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PPG Committee Meeting Thursday 25th February 2016 Attendees : Eric Beckley (Chair), Wendy Ledingham, Colin Rowland, Judy Holman, Rose Kneil, Sue Pargeter, Julee Moon and Chloe Chubb (minutes) Welcome and Apologies Apologies received from April and Kate. Mr and Mrs Callow have regretfully had to resign from the PPG group. Thank you for your contributions to the group. Minutes from Last Meeting The comment function when booking appointments on patient online access has now been disabled as these comments cannot be seen by the GP. Linda, practice secretary, has contacted the referral management centre to find out more about GPs being able to book appointments for patients. GPs can only book in clinics that have appointments available at that time, not clinics that have a waiting list. The referral management centre advice that it is best for the patient to book their own appointments as the referral management centre are able to give more advice on the booking process than GPs and it also prevents the GPs from running over on the consultation. Outcome based commissioning is on hold at the moment. No members of the PPG were able to attend the workshops. The flu given figures did not make it in to the local newspaper. The surgery did very well with flu this year, having only about 130 injections left from the original 2600 ordered. There were a lot of nasal flu administered to children as well. Matters arising Eric reported that South West Ambulance Service and Yeovil District Hospital have their CQC inspection coming up. Patients are encouraged to give their feedback on the services either through the CQC website or by phone on 03000 61 61 61. Alternatively, the inspectors will be in Yeovil Library on 4th March between 11am and 1pm to gather face to face feedback on Yeovil District Hospital. Waiting Times Eric recently attended the surgery and came across a problem with the call system reporting the GP was running on time however on the ticket it said there were 3 patients in front. We believe this problem has now been resolved and should show the amount of patients waiting on screen as well as on the ticket. Prescription Ordering Time Restrictions Sue reported a problem she had had with one of her repeat items being rejected for being ordered too early. The surgery are currently looking in to this problem as the surgery do allow leeway for prescriptions to be ordered early in order to allow time for it to go to the chemist. It was also raised about only being able to order a month supply of certain medications whereas others can be ordered as a 2 month supply or more. Unfortunately, some medications are restricted to a monthly supply for safety reasons and sometimes they are restricted to prevent wastage. It was advised that each individual case is different and should be discussed with the GP to see whether issue amounts can be altered. Spring Newsletter It was suggested that the Friends of Essex House be mentioned in the next newsletter to show what they have brought for the surgery and encourage more patients to join. ACTION CHLOE Louisa Frayne Louisa Frayne is our new nurse practitioner who started on Monday. She will be working Mondays until May and then Mondays and Tuesdays from then on. She will be seeing patients with acute illness who wish to see a clinician on the day. This should hopefully help meet the demand for appointments and leave more appointments available for people who need to be seen by a GP. Dr Denner’s retirement in June Dr Denner will be retiring at the end of June. Dr Wilcox will take over as senior partner. Advertisements have been placed in the BMJ (British Medical Journal) and through the Somerset LMC (Local Medical Committee) but there have not yet been any applicants for the role. It was raised whether the surgery would be able to ‘close their books’ and not take on any more patients if his position was not filled. Other local surgeries are facing the same problem and so the surgery would try to manage with Locums and would possibly look at recruiting more nurse practitioners if it works out well with Louisa. AOB Julie Sanders, one of our practice nurses, will be soon by retiring and there is currently an advert in the newspaper for a replacement. Ideas were put forward for how the PPG could get involved in the next PPG survey. It was suggested whether members of the committee could interview certain patients to get detailed feedback and then pick out important points. It was also raised how the PPG can get involved in the surgery as a whole. It was suggested that members of the committee could volunteer half a day to help with anything the surgery needed doing. Confidentially would need to be considered. It was queried whether a member of Holyrood could attend the meetings to represent the younger generation. It was agreed that Lucy Everitt could be asked to attend as the surgery’s young person’s champion. ACTION CHLOE Next Meeting Thursday 12th May 2016