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COMPASS A USER GUIDE TO MENTAL HEALTH CARE WELCOME TO COMPASS COMPASS Compass is designed to help consumers and carers navigate Victoria’s mental health service system. Compass was developed with the help of mental health consumers and carers who feel that informed involvement in treatment, as well as supported recovery can mean better results faster. CRISIS SUPPORT, SUICIDE & SELF-HARM PREVENTION If you or the person you are caring for is in crisis or having thoughts of suicide or self-harm, seek help immediately. • EmergencyServices000 • SuicideCallBackService1300659467 www.suicidecallbackservice.org.au • SuicideLine1300651251 www.suicideline.org.au • Lifeline131114www.lifeline.org.au Itcanbehelpfultodevelopa‘crisis plan’withyourcareroryourmental healthcareprovider,soyouknow whatstepstotakeduringacrisis. MENTAL ILLNESS Mental illness affects all of us in some way. One in five people will have a mental health problem each year and half of the world’s population will experience a mental illness in their lifetime – you are not alone. Mental illness is characterised by a disruption in a person’s thoughts, feelings or moods to a level that interferes with daily functioning and relationships. Most treatment and support for mental illness is delivered in the community, often allowing people to remain at home. If hospitalisation is required, it is usually for a short stay. THERE IS A WAY TO RECOVERY Mental illness can be scary and challenging, however most people will experience recovery. There are many treatments available that can help reduce symptoms of mental illness. Most people will learn to lead a rich, full and meaningful life even if some symptoms remain. Each individual person’s journey is unique and it may take time to work out what works best for you. No one has to battle mental illness alone – support is available. Please talk to your mental health care providers about your treatment plans and goals. Be active in your own recovery and seek support when needed. Positive actions today will help you build a bright future. ERMHA INC. Ermha is a community based, not-for-profit organisation delivering a range of innovative and responsive mental health and disability support services. Ermha works to promote recovery, support community integration and assist people to achieve an improved quality of life. Ermha’s model of care is informed by a combination of universally accepted human rights and evidence-based practices. Ermha uses a range of strengths-based and informed approaches to instil hope and support recovery. Ermha supports individuals and their families, offering a range of services including individual one-on-one support, service coordination, group activities, carer respite and support, and a suite of vocational and meaningful activity options. At the heart of everything Ermha does lies a deep respect for the people accessing their services. Ermha understands that it takes hope, courage and commitment to seek a brighter future. Community awareness about mental illness is increasing, stigma is declining and help is available. http://www.ermha.org/compass LOOKING AFTER YOURSELF Improving your emotional and mental health Sharing information with your health care provider Some good questions to ask you mental health care provider Youcanstartdoingthingstodaytohelpyouimproveyourlongtermemotionalandmentalhealth: Sharing information can mean you get better treatment. These things are important to share with your mental health and/or health care provider: • CanyoupleaseexplainmydiagnosistomeinawaythatI can understand? • • Whatarethepossiblecausesofmycondition? • Dothingsthatpositivelyimpactotherpeople-makingacontributionbuildsself-esteem. • • Engagingwithotherpeopleandavoidingisolationisgoodforyourhealth–beajoiner!