Download Pres Services Eclipse Passport V1.0

Services Description
GPSoC Service Name
Eclipse Passport
GPSoC Service ID
Functionality/Service
Overview
PSL04
Introduction
Eclipse Passport is an Electronic Patient card system allowing access to patient health records for
doctors, pharmacists, community services, the extended healthcare team and the patients themselves. It
allows Advanced Care Plans and Admission Avoidance Schemes to be implemented across the wider
healthcare system.
Eclipse Passport is integrates with SystmOne, Emis Web, Microtest and Vision Systems.
Eclipse Passport activates a Community Portal within the NHS that enables a completely integrated care
package to be delivered safely, securely and efficiently to patients anywhere in the world. Through this
portal healthcare providers can offer a more efficient service that improves the safety of patient care
with reduced referrals and admissions, while saving significant revenue for the NHS.
What is Eclipse Passport
www.nhspatient.org allows NHS organisations to share the Patient Community Summary Record and
Advanced Care Plans through a secure cloud based portal to reduce risk, improve integrated care and
share personalised care plans.
The Patient Access Portal contains all the essential information needed to ensure the safe delivery of
care to a patient within any part of their healthcare journey.
What is the Patient Community Portal
Our Patient Portal has been developed in partnership with multiple Patient Participation
groups and NHS Healthcare Professionals including GPs, Nurses, Community Nurses,
Mental Health Teams, Pharmacists, Hospital Consultants and Ambulance Staff.
It enables the patient’s healthcare team to access their Conditions, Results, Medications, Care
Plans and Alerts but also to feedback information about their conditions through automated
questionnaires.
Personal goals can be updated and tracked and they can contact their Healthcare Team directly
where appropriate.
In particular the System has been designed to embrace the Patient’s End of Life or Long Term
Condition Care Plan and support carers where appropriate.
Complex Medical Needs and Appropriate End of Life Care can be delivered through Eclipse
Passport.
Those Patients with multiple healthcare professionals looking after them can be efficiently managed
through their electronic Patient Passport and Community Portal.
Diagram showing data flows for Eclipse Passport
The ability for patients to inform their team about their personal choices relating to their
healthcare is vital. The more the patient is able to contribute through their portal, the easier
it will be for the clinician to implement an acceptable management plan.
This new Patient interface complies with the 2015 stipulated Subsidiary Module Requirements with
particular emphasis being placed on Privacy Impact and User defined governance.
Eclipse Passport is integrates with SystmOne, Emis Web, Microtest and Vision Systems.
How to Access A Patient Record
Each Patient has a Patient Access Card
Step 1 Log onto www.nhspatient.org
For Healthcare Professionals this requires a username, password and 2-factor authentication. (The 2factor authentication can be through mobile phone or finger print recognition.)
Step 2 Scan the Patient’s card
(If you do not have a barcode scanner, simply enter the 15-digit code.)
Step 3 There is the option of a verification question. This is at the discretion of the patient when they
activate their account. Within seconds Healthcare Professionals can access information that is needed to
make life-saving decisions about their patient.
How will Eclipse Passport benefit your GP Practice?
The system reduces workload by simplifying data sharing and allowing the extended care team to
contribute in looking after the patients. This improves both clinical and target outcomes for GP Practices.
There are four key information categories needed to enable an accurate clinical assessment:
1.
2.
3.
4.
Patient’s Clinical Conditions
Patient’s Medications and Allergies
Patient’s Blood Results and Investigations undertaken
Patient’s Health Plans.
By allowing fast, easy access to this information, Eclipse Passport will radically improve the safety of:

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



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Out of Hours Consults
A&E Attendances
Ambulance Assessments
Pharmacy Medication Use Reviews
Out Patient Assessments
Hospital Admissions
Emergencies Abroad.
The outcome of the interface will:




