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© Copyright 2007. Catholic Healthcare West. All rights reserved.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
Each life.
Every moment.
185 Berry Street, Suite 300, San Francisco, CA 94107 • (415) 438-5500 • chwHEALTH.org
Cert no. SW-COC-1436
02
Mission, Vision, and Values
08
Letter from Our Sponsors, Chairperson, and President/CEO
14
Year in Review
Excellence in Patient Care
Our People
Social Accountability and Community Benefit
Funding Our Mission
38
Management Discussion and Analysis
39
Financial Summary
40
Leadership Profiles
45
Our Hospitals and Facilities
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 1
OUR MISSION
Catholic Healthcare West and our Sponsoring Congregations are committed to furthering
the healing ministry of Jesus. We dedicate our resources to:
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EACH LIFE. EVERY MOMENT.
delivering compassionate, high-quality, affordable health services;
serving and advocating for our sisters and brothers who are poor and disenfranchised; and
partnering with others in the community to improve the quality of life.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 3
OUR VISION
A growing and diversified health care ministry distinguished by excellent quality and committed
to expanding access to those in need.
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EACH LIFE. EVERY MOMENT.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 5
OUR VALUES
Catholic Healthcare West is committed to providing high-quality, affordable health care to the
communities we serve. Above all else we value:
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EACH LIFE. EVERY MOMENT.
DIGNITY — Respecting the inherent value and worth of each person.
COLLABORATION — Working together with people who support common values and vision to achieve shared goals.
JUSTICE — Advocating for social change and acting in ways that promote respect for all persons and demonstrate
compassion for our sisters and brothers who are powerless.
STEWARDSHIP — Cultivating the resources entrusted to us to promote healing and wholeness.
EXCELLENCE — Exceeding expectations through teamwork and innovation.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 7
A Letter from Our Sponsors, Chairperson, and President/CEO
DEAR FRIENDS,
As we reflect on the 2007 fiscal year we are grateful for all we have to celebrate and are filled
with optimism for the future. It was a year of remarkable successes and great achievements.
Once again, the women and men of Catholic Healthcare West advanced our mission and lived
our core values. The results of their commitment and dedication are detailed in this report, but
underlying these words and numbers is a bigger story; it is the story of our greatest blessing
–being witness to the mystery of healing, even in the most unexpected moments.
As has always been the case, the strength of this organization is our employees who give of
themselves to help others. Each day they blend faith with action, courage with compassion,
and caring with excellence as they fulfill their daily work.
We strive to treat each patient with compassion and dignity, to value each employee for his or
her individual gifts and contributions, and to celebrate each community’s distinctiveness. We
believe every moment is an opportunity for healing.
We are pleased to report that Catholic Healthcare West is experiencing successes at every
level of the organization. The quality of the care we provide is among the highest in the nation,
our patients report high levels of satisfaction with the care and comfort they receive from our
hands, and we ended the fiscal year with a net income of $891 million, which will be reinvested
in our healing ministry. During the course of the year we also provided $922 million in charity
care, community benefits, and unreimbursed patient care. Our capital investment of $563 million
was invested in building and technology improvements at our hospitals and health clinics.
In 2007 we had the pleasure of welcoming Saint Mary’s Regional Medical Center in Reno,
Nevada into the CHW family. We also released the inaugural CHW Health Security Index,® a
composite measure of the level of concern Americans have about their ability to manage their
health and to access and afford quality health care. We have learned much from this signature
tool. Concerns about affordability and quality are contributing to a national ranking of 66 out
of a possible 100 in the Health Security Index, suggesting a mixed and troubling portrait of
health security in the United States. The Index also confirmed the American public is growing
restless with the lack of improvement in the U.S. health care system. More than eight out of ten
U.S. adults believe health care is a fundamental right, and fully 72 percent believe the time has
come for universal health care in America.
These are critical times in our history. As individuals, as practitioners in the field of health care,
and as citizens of our planet, we are faced daily with critical issues of social justice. In the
coming years we will continue our role in the national dialogue concerning health care reform.
Catholic Healthcare West will be an active and strong voice advocating for a health care system
that embodies compassion, justice and quality.
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EACH LIFE. EVERY MOMENT.
(From left) Sr. Judy Rimbey, Chairperson, Corporate Members; Lloyd Dean, President/CEO; Adrienne Crowe, Chairperson, Board Of Directors
We end this fiscal year with gratitude and begin a new year with hope. Thank you to all the caring
people whom we are fortunate enough to stand beside in the service of our healing ministry.
Sincerely,
Sr. Judy Rimbey
Chairperson
Corporate Members
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
Adrienne Crowe
Chairperson
Board of Directors
Lloyd H. Dean
President/CEO
PAGE 9
PAGE 10
EACH LIFE. EVERY MOMENT.
EVERY DAY THE PEOPLE OF
CATHOLIC HEALTHCARE WEST WORK
SIDE-BY-SIDE TO DELIVER EXCELLENT,
COMPASSIONATE CARE
that is focused on the physical, mental and spiritual needs of every patient in
every moment.
We strive to meet each patient with compassion and dignity, to value each
employee for her or his individual gifts and contributions, and to celebrate
each community’s unique gifts.
And because every moment is an opportunity for healing, we consider this
work a calling.
In fiscal year 2007 the women and men of Catholic Healthcare West followed
their calling to deliver excellent care with compassion to all in need.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 11
HEALING PEOPLE Sister Nadiya Shamees is one of many women religious
ministering to the emotional, spiritual, and physical needs of the people served by
CHW hospitals. A native of Iraq, Sr. Nadiya joined the Adrian Dominican Sisters when
she was 18 years old. (The Dominicans have ministered in Iraq since the late 1800s).
In 2004, after earning a registered nursing degree, her order sent her to Italy and
then on to the U.S. to deepen her experience of serving those in need. Today she is
serving in the maternity unit at St. Rose Dominican Hospitals in Henderson, Nevada,
where she says she most enjoys caring for new mothers. Quite naturally, however,
she looks forward to more peaceful times when she can take all she’s learned in the
Nevada desert back to her native desert to continue her ministry.
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CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 13
The Year in Review
EXCELLENCE
IN PATIENT CARE
The care and safety of our patients is our highest priority. We consider it a privilege
to work together with our patients to meet their unique physical, mental and spiritual
needs. In fiscal year 2007 we continued our long tradition of continuous quality
improvement, seeing that each patient receives the very best from us each day, and
ensuring we are delivering excellent care to everyone who comes to us.
MEASURING THE QUALITY OF OUR CARE
The hospitals of Catholic Healthcare West are committed to providing the best,
clinically proven care. That’s why we are advocates for greater transparency in clinical
quality for hospitals across the nation. By making quality information more accessible to
all, we believe we can raise the bar for care nationally.
One such quality measurement program is the Hospital Quality Alliance (HQA), a
public-private collaboration with participation from The Joint Commission, the Centers
for Medicare and Medicaid Services, the American Hospital Association, and the
National Quality Forum. The HQA presently measures treatment for four conditions
– heart attack, congestive heart failure, pneumonia and surgical care – and reports on
how often hospitals provide the treatments known to result in the best outcomes for
most patients.
