Download Position Description - Times Higher Education

Queensland Tertiary Admissions Centre
Position Description
Position Title
Systems Administrator
Section
Information Technology Services
Classification
Level 6
Reports to
Infrastructure and Desktop Services Lead
Direct reports
Nil
ORGANISATIONAL ENVIRONMENT
QTAC has a proud history of providing a centralised tertiary admission service in Queensland since 1975.
QTAC takes applications and makes offer of places in courses at Queensland universities, in medicine courses
at Bond University, in some courses at TAFE Queensland, Southern Cross University, University of New
England and Australian Maritime College and also at some private tertiary education providers. Institutions
determine their own entry requirements and QTAC ensures these entry requirements are applied consistently.
QTAC also provides an information service through its flagship publication the QTAC Guide, in social media, on
its website, in person and over the phone.
QTAC is a company limited by guarantee that is registered with the Australian Charities and Not-for-profit
Commission.
QTAC’s vision is to be recognised as the leading tertiary admissions centre.
The Information Technology Services (ITS) is one of six sections that work together to achieve one of the
organisations primary purposes: the allocation of tertiary places to qualified applicants. ITS determines QTAC’s
information technology requirements and ensures that all systems that are implemented are functional,
accessible and fit for purpose. The section is responsible for the physical computer systems, networking and
system security and for the provision and maintenance of databases and software to support QTAC’s operations.
ITS supports both internal and external IT users and customises and maintains software for external clients.
ORGANISATIONAL VALUES
Transparent – we will ensure our processes and communications are clear, consistent and accountable.
Innovative – we will be driven by an entrepreneurial spirit in all our operations.
Equitable – we will make offers to the best qualified candidates, treat institutions fairly and assist institutions to
accommodate applicants who have experienced disadvantage.
Supportive – we will be sensitive to the needs of all our stakeholders and aim to support a safe working
environment, staff development and work/life balance.
POSITION SUMMARY
The Systems Administrator is responsible for the development, monitoring and maintenance of key IT systems
including networks, operating systems and security systems. Working together with the development staff,
members of the infrastructure team and external suppliers the position is responsible for ensuring that the IT
infrastructure in place is well maintained, suited to the purpose and working optimally. A main focus is on
automating key processes.
The Systems Administrator has a key role to play in the disaster recovery planning and processes and is
responsible for documenting and routinely testing disaster recovery processes. Other tasks involve the
documentation of IT processes and systems and the development of processes to ensure quality service delivery
for internal and external system users.
JOB ACCOUNTABILITIES
The following are the key accountabilities of the role:
Date approved: 14 December 2016
Queensland Tertiary Admissions Centre
Position Description

Design, develop, implement and manage system infrastructure and services including AWS cloud
solutions, automation approaches, CI/CD tool chain, ARTS, operating systems, security systems, storage
arrays, databases, internal and external network configuration, backup systems, user account and user
services management. Monitor all systems and identify current and future issues and take remedial
action as required to correct faults. Schedule, plan and carry out routine maintenance of IT systems in line
with section policies and procedures.

Work with the wider IT team regarding potential development implications for IT infrastructure and work
together ensure an integrated IT system. Collaborate with development teams to develop and implement
existing and new automation technologies. Assist in the role out of DevOp’s strategies across QTAC.

Contribute to the development and documentation of disaster recovery and business continuity plans.
Maintain data and operating system backups and oversee on-site and off-site storage procedures. Test
disaster recovery procedures on a regular basis and act as a BCP facilitator during a critical incident.

Develop operational procedures for help desk, system administration and maintenance. Assist with the
documentation of all technical processes, operational procedures, security and usage policies and system
guidelines and designs. Document the technical specifications for all hardware, network and database
functions.

Implement system infrastructure projects ensuring timelines, budgets, technical and quality guidelines are
adhered to.
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Research new technologies and assist with the development, acquisition, implement and maintenance of
software and hardware. Liaise with external suppliers and contractors as needed and assist in the
maintenance, management and renewal of software, hardware and external support contracts.

Identify, communicate and implement potential improvements to service provision in line with the IT
strategic plan.

Maintain QTAC software library. Manage the software register and renew software licenses and SSL
certificates for QTAC websites as needed.

Participate in project planning, budget planning and asset acquisition processes

Assist with the Service Desk and undertake periods of on call and other out of hours services as needed
SKILLS, EXPERIENCE AND QUALIFICATIONS REQUIRED
Skills
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Clear, concise, open and timely written and verbal communication skills
Positive, supportive, responsive and creative team member
Able to manage competing work priorities and adhere to project deadlines
Able to identify, research and implement process improvements in line with section priorities
Strong customer service focus
Able to work autonomously as well as in a collaborative team environment
Experience/Qualifications:
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Formal qualifications in Information Technology and/or on-the-job experience
Knowledge of Oracle and Microsoft servers, UNIX operating systems, INGRES database software and
SQL (Desirable)
ITIL Certification (Desirable)
Technical Experience (Desirable)

Extensive knowledge on AWS technologies (AWS Certification would be highly regarded)
Date approved: 14 December 2016
Queensland Tertiary Admissions Centre
Position Description
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Infrastructure as code experience (Ansible, Packer, Vagrant, Terraform )
Atlassian stack ( Jira, Confluence, Bamboo, Fisheye, Crucible, Clover )
Multiple scripting language experience (Bash, PowerShell, Python at a minimum)
Linux, Solaris and Windows preferred
Working knowledge of Relational Databases (MS SQL 2014 highly regarded, Ingres)
Strong TCP/IP networking knowledge
Switch, Router, Firewall, VLAN, WAN configuration and management
Application server platform management and deployment (JBoss, Tomcat, Elastic Beanstalk )
I have reviewed the above and acknowledge that this a summary of my general duties. I acknowledge
that these duties may vary from time to time to suit business needs and requirements.
Signature: ________________________
Date approved: 14 December 2016
Name: _____________________
Date: _________