(Getoutfrom behind the TV and computer). Stimulateyoursensesandengageinmeaningfulandcreativeactivities–enjoyartandcraft,sports, music, cooking and nature. • Workingthebrainhelpstobuildnewskills,retainskillsandbuildresilience–discovernewthings. • Maketimetorememberthepositivepartsofyourday,appreciateothers,reflectonyourstrengths, andthinkaboutwhatyouaregratefulfor.Writingdown5thingseachdaythatyouaregratefulfor is a great way to increase happiness. • Helpmanagestress,anxietyandnegativethinking–mindfulnesspractice,mediation,prayer, journaling and breathing exercises may work for you. Anycurrentmedical,psychological,emotionalorphysicalsymptoms. • Yourpastmedicalhistory. • Anymedications,vitaminsorsupplementsthatyouarecurrentlytaking. • Ifyouarehavingsuicidalthoughtsorhavemadeanypastattempts. • Anyself-harmorfeelingsofwantingtoself-harm. • You’realcoholintake,smokingordruguse. • Goodnutritionandeatinghabitssupportgoodhealth. • Significantchangesinyourabilitytoconcentrateorfunction. • AmIentitledtoacasemanageroramentalhealthplan? • Anyexperiencesofconfusionorlossoftime. • Ifyouarehearingvoices,orareseeingorsmellinganythingthatother people aren’t. • Ifyoufeelyouarenotalwaysincontrolofactions. • Ifyouhaverecentlyexperiencedamajorlifechangesuchasadeath in the family, divorce, loss of job, birth of a child, etc. • Exercisecanrelievestress,liftyourmoodandincreasegeneralwellbeing.Consultyourhealth care provider about an exercise plan for you. • Thingsthatyouaregoodat–yourstrengths. • Haveregularhealthcheck-upstohelpyoutakecareofanyphysicalhealthconditions. • Ifyouhaveexperiencedthisbefore,anythingthathelpedyou manage last time. • Limityouralcoholintakeandavoidcigarettesandothernon-prescribedorillicitdrugs. Take an active role in your mental health treatment Informed involvement in treatment can mean better results faster: • Learnaboutyourillness,symptomsandtreatmentoptions,informedinvolvementhelpsyou lead your recovery. • Engagewithyourmentalhealthcareprofessionalsandfullyparticipateinyourtreatment.Asklots of questions and be honest about your preferences. • Trytokeepanuptodatementalhealthfiletokeeptrackofimportantinformation(seepage9 for more details). • Considerjoiningasupportgroup.They’remostlyfreeandtheycanchangelives. • Remembertosetwellnessandlifegoalsandsharethemwithyourcarer,familyandmental health care provider. • Whatwouldsuccessfultreatmentlooklikeforme.Whatcan I look forward to? • What’simportantformyprimarycarerorfamilytoknowabout my condition? It is important to look after yourself; your body and mind affect each other in important ways: • Sleepisveryimportantsotrytogettherightamountofrest.Seventoeighthoursanight is recommended. • HowcanIhelpinmyowntreatment? • Recentchangesinyoursleep,diet,weightorsexualfunctioning. • Ifyouhavesufferedorarecurrentlysufferingtraumaorabuse. Supporting your physical health • Whataremytreatmentoptionsandcanyouexplainwhat’sgood or not so good about each of them? • Yourwellnessandlifegoals. CONTACT MEDICARE AND YOUR PRIVATE HEALTH CARE PROVIDER REGARDING REBATES AND COVERAGE. Medication For information regarding medication talk to your doctor, ask your pharmacist for a Consumer Medication Information (CMI) sheet or go to www.sane.org.au to download a fact sheet about types of psychiatric medication. Questions to ask your doctor regarding any medication • WhatmedicationsamItakingandwhatsymptomsarethey designed to treat? • Whatarethelikelysideeffects? • HowshouldItakethemedication? • IsthereanythingIshouldavoideating,drinking,takingordoing while on this medication? • Howoftenwillmymedicationbereviewed? • WhatifIdonotwanttotakethemedicationorifIwanttostop taking the medication? WHO TO SEE General Practitioner (GP) IfyouarefeelingunwellyourGPisagoodplacetostart.YoudonotneedareferraltoseeaGP and many of them bulk bill (all you need is your Medicare card or health care card). GP’sareabletoprovideongoinggeneralmedicalandpsychiatrictreatment.Theycanprescribe some psychiatric medications, help you create a mental health plan (which may help you get somefreeorreducedfeecounsellingthroughMedicare’sBetterAccesstoMentalHealthCare initiative) and/or refer you on to specialist mental health care providers. Psychologist Youdonotneedareferraltoseeapsychologist,butunderamentalhealthplanyoumayreceive somefree(orreducedfee)sessionsthroughMedicare.TalktoyourGPaboutthis. Psychologists treat a range of emotional, thinking