CHW uses the “all or none” methodology advocated by the Institute for Healthcare
Improvement to assess quality in the publicly-reported measures. In this model, for
every condition being measured by HQA, a series of evidence-based treatments,
therapies, or diagnostic tests –– known as a care bundle –– are recommended and
have been proven to result in the best possible outcomes for patients. To meet the
HQA standards, a patient must receive every one of the evidence-based therapies
specified in the care bundle.
We are pleased to report that Catholic Healthcare West hospitals continue to achieve
high levels of performance, well above the national average in publicly-reported
measures tracked by HQA. In fact, for treatment of congestive heart failure, Catholic
Healthcare West’s clinical measures average ten percent above the national average.
Likewise, care for pneumonia and heart attack are improving faster at Catholic
Healthcare West hospitals than the national average.
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11/29/07 9:13:03 PM
Congestive Heart Failure
Community Acquired Pneumonia
Acute Myocardial Infarction
100%
100%
100%
80
80
80
60
60
60
40
40
40
20
20
20
0
0
2005
2006
2007
0
2005
2006
CHW
2007
2005
2006
2007
National Median
The charts above show the percent of patients who receive 100% of the evidence-based therapies within the “bundle,” described on page 14.
PATIENT SATISFACTION
As we continuously measure and improve the quality
of care delivered at our hospitals, we are equally
committed to ensuring that our patients feel they were
well treated and had a positive experience with their
care and their caregivers. By asking our patients about
the quality of the service they received, we are better
able to improve our care.
During 2007 CHW’s patient satisfaction scores improved
more than one and one half times as much as those of
the top 10 percent of 1,500 hospitals in a national study.
CHW’s performance increased 40 percent, to well above
the national average and within a couple of percentiles
of the top 30 percent in the nation. Our progress over
the years has been consistently improving. In 2005,
roughly 87 percent of our patients said they would
return (if care were needed) to their Catholic Healthcare
West hospital without hesitation, placing the system in
the 13th percentile nationally. In 2007, 91 percent of
patients say they would return without hesitation, an
increase that now places Catholic Healthcare West at
the 67th percentile nationally.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
We achieved these results through a number of
innovative approaches to care. Most important is the
dedication and commitment shown by all of our staff
and physicians and especially by our nurses, who are
providing excellent care every day. Over the last year,
more than 3,000 of our nurses were introduced to four
evidence-based practices that are known to improve
patient satisfaction and increase the time nurses can
spend with their patients. These strategies call for:
Hourly Rounding: Making regular clinical rounds to
patients every hour to check in on progress and to
anticipate needs. Research has shown that hourly
rounding by nurses reduces patient use of call lights
by as much as 38 percent and reduces the number of
patient falls by up to 50 percent.
Individualized Care: Wipe-away boards are now in use in
all patient rooms to help keep patients informed about
their care plan as well as to communicate to hospital
staff what is important to each patient.
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The Year in Review Continued
Bedside Shift Reporting: We have established a standardized process for
communication between nurses during a shift change. Conducting this transfer in
front of the patient allows our patients to be more involved in their care and improves
patient safety and satisfaction.
Discharge Phone Calls: We are also telephoning patients within 1-2 days of discharge
to follow up and address any needs or questions they may have.
MAKING BEST PRACTICES OUR EVERYDAY PRACTICES
In today’s health care environment, where both demand and costs are rising, it is
important to us that we deliver excellent care in a manner that is both compassionate
and cost effective. Our mission calls us to deliver high-quality, affordable health care.
And as we honor this mission, Catholic Healthcare West hospitals are working daily
to improve the quality of our care while reducing costs. One way in which we are
achieving this goal is by identifying care practices that are known to result in excellent
outcomes for our patients and then reducing unnecessary variations from these best
clinical practices.
Our efforts in this regard have been highly successful, and we remain confident that
our progress in the coming years also will show positive results. The quality of care
delivered at Catholic Healthcare West hospitals continues to improve, as shown
previously, and we are pleased to report that in fiscal year 2007 we saved more than
$20 million by reducing unnecessary variation in clinical practices.
By identifying those practices that result in the best outcomes for our patients and
standardizing those practices across all our hospitals, we are working to make Catholic
Healthcare West’s best practices our everyday practices.
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EACH LIFE. EVERY MOMENT.
UTILIZING TECHNOLOGY TO IMPROVE CARE
Integral to the delivery of excellent and efficient
care is ensuring our caregivers have the tools they
need to deliver that care when they need it.
CareConnect is an important way we are achieving
this goal. Catholic Healthcare West is expecting to
invest approximately $600 million in CareConnect,
our clinical information system that is transforming
our organization into a virtually paperless clinical
environment.
Through this initiative we are bringing computerized
physician order entry, clinical decision support,
adverse drug event rules, and bedside medical device
interfaces to our hospitals, giving our clinicians more
time to devote to patient care and ensuring best
demonstrated clinical practices can be easily migrated
across our network of caregivers.
During 2007, CareConnect was installed at a number of
hospitals, and we are pleased that our physicians and
clinical teams are embracing this new technology. In
fact, the physician adoption rate of this new technology
at Catholic Healthcare West hospitals is more than 75
percent, which far exceeds the industry average for
community hospitals across the U.S.
In recognition of this outstanding work, Catholic
Healthcare West physician leaders were honored
with the team award from the Association of Medical
Directors of Information Systems for excellence
and outstanding achievement in applied medical
informatics.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
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EACH PATIENT
Pamela Nyman, RN (left) stands with her former trauma patient, Israel Garcia,
at California Hospital Medical center in Los Angeles, California. The level-two
trauma center provides life saving care to more than 2,000 people every year.
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LOCATED IN THE HEART OF
DOWNTOWN LOS ANGELES,
CALIFORNIA HOSPITAL MEDICAL CENTER
IS A VITAL PART OF ITS COMMUNITY.
Residents and visitors of this vibrant urban hub are assured they have access to
excellent, compassionate care around the clock by some of the finest medical
providers in the field.
Pamela Nyman, RN, is one of those skilled providers, in whose hands many of the area’s
most critically injured residents receive care. As the trauma nurse coordinator, Nyman
is part of a multi-disciplinary team that delivers excellent and compassionate care to
people suffering from life-threatening injuries.
“It’s amazing to come to work every day,” she says. “I never know what’s going to
happen when I start my day, and then, at the end of my day, I feel so blessed to have
been able to touch so many people in such a meaningful way – and I’m honored by how
they have allowed me to be part of their lives.”
At this 316-bed acute care hospital there are countless moments in which excellent
medical treatment becomes a gateway to making a lasting difference in a person’s life.
Nyman says these opportunities arise every day with every patient she sees. But one
case in particular stands out for her. Earlier in the year, a young teenager arrived at the
hospital’s trauma center with a gunshot wound to his abdomen. The young man survived
his injuries and during his subsequent 33 days of recovery at the hospital, Nyman
learned that her patient, Israel Garcia, was a 15-year-old runaway who had been living
on some of the most dangerous streets in Los Angeles.
Nyman’s daily presence was as much a healing for Israel as the medical care he received.
“Pam was with me the whole time,” he says. “She answered all my questions and
helped me understand how to care for myself.”
