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Muhammed S. Alnsour, Ph.D. Personal Information Contact Details Education Marital status: Married Nationality: Jordanian Date of Birth: 12/04/1978 Place of Birth: Salt-Jordan Mailing address: Dr. Muhammed S. Alnsour Head of Marketing Department School of Business Al-Balqa Applied University Al-Salt, Jordan Tel: (+962-5) 3491111, Fax: (+962-5) 3491111 P.O.Box: Al-Salt 19117, Jordan E-Mail: [email protected] Personal e-mail: [email protected] Mobile phone number: (+962-79) 5504144 2005 - 2009 University of Bradford Bradford\ UK PhD / Marketing School of Management Thesis Title: Modelling Relationship Quality in a Businessto- Business Marketing Context. 2000 - 2003 University of Jordan Amman\ Jordan Master of Business Administration (MBA/ Marketing) With a GPA of (3.09 out of 4) rating very good. 1996 - 2000 University of Jordan Amman\ Jordan Bachelor of Business Administration With a GPA of (2.82 out of 4) rating good/ ranking 13th 1995 - 1996 Salt Secondary School Salt\ Jordan General Secondary Education Certificate Examination Scientific Stream With an average of (90.4%) Languages & computer skills Fluent in spoken and written Arabic and English languages Familiar with special analysis packages: SPSS and NUDIST. Attended formal training in: Microsoft Excel and EndNote. Structural Equation Modeling Packages: SmartPLS and AMOS Frequent user of windows and Microsoft office applications. Professional experience December 2013 Al-Balqa’ Applied University Faculty of Business/ Associate Professor of Marketing Salt\ Jordan 1 April 2013 Al-Balqa’ Applied University Head of Marketing Department Salt\ Jordan the business and marketing department was separated into two departments, I got appointed as the first head of marketing after its separation. October 2012 Al-Balqa’ Applied University Salt\ Jordan Business and marketing department representative in faculty council December 2009 Al-Balqa’ Applied University Faculty of Planning and Managemetn/ Assistant Professor of Marketing Salt\ Jordan Responsible for teaching varitey of business and marketing courses as will as electronic commerce. Supervising a number of MBA student dissertations. Starting July 2004 Bank of Jordan Retail Credit Department / Headquarters Shmeisani, Amman During 2004 & 2005 Bank of Jordan Credit Facilities / Mecca Street Branch Customer Service/ Jabal Al- Hussein Branch Amman Starting august 2000 Bank of Jordan Shmeisani, Amman Liabilities Management Department/ Treasury- Headquarters Voluntary Work Save the Children Economic Opportunities for Jordanian Youth Program (INJAZ) Participated as a Corporate Consultant Volunteer Course 1: Leadership Training Bank of Jordan/ Training Centre/ Headquarters/ Amman (as a Trainer) Subject Areas of training courses: Marketing New product planning Promotion and Campaining Arab Federation for Quality in conjunction with the Royal Scientific Society Subject Areas of training courses: Strategic Planning and Management 2 Training courses I attended a variety of courses in the fields of Information (as a Trainee) Technology, Computer Skills, Banking, Marketing, and English As well as a number of conferences Supervision Sucessfuly supervised a number of Master students dissertations: Rima Sliat (Business Innovation through knowledge sharing) Anwar Al-khoms (The Impact of Using Social Media Marketing on Relationship Quality) Zafaf Abu Tayeh ( Impact of social media use on brand awareness) Muath Sabbah (The Impact of Brand Elements on Creating Brand Equity) Publications AL-HYARI, K., AL-NASOUR, M., ALNSOUR, M., ALWESHAH, G. & ABUTAYEH, B. 2011. Exporting Performance and Manufacturing Activities in Jordanian SMEs: External Barriers and Relationships. International Journal of Global Business, 4, 44-72. AL-HYARI, K., AL-WESHAH, G. & ALNSOUR, M. 2012a. Barriers to internationalisation in SMEs: evidence from Jordan. Marketing Intelligence & Planning, 30, 188-211. AL-HYARI, K., ALNSOUR, M., AL-WESHAH, G. & HAFFAR, M. 2012b. Religious beliefs and consumer behaviour: from loyalty to boycotts. Journal of Islamic Marketing, 3, 155174. AL-MANASRA, E., AL-ZYADAT, M., AL-AWAMREH, M. & ALNSOUR, M. S. 2013. Linking Entrepreneurial Marketing and Performance Indicators in Jordanian Hotel Industry. Journal of Management Research, 5, 86-94. AL-WESHAH, G. A., ALNSOUR, M. S., AL-HYARI, K., ALHAMMAD, F. & ALGHARABAT, R. 2013. Electronic Networks and Relationship Marketing: Qualitative Evidence From Jordanian Travel Agencies. Journal of Relationship Marketing, 12, 261-279. ALKHOMS, A. & ALNSOUR, M. S. 2013. Social Media Marketing and Relationship Quality: Zain Jordan customers’ perspective. European Journal of Business and Management, 5, 111-117. ALNSOUR, M. S. 2010. A Qualitative Study of the Internet and Online Relationships: The Jordanian Banks and Small and Medium Enterprises, Norristown, Int Business Information Management Assoc-Ibima. ALNSOUR, M. S. 2013. How to Retain a Bank Customer: A Qualitative Study of Jordanian Banks Relational Strategies. International Journal of Marketing Studies, 5, p123. ALNSOUR, M. S. & AL-HYARI, K. 2011. Internet Banking and 3 Jordanian Corporate Customers: Issues of Security and Trust. Journal of Internet Banking and Commerce, 16, 114. SLIAT, R. K. & ALNSOUR, M. S. 2013. Business Innovation through knowledge sharing: An applied study on the Jordanian Mobile Telecommunications Sector. European Journal of Business and Management, 5, 8-17. Alnsour, M. S., Abu Tayeh, B., & Alzyadat, M. A. (2014). Using SERVQUAL to assess the Quality of service provided by Jordanian telecommunications Sector. International Journal of Commerce and Management, 24(3). Courses Taught Principles of Management Principles of Marketing Organisation Theory Electronic Commerce Electronic Marketing International Business Strategic Management Organisation Behaviour Marketing Management Small and Medium Enterprise Management / Entrepreneurship SME Marketing Consumer Behaviour Relationship Marketing International Marketing Social Marketing Product Planning and Development Distribution Channels Services Marketing Integrated Marketing Communications Contemporary Issues in Marketing 4