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Theories of communication
Starting with Argyle
Effective communication
• Effective communication is a 2 way
process
• Each person tries to understand the view
point of the other
• Checks understanding
Michael Argyle (1972)
• Interpersonal communication was a
learned skill, the same as driving
• How you drive your car will depend on
what is happening on the road
Driving
Cycle involves:
• Watching the road
• Working out how to respond
• Making responses
• Repeating until destination is reached
Communication cycle
• Communicating involves a cycle in which
you have to translate what others are
communicating
• Adapt your own behaviour in order to
communicate back
Communication cycle
• The communication cycle has 6 stages.
• The communication cycle is like a code
that needs to be translated
• For example:
•
•
•
•
•
•
A patient has an idea
Thinks about how they are going to say it
Asks the question
The carer listens
Carer interprets
Carer feedbacks to check understanding
Stage 1
The patient has an idea
Stage 2
• The message is coded
This means that the patient thinks about
what they are going to say verbally or
using non verbal communication
Stage 3
The message is sent
Patient speaks, writes, signs or sends
message in some other way
Stage 4
The message is received
The carer receives the message either by
hearing the words, reading or watching
Stage 5
The message is decoded
The carer decodes or interprets the patients
message
(this can be hard as carer may make own
assumptions of body language or words
used)
Stage 6
The message is understood
The patient’s ideas will be understood by
carer.
This is effective communication
BUT
This does not always happen the first time
Why the communication cycle is
important!
• Who in health and social care is
vulnerable to being misunderstood?
• Why?
• How does the communication cycle help?
Task
• Write a small written piece which
discusses the communication cycle in
health and social care
• Why is it important
• What could go wrong