With the information and care he received from his doctors and nurses, Israel designed
a notebook that is helping him keep on track with his home care plan and began to take
greater responsibility for his health and wellbeing. Today, Israel is back living at home
again and is looking forward to going back to school.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 19
A REVOLUTION IN CARE “Our elders
do not live in our facility, we work in their
home,” says Regina Wood-Glass, RN,
director of nursing for the Mercy Care
Center in Mt. Shasta. This philosophy is
at the heart of what Wood-Glass calls a
“revolution in elder care.” Where skilled
nursing facilities once kept regimented
schedules, here residents choose their
lifestyle – they wake up naturally, eat when
they’re hungry, and participate in group
or individual activities as suits their daily
preferences. This level of personalized
care extends to their environment as well.
Posted outside each resident’s room is a
biography, which tells caregivers, visitors
and fellow residents a little more about
the life stories of the residents. “When
you know that Mr. Smith was on the
beach at Normandy, it changes how you
interact,” Wood-Glass says. “We are here
to affirm who our residents are while we
attend to their physical comfort, spiritual
beliefs, and psychological wellbeing.”
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EACH LIFE. EVERY MOMENT.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 21
The Year in Review
OUR PEOPLE
Our employees are the reason our healing ministry continues to succeed. The care
and compassion delivered by the women and men of Catholic Healthcare West have
established this organization as among the best in the nation, and we are committed to
providing our employees with the tools and resources they need to grow.
A GREAT PLACE TO WORK
The hospitals of Catholic Healthcare West strive to create an environment where all our
employees can excel. Because of our commitment to a positive workplace we regularly
survey our employees to find out about their experiences and how they see our values
integrated into their work environment. The results are shared with all employees
and used to support our efforts to continuously improve the working environment at
Catholic Healthcare West.
At the end of the 2007 fiscal year, 81 percent of our employees reported that they feel
they are part of an effective organization, exceeding our year-end goal of 72 percent.
Further, 81 percent report that Catholic Healthcare West is accomplishing the mission
of compassionate healing, advocacy and building healthier communities.
In a number of our communities our employees have recognized their Catholic
Healthcare West hospital as among the “Best Places to Work.”
We are honored and humbled by this recognition, and we commit to our employees
that we will continue to partner with them. We want our employees to feel valued
for who they are, not just what they do. Providing a working environment where our
people can live the values and deliver on the mission is the most important thing we
can do as an employer; and we will continue our tradition of investing in the caring
people who are the hearts and hands of our ministry.
INVESTING IN CAREER GROWTH
During the 2007 fiscal year, Catholic Healthcare West continued our tradition of
investing in our employees through tuition reimbursement programs, employerpaid dependent health care coverage, continuing education courses and in-house
educational programs.
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EACH LIFE. EVERY MOMENT.
We also are working with our labor unions on
important training and education programs
for our employees. Our nurse mentoring
collaboration with the California Nurses
Association is helping to train and prepare
experienced nurses to serve as mentors for
nurses just beginning their careers.
Our work with the Service Employees
International Union is progressing through the
Joint Employer Education Fund, which is helping
Catholic Healthcare West employees upgrade
their skills, invest in their career growth, and
make greater long-term contributions to our
healing ministry.
Catholic Healthcare West is additionally investing
in the next generation of caregivers through a
number of partnerships with local community
colleges. Grant funds, forgivable loans and
internship programs at several of our hospitals
are helping to train registered nurses, respiratory
therapists and radiology technicians.
our hospitals are partnering with local community
colleges to support nursing programs and to
encourage more young people to consider a
career in healthcare.
RECOGNIZING EMPLOYEE CONTRIBUTIONS
In recognition of the fact that our successes
in 2007 would not be possible without our
employees, we continued our program of
sharing the organization’s success with those
who contributed to it. In fiscal year 2007, every
eligible full- and part-time employee received
a cash award in acknowledgement of their
contributions. In each of the last two years,
Catholic Healthcare West has awarded more than
$50 million to our employees through these
important recognition programs.
RECRUITING CARING PROFESSIONALS
While the nationwide shortages in nursing,
imaging and laboratory technicians, and
pharmacists continue to challenge our
hospitals, we can take pride in our success in
recruiting highly trained professionals to care
for our patients. In 2007, we hired more than
3,000 registered nurses, 500 lab and imaging
technicians and nearly 100 pharmacists.
Despite these solid numbers, our need for talent
continues to grow. To help fill the gap, many of
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
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11/29/07 9:15:05 PM
EACH EMPLOYEE
Kate Rice, RN, BSN, sits with her patient, Tom Roberts, in the healing garden at
Mercy Medical Center. Located at the base of the majestic Mount Shasta, the
hospital offers residents of this rural community some of the most technologically advanced care available, and always with a compassionate touch.
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EACH LIFE. EVERY MOMENT.
“WHAT I LIKE MOST ABOUT BEING A NURSE
IS THE PERSONAL FULFILLMENT OF MEETING
PEOPLE’S NEEDS.”
So remarked Kate Rice, RN, BSN, as she sat in the healing garden with Tom Roberts,
one of the patients under her care, at Mercy Medical Center in Mt. Shasta, California.
It was Roberts’ first trip outside his hospital bed since being admitted several days
earlier. The potentially lethal blood clot that had formed in his lungs had, with the expert
aid of his caregivers, stabilized, and he was able to enjoy the 5,000 square foot healing garden adorning the hospital grounds. “All the doctors and nurses here have been
great,” he said. “They’ve really made sure I understand everything that’s happening to
me every step of the way.”
Mt. Shasta is a small, rural community, yet the range of medical services available
here rivals some urban hospitals. With everything from cardiology and oncology to
ophthalmology, pediatrics, nuclear medicine and orthopedics, the 25-bed hospital offers
a full suite of specialty medical and surgical services, ensuring residents don’t have to
travel far from home to receive excellent care.
“I love working here,” Rice says of the hospital and of the opportunities she has as a
nurse in both the emergency and intensive care units. “In the ER, I’m able to care for
people of all ages and I usually get to follow my patients through the full course of treatment and send them home, hopefully feeling better. When I work in intensive care I can
get to know my patients a little more fully and grow closer to their families.”
The quality of care delivered at Mercy Medical Center, and indeed at all
Catholic Healthcare West hospitals, is the direct result of caring, dedicated people like
Kate Rice, and we are committed to helping our caregivers grow in their profession.
At Mercy Medical Center, employees can take advantage of a forgivable loan program
of $5,250 per year for higher education and tuition. The hospital also collaborates with
the local community college, where Rice also happens to teach nursing, to support
education and certification programs for the next generation of caregivers.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 25
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EACH LIFE. EVERY MOMENT.
A PRIVILEGE TO PROVIDE CARE It is the only full service, 24-hour
emergency department in downtown Los Angeles. Each year, more than
5,500 people receive care at the hospital’s emergency room, and 2,000
receive treatment for traumatic injury at California Hospital Medical
Center. The level-two trauma center opened its doors in 2004 with
some of the nation’s leading surgeons, specialists, and nurses on staff
around the clock to care for critically injured patients. Dr. Gudata Hinika,
trauma director and chief of general surgery at the hospital, says the
caliber of the staff and the technologically advanced facilities are made
all the better because Catholic Healthcare West hospitals consider as
paramount the unique needs of each patient, regardless of resources or
stature. “We are privileged to be providing care at this hospital,”
Dr. Hinika says. “We are a team of truly competent medical professionals
and we all have a vision for what it means to deliver excellent care to our
patients – a vision that is supported at every level of the hospital.”