and behavioural problems, by using a range of talk basedtherapies.Theycannotprescribemedication,butcanworkcloselywithaGPorPsychiatrist. Psychiatrist If you are engaged with the public mental health care system a psychiatrist will be overseeing your treatment and you will engage in consultations with them periodically. For a private consultation seekareferralfromyourGP. A psychiatrist is a medical doctor that specialises in diagnosis and treatment of mental health conditions. They provide both in-hospital and out-patient care. Common treatments include prescribing and monitoring medication and sometimes psychotherapy. Psychiatric Nurse Psychiatric nurses are registered nurses who have additional training in mental health. They work in a variety of settings including hospitals, rehabilitation centres, and community organisations. They can help manage crisis situations, provide therapies and often dispense medication in hospitals. Crisis Assessment Treatment Team (CATT) The Crisis Assessment and Treatment Team responds to psychiatric crises. They work with the individual, family and mental health providers. The CATT team aims to prevent unnecessary hospital admissionsbyprovidingtreatmentintheperson’sownenvironment.However,CATTpersonnel will arrange inpatient admissions if hospitalisation is the most suitable treatment option. Social Worker or Case Worker Social workers are trained to deliver a range of services. They engage people and systems to address life challenges and improve wellbeing. Social workers often liaise with community organisationstohelppeopleidentifyneeds,setgoalsandsecureservices.Youmaybereferred to a social worker through a medical care provider or organisation. Community Mental Health Practitioner Counsellor or Therapist CommunityMentalHealthPractitionersworkincommunity(non-government)organisationsto supportpeopleandcarerstomanagetheeffectsofmentalillness.CommunityMentalHealth Practitioners support the individual to plan for and achieve their life and wellness goals. (Ermha employsCommunityMentalHealthPractitioners). Counsellors and therapist are not medical doctors and cannot prescribe medication. Mainly offering talk-based therapies, counsellors and therapists can have a range of qualifications and a variety of specialities. For example a relationship counsellor and a grief counsellor will have different qualificationsandareasoffocus.SpeaktoyourGPaboutcounsellorsortherapistswhoarecovered by Medicare. Check with the counsellor or therapist to see if Medicare covers their services. TREATMENT COSTS The cost of treatment does not have to become a barrier to wellness. If you are suffering serious mental illness, you may be entitled to financial assistance. To find out if you are entitled to any financialsupport,pleasecontacttheDisabilitySupportWorkeratyourlocalCentrelink,andtalk to your medical health care provider, about your financial concerns. SpeakwithabulkbillingGPorcontactMedicare,oryourprivatehealthcareinsuranceprovider about rebates and coverage. SOME CLINICS AND PROFESSIONALS BULK BILL AND MOST SUPPORT GROUPS AND HELPLINES ARE FREE. WHERE TO GO MEDICAL CENTRE Your local medical centre is where you will find a General Practitioner (GP). If you are not experiencing a crisis a GP can help you explore your treatment options. HOSPITALS, PUBLIC AND PRIVATE One of the key roles of psychiatric hospitals is to provide crisis management to ensure the safety of the patient and/or community. Today, the majority of mental health care is delivered in the community as opposed to a hospital setting. The range of care can vary greatly from hospital to hospital, and it’s important to note that not all hospitals have psychiatric units. Some hospitals are able to provide immediate mental health crisis management, while others have a full range of programs and support for both inpatient and outpatient care. Speak to your mental health care provider or contact your local hospital about the hospital-based treatment options near you. EMERGENCY DEPARTMENTS (ED) Hospital emergency departments can provide mental illness crisis care. If