational sector – Sektornet • Governed by UNI•C • Basic Network infrastructure operated by TDC • Services operated by UNI•C • Development by UNI•C Network infrastructure used to be enough If the network infrastructure • • • • Reached all the institutions of the users Had capacity enough Had a good operational record Were known and appreciated by those who financed it - then that used to be all we should care about What changed? • From 2003 – prices doubled • Internet and IP bandwidth is no longer anything exceptional • Users are comparing prices and services • Comparing us to a normal Telco - which, of course, is meaningless • New technical possibilities (GRID, Lambda, …) We need to be known by the users • • • • • A brand name Services that differentiate us from a regular telco Identity services: Shibboleth and PKI Connectivity services: eduRoam and iPass GRID services and Lambda switching are services which can not exist without user involvement • Network experiments with user involvement • Create a community around the network Services for the end user • • • • • • • Just like in Sektornet iPass Roaming WAYF-server Video bridge and on demand services UniVid – a user involvement project MultiCast/AccessGRID and all the other technical stuff… Community • • • • • • • • • www.forskningsnettet.dk – expanded and improved Small brochures Electronic newletters with compelling content A user conference ”Technical Reference Group” Video task force UniVid project Roadshow (with limited turnout) Round of meetings with main institutions Is the future bright and clear? YES – More attention and recognition than ever YES – Noone leaves Forskningsnettet and we are winning institutions back! YES – Exceptional turnout at the last conference NO – More services require extra funding to be sustained NO – We have still a long way to go before we solve all relevant common problems for the users Conclusion The transition from a purely technical back-stage operator into a modern provider of services to the end user would never be possible without your effort