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 27
The Year in Review
SOCIAL ACCOUNTABILITY
& COMMUNITY BENEFIT
Catholic Healthcare West is committed to a ministry that meets or exceeds the ethical,
legal, and business expectations our communities have of us. We hold ourselves
accountable to our communities and to each other to achieve sustainable development
of our social, economic, and environmental resources. Paramount in this work are our
efforts to step outside hospital walls to partner with others and to advocate on behalf
of those who are poor and disenfranchised.
ADVOCATING FOR CHANGE
Advocacy is an explicit component of Catholic Healthcare West’s mission and a
significant expression of our ministry’s call to improve the quality of life. Through
our work with local, state, and federal governments we are advocating for the
establishment of a national health care system that is affordable and available to all.
We also are integrating our mission and values into investment decisions, promoting
corporate social responsibility and accountability on a range of issues that affect the
broader health of the communities we serve. Some of our key achievements in these
areas during 2007 include:
CHW Health Security Index: In the United States, where access to health care is
closely tied to employment, Catholic Healthcare West believes the health security of
Americans should be part of the evaluation of consumer confidence and the economic
outlook for the country. Further, Catholic Healthcare West has a strong commitment to
ensuring that quality, compassionate, affordable health care services are available to
all. Because of this commitment, we now are measuring Americans’ perceptions and
beliefs about their ability to access healthcare and maintain their health.
The Health Security Index provides a composite score of health security in America,
which is calculated based on responses from 1,771 adults nationwide to a subset of
questions asked during 20-minute interviews. Concerns about affordability and quality
contribute to a national ranking of 66 out of a possible 100 in the Health Security
Index, suggesting a mixed and troubling portrait of health security in the United States.
Specifically, Americans are challenged by critical issues of affordability, access,
and prevention.
We will update the Health Security Index annually to track the nation’s perceptions on
an ongoing basis. For more information about the Health Security Index, please visit
www.healthsecurityindex.org.
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EACH LIFE. EVERY MOMENT.
Shareholder Advocacy: Catholic Healthcare
West integrates our mission and values into
investment decisions, promoting corporate social
responsibility and accountability on a range
of issues that impact the health of individuals,
communities, and the planet. During the 2007
proxy season Catholic Healthcare West filed or
co-filed proposals at 14 companies and engaged
an additional 12 companies on corporate
governance practices, social policies, and
environmental practices. Seven of our proposals
went to a shareholder vote and received enough
support to meet SEC thresholds for returning to
the proxy next year, and three were withdrawn
when the companies agreed to take significant
action to address shareholder concerns.
Healthcare Reform: As a Catholic health
ministry, it is both our responsibility and a
moral imperative to take a leadership role in
developing solutions to the problems plaguing
our nation’s healthcare system. During the course
of the 2007 fiscal year we were active in local,
state and federal advocacy work towards the
goal of systemic reform that combines quality
and compassion for all.
residents come in to the emergency room for
treatment of acute illnesses that could have
been prevented represents poor stewardship
of our resources and less than optimal primary
care for those most in need. In fiscal year 2007,
our hospitals identified 213 programs for more
comprehensive strategies to measure and track
the impact of the programs on the communities
served, with the intent of preventing unnecessary
hospitalizations.
Improving Culturally and Linguistically
Competent Care: In 2003, Catholic Healthcare
West was awarded a $250,000 grant from The
California Endowment to improve language
services for those who are monolingual or have
limited English proficiency. Since that time,
Catholic Healthcare West hospitals have been
comprehensively assessed for compliance
with minimum standards of care for language
services. Additionally, in fiscal year 2007 we have
standardized our telephonic interpreter services,
allowing us to benchmark and monitor the use
of appropriate language services. Pilot programs
also were launched to test and train our bilingual
staff who wish to serve as medical interpreters.
COMMUNITY BENEFIT PROGRAMMING
Catholic Healthcare West is proud to partner with
others in the community to improve the quality
of life. Our work with others in the communities
we serve is a vital part of our healing mission.
Community Benefit as a Science: In recent years,
Catholic Healthcare West has worked to apply
the same level of scientific rigor expected in
the field of medicine to our work in community
benefit programming. The central goal of
our efforts is to move away from the model
in which we simply enumerate our activities
and accomplishments to a more strategic and
evidence-based approach that ensures our
resources are used in the wisest and most
effective ways. With a primary focus on unmet
health-related needs, we are striving to achieve
measurable results from our intervention efforts;
and we believe that waiting until community
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
COMMUNITY GRANTS
Since 1990, Catholic Healthcare West has
made grant awards totaling nearly $25 million.
Typically, grant awards are made to organizations
that are partnering with others to meet the needs
of their communities. In our 2007 fiscal year, our
hospitals contributed $2.7 million in grant funds
to their communities to make 202 grant awards.
Our focus in this cycle was to support community
based initiatives that provide chronic disease
management and preventive services. Some
examples include:
Healthcare Connect – Phoenix, AZ: The CHW
grant will be used to establish a medical home
where eligible uninsured patients who suffer from
chronic diseases can receive routine treatment
and assistance in managing their chronic disease
or condition.
PAGE 29
The Year in Review Continued
Cornerstone Compassion Center –
San Bernardino, CA: Our grant to this
organization will be used to fund the “Search
Your Heart” program curriculum, developed and
promoted by the American Heart Association
as a primary health intervention. The program
focuses on health promotion and disease
prevention, thus reducing the long-term
complications associated with diabetes, heart
disease, and hypertension.
Community Diabetes Education Services
– Modesto, CA: Grant funding will support the
Los ABC’s de la Diabetes program, which offers
testing and educational classes to low-income
residents in rural areas throughout Stanislaus
County.
COMMUNITY INVESTMENTS
In addition to our Community Grants program
we have invested more than $83 million in
nonprofit community organizations since
1992. The Community Investments Program
is designed to expand access to capital for
those who historically have been underserved.
Community Investments are below-market
interest rate loans to nonprofit organizations that
are working to improve the health and quality of
life in their communities.
During the 2007 fiscal year, Catholic Healthcare
PAGE 30
West made $9.3 million in low- or no-interest
loans and lines of credit to nonprofit community
organizations, including:
Community Housing Improvement Program
– Red Bluff, CA: Loan funds will be used
for the construction of 37 homes for lowincome families.
Children’s Museum of Phoenix – Phoenix, AZ:
CHW loan funds will be used to construct a
children’s interactive museum.
Green Connection Loan Pool – Arizona, Nevada,
and California: CHW’s investment to the Local
Initiatives Support Corporation will be used
to finance affordable housing and community
facilities that are utilizing sustainable building
materials and methods.
