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Sonera Company Internet
Quick Guide
Sonera Company Internet Quick Guide
Sonera Company Internet is a modular Internet service for which a number of supplementary features are available. The service is subject to a fixed monthly charge, so
there are no surprises or unexpected extra costs. Quick, easy and cost-efficient!
If you have a Microsoft Windows or an Apple computer, the only thing you need to do
is plug in the modem to your computer using the network cable provided (the one
with yellow connectors). The Internet connection will start automatically if you have
not changed the default settings of the computer.
WLAN is available only if you ordered it specifically.
Contents of a Sonera Company Internet subscription delivery:
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Internet connection with the transmission rate of the customer’s choice
customer modem, two network cables (red and yellow RJ45 connectors)
and a grey telephone cable (RJ11 connectors)
SurfManager® management and reporting service
Supplementary services for Sonera Company Internet
according to the customer’s choice
The terminal used for the Yritysinternet service is a Thomson 784 or 789. The customer is sent a terminal with the type of access technology that can be used on the
customer premises.
First check the following:
- You have installed the modem
•ADSL/VDSL implementation: the Broadband
indicator lamp of the modem flashes
green when the connection is up.
•Extra/Ethernet implementation:
the modem does not have a related
indicator lamp.
- The customer device (workstation, network
printer, server, etc.) connected to LAN, in
which case the Ethernet indicator lamp is on.
PLEASE NOTE! It takes about 30 seconds for the ADSL network connection to be established. The Broadband indicator lamp flashes while the connection is being set up.
If there is no connection, make sure that your workstation has been set to retrieve
TCP/IP networks settings automatically from the DCHP server.
If you need help with the settings,
contact Helpson:
www.helpson.fi
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SurfManager® management and reporting service
Sonera Company Internet includes the SurfManager management and reporting service. It allows you to control and view the details of your subscription and order new
supplementary services. In case of any network problems, you may also file a fault
report using the SurfManager service.
To be able to use SurfManager, you need the user name and the password you received when you got the subscription. If you have lost your password, please contact
Sonera Corporate Customer Service.http://surfmanager.sonera.com
Contact information for Sonera Corporate Customer Service:
Tel. 0200-18818
Our Customer Service is available on weekdays between 8am and 4.30pm.
Our Technical Customer Service is available 24/7.
http://www.sonera.fi/Yrityksille/Asiakastuki (in Finnish)
How to introduce Sonera Company Internet supplementary
services
Network firewall service:
The firewall service is included in transmission rate category of 2M and higher as
standard, and is available for 1M accesses as a charged supplementary service. All
the access rates are also available as open without the network firewall service. If the
access is ordered as open, please remember to take care of appropriate information
security. The service is implemented in a centralized firewall service administered by
Sonera. The rules of the network firewall are standard and cannot be changed individually for each subscription.
If you have in use the network firewall service, the service is automatically available to
you and no other actions are required.
Service levels:
Maintenance operations are carried out in accordance with the service level chosen.
Total number of IP addresses (dynamic, public):
A defined IP address space was delivered with the subscription, enabling an equal
number of customer devices to be connected to the LAN.
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Static IP addresses:
You were provided with one or several static public IP addresses for the device(s)
whose MAC address you indicated when you placed your order. There can be a maximum of four static public IP addresses per subscription.
If your LAN requires static public IP addresses, please make sure that:
- you have ordered one or several static IP addresses from Sonera, and
- you have provided Sonera with the MAC address of the terminal device requiring
the IP address.
- The device is set to retrieve TCP/IP network settings automatically
from the DHCP server.
Wireless local area network (WLAN) service:
WLAN service is available for Sonera Company Internet subscriptions.
The WPA2 encryption key is defined in connection with the order.
If you ordered WLAN service, it will be automatically activated as you install and connect the modem. If the WLAN service has not activated within about an hour, please
Sonera. When WLAN is active, the modem’s Wireless indicator lamp is on. The WLAN
SSID is SoneraInternet. It is standard and cannot be
changed. The network key can be found in the order confirmation or the
SurfManager management and reporting service. You may also contact
Corporate Customer Service.
Log into Sonera SurfManager management and reporting service at
http://surfmanager.sonera.com to order and view the network firewall service,
service level changes, additional dynamic IP addresses and WLAN.
TeliaSonera Finland Oyj, Registered Office: Helsinki, Teollisuuskatu 15, 00510 Helsinki,
business ID 1475607-9, VAT No. FI14756079
Sonera Company Internet Quick Guide 01/2012
PLEASE NOTE!
If you share your capacity among several users without the appropriate data security
solutions (for example personal firewalls and anti-virus software),
you may jeopardize the confidentiality of your communications.