Download System Administrator

Mark E. Donner
Systems Administrator
32642 W 172nd Terrace
Gardner, KS 66030
[email protected]
913-856-5385
Qualifications Profile
Dedicated and proven systems administrator with strong work ethic and values.
Ability to integrate with a diverse IT team and business unit and meet or exceed goals & short deadlines.
Strong technical proficiency in networking technologies balanced with solid project management and leadership
skills.
Self-motivated, reliable, and highly adaptable with an exceptional aptitude for quickly mastering new
hardware/software solutions.
Professional Experience
Consultant
All American Small Business Computer Services: (July 2009 to Present) Gardner, KS.
IT managed services using Kaseya software to manage total network for clients. This includes server
management; patch management for server and workstations, security management virus, spyware, malware software
management, Microsoft windows updates management, helpdesk support, documentation as needed.
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I setup network room from a pile of wires to incorporating wiring into a 24 port patch panel
which also included IP phones. I labeled from jack to port on panel.
I setup and managed Windows 2003 Small Business Server, to include the setup of Exchange
2003 services, and added a 2 terabyte raid 10 array to accommodate the Exchange server
database and all of the user’s files.
I managed active directory additions and changes. I also, managed all group policy for this
domain.
I established a backup and recovery schedule using Kaseya imaging software.
I setup and maintained Windows XP workstations, also performed daily maintenance (Virus
scans, patch management). I also upgraded hardware, disk drives, DVD drives, added
memory to users office computers.
I setup and configured a Untangle server to include VPN, and SPAM filtering for the
customer.
I provide Helpdesk support using Kaseya ticketing and remote desktop support software.
I also, acted as consultant/advisor to company owners when making decisions pertaining to IT
growth and change.
System Administrator
Favorite Healthcare Staffing’s. (May 1996 to December 2008) Overland Park, KS.
Back Office:
VMware ESX
 Extensive daily use and management of VMware for both disaster recovery and production
systems.
Exchange 2000
 Primary Exchange 2000 administrator for 250 mailbox environment.
 Daily management and monitoring of all Exchange systems.
 Created, managed, and maintained Exchange mailboxes, distribution lists and public folders.
 Resolved periodic mail flow issues
 Managed Exchange 2000 IMF
 Managed and maintained Barracuda Spam Firewall.
 Provided tier III support of Outlook mail clients
Backups
 Actively managed daily backups for 33 server data center.
 Backed up Microsoft SQL database of 300 gigabyte successfully.
 Tested data restoration from backups successfully.
 Backed up and managed 8TB storage environment utilizing backup to disk and tape backup.
 Coordinated off site storage and retrieval of backup media.
 Managed and performed maintenance for SCSI and Fiber attached tape library MSL5000.
 Performed test and production restorations of servers.
Systems Administration
 Built, configured, installed, and maintained Windows 2000 and 2003 servers on a variety of
DELL.
 Assisted in defining the Favorite Healthcare Staffing server build standards.
 Managed internal and external DNS entries.
 Created and managed internal DHCP scopes.
 Coordinated with programming staff on SQL storage needs and requirements.
 Managed and maintained production file and print, Microsoft SQL 2000/2005, Exchange 2000
servers.
 Created and managed file share permissions and security.
 Performed server and workstation patches and updates using HF NetCheck Pro and Microsoft
Patch Management.
 Configured and managed Operations Manager network monitoring software for enterprise wide
device monitoring and capacity planning.
 Created, managed, and maintained user accounts and groups for the Favorite Healthcare Staffing
domain in Active Directory environment.
 Managed and maintained Favorite Healthcare Staffing’s terminal server.
 Built and managed 4 Citrix servers to support about 175 users.
User Support:
 Provided Tier I through III application support for all Microsoft Office applications, 3rd party
applications, and Favorite Healthcare Staffing custom applications.
 Built, configured, and deploy to 50 branches end user workstations including Dell desktops, Sony
laptops, and multiple models of IBM Thinkpads.
 Performed PC hardware troubleshooting and repair.
 Acted as the sole user support staff in a 250 user environment.