ECOLOGY
Fiscal year 2007 marked Catholic Healthcare
West’s 11th year of formal commitment to
environmental conservation and protection. We
are pleased that Catholic Healthcare West and
six of our California hospitals received national
recognition for our environmental stewardship
from Hospitals for a Healthy Environment, an
independent, nonprofit organization focused
on improving healthcare’s environmental
performance. Catholic Healthcare West is the
EACH LIFE. EVERY MOMENT.
only California hospital system to receive the
2007 Champions for Change Award, which
honors environmental leadership in the hospital
industry. Among our accomplishments this year:
California Climate Action Registry: Catholic
Healthcare West is the first healthcare system
in the state to join the California Climate
Action Registry. In fiscal year 2007 we began
to measure and report our electric and natural
gas consumption. This data will be certified by
independent auditors and measured over time,
allowing us to identify areas where we can be
better stewards of the resources entrusted to us.
Sustainable Agriculture: To support sustainable,
local agriculture, Catholic Healthcare West has
developed a Food & Nutrition Vision Statement
that guides our purchasing. This statement is an
expression of our intent to purchase foods that
are produced in sustainable, environmentally
friendly ways. In particular, we are working to
eliminate the growth hormone rBGH from the
milk supply, and we are implementing a systemwide education program about the ecological
impacts of the food system.
advocates for healthier alternatives to products
and services in the marketplace and through
the legislative process. Through the use of
our market power, we challenged our medical
product suppliers to develop products free of
the phthalate DEHP, which is a chemical that is
known to have harmful health affects. In 2006,
we entered into a multi-year contract with B.
Braun Medical Products, Inc. to supply these
bags. Building on this success, we successfully
advocated for the passage of the Safe Cosmetics
bill, which strengthens consumer protections
with regard to chemicals in cosmetics and most
recently for the passage of a bill which requires
all child care products and toys sold in California
to children under the age of three to be free of
phthalates. Finally, we supported efforts to pass
the Global Warming bill, which is a landmark
piece of legislation that places an economy-wide
cap on global warming emissions.
Advocating for Change: Catholic Healthcare
West is mindful of its responsibility to the
environment and works toward careful
stewardship of natural resources. In concert
with this commitment, Catholic Healthcare West
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 31
EACH COMMUNITY
Tai chi instructor Stella Huang and her students flow through the forms of the
ancient Chinese martial art, which has many known health benefits. The class is
offered through the Barbara Greenspun WomensCare Center of Excellence at
St. Rose Dominican Hospitals in Nevada.
PAGE 32
EACH LIFE. EVERY MOMENT.
STELLA HUANG GLIDES CONFIDENTLY
THROUGH THE SERIES OF MOVEMENTS
WITH NAMES LIKE WHITE CRANE
SPREADS ITS WINGS AND FAIR LADY
SHUTTLES LOOM.
Her students gracefully follow behind her, perfecting their skill and benefiting from this
ancient Chinese system of flowing movements and shifts in balance that strengthens the
body, focuses the mind, and enlivens the spirit.
The popular tai chi class is just one of numerous health and wellness offerings at the
Barbara Greenspun WomensCare Center of Excellence at St. Rose Dominican Hospitals
in Nevada.
For Sandy Foster, the class was just what the doctor ordered. Literally. Her physician
encouraged her to take up tai chi after she was diagnosed with osteoporosis. “The class
helps me with my balance,” she says. “And it’s very peaceful. I always feel invigorated
afterwards.”
“We model our programming to meet what the women who live here tell us they want,”
says Holly Lyman, director of the WomensCare Center. And for the last 10 years that’s
what the WomensCare Center has done – providing quality, compassionate health
education and preventive care programs to the communities surrounding Las Vegas.
The WomensCare Center has become one of the most utilized health resources in the
area, with more than 39,000 participants taking advantage of the wide variety of lowand no-cost classes, support groups, activities and events, a lending library and a health
and wellness magazine.
And with the rapid expansion of the Southwest Las Vegas area, a second WomensCare
Center opened its doors in 2007. Now, thousands more can take advantage of nutrition
counseling, tai chi classes, safety and injury prevention, disease management, classes
in Spanish, pregnancy and childbirth education, parenting programs, and even a
Breastfeeding Boutique.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 33
PEOPLE CARING FOR PEOPLE Pharmacy Technician Zoren Bermudez says her
colleagues at St. Rose Dominican Hospitals in Las Vegas, Nevada, are like a
family to her. “St. Rose is the number one hospital in the valley and I can attest
to how great it is to work here,” she says. “We are a team in every sense, and we
all work together to help our patients get better.” When the hospital’s new
San Martín Campus opened in November 2006, Zoren was responsible for setting
up the state-of-the-art pharmacy, including establishing automated medication
cabinets on every unit. The new pharmacy is equipped with some of the most
technologically advanced resources available today, including a positive pressure
clean room and specialized areas for preparing biologically sensitive drugs, such as
chemotherapy medications.
PAGE 34
EACH LIFE. EVERY MOMENT.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 35
The Year in Review
FUNDING OUR MISSION
To ensure that quality, state-of-the-art health care is available to all who enter our
doors, it is essential that we generate and maintain the resources necessary to invest in
the future and fulfill our mission. As a not-for-profit organization dedicated to improving
the quality of life, we reinvest all our operating and investment income in hospital
improvements, technology enhancements, community health programs, and employee
benefits. Our commitment to our mission also compels us to treat each person with
dignity, which includes ensuring that all have access to health care.
FINANCIAL STRENGTH
Operating Income
We are proud to report that Catholic Healthcare
West ended fiscal year 2007 with a net income of
$891 million for the year ended June 30, an increase
of $107 million over fiscal year 2006 earnings
excluding a one time adjustment for unrealized
investment income.
$300
250
200
150
100
50
0
-50
02
03
04
05
06
07
This financial strength allows us to provide excellent
care to everyone who comes to us, regardless of their
ability to pay. It also is a testament to what can be
accomplished when we hold true to our mission and
values, even in the face of rising numbers of people
without healthcare insurance, growing costs, and
inadequate government reimbursements.
CHARITY CARE AND COMMUNITY BENEFIT
Despite ongoing challenges in the healthcare industry, Catholic Healthcare West
provided $501 million in community benefits and free care for the poor during the fiscal
year, up from $465 million in 2006. This investment reflects our charity care, community
grants and investments, and free primary care provided at our many community
health clinics. Not included in this figure is our shortfall from Medicare, which totaled
$421 million in fiscal year 2007, compared to $337 million in 2006.
PAGE 36
EACH LIFE. EVERY MOMENT.
CHW Charity Care & Community Benefit*
$922
$803
$623
$567
$422
$386
*Includes traditional charity care and unpaid costs of
certain government programs, as well as a variety of
other programs for the poor and the broader community.
For those families who come to our hospitals
and are unable to pay for their care, Catholic
Healthcare West has maintained our financial
assistance program, which provides free and
discounted care to uninsured families making up
to 500 percent of the federal poverty level (or
$103,250 for a family of four in 2007). And
as we provide financial assistance to many of the
Americans living without health care insurance,
we also assist eligible uninsured patients through
the enrollment process for government-funded
insurance programs. We assisted more than
51,000 people through this process in fiscal
year 2007.
PHILANTHROPIC FOUNDATIONS
The exemplary work of our many fundraising
foundations is critical to sustaining our healing
ministry. The 32 foundations that support
Catholic Healthcare West hospitals raise
funds that allow us to continue our tradition
of caring, our ministry of healing, and our
vision of excellence. In fiscal year 2007 these
foundations received gifts from more than 40,000
individuals, philanthropies, and corporations
totaling $89.7 million. We are very grateful that
so many people chose to join us in our mission of
healing by providing this generous and needed
philanthropic support. These funds enable us to
expand and invest in emergency departments,
purchase state-of-the-art equipment, and provide
advanced training and education for patients
and caregivers.
