Download Priority Processes - Accreditation Canada / Agrément Canada

Qmentum International
Link between Standards and Priority Processes
Priority Processes are defined as critical areas and systems that are known to have a significant impact on the quality and
safety of care and services. Priority Processes are not a part of the measurement system in that they are not rated or
scored in any way. These Priority Processes will focus the on-site survey conducted by Accreditation Canada surveyors.
Note that not all Priority Processes will apply in all organizations; the selection of Priority Processes is clearly linked to the
standards being used by the organizations.
Priority Process
Description
Link to Standards
System-Wide Processes and Infrastructure
1.
Planning and service design
Developing and implementing the
infrastructure, programs and services to
meet the needs of the community and
populations served.
• Governance
• Effective Organization
2.
Emergency preparedness
Dealing with emergencies and other
aspects of public safety.
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3.
Communication
Communication among various layers of the
organization, and with external partners and
stakeholders.
• Governance
• Effective Organization
4.
Integrated quality management
Continuous, proactive and systematic
process to understand, manage and
communicate quality from a system-wide
perspective to achieve goals and objects.
• Governance
• Effective Organization
• Medication Management
5.
Resource management
Monitoring, administration, and integration
of activities involved with the appropriate
allocation and use of resources.
• Governance
• Effective Organization
6.
Human Capital
Developing the human resource capacity to
deliver safe and high quality services to
clients.
• Governance
• Effective Organization
7.
Principle-based care and
decision-making
Identifying and decision-making regarding
ethical dilemmas and problems.
• Governance
• Effective Organization
8.
Patient Flow
Assessing the smooth and timely
movement of clients and family through
service and care settings.
• Sector/service standards
9.
Physical environment
Providing appropriate and safe structures
and facilities to successfully carry out the
mission, vision, and goals.
• Effective Organization
• Infection Prevention and Control
• Sector/service standards
Emergency and Disaster Preparedness
Effective Organization
Infection Prevention and Control
Emergency Departments
March 31, 2010
Priority Process
Site-Specific Services
10. Clinical Leadership*
11. Competency*
12. Episode of care*
13. Decision support*
14. Impact on outcomes*
15. Medical devices/ equipment
16. Medication Management
Description
Providing leadership and overall goals and
direction to the team of people providing
services.
Developing a highly competent
multidisciplinary team with the knowledge,
skills and attitudes to develop, manage, and
deliver effective and efficient programs,
services, and care.
Healthcare services provided for a health
problem from the first encounter with a
health care provider through the completion
of the last encounter related to that
problem.
Information, research and evidence, data,
and technologies that support and facilitate
management and clinical decision-making.
The identification and monitoring of process
and outcome measures to evaluate and
improve the quality of services to clients
and the impact on client outcomes.
Machinery and technologies designed to aid
in the diagnosis and treatment of healthcare
problems.
Multidisciplinary provision of medication to
clients.
17. Infection Prevention and
Measures practiced by organizations, staff
Control
and service providers, and clients and
families to prevent and reduce transmission
and acquisition of infections.
18. Diagnostic services (DI and
Availability of diagnostic imaging and
Lab)
laboratories to provide health care
practitioners with information about the
presence, severity, and causes of health
problems, and the procedures and
processes use by these services.
19. Blood services
Safe processes to handle blood and blood
components, from donor selection and
blood collection through to providing
transfusions.
20. Surgical procedures
Delivery of safe surgical care to clients,
from preparation and the actual procedure
in the OR, to the post-operative recovery
area and discharge.
* Part of a bundle of priority processes that will be reapplied in each sector/service area.
Link to Standards
• Sector/service standards
• Sector/service standards
• Sector/service standards
• Sector/service standards
• Sector/service standards
• Select criteria in certain sector/service
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sections
Effective Organization
Sterilization and Reprocessing
Operating Room Procedures
Infection Prevention and Control
Managing Medications
• Infection Prevention and Control
• Diagnostic imaging
• Laboratory and Blood Services
• Biomedical Laboratory Services
• Blood Banks and Transfusion Services
• Surgical care
• OR procedures
March 31, 2010