you or the person you are caring for is experiencing a crisis (and an ambulance is not required) then the Emergency Department can often provide assessment and treatment. You may receive immediate treatment or you may be released home under the care of your mental health care provider, or referred to a GP or other mental health service. MENTAL HEALTH COMMUNITY SUPPORT SERVICES Mental Health Community Support Services often provide a wide range of services. Many are non-profit organisations financed by government funding, fundraising projects, grants, donations and private contributions. Mental Health Community Support Services provide recoveryoriented support, and mental health education for individuals and the community. They employ a wide range of professionals to meet the diverse needs of consumers. Ermha is a Mental Health Community Support Service. SUPPORT GROUPS There are a range of support groups for both consumers and carers. Support groups are generally free and run by group members. Some are organised and mentored by medical health care providers. IF YOU ARE UNHAPPY WITH ANY OF YOUR MENTAL HEALTH CARE PROVIDERS IT IS YOUR RIGHT TO HAVE A SECOND OPINION AND/OR CHANGE PROVIDERS FAMILY AND CARERS WHAT IS A CARER? SUPPORT FOR CARERS In this context, a carer is a person (often a family member) who cares for the needs of an individual living with a mental illness. TheCarer’sRecognitionAct2012formallyrecognisesandvaluestheroleof carers and the importance of care relationships in the Victorian community. Carers perform one of the most important roles in the life of someone suffering a mental illness. Most carers take on their role out of love and compassion for the person they are caring for, and often provide emotional, physical and financial support. FormoreinformationontheCarersRecognitionAct2012visit www.dhs.vic.gov.au/carersact Many carers juggle more than just the role of carer, including holding down a job and providing for other family members such as children or elderly parents. Carer’s allowance and/or payment Whilebeingacarerisrewarding,itcanalsobeoverwhelmingandfeelingslikefrustration,resentment, sadness and even anger are common. If you’re a carer and you experience any of these feelings, they do not mean you care any less for theindividualsodon’tbehardonyourself.However,itisimportanttorecogniseyourlimitations,put boundaries in place and seek help and support when needed. In order to effectively care for someone else, you must first care for yourself. Some tips for carers: As a carer you may be entitled to financial assistance. Visit your local Centrelink branch or look on line at www.centrelink.gov.au Carers card The Carer Card Program is a collaboration between the Victorian Government,businessesandthecommunityandisdesignedtogive recognition, understanding and support to Victorian carers. The program has a wide range of discounts and benefits on offer including free travel on public transport on a Sunday plus two return off-peak travel vouchers each year. See www.carercard.vic.gov.au for more information. Respite Important laws and legislation Respiteisaplannedandtemporarybreakforthecarer,oftenprovidedby communityserviceorganisations.Respitecanbeafewhoursaweek, overnight,oruptoafewweeks.Respitecantakeseveralformssuchas in-home support, day centres and specialised facilities for holiday stays. Privacy and confidentiality laws may prevent you from receiving or being invited to provide information about the person you are caring for. The person you are caring for can give consent for you to access some information and allow you to provide more input. Talk with the person you are caring for and their health care providers and familiarise yourself with the relevant legislation. • Remembertoeatwell,gettherightamountofsleepandmaketimeforregularexercise. Carers vocational support • Trytotakeregularbreaksfrombeingacareranddosomethingyouenjoy,justforyou. Support is available to help carers to engage in study or work. If you’re interestedcontactErmhaon1300376421orgotowww.ermha.org HELPFUL RESOURCES SUPPORT ORGANISATIONS Ermha (Mental Health