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NHS England: Improving eye health and reducing sight loss – A Call to Action Response from: VISION 2020 UK, led by The VISION 2020 UK Ophthalmic Public Health Committee Date: 10th September 2014 Contact details: Miss Parul Desai Chair, VISION 2020 UK Ophthalmic Public Health Committee [email protected] Matt Broom VISION 2020 UK, UK Operations Manager [email protected] VISION 2020 (UK) Ltd is a registered charity and supporting member of the WHO “VISION 2020: The Right to Sight”, global initiative for the elimination of avoidable blindness1. The membership of the VISION 2020 UK Ophthalmic Public Health Committee includes all the major stakeholders and professional bodies involved in eye health and social care in the UK. These are • • • • • • • • • • • • • Association of Directors of Adult Social Services British and Irish Orthoptic Society Certification of Vision Impairment Steering Committee Faculty of Public Health Local Optical Committee Support Unit Royal College of General Practitioners Royal College of Nursing (Ophthalmic Section) Royal College of Ophthalmologists (including paediatric representation) Royal National Institute for Blind People The College of Optometrists The Optical Confederation UK Vision Strategy VISION 2020 UK 1 Our response to this Call focuses on the domain of healthcare public health and health services. Our key priorities for change are – 1. The UK Vision Strategy2 provides a framework for change and was formed following consultation with over 650 eye health and sight loss organisations and stakeholders. It was first published in 2008 and refreshed in 2013. NHS England together with the Department of Health and Public Health England should visibly support and promote its implementation and progress towards achieving its objectives for preventing sight loss and improving population eye health and well-being. 2. Consistency in: procurement of services clinical pathways professional competencies to support co-management and autonomous working in the community quality standards for care and services provided The current NHS organisational arrangements have resulted in fragmentation of commissioning, provision and delivery of primary and secondary sector eye health services, with immediate implications for care pathways, ongoing social care support, and the equitable introduction of new interventions or services. Community optometric practices serve patients from multiple Clinical Commissioning Groups (CCGs), with each CCG often having their individual requirements for referral, refined or co-managed care. Collectively these pose considerable clinical and bureaucratic barriers for developing and delivering services and community pathways effectively, are responsible for endless duplication of effort and resources and result in variations in standards and quality of care. Additionally, interventions and services for small or specific groups of patients, those with rare conditions, or those with ocular and systemic comorbidity, are at particular risk of being overlooked and thereby also introducing inequalities in access to health and care. 3. Information and Intelligence to: 2 • • monitor population eye health and services inform the commissioning process Improve quality of Hospital Episode Statistics (HES) for eye care: These routine operational data are generated from the provision of NHS care in hospitals (admissions and out-patient care). The quality of these HES data for out-patient attendances is incomplete, inconsistent and inaccurate, yet these data represent the national record of this type of activity and are used as proxies for need, for service development and commissioning decisions. Improving the quality of data on out-patient attendances coded by diagnosis and procedure should be a reasonable and deliverable short to medium term action. Address the gap in data from community services – activity, quality and outcomes. Services provided by community optometrists should provide data flows for national aggregation along the lines of HES. The infrastructure to provide this is not insignificant, but unless addressed there is no information on returns of the investment (financial or otherwise) in the value and potential of the activity provided in this sector either for NHS GOS services or other enhanced, shared or co-managed care. Certification of Vision Impairment (CVI) The CVI is an important population eye health indicator and some specific causes (DR, glaucoma and AMD) are included in the Public Health Outcomes Framework. There is an immediate risk to the ongoing data collection and collation for this indicator as the funding for this currently provided by charitable sources ceases in January 2015. In the medium to longer term there is a need for mainstreaming this national data collection and its management within a national repository to ensure ongoing access, availability, analyses and application of these data. 4. Sharing of data and information for direct patient care: Good communication and secure sharing of relevant information between health and care professionals, and their patients, at each stage of the patient’s pathway, facilitated by electronic patient records and underpinned by community optometric connection to N3 and NHS mail, to support: • • • patient self-management, particularly for chronic diseases care pathways across sectors and co-management (where applicable and appropriate) educational - greater awareness of impact of eye health (risks, management, well-being) amongst