Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Aspire Acer One SERVICEGUIDE Revision History Refer to the table below for the updates made to this service guide. Date Version 06-11-2015 First Release 06-18-2015 Ver. 1.02 Chapter Updates 3 update screw torque Service guide files and updates are available on the ACER/CSD Website. For more information, go to http://csd.acer.com.tw. Disclaimer The information in this guide is subject to change without notice. There are no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. The software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (not the manufacturer, distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Conventions The following conventions are used in this manual: ! WARNING: Indicates a potential for personal injury. ! CAUTION: Indicates a potential loss of data or damage to equipment. + IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. The following typographical conventions are used in this document: Book titles, directory names, file names, path names, and program/process names are shown in italics. Example: the DRS5 User's Guide /usr/local/bin/fd ii the /TPH15spool_M program Computer output (text that represents information displayed on a computer screen, such as menus, prompts, responses to input, and error messages) are shown in constant width. Example: [01] The server has been stopped User input (text that represents information entered by a computer user, such as command names, option letters, and words) are shown in constant width bold. Variables contained within user input are shown in angle brackets (< >). Example: At the prompt, type run <file name> -m Keyboard keys are shown in bold italics. Example: After entering the data, press Enter. General information 0 Before using this information and the product it supports, read the following general information. This service guide provides you with all technical information relating to the basic configuration for Acer’s global product offering. To better fit local market requirements and enhance product competitiveness, your regional office may have decided to extend the functionality of a machine (such as add-on cards, modems, or extra memory capabilities). These localized features are not covered in this generic service guide. In such cases, contact your regional offices or the responsible personnel/channel to provide you with further technical details. When ordering FRU parts: Check the most up-to-date information available on your regional Web or channel. If, for whatever reason, a part number change is made, it may not be noted in this printed service guide. Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. You must use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines. iii iv CHAPTER 1 Hardware Specifications Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Storage Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Power Adapter and Battery. . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Special Keys and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Pad Cover View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Pad Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7 Pad Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7 Pad Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Pad Left/Right Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Dock Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Dock Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 Windows Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14 Specification Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 CHAPTER 2 System Utilities BIOS Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 BIOS Configuration Introduction . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 BIOS Flashing Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 v Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Using Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 CHAPTER 3 Machine Maintenance Machine Disassembly and Replacement. . . . . . . . . . . . . . . . . . . 3-5 Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Replacement Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . 3-8 Removing the Pad Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Removing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . 3-13 Removing the Sidkey FPC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Removing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 Removing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Removing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 Removing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Removing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25 Removing the Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . 3-26 Removing the Touch Control Board . . . . . . . . . . . . . . . . . . . 