Download Lesson 3

Lesson
3
Managing Consumer Problems
How will you identify potential problems with health care
products?
Lesson
3
Lesson Objectives
In this lesson, you will learn to:
• Identify potential problems with health care products and
services
• Explain methods for addressing critical health issues that
result from fraud
Lesson
Problems with Products
3
When Buying and Returning Products
Find out about a seller’s
return policy before
purchasing a product.
Purchase the product.
Good Product
Defective Product
Return to the store.
Return to the
manufacturer.
Lesson
3
Problems with Products
When Returning a Product
• Information in the product warranty will help you determine
which course of action to follow.
• Before you attempt to return a product, reread the
instructions to make sure that you are using the product
correctly.
• Put your reasons for returning the item in a letter and keep a
copy for future reference.
• Return the item in its original packaging.
• If you are mailing the item, get a shipping receipt to prove
that you sent it.
Lesson
3
Health Fraud
Fraudulent Products
Some individuals and businesses employ fraud to sell defective
products or ineffective services.
Several types of products are particularly susceptible to
health fraud:
• Weight-loss products claim that a person can lose weight
virtually overnight.
• Beauty and anti-aging products may work temporarily, but
none offer permanent results. Products that aren’t approved
by the Food and Drug Administration (FDA) may harm you.
Lesson
3
Health Fraud
Fraudulent Treatments
• Another type of health fraud involves clinics that specialize in
“miracle” cures for ailments.
• These methods are ineffective and may even be dangerous.
• However, not all clinics offering specialized treatments are
fraudulent.
• Check with a health care professional before seeking
treatment at such a clinic.
Lesson
3
Health Fraud
Other Problems with Health Services
Health care professionals can sometimes be negligent or guilty
of malpractice.
To make sure that you are getting the best medical
treatment possible, you can:
• Get a second opinion from another health care professional
for any major health concern.
• Get help from a regulatory organization such as the
American Medical Association if you have a critical problem
with a health care professional.
Lesson
3
Health Fraud
Methods for Addressing Consumer Problems
If you try to resolve a critical health problem with a product
and are dissatisfied with the result, seek help from:
• Business organizations such as the Better Business Bureau
(BBB).
• Consumer advocates such as the Consumers Union.
• Local, state, and federal government agencies such as the
Consumer Product Safety Commission.
Lesson
3
Quick Review
Choose the appropriate option.
Q. Fraud is an act of deceit
or trickery, whether
deliberate or not.
True
False
Lesson
3
Quick Review - Answer
A. False. Fraud is a deliberate act of deceit and trickery.
Click Next to attempt another question.
Lesson
3
Quick Review
Q. Under what circumstances might you want to seek a
second medical opinion?
1. You’re not feeling well, and want lots of medical
choices.
2. You’re having major health concerns, such as those
involving surgery.
3. Someone you know has had a second medical
opinion, and liked the results.
4. Your condition is making you anxious, and the more
medical input, the better.
Lesson
3
Quick Review - Answer
A. 2.
You’re having major health concerns, such as
those involving surgery.
You might want to seek a second medical opinion under
this circumstance: any major health concerns, such as
those involving surgery.
Click Next to attempt another question.
Lesson
3
Quick Review
Choose the appropriate option.
Q. A person can file suit in a
small claims court no matter
what amount of money is
involved
True
False
Lesson
3
Quick Review - Answer
A. False. A person can file suit in a small claims court only
if the legal dispute involves amounts of money below a
certain number.
Click Next to attempt another question.
Lesson
3
Quick Review
Choose the appropriate option.
Q. Local, state, and federal government
agencies such as the Consumer
Products Safety Commission have
effectual criteria to distinguish
between an effective complaint
against a health care product that
didn’t fulfill its claim and an
ineffective complaint.
True
False
Lesson
3
Quick Review - Answer
A. True. Local, state, and federal government agencies such
as the Consumer Products Safety Commission have
effectual criteria to distinguish between an effective
complaint against a health product that didn’t fulfill its
claim and an ineffective complaint.
Lesson
3
End of Lesson 3
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Lesson
3
Health Fraud
Fraudulent Products
Some individuals and businesses employ fraud to sell defective
products or ineffective services.
Fraud is
Several types of products are particularly susceptible to
deliberate
health fraud:
deceit or
trickery.
• Weight-loss products claim that a person can
lose weight
virtually overnight.
• Beauty and anti-aging products may work temporarily, but
none offer permanent results. Products that aren’t approved
by the Food and Drug Administration (FDA) may harm you.
Lesson
3
Health Fraud
Fraudulent Products
Some individuals and businesses employ fraud to sell defective
products or ineffective services.
Several types of products are particularly susceptible to
health fraud:
Health fraud is the
• Weight-loss products claim that a person can lose weight
sale of worthless products
virtually overnight.
or services that claim to
prevent products
diseases may
or cure
• Beauty and anti-aging
work temporarily, but
other health
problems.
none offer permanent
results.
Products that aren’t approved
by the Food and Drug Administration (FDA) may harm you.
Lesson
3
Health Fraud
Other Problems with Health Services
Health care professionals can sometimes be negligent or guilty
of malpractice.
Malpractice
To make sure that
you are is
getting the best medical
failureyou
by acan:
treatment the
possible,
health professional
to meet
accepted
• Get a second
opinion
from another health care professional
for any standards.
major health concern.
• Get help from a regulatory organization such as the
American Medical Association if you have a critical problem
with a health care professional.
Lesson
3
Health Fraud
Methods for Addressing Consumer Problems
If you try to resolve a critical health problem with a product
and are dissatisfied with the result, seek help from:
• Business organizations such as the Better Business Bureau
(BBB).
Consumer advocates
• Consumer advocates such as the Consumers Union.
are people or groups
whose sole
purpose
tothe
• Local, state, and federal government
agencies
suchisas
take on regional,
Consumer Product Safety Commission.
national, and even
international consumer
issues.
Lesson
3
Quick Review - Answer
A. Correct! Fraud is a deliberate act of deceit and trickery.
Click Next to attempt another question.
Lesson
3
Quick Review - Answer
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.
Lesson
3
Quick Review - Answer
A. Correct! You might want to seek a second medical
opinion under this circumstance: any major health
concerns, such as those involving surgery.
Click Next to attempt another question.
Lesson
3
Quick Review - Answer
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.
Lesson
3
Quick Review - Answer
A. Correct! A person can file suit in a small claims court
only if the legal dispute involves amounts of money
below a certain number.
Click Next to attempt another question.
Lesson
3
Quick Review - Answer
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.
Lesson
3
Quick Review - Answer
A. Correct! Local, state, and federal government agencies
such as the Consumer Products Safety Commission have
effectual criteria to distinguish between an effective
complaint against a health product that didn’t fulfill its
claim and an ineffective complaint.
Lesson
3
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.