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BTAN35005BA COMMUNICATION SKILLS Lecture, 2 hrs, written exam Instructor: Pál Csontos Time: Tuesday 08:00-09:40 Place: Lecture Room II Email: [email protected] Office hours: Monday 10:00-11:00, Wednesday 10:00-11:00 (Summer Sch. 201, Univ. Church Bldg., ext. 23014) The aim of the course is to introduce the students into the concept and various forms of communication with a special emphasis on the practical aspect. Although the course is compiled of lectures around such major topics as basic principles of communication, interpersonal communication, communicating in groups and in public, mass communication, theoretical issues will always be accompanied by practical examples and/or illustrations. Students will also be provided with the essential means and tricks of effective speech in various forms. The course ends with a written exam. Topics of the lectures: 1. What is communication? 1.1 How do we experience communication? 1.2 Why do we communicate? 1.3 What happens when we communicate? 2. Interpersonal communication 2.1 Means of contact 2.2 Making contact 2.3 Regulation of contact 2.4 Perception of ourselves and others 2.5 Barriers to communication 2.6 Interpersonal skills 3. Communication in groups 3.1 What is a group? 3.2 Why do people join groups? 3.3 How do people behave in groups? 3.4 Communicating in groups 4. Communication in organizations 4.1 How do organizations operate? 4.2 Case studies and issues 5. Mass communication 5.1 A mass communication society 5.2 Interpreting the media 5.3 The media: particular examples The material of the lecture series is based on the following books: Dimbleby, Richard and Graeme Burton. More Than Words. An Introduction to Communication. 2nd ed. London: Routledge, 1992. Dunckel, Jacqueline and Elizabeth Parnham. Effective Speaking for Business Success. 2nd ed. North Vancouver, B.C.: Self-Counsel Press, 1993. WEEK Week 1 DATE Feb. 21 Week 2 Feb. 28 TOPIC Introduction, orientation, exam information, business basics The Two Ronnies The Ministry of Communications The Hardware Shop My Blackberry Is Not Working Intro tasks + What is communication? (1) The Two Ronnies Mispronunciation Sketch Week 3 March 7 Quiz: How Good Are Your Communication Skills? What is communication? (1-2) 1.1 How do we experience communication? 1.2 Why do we communicate? Week 4 March 14 J. Lennon, The Singularge … What is communication? (2-3) ieas.unideb.hu/admin/file_4720.doc 1.2 Why do we communicate? 1.3 What happens when we communicate? Abbot & Costello, Who’s on first? INTERPERSONAL COMMUNICATION (1-3) 2.1 Means of contact 2.2 Making contact 2.3 Regulation of contact www.ieas.unideb.hu/admin/file_4556.doc INTERPERSONAL COMMUNICATION (4-6) 2.4 Perception of ourselves and others 2.5 Barriers to communication 2.6 Interpersonal skills Week 5 March 21 Week 6 March 28 Week 7 April 4 COMMUNICATION IN GROUPS (1-2) 3.1 What is a group? 3.2 Why do people join groups? ieas.unideb.hu/admin/file_4561.doc Week 8 Week 9 April 11 April 18 CONSULTATION WEEK: NO CLASS COMMUNICATION IN GROUPS (3-4) http://www.nytimes.com/2009/05/03/magazine/03wwln-safire-t.html?_r=0 3.3 How do people behave in groups? 3.4 Communicating in groups https://www.youtube.com/watch?v=NrDVsprWRCQ Week 10 April 25 COMMUNICATION IN ORGANIZATIONS 4.1 How do organizations operate? https://www.youtube.com/watch?v=4NVMJ24CBzQ Week 11 May 2 COMMUNICATION IN ORGANIZATIONS 4.2 Case studies and issues http://www.insightsquared.com/2015/04/the-top-10-customer-service-videos-on-youtube/ Week 12 May 9 MASS COMMUNICATION 5.1 A mass communication society http://www.imdb.com/title/tt4181052/?ref_=nv_sr_1 Week 13 May 16 Week 14 May 23 MASS COMMUNICATION 5.2 Interpreting the media 5.3 The media: particular examples revisit ieas.unideb.hu/admin/file_4561.doc HTTPS://WWW.YOUTUBE.COM/WATCH?V=BVGWCEOWNXA EXAM