3-27 Main Unit Reassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . 3-29 Replacing the Touch Control Board . . . . . . . . . . . . . . . . . . . 3-29 Replacing the Switch Board. . . . . . . . . . . . . . . . . . . . . . . . . . 3-31 Replacing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32 Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . 3-33 Replacing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36 Replacing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . 3-38 Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40 Replacing the Sidkey FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42 Replacing the Camera Module . . . . . . . . . . . . . . . . . . . . . . 3-43 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45 Replacing the Pad Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47 vi CHAPTER 4 Troubleshooting Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 No Display Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Touch Panel Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Internal Speaker Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 WLAN Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Bluetooth Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Card Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 POST Code Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 CHAPTER 5 Jumper and Connector Locations Jumper and Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . 5-3 CHAPTER 6 FRU List Aspire ACER One Exploded Diagrams . . . . . . . . . . . . . . . . . . . . 6-4 Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 Docking Assembly (WHDD) . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6 Docking Assembly (WOHDD). . . . . . . . . . . . . . . . . . . . . . . . . 6-8 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10 CHAPTER 7 Test Compatible Components Microsoft® Windows® 8.1 Environment Test . . . . . . . . . . . . . . 7-4 vii Aspire ACER One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 CHAPTER 8 Online Support Information Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 viii CHAPTER 1 Hardware Specifications Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 Storage Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4 Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4 Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4 Power Adapter and Battery. . . . . . . . . . . . . . . . . . . . . . . . . . .1-4 Special Keys and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Pad Cover View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6 Pad Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7 Pad Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7 Pad Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8 Pad Left/Right Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10 Dock Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10 Dock Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11 Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12 Windows Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13 Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14 Specification Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 1-2 Hardware Specifications and Configurations Features 0 The following is a brief summary of the computer’s many features: Operating System 0 Microsoft® Windows® 8.1 Platform 0 Intel® Atom Z3735G quad-core processor(1.33GHz up to 1.83GHz Intel® Virtualization Technology, 2.2 W, system on chip) Intel® Atom Z3735F quad-core processor(1.33GHz up to 1.83GHz Intel® Virtualization Technology, 2.2 W, system on chip System Memory 0 1 GB/ 2 GBytes LPDDRIIIL On-board SDRAM 1600 MHz Display 0 10.1" HD 1280 x 800 resolution, high-brightness (350nit) LED-backlight Glare TFT LCD Total solution model with touch screen panel 16:10 aspect ratio 30ms response time Graphics 0 Intel® HD Graphics (Bay Trail-CR) with 64MB dedicated system memory, supporting Microsoft® DirectX® 11.0, Shader Model 5.0, OpenGL® 3.0, OpenGL® ES 2.0, OpenCL™ 1.2 Dual independent display support 16.7 million colors External resolution/refresh rate: HDMI® port up to 1280 x 800 at 60 Hz HDMI® (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support MPEG-2/DVD decoding WMV10 (VC-1) and H.264 (AVC) decoding Storage Subsystem 0 Embedded Flash Drive (EFD) 0 On-board flash EMMC 32GB Hardware Specifications and Configurations 1-3 Card reader 0 Micro SD Card reader Push-Push type Communication 0 Webcam 0 2.0 Mega pixel fixed-focus front-facing Acer Crystal Eye HD webcam 1920 x 1080 resolution 1080p Full HD audio/video recording Acer Video Conference Manager software with Video Quality Enhancement (VQE) technology, supporting online video calls Wireless and networking 0 WiFi: IEEE 802.11 b/g/n 1X1 WPAN: Bluetooth® 4.0 Privacy Control 0 Firmware Trusted Platform