health and care professionals, improve quality of referrals and patient care 3 5. Governance and Quality Assurance The commissioning process should ensure that eye care is delivered safely, by appropriately trained professionals, is compliant with NICE guidance, and audited for outcomes and value for money. As such there is a pressing need for clarity in the roles and responsibilities of all players in the processes of commissioning and provision of care, to ensure safe, effective care based on clinical need. Nationally, accredited professional training and continuing professional development for extended clinical roles (optometrists, nurses, and orthoptists) for shared or co-managed care, is essential and should be addressed as an urgent priority, in consultation with the relevant professional bodies responsible for setting standards of practice. Call to Action: Improving eye health and reducing sight loss Survey questions Financial investment 1. How can we secure the best value for the financial investment that the NHS makes in eye health services? 1.1 Avoid duplication of effort and resources, and unnecessary bureaucracy through a strategic, consistent, evidence-based, and needs-based approach to commissioning for: • • • • Procurement of services Clinical pathways Quality standards for care and services provided Managed introduction on new interventions/ therapies through pro-active dialogue and planning between clinicians, providers and commissioners, to ensure timely, equitable and accessible care and services are available to meet new needs 4 For example - A disproportionate amount of time, resource and budget is spent on commissioning repeat intra-ocular pressure (IOP) measurements using Goldmann applanation tonometry and repeat visual fields for refinement of glaucoma referrals. The costs of procuring this service at local (CCG) level far outweigh those for providing the service itself 3, 4. It is proposed that this repeat measurement (with IOP measurement using Goldmann applanation tonometry) should be included within the routine GOS service. This would standardise practice and coverage, and, enhance skills in the community supported through the provision of additional refresher training, on what is core competency. It would improve quality of the care provided and the more appropriate onward referral for specialist opinion. It would also improve patient experience by removing the additional step in the pathway currently imposed in some areas by such referral refinement by another practitioner. 1.2 Eye health should not be considered in isolation of wider health and well-being. Public health has a key role in ensuring this through its role in Local Authorities, CCGs, Health and Wellbeing Boards, and working with Local Eye Health Networks; by providing objective dialogue and interpretation of eye health needs, information and intelligence in the context of broader population health and public health interventions for health improvement. Pathways, prevention and integrated services 2. How can we encourage a more preventative approach to eye disease to reduce the burden of blindness and vision impairment? 2.1 Primary prevention of sight impairment –– there is no good, robust evidence for the primary prevention of ocular disease. There is good epidemiological evidence on the association of sight impairing conditions with chronic systemic diseases (e.g. cardio-vascular disease, hypertension, stroke, diabetes) responsible for premature mortality and morbidity5-16, so any generic public health interventions (e.g. for smoking cessation, improving diet, reducing obesity, increasing physical activity), designed to modify risk of these will also have a beneficial impact on eye health and prevention of sight loss. Raising general awareness of these associations with eye health among health and social care staff, and community pharmacists, is important and necessary for aligning key messages in health education and assessment of high risk and vulnerable groups in the population. 5 2.2 Secondary prevention: early detection of disease 2.2.1 Population-based screening i. Children : The UK National Screening Committee’s policy recommendation (December 2013) for a systematic population screening programme for vision defects in children, aged between 4 and 5 years, offered by an orthoptic-led service, should be implemented.17 Implementation of a national programme could be readily supported by robust high level indicators such as population coverage of the screening programme; proportions offered screening; proportion taking up screening offer, without posing great additional burden for data collection. ii. Diabetic Retinopathy Screening - The national diabetic retinopathy screening programme was established in England in 2006, with supporting national quality standards and tools for implementation. Variation in coverage of the screening service exists18, and the underlying causes for this should form the basis of regular local review and action, together with monitoring of its quality assurance and outcomes of referral for specialist care. The NSC shall be reviewing the current screening intervals and its recommendations, when published, should be implemented in full. iii. Other conditions – Any new population-based screening activities for other eye conditions should be evidence-based and only be introduced with the approval and support of the National Screening Committee. 