Community Support Service): ‘Compass’ 1300376421www.ermha.org/compass • Stayconnectedtofriendsandfamilytopreventsocialisolation. • Establishingrealisticphysical,emotionalandfinancialboundariescanhelp. • Supportisavailableandit’sagoodideatogetasmuchhelpasyoucanasearlyaspossible. • Remembertobuildandmaintainyouridentityoutsideofyourcaringrole.Beastudent,anemployee, a team mate or a friend as well. • Don’tforgettotalkaboutanddothingswiththepersonyoucareforwhichdonotrevolvearound mental illness. Encourage and foster self-determination Mental illness can be disempowering. Encourage the person you are caring for to do what they can for themselves to help maintain and increase their independence. This will help create positive self-esteem and help support life skills. There is a range of alternative supports available: Ermha Respite and Carer Support, Including Carer Vocational Support 1300376421www.ermha.org MadCap Café – vocational pathways 1300376421www.madcap.org Carers Victoria 1800242636–supportandservices www.carersvictoria.org.au Victorian Mental Health Carers Network (03)88035555www.carersnetwork.org.au Commonwealth Respite and Carelink Centres 1800052222www.health.gov.au Carers Australia – support and services 1800242636www.carersaustralia.com.au Beyond Blue (Public Health Information Service): ‘Guide for Carers’ 1300224636www.beyondblue.org.au The Department of Health (Federal Government Department): ‘Rights and Responsibilities of Carers and Advocates’ 1800020103www.health.gov.au Department of Health, Victoria (State Government Department): ‘The Mental Health Act 1986’ and ‘The Health Records Act 2001’ 1300253942www.health.vic.gov.au FAMILY AND CARERS YOUR RIGHTS VOCATIONAL ACTIVITIES Engagement in work, study and volunteering contributes to positive self-esteem and wellbeing. Many people find returning to work or study greatly accelerates their recovery process. Work Workinghelpstobuildandretainknowledgeandskills.Itincreasesindependence,decreasesisolation and contributes to an improved standard of living. Manypeoplecanmanagetheirmentalillnessandsuccessfullycontinuetowork.Workcanbepart-time or full-time and can be suited to your skills and abilities. JobAccess(aFederalGovernmentinitiative)andotherspecialistemploymentagencies,areavailable to help people with psychiatric and other disabilities to prepare for and return to work. HELPFUL RESOURCES Ermha’s Carer Vocational Support Services Job Access Disability Employment Australia Wise Employment Max Employment 1300376421www.ermha.org 1800464800www.jobaccess.gov.au (03)90126000www.disabilityemployment.org.au 1800685105www.wiseemployment.com.au 1800625350www.maxemployment.com.au Study Studying is a great way to build your knowledge, make friends and increase your employability. Centrelink can be a great place to start if you would like to return to study or explore traineeship or apprenticeship opportunities. Contacting tertiary institutions directly can also be a great way to explore your options. Course advisors are often available for free to help you consider what’s right for you. HELPFUL RESOURCES Centrelink Jobs Education and Training 136150www.humanservices.gov.au Volunteering Volunteering can be just as rewarding and valued as paid employment and is vital to the social, economic and environmental wellbeing of our communities. Volunteering can be formal or informal, full-time, part-time, or casual. Volunteering is a great way to do something of value, help others, meet people, and connect with your community. Volunteering Victoria is a good place to start, or you can contact organisations directly and enquire about their volunteer programs. Voluntary A person admitting themselves for treatment will be classified as a voluntary patient and may leave at any time, or can be discharged by the authorised psychiatrist. Under some circumstances a person presenting voluntarily may be placed on an Involuntary Treatment Order if they meet the criteria. Involuntary An involuntary treatment order (ITO) is used when a person is deemed unable to make informed choices about their wellbeing and