Module (fTPM) BIOS user, supervisor password Dimensions and Weight 0 Dimensions 0 Pad: 258(L) x 178.5(W) x10.9(H) mm Pad+Dock(hinge closed): 258(L) x 193.8(W) x 25.8(H) mm Pad+Dock+HDD(hinge closed): 258(L) x 193.8(W) x 25.8(H) mm Weight 0 Pad: 630 g (1.39 lbs.) Pad+Dock+HDD: 1230 g (2.71 lbs.) Power Adapter and Battery 0 Power adapter 0 10 W AC adapter: 5V/2A 1-4 Hardware Specifications and Configurations Battery 0 Acer PowerSmart long-life battery, supporting up to 1,000 charge cycles 30 Whr 8400mAh 2-cell Li-polymer battery pack Special Keys and Controls 0 Keyboard 0 82-key US layout keyboard 83-key UK layout keyboard 86-key Japanese layout keyboard Media keys 0 Volume controls: up/down Touch Panel 0 Capacitive, 5-point multitouch Supported by total solution LCD module 10.1 inches diagonal active screen size Single and multi finger input method I/O Ports 0 1 Micro SD card slot 1 Micro USB 2.0 port on pad 1 docking connector 1 Micro HDMI® port 1 Headphone/speaker jack 1 DC-in connector 1 USB 2.0 port on docking Hardware Specifications and Configurations 1-5 Notebook Tour 0 This section provides an overview of the features and functions of the notebook. Pad Cover View Figure 1-1. 0 Pad Front View Table 1-1. Pad Front View No 1-6 Icon Item Description 1 Webcam Web camera for video communication. 2 Speakers Delivers stereo audio output. Hardware Specifications and Configurations Pad Front View Figure 1-2. 0 Pad Front View Table 1-2. Pad Front View No Icon Item Description 1 Webcam Web camera for video communication. 2 Home Button Press to go directly to the Windows Home screen. Pad Top View Hardware Specifications and Configurations 0 1-7 Figure 1-3. Pad Front View Table 1-3. Pad Front View No Icon Item Description 1 Volume control key Adjusts the system volume. 2 Power button Press to turn the computer on; press again to place the computer in Sleep mode. Press and hold to turn the computer off. Pad Bottom View Figure 1-4. 0 Pad Bottom View Table 1-4. Pad Bottom View No Icon Item Description 1 Keyboard connector Connects to the keyboard 2 Keyboard hook slots Fasten to the keyboard NOTE: NOTE: Display orientation may be fixed when apps designed for a specific orientation are running. These include games and other full-screen apps. When making video calls, you should always hold the tablet in landscape orientation. 1-8 Hardware Specifications and Configurations Pad Left/Right Views Figure 1-5. 0 Pad Left/Right Views Table 1-5. Pad Left/Right Views No Icon Item Description 1 Microphone Internal microphone for sound recording. 2 Headset/speaker jack Connects to audio devices (e.g., speakers, headphones) or a headset with microphone. 3 Micro HDMI Supports high-definition digital video connections. 4 MicroSD card slot Insert a microSD card into this slot. 5 Micro USB Connects to USB devices. A micro USB to USB adapter is needed to connect to USB devices. When using a USB port, it is recommended to plug in the power adapter. 6 Power button Press to turn the computer on; press again to place the computer in Sleep mode. Press and hold to turn the computer off. Hardware Specifications and Configurations 1-9 LED Indicators 0 The computer has an easy-to-read battery status indicator on the pad. The following indicator is visible even when the computer hinge is closed. Table 1-6. LED Indicators LED color State Description Blue Steady The computer is fully charged and plugged in. Amber Steady The computer is charging and plugged in. Amber Blinking The battery is critically low or abnormal battery situation. Off The computer is off. Dock Top View Figure 1-6. 0 Dock Top View Table 1-7. Dock Top View No 1 1-10 Icon Item Keyboard Description For entering data into your computer. Hardware Specifications and Configurations Table 1-7. Dock Top View No Icon Item Description 2 Touchpad Touch-sensitive pointing device. The touchpad and selection buttons form a single surface. Press down firmly on the touchpad surface to perform a left click. Press down firmly on the lower right corner to perform a right click. Swipe the right-hand edge of the touchpad inward to access the charms. 3 Keyboard hooks Fastens to the computer. 4 Keyboard connector Connects to the computer. Dock Right View Figure 1-7. 0 Dock Right View Table 1-8. Dock Right View No 1 Icon Item USB port Hardware Specifications and Configurations Description Connects to USB devices. 1-11 Using the Keyboard 0 The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Figure 1-8. 