Download Managed Services for Enterprise Networks

at a glance
Managed Services for
Enterprise Networks
Modern businesses have become
increasingly dependent upon wellmanaged and highly available
network infrastructures. To get
this right, your organisation has
to strategically architect the
network to continuously deliver
more and more IT services, as well
as manage the network in a way
that contains costs and ensures
its availability. The challenge is
to do both well, and it’s difficult to
remain strategic in your approach
to growing the network when your
staff must prioritise ‘fire fighting’ on
an ongoing basis.
Specifically within IT operations and
service management, what’s commonly
required is:
Sourcing the day-to-day management of
your network infrastructure to Dimension
Data allows you to offload IT operations
and service management without
compromising either your control of the IT
environment, or your focus on architectural
and network strategy required to meet
business goals.
• improvements in the way the
regulatory compliance process is managed
• full time-support: for organisations
that don’t have enough IT resources to provide dedicated 24/7 support for all technologies deployed in their environment
• cost reduction: by using a managed
network service, clients can leverage the
scale of the provider to decrease costs
over time
• access to specialised technical and
services skills: for clients that lack
performance optimisation, wireless, or
data centre networking skills or the IT service management skills to ensure
proper management of the environment
• network management capabilities:
unobtainable through current toolset investments
Dimension Data’s Managed
Services for Enterprise Networks
Obtaining these benefits is not automatic
and requires careful selection of the
appropriate service provider and service
levels. Dimension Data’s Managed Services
for Enterprise Networks uses open, serviceoriented platforms and people with vast
technology knowledge located in Global
Service Centres (GSCs) around the globe.
They deliver a service that can scale costeffectively, optimises availability, ensures
continuous improvement, and provides
access to a wide skills base that’s available
to deliver consistently around the clock.
These services provide a set of ITIL-aligned
service elements that have been combined
into three service packages: Insite
Essentials, Advanced and Premier, made
up of the elements and deliverables in the
table below.
at a glance | Managed Services for Enterprise Networks
MSEN
Premier
!
MSEN
Advanced
Service Level
Management
Insite
Essentials
Managed Services for Enterprise Networks
Service Elements
Incident
Management
Availability
Management
Service Asset and
Configuration
Management’
Capacity
Management
Problem
Management
Availability
Management
Service Asset and
Configuration
Management’
Capacity
Management
Problem
Management
Availability
Monitoring
Service Asset and
Configuration
Management’
Capacity
Monitoring
Request
Fulfilment
Access
Management
Change
Management
Rel. & Deploy
Management
!
Service Level
Management
Incident
Management
!
Service Level
Management
Incident
Management
With our standardised services, you can
leverage the advantages that our scale and
expertise bring in terms of cost-efficiency,
predictability, and repeatability. These
services have been optimised to support
the key vendors and technologies found
in enterprise networks today, however,
coverage will expand over time.
Technologies managed by the service:
• routing
• switching
• wireless LAN (access points and
controllers)
Vendors managed by the service:
• foundational security products (softwareenabled security products built into
networking devices)
• Cisco WAAS
• VPN concentrators
• Cisco routing and switching
• performance optimisation appliances
(application delivery controllers and WAN optimisation controllers)
• Juniper routing and switching
• Blue Coat WAN optimisation controllers
• Riverbed WAN optimisation controllers
• F5 application delivery controllers
• Infoblox DNS, DHCP, and IP address
management products
• load-balancing equipment
• DNS, DHCP, and IP address management appliances
Why Dimension Data?
• Dimension Data delivers services
consistently across the world. This
is achieved through the Global
Services Operating Architecture
− our service delivery platform
for monitoring and support,
information sharing and flexible
reporting. The platform’s capabilities
allow us to roll out new features,
as requested by clients and services
teams, within a matter of days.
• We hold more than 5,900
networking certifications across the
globe – including over 370 CCIEs,
the largest number outside of Cisco.
• We have strategic alliance
partnerships with top vendors,
including Cisco, Riverbed, F5,
and others.
• We have over 6,000 clients across all
industry sectors, including financial
services, telecommunications,
healthcare, manufacturing,
government, and education.
• We’ve delivered over 1,200
Technology Lifecycle Management
Assessments to help our clients
better understand their network
infrastructure and support posture.
• We employ over 15,000 employees
with operations in over 50 countries
across five continents.
CS / DDMS-1433 / 01/14 © Copyright Dimension Data 2014
For further information visit: www.dimensiondata.com