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F.Jahedi MD. MS.(medical IT management) Shiraz University of Medical Sciences - IT Dept. Nov.2009 - Shiraz Knowledge Management Enablers Knowledge Creation Processes Structure •Centralization •Formalization People •T-shape skills •Externalization •Combination Social Perspective •Socialization Culture •Collaboration •Trust •Learning •Internalization Technical Perspective IT IT support Induction Interpretation Wisdom Knowledge Information Data Events RDBMS RDBMS RDBMS RDBMS is widely employed to : 1. connect people with reusable codified knowledge 2. and it facilitates conversations Explicit Tacit Socialization Transformation of tacit knowledge into new tacit knowledge Internalization Transformation of explicit knowledge into new tacit knowledge Externalization Transformation of tacit knowledge into new explicit knowledge Combination Transformation of explicit knowledge into new explicit knowledge Functionality searching categorizing composing Technology search engines computer languages (XML, RDF) office suite applications summarizing storing distributing artificial intelligence storage media networks workflow groupware Social computing tools web conferencing collaborative software content management systems corporate 'Yellow pages' directories email lists Wikis Blogs Documentalist Technologist Learner & Communicator Feedback Point the way for knowledge management activities Determine which capabilities should be built on which level Normative Knowledge Goals Strategic Knowledge Goals Operational Knowledge Goals Companies should know what knowledge and expertise exist both inside and outside their own walls. Losing track of int. and ext. data, information, and capabilities leads to: Inefficiency Uninformed decisions Redundant activities. One way to increase internal knowledge transparency is : creating knowledge maps which support systematic access to parts of the organizational knowledge base Explosive Growth + Simultaneous Fragmentation of knowledge Impossible to build up all the know-how needs for market success by themselves They have to buy critical capabilities From knowledge markets (using focused acquisition strategies) Knowledge Held by Other Firms Ericsson/Hewlett-Packard joint venture Stakeholder Knowledge Involving customers early in the product- development process Experts Recruit specialists Knowledge Products New ideas and new knowledge can take effect only if they are at least somewhat compatible with the old. All the management activities To produce new internal or external knowledge On both the individual and the collective level Individual knowledge development : Creativity Systematic problem solving Collective knowledge development: Ensure that team members have complementary skills Each group as a whole has defined realistic goals ▪ Internal think tanks ▪ Learning arenas ▪ Internal centers of competence ▪ Product clinics Making knowledge available and usable across the whole organization Who should know what, to what level of detail How can the organization support these processes of knowledge distribution? Not everyone needs to know everything. Technical knowledge distribution infrastructures can support efficient knowledge exchange within organizations Productive deployment of organizational knowledge in the production process—in fact is the purpose of knowledge management. To avoid the loss of valuable expertise companies must shape: Selecting valuable knowledge for preservation Ensuring its suitable storage Regularly incorporating it into the knowledge base The biggest challenge in the field of knowledge management Knowledge and capabilities can rarely be tracked to a single influencing variable Cost of measuring knowledge is often seen as too high or socially unacceptable Methods of measurement must reflect the organization’s normative, strategic, and operational dimensions Knowledge Worker’s View Knowledge Portal Knowledge Worker’s View Knowledge Repository External Sources Web Repository Email Repository Text Repository Relational/OO Database Domain Repository Taxonomies and Ontology Data Mining Tools and Techniques Business Intelligence and Analytics Communities of Practice Storytelling / The Power of Narrative Social Networks (& Social Networking Sites) KM and Data Mining Data mining is the non-trivial process of identifying valid, novel, potentially useful and ultimately understandable patterns from data Clinicians accomplish these tasks daily in their care of patients KM and Text Mining Semantic Interpretation Volume of information Information security Quality Ability to access and use information Policies Standards Processes Electronic Health Records Clinical Patient Management Decision Support Laboratory Pharmacy Data Patient Health Care Promotion Planning Radiology Finance 48 Optimization (CPOE) HEALTH INFORMATION KNOWLEDGE MANAGEMENT SYSTEM Best Patient Evidence Data Registration (Info-Buttons) Physician Clinical Orders Information Management Pathways Picture Data Knowledge Archiving Outcome & & Comm. Generation Measurement Translation System (PACS) Resource Patient Scheduling Empowerment Administration Inventory Transformational Knowledge Translation Services Public Health Patient Care Services Patient Management Knowledge Sharing Knowledge Access Enabling Services Technology-Enabled Knowledge Translation Personalized Patient Education & Empowerment Clinical Decision Support Info-Buttons Patient Monitoring Patient Care Planning Knowledge Sharing (Community of Practice) Patient Safety Alerts & Reminders Care Team Collaboration Knowledge Annotation & Indexing Healthcare Knowledge Indexing & Storage Computerizing Healthcare Knowledge (CPG, Clinical Pathways, Care Plans) Healthcare Knowledge Procurement Risk Assessment Social Networking Analysis Best Evidence Retrieval Policy Development Public Health Interventions Public Health Surveillance Bio-medical Terminologies Knowledge Creation Automated Outcome Analysis Semantic Interoperability Healthcare Text Analysis (Mining) Healthcare Knowledge Modeling & Representation Healthcare Knowledge-Centric Services HKM Service Types KM needs four main enablers to become implentable Healthcare Information Management needs KM.