1-12 Keyboard Hardware Specifications and Configurations Windows Keys 0 The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Table 1-9. Windows Keys Key Description Windows Logo key Pressed alone it returns to the Start screen or to return to the last open app. It can also be used with other keys for special functions, please check Windows Help. Application key This key has the same effect as clicking the right mouse button; it opens the application’s context menu. Hardware Specifications and Configurations 1-13 Hotkeys 0 The computer employs hotkeys or key combinations to access most of the computer's controls like settings and volume output. To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Figure 1-9. Table 1-10. Hotkey Keyboard Hotkeys Hotkeys Function Description <Fn> + <F3> Airplane mode Turns on / off the computer’s network devices. (Network devices vary by configuration.) <Fn> + <F4> Sleep Puts the computer in Sleep mode. <Fn> + <F5> Display toggle Switches display output between the display screen, external monitor (if connected) and both. <Fn> + <F6> Display off Turns the display screen backlight off to save power. Press any key to return. <Fn> + <F7> Touchpad toggle Turns the internal touchpad on and off. <Fn> + <F8> Speaker toggle Turns the speakers on and off. <Fn> + <F11> Number Lock Turns the embedded numeric keypad on or off. <Fn> + <F12> Scroll Lock Turns Scroll Lock on or off. <Fn> +<Up> Volume up Increases the sound volume. <Fn> + <Down> Volume down Decreases the sound volume. 1-14 Icon Hardware Specifications and Configurations Table 1-10. Hotkey Hotkeys (Continued) Icon Function Description <Fn> +<Left> Brightness down Decreases the screen brightness. <Fn> + <Right> Brightness up Increases the screen brightness. Hardware Specifications and Configurations 1-15 System Block Diagram (PAD) 1-16 Hardware Specifications and Configurations System Block Diagram (Docking) Hardware Specifications and Configurations 1-17 Specification Tables 0 Computer specifications Item Pad(Metric/Imperial) Pad+Dock+HDD(Metric/Impe rial) Dimensions Length 258mm/10.2nch 258mm/10.2inch Width 178.5mm/7.02nch 193.8mm/7.6inch Height 10.9mm/0.43inch 25.8mm/1.01inch Weight 630g/1.39lbs 1230g/2.71lbs Processor Item Specification CPU type Intel® Atom Z3735G/Z3735F quad-core CISC application processor CPU package UTFCBGA592 Core Logic Quad execution cores Up to four IA-compatible low power Intel processor cores One thread per core Two-wide instruction decode, out of oder execution On-die, 32 KB 8-way L1 instruction cache and 24 KB 6-way L1 data cache per core On-die, 1 MB, 16-way L2 cache, shared per two cores 36-bit physical address, 48-bit linear address size support Supported C-states: C0, C1, C1E, C6C, C6, C7 Supports Intel Burst Technology Processor Specifications Item CPU Speed (GHz) Cores Mfg Tech L2 Cache Size Package Atom Z3735G 1.33 4 22nm 2MB UTFCBGA59 2 Atom Z3735F 1.33 4 22nm 2MB UTFCBGA59 2 System Memory Item Specification Memory controller Intel Atom Z3735G/Z3735F Memory size 2 GBytes LPDDR3L SDRAM Memory Package 96-ball FBGA 1-18 Hardware Specifications and Configurations Item DIMM socket number Specification 0 Graphics Controller Item Specification Controller Intel® HD Graphics for Bay Trail-CR (Integrated in Atom Z3735G/Z3735F) Package (Refers to CPU) UTFCBGA592 Supports DirectX 11.0, OpenCL 1.2, OpenGL 3.0 OpenGL ES 2.0 support; Full HW acceleration for decode of H.264, MPEG2, MVC, VC-1, VP8, MJPEG; Full HW acceleration for encode of H.264,MPEG2, MVC; HDMI 1.4a interface; camera support BIOS Item Specification BIOS vendor Insyde BIOS Type UEFI BIOS ROM type WINBOND/W25Q64FWZPIG BIOS ROM size 8MB BIOS Features Winbond code base Support Acer UI Support multi-boot Suspend to RAM (S3)/Disk (S4) Various hotkeys for system control Support SMBIOS 2.3, PCI2.2 DMI utility for BIOS serial number configurable/asset tagSupport PXE Support WinFlash Wake on LAN from S3 Wake on LAN from S5 in AC mode System information Refer to Acer BIOS specification Keyboard Item Specification Type Membrane keyboard Total number of keys 82-US/83-UK/86-JP keys Windows logo key Yes(Windows 8) Internal & external keyboard work simultaneously Plug USB keyboard to the USB port directly: Yes Features Factory configurable different languages by OEM customer Hardware Specifications and Configurations 1-19 USB Port Item Specification USB compliance level USB 2.0 Number of USB port 1 Location one Micro USB 2.0 port at pad’s left side one USB 2.0 port at dock’s right side HDMI Port Item Specification Compliance level Micro HDMI 1.4a, D-type Data throughput 10.2 Gbps, 48-bit color gamut Number of HDMI port 1 Location 1 port at pad’s left side Card Reader Item Specification Slot type Micro SD card Insert/Eject type Push-Push 1-20 Hardware Specifications and Configurations CHAPTER 2 System Utilities BIOS Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3 BIOS Configuration Introduction . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5 Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7 Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8 BIOS Flashing Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10 Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Using Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 2-2 System Utilities BIOS Setup Utilities 0 A hardware configuration program built into a computer’s or a tablet’s BIOS (Basic Input/Output System). Preconfigured and optimized so users do not need to run this utility. If configuration problems occur, users may need to run Setup. If users need flashing the computer’s BIOS, the BIOS setting should be changed. For flashing the BIOS, users must firstly connect the tablet with the keyboard dock. To activate the BIOS Utility, press <F2> when the tablet was powered on by pressing the power button. To change boot device without entering the BIOS SETUP, press <F12> when the tablet was powered on. Navigating the BIOS Utility 0 When users enter the BIOS configuration, the screen will show seven function items. They are list as below: Main Security Boot Exit The function of these items will be showed in the following texts. Users can operate the BIOS configuration by the keyboard or the touch pad mouse on the dock: Using the touch pad mouse to choose what users need to do. Pressing <ESC> key to exit the BIOS configuration. Pressing <F10> to save changes and exit BIOS configuration. NOTE: NOTE: If you press <ESC> key to exit the BIOS configuration, it will ask users while save your changes then exit the configuration or not, users should decide what to do. System Utilities 2-3 BIOS Configuration Introduction 0 Main 0 This tab shows a summary of system information. Figure 2-1. BIOS Main Table 2-1. Describe BIOS Main menu Parameter 2-4 Description BIOS Information Version of BIOS installed on the system. CPU Type The CPU type and speed of the system. Memory Information Total RAM memory. GOP Information Displays system GOP Version. System Date Set system date. System Time Set system time. The hours are shown with 24-hour format. Serial Number Serial number of this unit. Asset Tag Number Asset tag number of the system. Product Name Product name of the system. Manufacturer Name Manufacturer name of the system. UUID Universally Unique Identifier (UUID) is an identifier standard used in software construction, standardized by the Open Software Foundation (OSF) as part of the Distributed Computing Environment (DCE). System Utilities Security 0 This tab allows the user to set Secure Boot function. Figure 2-2. BIOS Security Table 2-2. Describe BIOS Security menu Parameter Security Boot menu System Utilities Description Customizable Secure Boot settings 2-5 Security -> Security Boot menu Figure 2-3. Secure Boot menu Table 2-3. Describe Secure Boot menu Parameter 2-6 Description System Mode “Setup” while secure keys are not exist & “User” while secure keys exist no matter “Secure Boot” setting. Secure Boot Secure Boot status. Secure Boot Enabled/Disabled Secure Boot. Secure Boot Mode “Secure Boot Mode” will be hidden while “Secure Boot” set as “Disabled” Key Management Enables experienced users to modify secure boot variables. System Utilities Boot 0 This tab allows changes to the order of boot devices used to load the operating system. Figure 2-4. BIOS Boot Table 2-4. Describes BIOS Boot Menu Parameter Description Fixed Boot Order Priorities Set Boot Priority. UEFI Hard Disk Drive BBS Priorities Specifies the Boot Device Priority sequence from available UEFI Hard Disk Drives. System Utilities 2-7 Exit 0 This tab allows users to save or discard changes and quit the BIOS configuration. Figure 2-5. BIOS Exit Table 2-5. Describes BIOS Exit Menu Parameter Description Save Changes and Exit Exit system setup and save your changes. Discard Changes and Exit Exit utility without saving setup data. Restore Defaults Load default values for all setup item. NOTE: NOTE: All the BIOS configuration functions are already showed in the system, users can configure the BIOS following the system indication. 2-8 System Utilities BIOS Flashing Utilities 0 BIOS Flashing memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: Use the AC adaptor power supply when running the Flash utility. If battery pack does not contain power to finish loading of the BIOS Flash, do not boot the system. NOTE: NOTE: During flashing BIOS, please do not cut the power of the tablet or suspend the process. Otherwise the tablet BIOS will be seriously damaged. System Utilities 2-9 WinFlash Utility 0 Perform the following to use the WinFlash Utility: 1. Run WinFlash executable file as administrator under windows 8.1 OS. Figure 2-6. WinFlash executable File. 2. It will show a Warning message before BIOS upgrade. Press any key to start BIOS upgrade. Figure 2-7. Warning Message 3. Computer will reboot to windows 8.1 OS after flash is completed. 2-10 System Utilities Using DMI Tools 0 The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM. Used in the DMI tool for hardware management. This DMI tool can only be run under the WINDOWS system. 