2.2.2 Opportunistic case detection for high risk population groups There exists in eye care, an established primary care (optometric) service providing opportunistic case detection of disease (early stages or otherwise) and primary prevention through health education on modifiable risk factors. Making better use of this service, informed by epidemiological evidence on high risk groups (including vulnerable groups such as the elderly in care homes, people with dementia, or learning disabilities19 etc.), for more consistent, targeted availability of these primary care services, would improve quality of care and patient experience, contribute to preventing sight loss and raise public awareness. (please see our responses below to Questions 4,5 also) 6 2.3 Tertiary prevention – to be effective this implies that there is timely access to and availability of appropriate care, intervention and rehabilitation. Services should be commissioned from, and coordinated across all relevant agencies encompassing the whole eye health pathway, with direct input and discussion with people with eye health problems, sight impairment and sight loss, and underpinned by standards for professional skills, competencies and responsibilities within the health (and care) systems. Such pathways could be informed by, and built on the broad, core framework provided by the Adult UK Sight Loss Pathway20, and the Guidelines and Pathway for Children and Young People (0 to 25 years) with Vision Impairment, and their Families21, which have been developed as initiatives of VISION 2020 UK using the UK Vision Strategy. Embedded within these are the principles that people with eye health problems or sight loss get the right care, information and support at the right time and from the right person, taking into account the patient’s needs for their routine activities and support in the community. These pathways could also be used to develop links between health and social care, and the role of Eye Care Liaison Officers (ECLO) and the voluntary sector in effecting this should not be overlooked. In doing so there is a need for standardisation of the role and responsibilities of the ECLO and specification of the essential training, skills and competencies required for the role22. 3. How do we encourage individuals to develop personal responsibility for their eye health and sight? 3.1 Information: Effective communication and availability of assured, good quality, evidencebased and accessible information is essential to support individuals in making healthier choices and for patient engagement in their ongoing care, ensuring that these reach diverse communities and vulnerable groups (including carers, supporters and associated professionals) in the population. Condition-specific information should be aligned where appropriate, to wider messages on health and services, and its provision be facilitated at local level through shared resource for translation and dissemination services in connection with the new NHS England ‘Accessible Information Standard.’ 7 3.2 The Power of Information23 is the current 10-year strategy for transforming the way patients and the public get and use information about their health. It should be implemented, and in addition all conventional, digital, web and electronic media for health and social care should be required to meet accessibility standards for sight impaired people to ensure that they also realise its benefits. 3.2 NHS Choices is a key source of patient information, and for eye health there is a need to review its scope and content, ensure its quality and evidence base, the transparency and provenance of its sources, and the processes for providing timely information in accessible formats in connection with the new NHS England ‘Accessible Information Standard’. 4. How can we increase an understanding of eye health amongst health and social care practitioners in the wider professional network, particularly amongst those who are working with groups at higher risk of sight loss? 4.1 Eye health should not be considered in isolation of wider health and well-being. Awareness of eye health and the implications of sight loss and its effect on those affected, together with the healthcare services available, should be included in the training of health, public health and social care professionals. (also please see our response to Question 2) 4.2 It is estimated that about 40% of mild to moderate sight loss is due to uncorrected refractive error, and particularly amongst those of 65 years of age and older24. Enquiry on whether a person has up to date glasses or refraction check in routine general practice would be a pragmatic and simple inclusion in health check assessments in this age group. During a hospital admission, routine nursing care should also ensure that if glasses are worn that the patient has these with them in hospital, and any topical eye medications are included in the drug history, particularly for emergency admissions. 4.3 Eye health and sight loss is a national public health priority, but until recently, it was an often overlooked factor contributing to population health and well-being. As such there should be better alignment of existing public health activities with those focusing on prevention of sight loss, with recognition of the mutual benefits achieved in doing so, and avoid duplication of effort and resources. 8 5. How can we ensure that all relevant NHS services identify and address potential eye health problems for patients with long term conditions where eye health problems are a known possible outcome? 