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Improve the Safety of Patient Care
Improve Education of Healthcare Professionals
Allow Multidisciplinary Meetings Remotely
Reduce Inappropriate Referrals and Increase Appropriate Referrals
Reduce Emergency Admissions.
Through nhspatient.org all key NHS Healthcare Workers – and eventually the Patients and Carers
themselves – can access the patient portal if they have clearance. Each time they do access it, it is
recorded who accessed which record and at what time.
Support
Standard Service Performance & Support:
Full telephone, email and helpdesk support for the duration of the contract available
between the hours of 9am and 5pm Monday to Friday.
Availability Standard:
>= 99% during support hours.
This is calculated using the following formula:
b  a

100
% Availability =  b 
Where (a) is the sum of downtime in minutes,
(b) is the total time available in minutes. A
measurement period of 1 month will be used.
Incident Fix Times Standard:
Dependant on severity:
Major Incident effecting multiple users and
applications: 4 hours within the times of 7am
to 10pm Monday to Sunday
Minor incident not impacting multiple users
and not effecting core functionality of the
system: 72 hours from report of incident
Monday to Sunday.
Helpdesk Standard:
Full telephone, email and helpdesk support for
the duration of the contract available between
the hours of 9am and 5pm Monday to Friday.
Contractual Remedies:
Partial refund of fees paid should performance targets not be met.
Dependencies
Infrastructure dependencies
System requires internet connection and compatible web browser (Internet explorer 6 and
above, Chrome, Safari or Firefox)
Service dependencies
Requires ability to extract anonymised clinical data either through direct extract using the
pairing integrations platform , a third party Supplier or manual clinical data extracts.
Local Personnel dependencies
Related Products or
Services
Will require nomination of local service administrator to manage user access.
Related Products or Services that are enabled or can be provided more efficiently
consequent to this Product or Service being in place
Eclipse Analytics, Eclipse 24, Eclipse Remote, Eclipse Live
Pricing Information
Pricing Approach
Integrations with Principal
Clinical System Providers
Standard Price (£’s)
For CCG: £50,000 per year
Unit Price (£’s);
£1,500 per practice per year.
Where alternative prices are available for variant levels of service,
these must be elaborated below. These variant services must be
consistent with those identified within Annex A of Schedule 4.1
(Supplier Solution).
Description of Variant Service (as Price of Variant Service
elaborated in Annex A of Schedule
4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
N/A
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
Invoicing Terms
N/A – no price difference except free for additional patients
where practice manual uploads are implemented.
Invoice frequency (e.g. monthly, quarterly, annually)
Annually in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th
of month following service period etc.)
Within one week of service commencement.
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 days after receipt of invoice
Details of any early payment discounts
N/A
Any other payment terms
n/a
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band
N/A
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
15% off 3 or more applications if taken.
Details of other available discounts. e.g.to different customer
types(e.g. large/small; new/existing), by geographical area, by sector
If 3 or more linked CCGs sign up a 10% discount is available.
A 20% discount is available if the service is signed up for 2
years.
Dependencies
Related Products or Services
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
N/A
Infrastructure dependencies (networks, hardware, software etc.)
Our Data Centre (thebunker.net)
Service dependencies
N/A – in house
Local Personnel dependencies
N/A
Where multiple products and services are offered that have some
form of interdependency e.g. one product or service needs to be first in
place before this one can be provided or vice-versa then this should be
identified here;
N/A
Related products or services that can be provided at a lower price
consequent to this product or service being in place
Eclipse 24, Eclipse Analytics, Eclipse Remote, Eclipse Live (all
15% off if 3 or more taken on by practice)
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
N/A
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the
supplier details section of the catalogue together with any non-staff
components contained within the charge (e.g. training materials,
room hire etc.)
Other pricing information
0.5 days remote training is included. Further training can be
purchased at SFIA Solution Development & Implementation
Grade 3 at £250 per day (pro-rata) + travelling expenses for
on-site training.
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
N/A
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
N/A
Other
N/A