1. Boot the computer to windows 8.1 32-bit OS. 2. In Windows OS. copy “DMI Tool” folder to the Disk such as Disk “C”, use the slide bar to press “Search”. Figure 2-8. Search 3. Type “cmd” and long press “Command Prompt”, after release finger it will pop up menu. Please run as administrator. Figure 2-9. System Utilities Run Cmd as administrator 2-11 4. Read/Write Manufacture Name AMIDEWIN.exe /SM -----------Read Manufacture Name AMIDEWIN.exe /SM [string] -----------Write Manufacture Name After write operation, please reboot system to read to check. 5. Read /Write Product Name AMIDEWIN.exe /SP -----------Read Product Name AMIDEWIN.exe /SP [string] -----------Write Product Name After write operation, please reboot system to read to check. 6. Read /Write Finish good Serial Number AMIDEWIN.exe /SS -----------Read F/G Serial Number AMIDEWIN.exe /SS [string] -----------Write F/G Serial Number After write operation, please reboot system to read to check. 7. Read /Write/Generate UUID AMIDEWIN.exe /SU -----------Read UUID AMIDEWIN.exe /SU [string] -----------Write UUID After write operation, please reboot system to read to check. 8. Read /Write Asset tag AMIDEWIN.exe /BT -----------Read Asset Tag AMIDEWIN.exe /BT [string] -----------Write Asset Tag After write operation, please reboot system to read to check. 2-12 System Utilities Using Crisis Disk 0 Crisis Disk 0 Crisis Disk is a BIOS recovery function, when the BIOS is damaged, customer could use it to recover the BIOS. Steps for BIOS Recovery from USB Storage 0 Please do as following steps show. 1. Prepare a USB flash disk. The USB flash disk must be formatted to FAT32 format. 2. Copy BIOS file “BIOS.bin” to USB flash disk. 3. Power off the system. Plug-in the USB flash disk, and insert AC adapter. 4. Holding down “Volume Down button + Volume Up button + Power button”, and power on the system from off state. 5. After system power on, release “Volume Down button + Volume Up button + Power button”, the system will start recovering the BIOS automatically. NOTE: NOTE: Crisis process will take a period of time, and system will be No display when recovering, it’s normal. System Utilities 2-13 2-14 System Utilities CHAPTER 3 Machine Maintenance Machine Disassembly and Replacement . . . . . . . . . . . . . . . . . 3-5 Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Replacement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Pre-disassembly Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . 3-8 Removing the Pad Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Removing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . . 3-13 Removing the Sidkey FPC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Removing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 Removing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Removing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 Removing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Removing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25 Removing the Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26 Removing the Touch Control Board . . . . . . . . . . . . . . . . . . . . 3-27 Main Unit Reassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . 3-29 Replacing the Touch Control Board . . . . . . . . . . . . . . . . . . . . 3-29 Replacing the Switch Board. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31 Replacing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32 Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33 Replacing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36 Replacing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . . 3-38 Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40 Replacing the Sidkey FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42 Replacing the Camera Module. . . . . . . . . . . . . . . . . . . . . . . . 3-43 Replacing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45 Replacing the Pad Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47 3-2 Machine Disassembly and Replacement 0 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Cable paths and positioning may not represent the actual model. During the removal and installation of the components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatch when putting back the components. The product previews seen in the disassembly procedures may not represent the final product color or configuration. Recommended Equipment 0 To disassemble the computer, the following tools are recommended: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Phillips screwdriver Plastic flat screwdriver Plastic tweezers Replacement Requirements NOTE: 0 NOTE: Cabling and components require adhesive to be applied during the replacement and reassembly process. 