5.1 Make every contact count – in the first instance, incorporate a public health message on eye health at every visit to the GP and during every sight test visit. This may happen already, but there is an opportunity here to ensure that these messages are evidence based and supported by professional guidance, that these are consistently provided to raise public awareness on eye health issues, and to inform healthier lifestyle choices. Particularly ensure professionals are aware of eye health risks amongst at risk groups such as children and those with learning disabilities. 5.2 Community Pharmacists also have a role in health education reinforcing key relevant messages for wider health and eye health, as well as providing information and assistance on use of eye medications to facilitate compliance with medication. 6. How do we develop an approach to commissioning that makes the best use of the skill mix that is available in hospital and community resources? 6.1 The commissioning process should ensure that eye care is delivered safely, by appropriately trained professionals, is compliant with NICE guidance, and audited for outcomes and value for money. 6.2 Services should be commissioned from, and coordinated across all relevant agencies encompassing the whole eye health and care pathway, with direct input and discussion with people with eye health problems, sight impairment and sight loss. An integrated approach to provision of services is fundamental to the delivery of high quality care to people with sight impairing conditions, for all levels of prevention (primary, secondary and tertiary) of sight loss, supporting people with vision impairment to maintain their independence and inclusion in society. 6.3 Nationally accredited professional training and continuing professional development for extended clinical roles (optometrists, nurses, orthoptists), is essential and should be addressed as an urgent priority, in consultation with the relevant professional bodies responsible for standards of practice. Currently these are piece-meal, and often locality-based with variation in the content and evaluation of the training provided, and the need for additional training to provide safe and effective co-managed care through extended clinical roles is often overlooked in the drive to reduce costs. 9 6.4 With varying models of care now often involving a number of providers in a patient pathway (shared or co-managed care, referral refinement etc.) and often across a number of sectors, there is an urgent need for clarity in the roles, responsibilities and accountability (both clinical and managerial) of all providers involved in the care pathway, and for those commissioning it. The Francis Report is clear in its requirement for demonstrable assurance of quality of care and governance across the whole care pathway. Specification of quality standards for the core common aspects of a pathway across health and social care (e.g. detection, referral, diagnosis, management, care plan, monitoring, rehabilitation), linked to professional skills, competencies and responsibilities within the health and care systems, would provide commissioners, providers and practitioners with a framework to support coordination and accountability of services. 7. Can we develop more widely the integrated role of eye health professionals in primary care in the identification and management of chronic or acute disease? This will be dependent on the provision of better means of communication and sharing of information for patient management and provision of their direct care. This could be effected immediately if the enabling technical infrastructure was made available, without posing significant additional burden on routine clinical practice - 8. Community optometric connection to N3 and NHS mail to enable direct referral, and facilitate communication and information sharing on patient care between hospital eye services and community optometrists. NHS number - this should be used across all primary eye health care service providers, and “back office” support should be extended to community optometric practices to enable them to use it. What can we do to relieve pressures in ophthalmology departments because of difficulties in discharging patients back into the community? If the term “discharge” is being used here in the conventional sense following an acute intervention or admission to hospital e.g. following cataract surgery, then 10 we are not sure that discharging patients back into the community is a major problem. The more pressing issue is how best to organise and deliver ongoing routine monitoring and review of chronic conditions in an effective, safe and quality assured manner that is acceptable and accessible to patients. Please see our response to Question 12a. Access 9. How can we appropriately increase access and uptake of timely routine sight tests for the general population, including for people at higher risk? We assume this question relates to both the NHS sight test service which is available for only sections of the population, and to those sight tests for which a fee is payable. Before encouraging any increase in the uptake of timely routine sight tests, we propose there is a need for further discussion on, and review of: The recommended intervals for adult sight tests so that these reflect current evidence, health needs, standards for clinical practice and organisation of health services in England. The recommended current interval (2 years for the eligible population) is historic and based on achieving a pragmatic balance between perceived clinical need and business needs. Core components and