INVESTING IN OUR FACILITIES
Funding our mission also means investing in
our hospitals and health clinics, ensuring that
state-of-the-art care remains available in our
communities. During the fiscal year, we invested
more than $563 million in capital improvements
and technology, including the implementation
of our CareConnect system at a number of
hospitals, and the grand openings of two new
facilities, the St. Rose Dominican Hospital,
San Martín Campus in Nevada, and the 430,000
square foot, 144 bed tower housing the Barrow
Neurological Institute at St. Joseph’s Hospital
and Medical Center in Phoenix, Arizona.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 37
Catholic Healthcare West 2007
MANAGEMENT DISCUSSION
AND ANALYSIS
For a seventh consecutive year Catholic Healthcare West demonstrated strong financial performance, benefiting from
increased patient levels and improved managed care payment rates as well as from improved expense controls, particularly
in the areas of worker and patient injuries. Catholic Healthcare West reported a gain from operations of $300 million for
FY 2007 on revenues of $7.5 billion. Our continued success resulted in improved ratings by all three of the major
bond rating agencies during the fiscal year.
Catholic Healthcare West grew significantly as an organization during FY 2007. Mercy Gilbert Medical Center, the
newly constructed facility in Gilbert, AZ, opened just before the year began and quickly became fully operational
and reached capacity. The Barrow Neurological Institute tower on the St. Joseph’s Hospital and Medical Center
campus in Phoenix, AZ was completed and opened soon after the year began, affording state-of-the-art facilities for
neurosurgical patients locally and internationally. The newly constructed St. Rose Dominican Hospital – San Martin
Campus in Las Vegas, NV opened in November 2006 and continues to expand and provide synergies with the other
St. Rose campuses. In January 2007, Saint Mary’s Regional Medical Center in Reno, NV, became part of Catholic
Healthcare West, bringing both a successful hospital and a health plan. In addition, during 2007 Catholic Healthcare
West opened six new ambulatory imaging and surgery centers across Arizona, California and Nevada.
During 2007, Catholic Healthcare West’s existing facilities in California, Arizona and Nevada continued their strong
performance. In the aggregate, both inpatient and outpatient volumes increased. These strong, positive financial
results are supported through continuing monthly operating reviews, a system of clear goals and metrics and a
streamlined decision-making process. Our increased scrutiny on productivity measures continues to result in greater
efficiencies and expense containment. Catholic Healthcare West’s ability to control expenses is evident in several
areas with salaries and benefits and supplies as a percent of net patient and premium revenue constant or improved
year over year. Significant reductions in self-insurance reserves for professional liability and workers’ compensation
were also achieved as a result of effective loss prevention and improved claims management.
Liquidity, consisting of cash and investments, continues to improve. At year end, balances increased to over
$3.2 billion as a result of strong operating and investment performance. Investment income remained strong during
2007. Our year end investment reporting included a one-time unrealized gain of $341 million related to a change in
accounting treatment, bringing total investment earnings reported on the income statement to $592 million for the
year. Catholic Healthcare West’s cash and investments have been significant factors in achieving higher credit ratings,
which enhance our ability to borrow as well as to directly fund our capital plans over the next decade.
Catholic Healthcare West’s financial strength supports our unswerving commitment to serve those in need.
Unsponsored community benefit, representing uncovered costs of programs and services provided to the poor and
broader community, amounted to $501 million in FY 2007, which is approximately 7% of total operating expenses
for the year.
PAGE 38
EACH LIFE. EVERY MOMENT.
2007 ANNUAL FINANCIAL SUMMARY
$ (in 000’s)
RESULTS OF OPERATIONS
$ 7,476,944
Revenue from Operations
6,708,175
Operating and Administrative Expenses
452,325
Depreciation and Interest
16,779
Loss on Early Extinguishment of Debt
7,177,279
Total Expenses
Net Operating Income
299,665
Investment Income
591,593
Net Income
$
891,258
FINANCIAL POSITION
Assets
Current Assets
$ 2,954,714
Assets Limited as to Use
4,080,444
Property and Equipment, Net
2,945,174
Assets Held for Sale
Other Non-Current Assets
Total Assets
24,825
515,120
$ 10,520,277
Liabilities and Net Assets
Current Liabilities
Other Non-Current Liabilities
Long-Term Debt, Net of Current Portion
$ 1,689,265
902,661
4,049,644
Total Liabilities
6,641,570
Net Assets (Mission Equity)
3,878,707
Total Liabilities and Net Assets
$ 10,520,277
This is only a summary of certain financial information and is not a complete presentation of Catholic Healthcare West’s
financial condition.The reader is referred to the complete consolidated financial statements of Catholic Healthcare West and
Subordinate Corporations for fiscal year ending June 30, 2007, including the related notes, which can be found along with
other, more recent, financial information online at www.chwHEALTH.org/financial_info.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 39
1
2
3
4
6
7
5
CORPORATE MEMBERS Fiscal Year 2007
PAGE 40
EACH LIFE. EVERY MOMENT.
1. Sheila Browne, RSM
President
Sisters of Mercy of the Americas
Auburn Regional Community
Auburn, CA
5. Judy Rimbey, OP
CHW Corporate Members Chair
General Councilor/Administrator
Adrian Dominican Sisters
Adrian, MI
2. Judy Cannon, RSM
CHW Corporate Members Secretary
Institute Integration Team
Sisters of Mercy of the Americas
Burlingame Regional Community
Burlingame, CA
6. Patricia Simpson, OP
Prioress General
Dominican Sisters of San Rafael
San Rafael, CA
3. Lillian Anne Healy, CCVI
Congregational Leader
Sisters of Charity of the Incarnate Word
Houston, TX
7. Susan Snyder, OP
Prioress
Dominican Sisters of Kenosha, Wisconsin
Kenosha, WI
4. Patricia Rayburn, OSF
CHW Corporate Members Vice Chair
First Councilor
Sisters of St. Francis of Penance and
Christian Charity
Redwood City, CA
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
PAGE 41
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
BOARD OF DIRECTORS Fiscal Year 2007
PAGE 42
EACH LIFE. EVERY MOMENT.
1. Jarrett Anderson, Esq.
CHW Board Vice Chair
Partner
Melby & Anderson
Glendale, CA
2. Sheila Browne, RSM
President
Sisters of Mercy of the Americas
Auburn Regional Community
Auburn, CA
3. Judy Cannon, RSM
CHW Corporate Members
Secretary
Institute Integration Team
Sisters of Mercy of the Americas
Burlingame Regional Community
Burlingame, CA
4. Caretha Coleman
Principal
Coleman Consulting
Los Altos Hills, CA
5. Adrienne Crowe
CHW Board Chair
Retired Banking Executive
Sacramento, CA
6. Lloyd H. Dean
President/CEO
Catholic Healthcare West
San Francisco, CA
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
7. Mark DeMichele
Chairman & CEO
Urban Realty Partners
Coronado, CA
8. James Givens, CFA
Retired Executive,
Investment Counselor
Glendale, CA
9. Tessie Guillermo
CHW Board Secretary
President/CEO
Community Technology
Foundation of California
San Francisco, CA
10. Peter Hanelt, CPA
President
PGH Consulting, Inc.
