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Job Description
Job Title: Database and Mid Tier Analyst
About SLC
The Student Loans Company is a non-profit making Government-owned organisation set up
in 1989 to provide loans and grants to students in universities and colleges in the UK.
We are responsible, in partnership with Local Authorities in England and Wales, the Student
Awards Agency for Scotland, the Education and Library boards in Northern Ireland, the
Higher Education Institutions and HM Revenue & Customs, for student support delivery in
the UK.
We enable our customers to invest in their futures by delivering secure, accurate and
efficient assessment, payment and repayment services
Our vision is to be valued as a digital, customer-focused, centre of excellence
Job Purpose
Play a major role in the support of the SQL Server Database estate.
Carry out knowledge/skills transfer to other members of the team. This team is primarily
an Oracle Database/Application Server and Jboss centred team.
Configure, support and maintain the SQL Server Database estate that underpins many
critical Applications.
Develop and maintain documentation in line with SLC standards.
Provide support and assistance to other ICT internal and external partners both for BAU
and Projects.
Contribute to, and take responsibility for, the security and safety of all SQL Server
Databases in the SLC estate.
Contribute to the development and support of monitoring and alerting systems to
generate appropriate alerts and document remedial action to prevent unscheduled
downtime of Sql Server systems.
Key Accountabilities
Reporting to the Database and Mid-Tier Team Manager you will be expected to take the
lead in all aspects of supporting of the estate.
Work closely with Wintel Analysts in the Server and Storage Team.
Responsible for the security and integrity of the SQL Server estate.
Respond to incidents and problems in a timeous manner through to resolution.
Escalate Incidents/Problems to the Team Manager and liaise with other Support Teams
as required.
Work with the Senior Technical Analysts to share information and seek appropriate
Work closely with all team members to develop their SQL Server skills.
Work collaboratively with all other ICT departments and customers.
Potentially provide out of hours on-call support.
Essential Skills / Experience / Qualifications
Proven expertise in Microsoft SQL Server (up to SQL Server 2014).
Experience in designing SQL Server solutions.
Experience in setting up SQL Server Security on databases.
Proficient in SQL Server Database Administration.
Significant experience in the Installation and Configuration of SQL server in stand-alone,
clustered and mirrored environments. These should include Analysis Services,
Integration Services, Reporting Services and Always On.
Be able to demonstrate an excellent knowledge of SQL Server database migration from
older versions.
Practical experience troubleshooting SQL Server outages and performance issues.
Experience in Backup and Restore of databases.
Sound knowledge of creation, tuning and optimisation of SQL queries and maintenance
jobs to improve database performance using Sql Server tools such as Profiler and Tuning
Good knowledge of T-SQL
Proven experience of consolidation of SQL Server instances.
Good knowledge of using stores procedures.
Solid understanding of SAN Storage (EMC), Virtualisation (VMware) and Windows Server
Operating Systems.
Desirable Skills / Experience
Although this is a SQL Server role the team primarily support an extensive Oracle Database
and Application Server estate which underpins all of SLC’s internet facing systems. Therefore
the following would be desirable but not essential as cross training opportunities will occur
in the future.
Networker SQL Server backup/restores
Windows Powershell
Knowledge of Oracle RDBMS from 10g onwards.
Knowledge of Oracle Application Server 10g and Fusion Middleware 12.2
Knowledge of JBoss 6.3.
Experience of Linux/Unix environments..