function of the sight test. New technologies for clinical assessment and ophthalmic imaging have been taken up in community optometric practice, and their role as an adjunct to the sight test should be reviewed, together with the need for supporting competencies for interpreting the additional tests, if their potential value in primary care to improve quality and timeliness of referrals, is to be realised. Currently these additional tests attract a fee and the implications of these on access and availability in terms of clinical and population need should also be considered. The implications of increased uptake of sight tests and referrals to hospitals should also be quantified so that the appropriate services are available to accommodate the inevitable additional volume of activity generated – both in community optometric practice and the hospital eye service. Routine data and gaps in information on the sight test service. Available data are on activity but its quality and completeness could be improved. Also as with other community services, there are no routinely available data on the quality and 11 outcomes of the service provided. The enabling infra-structure and processes necessary to address these gaps needs to be provided. The above reviews are necessary not only so that the sight test provides an appropriate and relevant service for current population needs, but so that the public can be informed of the value of sight tests and their role in eye health, and be clearly distinguished from the commercial retail aspects of selling glasses that often pose barriers to their uptake25, 26; as well as to address the social class inequalities in uptake of NHS-funded eye examinations27. The output of such review could in the first instance be directed to the population currently eligible for NHS sight tests, and other population groups at high risk of developing disease e.g. glaucoma. 10. How can we improve timely access to eye health treatments and sight loss services for vulnerable or seldom heard groups? 10.1 Make better use of the primary optometric service for opportunistic detection and referral (subject to the changes proposed in response to Question 9). Responses to Questions 2, 4, 5 and 6 also apply here. 10.2 Ensure there is a better understanding of the risks of eye disease amongst wider health and care professionals, through incorporation in professional development and training, and the inclusion of vision impairment in any impact and diversity assessments (guidelines, health policy, and service developments). 10.3 Address the gaps in existing undergraduate clinical curricula on eye health and its associations with systemic health. In medical and nursing curricula these are often overlooked or given a low priority, and it is likely that this applies to other professional groups involved in providing the care services. User involvement 11. How do we best involve service users and their carers in the development, design and delivery of NHS services for eye health? 11.1 The key groups to engage include: 12 • • • • people with eye conditions living with sight impairment and sight loss, people attending hospital clinics/receiving treatment for eye conditions (but not visually impaired) the general public who have not had the need to access eye health services the voluntary sector 11.2 A range of media meeting accessibility format standards should be used and this should be in connection with the new NHS England ‘Accessible Information Standard.’ 11.3 Impact and equality assessments should specifically include vision impairment, so that the views of this population group are both sought and recognised. 12. In stimulating debate about the potential for transferring more elements of eye care from hospitals to the community we want your views on: a) What is the evidence base to support the suggestion that providing more eye care in the community will prevent eye disease and reduce unnecessary expenditure elsewhere in the health and social care system, and how do we ensure the services are safely delivered? The available evidence does not support these assumptions. Care in the community is not necessarily cheaper than in hospitals, and transferring care into the community poses a real risk for increase in demand. For minor surgery and GPSII services (other than eye care) care cannot be safely transferred from specialists to primary care practitioners, and whilst care in the community is perceived to be popular with patients, it may not be sustained if there are losses in quality of care28. Where care is provided should be based on what levels and type of care are needed (routine monitoring, complex, chronic or acute management), patients’ expectations of their care, and the skills and competencies required to meet these effectively, safely and responsively, using standardised clinical assessments and measurements. b) What are the workforce implications (development / re-structuring / training) to ensure safe and effective services for patients, and how would these be delivered? 