treatment. In some circumstances, and on the recommendation ofadoctor,theMentalHealthAct(2014)allows for treatment without the patient’s consent. THE MENTAL HEALTH REVIEW BOARD TheMentalHealthReviewBoardisanindependent statutory tribunal established under the Mental HealthAct1986.TheBoardisassembledto ensure that involuntary treatment is delivered in line with the Act. An involuntary treatment order mustbereviewedwithin8weeksofitsinitiation andatleastevery12monthsthereafter.The board will either confirm the order or rescind the patient’s involuntary status. HELPFUL RESOURCES HELPFUL RESOURCES Volunteering Victoria VOLUNTARY AND INVOLUNTARY TREATMENT (03)90961183www.volunteer.vic.gov.au The Mental Health Review Board of Victoria 1800242703www.mhrb.vic.gov.au CONSUMER RIGHTS As a consumer of mental health services, you have fundamental rights. These rights are protected by Australian legislation and are acknowledged by the United Nations. You have the right to: • Respectforyourindividualhumanworth, dignity and privacy. • Healthcare,education,incomemaintenance, employment, housing, legal services, transport, equitable health and other insurance, and leisure. • Appropriateandcomprehensiveinformation, education and training about your mental illness, treatment options and available support services. • Timelyandhighqualitytreatment. • Interactwithhealthcareproviders,particularly when making decisions regarding your treatment, care and rehabilitation. • Makeacomplaint,requestanadvocateand refuse treatment (unless subject to mental health legislation). • Haveaccesstorelativesandfriends. • Haveyourculturalbackgroundandgender taken into consideration in the provision of mental health care. • Contributeto,andparticipatein,the development of mental health policy and the provision of mental health care. • Live,workandfullyparticipateinthe community free from discrimination. YOUR RIGHTS Advanced Care Planning Advanced care planning is a process in which a person describes treatment preferences prior to becoming unwell. Advanced care directives can occur as a part of the advanced care planning process, but do not have to. Advanced Care Directives An advanced care directive can form part of advanced care planning, and seeks to either: • Appointadecisionmakertoactofaperson’sbehalfshouldthatpersonloosedecisionmaking capacity in the future. • Documentaperson’streatmentpreferencesforfuturetreatmentprovidersshouldthatperson lose their capacity to articulate those preferences in the future. Currently in Victoria, advanced care directives can be overridden in a number of circumstances anditisimportanttobeawarethattheyarenotwhollybinding.However,advancedcareplanning and advanced care directives remain very useful and proactive ways to engage with your treatment and treating team. For further information go www.ermha.org/compass or www.health.vic.gov.au Mental Health Care Plans Mental health care plans are often referred to by other names such as treatment plans or care plans. A mental health care plan can be useful for people who are engaged with a number of professionals at once for treatment and/or support. A mental health care plan outlines your goals, your support networks, your strengths and what you can expect from each member of your treatment and support team. Under the National Standards for mental health services consumers should be involved in all decisions regarding their treatment and care, and as far as possible, the opportunity to choose their treatment and setting. • Consumershavetherighttohavetheirnominatedcarer(s)involvedinallaspectsoftheircare. • TheStandardsrecognisetheroleplayedbycarers,aswellastheircapacity,needsand requirements, as separate from those of consumers. • Participationbyconsumersandcarersisintegraltothedevelopment,planning,deliveryand evaluation of mental health services. • Mentalhealthtreatment,careandsupportshouldbetailoredtomeetthespecificneedsof the individual consumer. Freedom of Information YoucanapplyforaccesstoyourmedicalandmentalhealthrecordsundertheFreedomofInformation Act(1982).Youcandownloadaninformationrequestformat:www.health.vic.gov.au/foi