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Configuration Examples & Mass Customization by Christian Bentzen Sales & Project Director | SolutionSpace Example of Complex Configurable Item: Cyclone Air Filter Different Configuration for different purposes, same model Configuration Complexity Configure to Order (CTO) & Configure, Price & Quote (CPQ) Multiple Channels & Geographies Objectives of Configuration Management Cyclone Air Filter Motor Blower Outlet Duct Blower Cyclone Outlet Inlet Outer Cylinder Muffler Filters Cone Flex Hose Dust Bin Clean Air Out Cyclone Air Filter Motor Blower Outlet Duct Blower Cyclone Outlet Inlet Outer Cylinder Muffler Filters Cone Flex Hose Dust Bin Clean Air Out Blower Motor Capacity Motor Size Blower Outlet Diameter Outlet Length Material Blower Inlet Inlet Air Flow Cyclone Diameter Outlet Length Material Cyclone Air Flow Inner Diameter Outer Diameter Cone Height Material Outer Overall Cylinder Total Capacity Mass Balance Energy Balance Noise Level Mounting Flex Hoze Diameter Length Material Flex Hose Dust Bin Dust Bin Diameter Height Material Capacity How to Empty Confugurable Parameters Duct Duct Diameter Bend Degree Material Muffler Muffler Noise Reduction Material Filters Filters Air Flow Diameter Length Filtration Capability Cleaning Method Clean Air Out Sales Configuration Type of Air Degree of Pollution Air Volume Industry Requirements Chamber Structure . . . . leads to: Production Configuration Height Upper Mounting Ring - Diameter, # Holes Diameter Four Upper Cone Parts Material - Hight, Width, Material, Surface Surface - Bending work, Welding time Four Lower Cone Parts - Hight, Width, Material, Surface - Bending work, Welding time Two Assemply Rings - Diameter, # Holes - Mounting time Outlet Tube Procurement Configuration Material & Surface Squaremeters Time to Cut & Bend Meters of Welding Grinding and Finishing Packaging, Transportation - Hight, Diameter, Mounting Mounting, Grinding, Finishing Packaging, Transportation . . . - All according to the frame agreements with the workshops Configuration Complexity Different Views on the same Components • Sales Configuration ‒ Business Oriented, Customer Requirements & Benefits ‒ Easy to use for Sales, Web Portal, B2B, B2C ‒ Configure, Price & Quote (CPQ) • Product Configuration ‒ More Detailed, Individual Components ‒ Engineering, Construction, CAD Drawings ‒ Input to Production Planning, Project Management • Procurement Configuration ‒ Next Generation Approach ‒ To be built into the Supplier Agreements ‒ Lean, Just-in-time, take more control of the Value Chain Facts from Gulf Extrusions: 60,000 tons of extruded aluminium profiles per year 13,000 different profile designs 10,000 price enquiries per month Fluctuating raw material prices, based on weight Increasing cost of finishing, heavy investments Low Margins in a volatile market The Most Advanced CPQ System - Configure to Order 13,000 Profile Designs Alloy, Length, Quantity Anodizing, Dying, Sealing Powder Coating, Curing Polishing, Packaging 10,000 Enquiries per Month 6 Extrusion Presses Fully Automated Factory Total Cost Control of all Processes and Machines Increasing Production Cost Configure Price Quote All necessary Production Details -> ERP Master Data Management Detailed Cost Analysis Product Modelling Advanced Configuration Dynamic Production Planning Sales Configuration across multiple sales channels and geographies The Challenge ‒ ‒ ‒ ‒ ‒ ‒ ‒ ‒ ‒ ‒ ‒ ‒ ‒ Multiple product lines from different parts of the organization Difficulty to fulfil the intention of One Point of Contact for all products & services Customers often ask different parts of your organization and get different answers Desire to improve conformity across all sales channels on a global scale Increasing demand for flexibility from the customers Pricing dependent on complex rules and agreements, often off-line Problems to follow all changes in products and services and their prices Too long time to introduce new products or changes Sales often promote outdated or impossible to produce products, leading to low margins, rework or high warranty cost Low Cross-Sales and Up-Sales support in existing systems High time and resource consumption to prepare complex quotations Complex approval processes to ensure correctness and proper margins .... Why Configuration ? If you manufacture or sell complex product and services, you should consider introducing Configuration Management if you want to achieve the following benefits: – – – – – – – – – – – Lower cost of Flexibility Improved Customization Faster Time-to-Market Better Cost of Sales Shorter Sales Cycles Higher Customer Satisfaction Optimized Product Quality Structured Master Data Management Sharing of Best Practices More efficient Change Management Visibility of Mistakes Where Configuration fits in: – Product Design – Engineering – Sourcing – Manufacturing – Stock keeping – Marketing – Sales – Documentation – Service – Spare Parts Objectives of Configuration Management • To Design products that can meet customer demand the most optimal way • To Engineer products and manufacturing methods to satisfy mass customization • To Source required components with maximum re-usability and best possible price • To Manufacture customized products at mass production efficiency and cost • To improve Quality and Change Management • To keep the lowest possible Stock to minimize tied-up capital • To make sure that your products are Marketed according to local requirements • To lower Cost of Sales by optimizing Channels to Market • To minimize the cost of and maximize flexibility of Documentation • To ensure optimal Service in order to improve Customer Satisfaction • To optimize availability of Spare Parts at lowest possible cost Disciplines of Configuration • Modeling Products – To ensure mass customization possibilities • Testing Models – It’s far cheaper to test a model than a product • Implementing Models in Manufacturing – Getting the most out of the configuration technology • Using Models in Marketing and Sales – – – – Meeting Market Demand Product Catalogues Only sell what can be produced Up- and Cross selling • Building efficient Sales Channels – Indirect sales and web shops – Self Service Portals – Same model for all