13 i. As in our response to Questions 4 and 10- Eye health should not be considered in isolation of wider health and well-being. Awareness of eye health and the implications of sight loss and its effect on those affected, together with the healthcare services available, should be included in the training of health, public health and social care professionals at undergraduate and postgraduate level. ii. As in our response to Question 6 - Nationally accredited professional training and continuing professional development for extended clinical roles (optometrists, nurses, orthoptists), for safe and effective co-management; and training of technicians for diagnostic assessments; to contribute towards providing additional capacity and support for delivering timely services. iii. Review numbers of Ophthalmologists needed to meet delivery of Consultant-led clinical pathways, and specialist services. iv. There is a need for standardisation of the role and responsibilities of the Eye Care Liaison Officer (ECLO) and specification of the essential training, skills and competencies required for the role22. This could build on the work started by RNIB in an attempt to address this gap (which falls short of specifying the basic qualification or experience needed before taking up this role29, 30 ). v. IT and information governance training for all staff (clinical, support, technical and administrative) in using and working with electronic clinical and administrative management systems and software. These systems are introduced to support and facilitate practice and improve quality and safety, but the time and the content needed for training is often overlooked and grossly underestimated. As such there are significant delays in their implementation, adoption and realisation of their benefits, with implications for service delivery. c) What are the IT requirements to support more community care? As indicated in see our response to Question 7 i. NHS number - this should be used across all primary eye health care service providers, and “back office” support should be extended to community optometric practices to enable them to use it. ii. NHS electronic connectivity of community optometry practices is essential for managing patient pathways, sharing of essential information for patient care, and inter-professional communication and feedback. 14 iii. d) An e-Referral Dataset – this is currently being developed by the optometric and optical community to address this current gap. It will be aligned to existing condition-specific clinical datasets. The benefits are obvious, but implementation will be dependent on availability of secure NHS electronic connectivity. What are the information requirements to support more community care? There are significant information requirements and gaps not just to support and inform community care but the wider eye health services. These are essential for monitoring the impact of these on health needs and population eye health i. Certification of Vision Impairment (CVI) Certification of vision impairment forms an important population eye health indicator and some specific causes (DR, glaucoma and AMD) are included in the Public Health Outcomes Framework. There is an immediate risk to the ongoing data collection and collation of certifications of vision impairment, as the funding for this currently provided by charitable sources ceases in January 2015. In the medium to longer term there is a need for mainstreaming this national data collection and its management as a national data repository e.g. by the Health and Social Care Information Centre (or equivalent) ensuring ongoing access and availability of these data. ii. NHS Service Activity Improve quality of Hospital Episode Statistics (HES) for eye care: ensure that ICD and OPCS codes are provided for both admissions and out-patient attendances. This is particularly important as much of eye health care is outpatient based. HES data represent the national record of this type of activity and are used as proxies for need, for service development and commissioning decisions. Improving the quality of data on out-patient attendances coded by diagnosis and procedure should be a reasonable and deliverable short to medium term action iii. Community Service Activity This represents a major gap in understanding quality and outcomes from these services. Services provided by community optometrists should be supported by 15 data flows for national aggregation along the lines of Hospital Episode Statistics. The infrastructure to provide this is not insignificant, but unless addressed there is no information on returns of the investment (financial or otherwise), value and potential of the activity provided in this sector either for NHS GOS services or other enhanced, shared or co-managed care. iv. Portfolio of Indicators This is being developed by the VISION 2020 UK Ophthalmic Public Health Committee in order to provide a means to review and monitor population eye health and well-being; embed eye health perspective in the use and interpretation of mainstream Outcome Frameworks; and address current gaps in eye health service information. This portfolio will contain the following– Indicators identified from the existing NHS, ASC and PH Outcomes Frameworks that would demonstrate broad overall change (if any) at population level in those areas identified as being relevant to eye health improvement, prevention of sight loss, and living with sight impairment. Eye health indicators covering care across all sectors that would provide the specialty-specific granularity to the broader Outcomes Framework indicators identified above. Whilst these are not likely to be supported by a national data collection infrastructure, they could serve as key core standards for local clinical audit and service reviews that could be incorporated in service contracts to facilitate local data collection and review by providers and commissioners to ensure good practice, outcomes and quality of services. In the longer term, demonstration of their local utility would form