IBM AS400 I-series Setup – Setup and installed two IBM AS400/9406/520 models one for production and
disaster backup systems.
 Upgrade to OS V5R4M5 for production IBM AS400/9406/520 and disaster recovery IBM
AS400/9406/520. Updated the systems to include the latest system Group, HIPER, and
Cumulative fixes
 Installed iTera 5.0 on both AS400’s and tested Virtual Swap, and Roll over successfully.
 Setup and installed HMC System to accommodate a new partition for our development AS400
programmers
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Reason for leaving: Lay off – Lack of work.
Computer Operator (GS-7)
Internal Revenue Service (IRS) (June 1993 to May 1996) Kansas City, MO
Job Duties:
Support IRS Six Computer Systems
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Computer operator Unisys systems, start run jobs, mount tapes and print reports. Maintained IBM
systems 4000 series nightly and daily backups and print forms. Managed Novel server’s nightly
backups. Maintained backups for all UNIX systems, IBM 400 series, and operator on IBM Laser
Printer system.
 End of contract and no growth potential.
Network Administrator
USAF Reserves, Richards-Gebaur AFB, MO (August 1989 to May1996) Belton, MO
Job Duties:
Local Area Network Administrator
 Administrator for 2000 Air Force Reserve users and helpdesk support for 350 computers also
Unisys mainframe security and backup and restoration of all mainframe and Windows Tapestry
Network system servers. Maintained and support all PC hardware and software support for entire
base.
 Only full time Local Network Administrator for the Air Force Reserves (39 bases)
User Support:
 Provided hardware and application support for all Microsoft Office applications, 3 rd party
applications.
 Built, configured, and deploy to end user workstations including desktops, multiple models
 Performed PC hardware troubleshooting and repair.
 Acted as the sole user support staff in a 2000 user environment.
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Base closed.
NCOIC Personnel Readiness Unit
USAF Whiteman AFB, MO (December 1968 to January 1989) Whiteman Air Force Base, MO
Job Duties:
Personnel Technician
 Non Commission Office in Charge (NCOIC) of Personnel Readiness Unit: Responsible for the
deployment of all military personnel to classified and unclassified location. Maintain and updated
all operations plans pertaining to personnel deployment of military personnel. Maintained all local
Air Force personal computers (PC).
 Senior Programmer for the Strategic Air Command (SAC) at Offutt AFB, Nebraska for the enlisted
assignment division.
 Retired in January 1989.
Technical Summary
Operating
Systems:
Hardware:
Windows 2003/2000/NT
IBM as400/9406/520 iSeries, HP/Compaq servers, tape drives/robotic libraries,
IBM Printers, HP printers and Jet Direct print servers, IBM, HP and Sony
laptops and desktop PCs, PC hardware and Cisco firewalls and routers
peripherals, handheld devices, wireless devices.
Software:
VERITAS Backup Exec 9.x/10.x/11.x, Exchange Server 5.5/2000, Blackberry
Enterprise Server 4.1, VMware ESX, , Shavlik HFNetCheck Pro, Microsoft
Office 97/2000/XP/2003, Citrix Metaframe, Symantec Ghost, Trend Micro
ServerProtect, ScanMail, WebSense Enterprise and Reporter, Right Fax,
Barracuda Spam Firewall, VNC
Certifications and Coursework
 MS-2400 Implementing and Managing Microsoft Exchange Server 2000
 MS-2152 Supporting and Administrating Windows 2000 Professional and Server
 MS-2153 Windows 2000 Network Infrastructure Administration
 MS-2154 Implementing Windows 2000 Directory Services
 iTERA HA for i5/OS AS400 Disaster Support Software
References
Scott Terry
Favorite Healthcare Staffing
Infrastructure Services Manager
Phone: 913-383-9733 x.297
Email: [email protected]
Kelly Brigham
Favorite Healthcare Staffing (Laid off)
Programmer
Phone: 913-441-2264
Email: [email protected]
Joe Pittelkow
Favorite Healthcare Staffing (Laid off)
CIO/Vice President
Phone: 712-523-2276
Email: [email protected]