ACTIVELY ENGAGING IN YOUR OWN JOURNEY OF RECOVERY IS CRUCIAL TO ACHIEVING WELLNESS KEEPING UP TO DATE HEALTH RECORDS IS ESPECIALLY VALUABLE WHEN CHANGING OR ADDING HEALTH CARE PROVIDERS, REVIEWING HEALTH CARE TREATMENT PLANS, AND SETTING NEW GOALS TAKING CONTROL Keep a mental health file Goals Working together Creating a file of your recovery journey can be very useful. Setting goals is the key to taking control of your recovery. Setting goals helps you to: Some things you may want to include: • Clearlyidentifywhatisimportanttoyouand what you want to achieve Workingwithyourfamilytosetgoalsisagreatway to open communication about what is important to each family member. Try to set goals in various aspects of life to help create a balanced life. • Yourstrengths • Personalvalueswhichguideyour decision making • Yoursocialconnectionsandtheir contact details • Personalandtreatmentgoals • Yourexperienceofthesymptomsof your illness • Allofyourhealthprovidersandtheir contact information • Aplanofwhatyouwilldoinacrisis • Copiesofyourmentalhealthcareplan • Detailsofyourcurrenttreatmentincluding medication dosages and any side effects • Historyofmedicationsyou’vetakenand your experience of them • Briefnotesfromappointmentsandhospital admissions • Abriefaccountofanyabuseandtrauma • AcurrentAdvancedCareDirectiveform, completed and signed • Identifyservices,people,orresourcesyou might need to achieve your goals • Identifyanybarriersandputtogetherplans to overcome them Include topics such as: • Healthandwellness • Personal • Family • Communicatewithothersaboutwhatyou want and where you’re going • Communityandfriends Goalsettingempowersyoutomakethechanges that lead to a better life. • Spiritual • Work,learningskillsoreducation Setting goals • Financial • Writedownthethingsyouwanttoachieve (try to be specific and clear) • Fun • Breakyourgoalsdownintosmallersteps • Trytogiveyourselfsometimelines(thiswill help you get motivated) • Youcanalsodosomegoalsettingwithany professionals involved in your treatment and/or support – this can help you understand how you, and your treating team, will contribute to your wellness. Identifypeoplewhomightbeabletohelpyou achieve your goals • Committoaction(dosomethingtodaythat gets you closer) • Reviewyourgoalsregularlyandmake adjustments when necessary. • Alistoftoolsandstrategiesyouuseto help manage your symptoms • Alistoftriggersyou’venoticedandways to respond to them REMEMBER A MENTAL ILLNESS IS SOMETHING YOU HAVE, IT’S NOT WHO YOU ARE CRISIS / ADVICE LINES Emergency Services www.triplezero.gov.au 000 Lifeline www.lifeline.org.au 131114 Kids Help Line www.kidshelp.com.au 1800551800 Suicide Call Back Service www.suicidecallbackservice.org.au 1300659576 NURSE-ON-CALL www.health.vic.gov.au/nurseoncall 1300606024 Victorian Department of Health www.health.vic.gov.au 1300253942 Department of Human Services www.dhs.vic.gov.au 1300650172 Better Health Channel www.betterhealth.vic.gov.au 180012663 Ermha Inc. www.ermha.org 1300376421 MadCap Café www.madcapcafe.org 1300376421 Beyond Blue www.beyondblue.org.au 1300224636 Head Space www.headspace.org.au 0390270100 Voices Vic www.voicesvic.org.au 0396929417 Turning Point www.turningpoint.org.au 0384138413 Melbourne Homeless Services www.melbourne.homeless.org.au 1800627727 Victorian Legal Aid www.legalaid.vic.gov.au 1300729307 Adult Survivors of Child Abuse www.asca.org.au 1300657380 Centre Against Sexual Assault www.casa.org.au 0396353600 INFORMATION AND SERVICES GOVERNMENT SUPPORT SERVICES INFORMATION & REFERRAL Mind Health Connect www.mindhealthconnect.org.au 1800022222 Children of Parents with a Mental Illness www.copmi.net.au 0883670888 Sane Australia www.sane.org.au 1800187263 Black Dog Institute www.blackdoginstitute.org.au 0293824530 Victorian Mental Illness Awareness Council www.vmiac.org.au 0393803900 Ermha gratefully thanks and acknowledges thesupportof8thLehemwhogenerously provided the funding to make this resource available to you. Ermha Inc.HeadOffice67RobinsonStreet,DandenongVIC3175Tel1300376421Webwww.ermha.org ABN38834458211RegisteredAssociationNumberA0002158E