the basis of their inclusion in the broader Outcomes Frameworks as these continue to be developed. This Portfolio of Indicators shall have completed consultation within the communities of practice and be available for implementation by spring 2015. Through this Call to Action, with the support of NHS England this could be implemented in 2015 to realise the benefits for addressing the current gaps in eye health information and intelligence. e) How do we ensure timely and appropriate access to out-of-hours services? Arrangements for the provision of out-of-hours services (i.e. emergency) can be variable from formal contracts to ad hoc agreements, with uncertainties around 16 service obligations and responsibilities. In the context of increasing demand for this service, it is estimated that about a third of attendances presenting to A&E with eye problems are likely to be suitable for a GP or optometrist to manage31. Provision of acute eye care services in primary care for minor non-urgent care to relieve pressure on specialist ophthalmic A&E departments and out of hours services, are emerging in England but often these are not available out of hours, and provide variable local population cover. To overcome this and in order to effectively provide consistent and quality assured care any such service would need to be provided at the level of a Local Area Team with the following prerequisites– • • • • • • additional training for necessary skills and competencies in primary care clear clinical governance and accountability arrangements for the professionals involved in the community and specialist Hospital Eye Departments agreed, evidence-based local protocols and pathways linked to the local specialist Hospital Eye Department regular audit of practice, referrals and clinical outcomes provision of out-of-hours cover could be considered along the lines of 24 hour Community Pharmacy services linkage to NHS 111 directory of service But the feasibility for providing this type of service would first need to be evaluated together with an assessment of the supporting infrastructure that would be required for wider implementation, before considering escalation at national level. 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Shickle, D., Griffin, M., Evans, R., Brown, B., Haseeb, A., Knight, S., & Dorrington, E. Why don’t younger adults in England go to have their eyes examined? Ophthalmic & Physiological Optics : The Journal of the British College of Ophthalmic Opticians (Optometrists) 2014;34(1): 30–7. doi:10.1111/opo.12099 27. Shickle D, Farragher TM. Geographic inequalities in uptake of NHS-funded eye examinations: small area analysis of Leeds,UK. Journal of Public Health 2014. | pp. 1–9 | doi:10.1093/pubmed/fdu039 28. Roland M, McDonald R, Sibbald B. Outpatient Services and Primary Care. A scoping review of research into strategies for improving outpatient effectiveness and efficiency. A report to the NHS Service Delivery and Organisation R&D Programme. March 2006. http://www.population-health.manchester.ac.uk/primarycare/npcrdcarchive/Publications/82-research-summarySDO.pdf (accessed 18 August 2014) http://www.netscc.ac.uk/hsdr/files/project/SDO_RS_08-1518-082_V01.pdf (accessed 18 August 2014) 29. RNIB. Eye Clinic Support Course. http://www.rnib.org.uk/services-we-offer-advice-professionals-healthprofessionals/eye-clinic-staff (accessed 26 August 2014) 30. RNIB. Good practice guidance for ECLOs and EISWs. June 2014 http://www.rnib.org.uk/services-we-offer-advice-professionals-healthprofessionals/eye-clinic-staff (accessed 26 August 2014) 31. Smith HB, Daniel CS, Verma S. Eye Casualty Services in London. Eye 2013; 27:320-28. Appendix 1: Supporting Documents VISION 2020 UK supports the cross sector response to the Call to Action from the Clinical Council for Eye Health Commissioning 20 VISION 2020 UK also supports any and all responses from its member organisations: 1. Action for Blind People 2. AHPO (Association of Health Professionals in Ophthalmology) 3. Association of British Dispensing Opticians 4. Association of Optometrists (AOP) 5. Birdshot Uveitis Society 6. Blind Children UK 7. Blind Veterans UK (formerly St Dunstan’s) 8. BlindAid (formerly Metropolitan Society for the Blind) 9. British & Irish Orthoptic Society 10. British Blind Sport 11. British Council for the Prevention of Blindness 12. British Wireless for the Blind Fund 13. College of Optometrists, The 14. Deafblind UK 15. Federation of Ophthalmic and Dispensing Opticians (FODO) 16. Fight for Sight 17. Guide Dogs 18. Henshaws Society for Blind People 19. IMPACT Foundation 20. International Glaucoma Association (IGA) 21. Keratoconus Group, The 22. Lions Clubs International MD105 23. LOOK 24. MACS – Micro & Anophthalmic Children’s Society 25. Macular Society 26. Moorfields Eye Hospital NHS Foundation Trust 27. National Federation of the Blind of the UK 28. National League of the Blind and Disabled 29. Nystagmus Network 30. One Clear Vision Limited 31. Partially Sighted Society, The 32. Rehabilitation Workers Professional Network 33. RNIB 34. Royal College of Nursing Ophthalmic Nursing Forum, The 35. Royal College of Ophthalmologists 36. Royal London Society for Blind People 37. RP Fighting Blindness (BRPS) 38. SeeAbility 39. Sense 40. Share the Vision (Libraries) Ltd. 41. Thomas Pocklington Trust 42. TORCH TRUST for the Blind 43. VICTA: Visually Impaired Children Taking Action 21 44. VIEW 45. Vision4Growth 46. Visionary – linking local sight loss charities 47. Wilberforce Trust 48. Worshipful Company of Spectacle Makers 22