Download Purging and Multiple Retry Address Patch Readme

Purging and Multiple Retry Patch Readme
Patch File name
Affected Version(s)
Md5sum
Dependency
Service Interrupting
: pom25sp1-patch1.tar
: Proactive Outreach Manager 2.5 Service Pack1
: cf52e161ab5cde08f7378d8300e8632c
: POM 2.5 Service Pack 1
: Yes
Pre-requisite: Proactive Outreach Manager 2.5 Service Pack 1
Problem Synopsis
This patch addresses the following issues:
1.
2.
3.
4.
5.
Provide the ability to add multiple addresses under “Retry” node for Call and Email Handler.
Campaign Director crashing if there is huge number of imports jobs in the database.
Import Data Purge fails if there are more than 1000 import jobs to be purged.
Records from pim_job table are not purged during Campaign Data Purge.
Unable to stop job when job is in “Running/filter in progress” state.
Verify POM Version
To determine the version of POM installed:
1.
2.
3.
4.
Log in to the POM system as root.
At the command prompt enter: /sbin/service POM status
Verify that the first line shows POM version as version POM.02.50.01.00.007
If the version information does not match the one listed in step# 3, the POM system needs to be
upgraded to POM 2.5 Service Pack 1 before applying this patch.
Download Instructions
1. Download the file “pom25sp1-patch1.tar” from the AVAYA support site.
2. Secure copy (SCP) this patch file to a directory on the POM system (say /home/craft).
Installation Instructions:
Before applying this patch, make sure that the POM system is running POM 2.5 Service Pack 1
1. Login as root to your POM system:
2. Change directory to the directory where patch file is copied using the following command. Let’s
say the patch was copied under “/home/craft” directory:
cd /home/craft
3. Un-tar the file “pom25sp1-patch1.tar” by typing:
tar –xf pom25sp1-patch1.tar
This will create a subdirectory “pom25sp1-patch1” in the current directory.
4. Change the directory to “pom25sp1-patch1” by typing:
cd pom25sp1-patch1
5. Execute installation script by typing:
./InstallPatch.sh
NOTE:
-
This patch will Create the backup of the files to be replaced under the directory
$POM_HOME/POM25SP1Backup
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This patch will create the file “$POM_HOME/data/patch_info.dat”, containing patch number.
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This patch has been tested with 30 simultaneous import jobs running.
Overview of Multiple Addresses under Retry
This patch will allow custom sequence of addresses for retry using a single Handler in Strategy. This
patch will enable strategy to satisfy this use case.
This patch will allow user to specify and loop between multiple addresses for retries within a single Call
handler, thus eliminating the need to have multiple handlers. This would help in achieving license and
port allocation efficiently.
Changes to strategy
A new property is added for Retry node ‘Address Looping’ (shown in screen capture below). By default
this is disabled. If you want to take advantage of this new feature, please set ‘Enable’ for this property.
When address looping is enabled, POM will utilize next address under retry for every re-attempt. It will
loop back to first address after last address. If address looping is disabled, POM will select the first
matching address from all addresses under retry after evaluating the times specified for the addresses.
Examples for usage of new feature
Example 1:
You want to make main attempt on phone 1 and 3 retries on phone 2, phone 3 and phone 4 resp.
Solution:
1. Use Phone 1 as address under Call node
2. Drag 3 addresses under Retry, select Phone 2 for first address, Phone 3 for second and Phone 4
for third
Example 2:
You want to make 1 main attempt and 5 retries using 2 addresses in the sequence Phone 1, Phone 2,
Phone 1, Phone 2, Phone 1, Phone 2
Solution:
1. Use Phone 1 as address under Call node
2. Drag 2 addresses under Retry, select Phone 2 for first address and select Phone 1 for second.
Example 3:
You want to make main attempt on phone 1 and 4 retries on phone 2, phone 1, phone 3 and phone 3
resp.
Solution:
1. Use Phone 1 as address under Call node
2. Drag 4 addresses under Retry, select Phone 2 for first address, Phone 1 for second, Phone 3 for
third and fourth.
Example 4:
You want to make main attempt on phone 1 and retries on 3 different numbers. But you want to put a
time restriction on second retry phone number.
1. Use Phone 1 as address under Call node
2. Drag 3 addresses under Retry (looping enabled), select Phone 2 for first address, Phone3 for
second, and Phone 4 for third. Set retry count to 4.
3. For Phone3 address put the time restriction (Min time and Max time)
If the current time falls in the time restriction for that address, sequence of retries will be as follows:
1st retry to phone2, 2nd retry to phone4, 3rd retry to phone4, 4th retry to phone2