Lafayette, CA
11. Lillian Anne Healy, CCVI
Congregational Leader
Sisters of Charity of the
Incarnate Word
Houston, TX
12. Kenneth Mills, MD
Private Practice
Internal Medicine
San Francisco, CA
13. Patricia Rayburn, OSF
CHW Corporate Members
Vice Chair
First Councilor
Sisters of St. Francis of Penance
and Christian Charity
Redwood City, CA
14. Judy Rimbey, OP
CHW Corporate Members Chair
General Councilor/Administrator
Adrian Dominican Sisters
Adrian, MI
15. José M. Santiago, MD
Senior Vice President for
Clinical Excellence
Ascension Health
St. Louis, MO
16. Patricia Simpson, OP
Prioress General
Dominican Sisters of San Rafael
San Rafael, CA
17. Susan Snyder, OP
Prioress
Dominican Sisters of Kenosha,
Wisconsin
Kenosha, WI
PAGE 43
EXECUTIVE MANAGEMENT TEAM
Lloyd H. Dean
President/CEO
Bernita McTernan
SVP, Sponsorship and Mission Integration
Michael D. Blaszyk
EVP/Chief Financial Officer
Elizabeth Shih
SVP/Chief Administrative Officer
George Bo-Linn, MD
SVP/Chief Medical Officer
Ernest H. Urquhart
SVP/Chief Human Resources Officer
Derek F. Covert
SVP/General Counsel
John Wray
SVP, Managed Care
Michael Erne
EVP/Chief Operating Officer
Charles P. Francis
SVP/Chief Strategy Officer
OUR SPONSORS
Sisters of Mercy of the Americas
Auburn Regional Community
Auburn, California
Sisters of Mercy of the Americas
Burlingame Regional Community
Burlingame, California
Adrian Dominican Sisters
Adrian, Michigan
Dominican Sisters of San Rafael
San Rafael, California
Dominican Sisters of Kenosha, Wisconsin
Kenosha, Wisconsin
Sisters of St. Francis of Penance and
Christian Charity
Redwood City, California
Sisters of Charity of the Incarnate Word
Houston, Texas
PAGE 44
EACH LIFE. EVERY MOMENT.
OUR HOSPITALS AND FACILITIES
SYSTEM OFFICE
Mark Twain
Northridge Hospital
St. Joseph’s
Catholic Healthcare West
St. Joseph’s Hospital
Medical Center
Behavioral Health Center
185 Berry Street, Suite 300
768 Mountain Ranch Road
18300 Roscoe Boulevard
2510 North California Street
San Francisco, CA 94107
San Andreas, CA 95249
Northridge, CA 91328
Stockton, CA 95204
(415) 438-5500
(209) 754-3521
(818) 885-8500
(209) 461-2000
Mercy General Hospital
Oak Valley Hospital
St. Joseph’s Hospital
ACUTE CARE FACILITIES
4001 “J” Street
350 South Oak Avenue
and Medical Center
Arroyo Grande
Sacramento, CA 95819
Oakdale, CA 95361
350 West Thomas Road
Community Hospital
(916) 453-4545
(209) 847-3011
Phoenix, AZ 85013
Arroyo Grande, CA 93420
Mercy Gilbert Medical Center
Saint Francis
(805) 489-4261
3555 South Val Vista Drive
Memorial Hospital
St. Joseph’s Medical Center
Gilbert, AZ 85296
900 Hyde Street
1800 North California Street
(480) 728-8000
San Francisco, CA 94109
Stockton, CA 95204
(415) 353-6000
(209) 943-2000
(602) 406-3000
345 South Halcyon Road
Bakersfield Memorial Hospital
420 34th Street
Bakersfield, CA 93301
Mercy Hospital
(661) 327-4647
2215 Truxtun Avenue
Saint Mary’s
St. Mary Medical Center
Bakersfield, CA 93301
Regional Medical Center
1050 Linden Avenue
(661) 632-5000
235 West Sixth Street
Long Beach, CA 90813
Reno, NV 89503
(562) 491-9000
California Hospital
Medical Center
Mercy Hospital of Folsom
Los Angeles, CA 90015
1650 Creekside Drive
(213) 748-2411
Folsom, CA 95630
San Gabriel Valley
450 Stanyan Street
(916) 983-7400
Medical Center
San Francisco, CA 94117
438 West Las Tunas Drive
(415) 668-1000
Chandler Regional
St. Mary’s Medical Center
Medical Center
Mercy Medical Center Merced
P.O. Box 1507
475 South Dobson Road
Community Campus
San Gabriel, CA 91778
St. Rose Dominican Hospitals
Chandler, AZ 85224
301 East 13th Street
(626) 289-5454
Rose de Lima Campus
(480) 728-3000
Merced, CA 95340
(209) 385-7000
Community Hospital
102 East Lake Mead Drive
Sequoia Hospital
Henderson, NV 89015
170 Alameda de las Pulgas
(702) 616-5000
of San Bernardino
Mercy Medical Center Merced
Redwood City, CA 94062
1805 Medical Center Drive
Dominican Campus
(650) 369-5811
San Bernardino, CA 92411
2740 “M” Street
(909) 887-6333
Merced, CA 95340
Sierra Nevada
8280 West Warm Springs Road
(209) 384-6444
Memorial Hospital
Las Vegas, NV 89113
155 Glasson Way
(702) 492-8000
Dominican Hospital
Mercy Medical Center
Grass Valley, CA 95945
Santa Cruz, CA 95065
Mt. Shasta
(530) 274-6000
(831) 462-7700
914 Pine Street
Siena Campus
St. Bernardine
3001 St. Rose Parkway
(530) 926-6111
Medical Center
Henderson, NV 89052
2101 North Waterman Avenue
(702) 616-5000
1911 Johnson Avenue
Mercy Medical Center
San Bernardino, CA 92404
San Luis Obispo, CA 93401
Redding
(909) 883-8711
(805) 543-5353
2175 Rosaline Avenue
Woodland Healthcare
1325 Cottonwood Street
P.O. Box 496009
St. Elizabeth
Woodland, CA 95695
Glendale Memorial Hospital
Redding, CA 96049
Community Hospital
(530) 662-3961
and Health Center
(530) 225-6000
2550 Sister Mary Columba Drive
Red Bluff, CA 96080
1420 South Central Avenue
Glendale, CA 91204
Mercy San Juan
(818) 502-1900
Medical Center
(530) 529-8000
NON-ACUTE CARE
AFFILIATION INFORMATION
6501 Coyle Avenue
St. John’s
CHW Medical Foundation
Marian Medical Center
Carmichael, CA 95608
Pleasant Valley Hospital
3160 Folsom Boulevard
1400 East Church Street
(916) 537-5000
2309 Antonio Avenue
Sacramento, CA 95816
Camarillo, CA 93010
(916) 733-3333
Santa Maria, CA 93454
(805) 739-3000
Mercy Southwest Hospital
(805) 389-5800
400 Old River Road
Marian Medical Center West
Bakersfield, CA 93311
St. John’s Regional
505 East Plaza Drive
(661) 663-6000
Medical Center
1600 North Rose Avenue
Santa Maria, CA 93454
(805) 739-3100
Methodist Hospital
Oxnard, CA 93030
7500 Hospital Drive
(805) 988-2500
Sacramento, CA 95823
(916) 423-3000
EACH LIFE. EVERY MOMENT.
St. Rose Dominican Hospitals
Mt. Shasta, CA 96067
Medical Center
The names, words, symbols, and graphics representing
Catholic Healthcare West, CHW, and “Health Security
Index” are the trademarks or registered trademarks of
Catholic Healthcare West and protected by trademark
laws of the U.S.A. and other countries.
St. Rose Dominican Hospitals
San Martín Campus
1555 Soquel Drive
French Hospital
COVER IMAGE: Gabriela Ortega, LVN, assists Jessica Hernandez with her new baby at California Hospital Medical Center in Los Angeles.
With financial support from the hospital, Gabriela is on the way to earning her registered nursing degree.
(775) 770-3000
1401 South Grand Avenue
© Copyright 2007. Catholic Healthcare West. All rights reserved.
CATHOLIC HEALTHCARE WEST 2007 ANNUAL REPORT
Each life.
Every moment.
185 Berry Street, Suite 300, San Francisco, CA 94107 • (415) 438-5500 • chwHEALTH.org
Cert no. SW-COC-1436
OUR HOSPITALS AND FACILITIES
SYSTEM OFFICE
Mark Twain
Northridge Hospital
St. Joseph’s
Catholic Healthcare West
St. Joseph’s Hospital
Medical Center
Behavioral Health Center
185 Berry Street, Suite 300
768 Mountain Ranch Road
18300 Roscoe Boulevard
2510 North California Street
San Francisco, CA 94107
San Andreas, CA 95249
Northridge, CA 91328
Stockton, CA 95204
(415) 438-5500
(209) 754-3521
(818) 885-8500
(209) 461-2000
Mercy General Hospital
Oak Valley Hospital
St. Joseph’s Hospital
ACUTE CARE FACILITIES
4001 “J” Street
350 South Oak Avenue
and Medical Center
Arroyo Grande
Sacramento, CA 95819
Oakdale, CA 95361
350 West Thomas Road
Community Hospital
(916) 453-4545
(209) 847-3011
Phoenix, AZ 85013
Arroyo Grande, CA 93420
Mercy Gilbert Medical Center
Saint Francis
(805) 489-4261
3555 South Val Vista Drive
Memorial Hospital
St. Joseph’s Medical Center
Gilbert, AZ 85296
900 Hyde Street
1800 North California Street
(480) 728-8000
San Francisco, CA 94109
Stockton, CA 95204
(415) 353-6000
(209) 943-2000
(602) 406-3000
345 South Halcyon Road
Bakersfield Memorial Hospital
420 34th Street
Bakersfield, CA 93301
Mercy Hospital
(661) 327-4647
2215 Truxtun Avenue
Saint Mary’s
St. Mary Medical Center
Bakersfield, CA 93301
Regional Medical Center
1050 Linden Avenue
(661) 632-5000
235 West Sixth Street
Long Beach, CA 90813
Reno, NV 89503
(562) 491-9000
California Hospital
Medical Center
Mercy Hospital of Folsom
Los Angeles, CA 90015
1650 Creekside Drive
(213) 748-2411
Folsom, CA 95630
San Gabriel Valley
450 Stanyan Street
(916) 983-7400
Medical Center
San Francisco, CA 94117
438 West Las Tunas Drive
(415) 668-1000
Chandler Regional
Mercy Medical Center Merced
P.O. Box 1507
475 South Dobson Road
Community Campus
San Gabriel, CA 91778
St. Rose Dominican Hospitals
Chandler, AZ 85224
301 East 13th Street
(626) 289-5454
Rose de Lima Campus
(480) 728-3000
Merced, CA 95340
Community Hospital
PHOTOGRAPHY: KENT LACIN PHOTOGRAPHY
DESIGN: DONOUGHE DESIGN
Henderson, NV 89015
170 Alameda de las Pulgas
(702) 616-5000
Mercy Medical Center Merced
Redwood City, CA 94062
1805 Medical Center Drive
Dominican Campus
(650) 369-5811
San Bernardino, CA 92411
2740 “M” Street
(909) 887-6333
Merced, CA 95340
Sierra Nevada
8280 West Warm Springs Road
(209) 384-6444
Memorial Hospital
Las Vegas, NV 89113
155 Glasson Way
(702) 492-8000
St. Rose Dominican Hospitals
San Martín Campus
1555 Soquel Drive
Mercy Medical Center
Grass Valley, CA 95945
Santa Cruz, CA 95065
Mt. Shasta
(530) 274-6000
(831) 462-7700
914 Pine Street
French Hospital
EACH LIFE. EVERY MOMENT.
102 East Lake Mead Drive
Sequoia Hospital
of San Bernardino
Dominican Hospital
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Catholic Healthcare West, CHW, and “Health Security
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St. Mary’s Medical Center
Medical Center
(209) 385-7000
COVER IMAGE: Gabriela Ortega, LVN, assists Jessica Hernandez with her new baby at California Hospital Medical Center in Los Angeles.
With financial support from the hospital, Gabriela is on the way to earning her registered nursing degree.
(775) 770-3000
1401 South Grand Avenue
St. Rose Dominican Hospitals
Siena Campus
Mt. Shasta, CA 96067
St. Bernardine
3001 St. Rose Parkway
(530) 926-6111
Medical Center
Henderson, NV 89052
2101 North Waterman Avenue
(702) 616-5000
Medical Center
1911 Johnson Avenue
Mercy Medical Center
San Bernardino, CA 92404
San Luis Obispo, CA 93401
Redding
(909) 883-8711
(805) 543-5353
2175 Rosaline Avenue
Woodland Healthcare
1325 Cottonwood Street
P.O. Box 496009
St. Elizabeth
Woodland, CA 95695
Glendale Memorial Hospital
Redding, CA 96049
Community Hospital
(530) 662-3961
and Health Center
(530) 225-6000
2550 Sister Mary Columba Drive
Red Bluff, CA 96080
1420 South Central Avenue
Glendale, CA 91204
Mercy San Juan
(818) 502-1900
Medical Center
(530) 529-8000
NON-ACUTE CARE
AFFILIATION INFORMATION
6501 Coyle Avenue
St. John’s
CHW Medical Foundation
Marian Medical Center
Carmichael, CA 95608
Pleasant Valley Hospital
3160 Folsom Boulevard
1400 East Church Street
(916) 537-5000
2309 Antonio Avenue
Sacramento, CA 95816
Camarillo, CA 93010
(916) 733-3333
Santa Maria, CA 93454
(805) 739-3000
Mercy Southwest Hospital
(805) 389-5800
400 Old River Road
Marian Medical Center West
Bakersfield, CA 93311
St. John’s Regional
505 East Plaza Drive
(661) 663-6000
Medical Center
1600 North Rose Avenue
Santa Maria, CA 93454
(805) 739-3100
Methodist Hospital
Oxnard, CA 93030
7500 Hospital Drive
(805) 988-2500
Sacramento, CA 95823
(916) 423-3000