3-5 Pre-disassembly Instructions 0 Before proceeding with the disassembly procedure, make sure to do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. Figure 3-1. AC Adapter 3. Place the system on a flat, stable surface. 3-6 Disassembly Process 0 The disassembly process is divided into the following sections: Main unit disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Table 3-1. Main Screw List Screw Quantity SCREW M2*3.5L (K) B-ZN #1 NY 2 SCREW M1.6X3 BNI+NY 6 SCREW M1.6X3.5 BNI 6 Acer Part Number 3-7 Main Unit Disassembly Process 0 Main Unit Disassembly Flowchart 0 Pad Cover Battery Camera Module Power Volume Button FPC Speaker Antenna Cable BEZ_Cable Plate Motherboard LCD FPC Figure 3-2. 3-8 Touch Control Board Main Unit Disassembly Flowchart POGO Module Removing the Pad Cover 0 1. Remove 2 screws from pad cover. Figure 3-3. Table 3-2. Pad Cover Screws Step Pad Cover Disassembly Screw SCREW M1.6X3 BNI+NY Quantity 2 Screw Type Torque/kgfcm 0.8±0.1 2. Use a plastic pry slice to insert to the gap near the Audio jack, pry all edges of the tablet to release all hocks. 3-9 3-10 Figure 3-4. Pad Cover Figure 3-5. Pad Cover Figure 3-6. Pad Cover 3. Lift the upper edge of pad cover to remove it from main part. Figure 3-7. Pad Cover 3-11 Removing the Battery 1. Disconnect the battery cable from main board. Figure 3-8. Battery 2. Lift to remove the battery from LCD panel. Figure 3-9. 3-12 Battery 0 Removing the Camera Module 0 1. Disconnect the camera FPC from main board. Figure 3-10. Camera Module 2. Tear off acetate fabric from LCD panel and camera FPC. Figure 3-11. Camera Module 3-13 3. Lift the camera module up to remove it from LCD bezel. Figure 3-12. Camera Module 3-14 Removing the Sidkey FPC 0 1. Disconnect the sidkey FPC from main board. Figure 3-13. Sidkey FPC 2. Use a plastic pry slice to insert to the gap between LCD bezel and sidkey PCB to separate it from LCD bezel. Figure 3-14. Sidkey FPC 3-15 Removing the Speaker 1. Disconnect the speaker cable from main board. Figure 3-15. Speaker 2. Pull out the speaker cable from its grooves carefully. Figure 3-16. Speaker 3-16 0 3. Use a pair of tweezers to remove the speaker boxes from LCD bezel. Figure 3-17. Speaker Figure 3-18. Speaker 3-17 Removing the Antenna Cable 1. Disconnect the antenna cable from motherboard. Figure 3-19. Antenna Cable 2. Pull out the antenna cable from its grooves carefully. Figure 3-20. Antenna Cable 3-18 0 3. Tear off the antenna cable from LCD bezel. Figure 3-21. Antenna Cable 3-19 Removing the PAD Plate 1. Tear off the tape from magnet. Figure 3-22. PAD Plate 2. Remove 4 screws from PAD plate. Figure 3-23. PAD Plate 3-20 0 Table 3-3. Screws Step PAD Plate Disassembly Screw Quantity Screw Type Torque/kgfcm SCREW M1.6X3.5 BNI 3 0.9±0.1 SCREW M1.6X3 BNI+NY 1 0.8±0.1 3. Lift to remove PAD plate from LCD Plate. Figure 3-24. PAD Plate 3-21 Removing the Motherboard 1. Disconnect the touch control FFC from motherboard. Figure 3-25. Motherboard 2. Disconnect the LCM FPC from motherboard. Figure 3-26. Motherboard 3-22 0 3. Remove 3 screws from motherboard. Figure 3-27. Motherboard Table 3-4. Screws Step Motherboard Disassembly Screw SCREW M1.6X3 BNI+NY Quantity 3 Screw Type Torque/kgfcm 0.8±0.1 4. Pull out the microphone from its socket. Figure 3-28. Motherboard 3-23 5. Lift to remove the motherboard. Figure 3-29. Motherboard 3-24 Removing the LCM FPC 0 1. Disconnect the LCM FPC from LCD panel. Figure 3-30. LCM FPC 2. Tear of the tape from LCM FPC, and remove it from LCD panel. Figure 3-31. LCM FPC 3-25 Removing the Switch Board 0 1. Remove 2 screws from Switch board. Figure 3-32. Switch Board Table 3-5. Step Switch Board Disassembly Screws Screw SCREW M2*3.5L (K) B-ZN #1 NY Quantity 2 2. .Lift to remove the switch board from LCD bezel. . Figure 3-33. Switch Board 3-26 Screw Type Torque/kgfcm 0.9±0.1 Removing the Touch Control Board 0 1. Disconnect the touch FPC from touch control board. Figure 3-34. Touch Control Board 2. Pull out the touch control board out from its socket carefully. Figure 3-35. Touch Control Board 3-27 3. Disconnect touch control FFC from touch control board. Figure 3-36. Touch Control Board 3-28 Main Unit Reassembly Procedure Replacing the Touch Control Board 0 0 1. Connect touch control FFC to touch control board. Figure 3-37. Touch Control Board 2. Set the touch control board into the socket of LCD bezel. Figure 3-38. Touch Control Board 3-29 3. Connect the touch FPC to touch control board. Figure 3-39. Touch Control Board 3-30 Replacing the Switch Board 0 1. Replace the switch board to the pad bezel and fix 2 screws. Figure 3-40. Switch Board Figure 3-41. Switch Board Table 3-6. Screws Step Switch Board Assembly Screw SCREW M2*3.5L (K) B-ZN #1 NY Quantity 2 Screw Type Torque/kgfcm 0.9±0.1 3-31 Replacing the LCM FPC 0 1. Adhere the tape on LCM FPC, and connect LCM FPC to LCD panel. Figure 3-42. LCM FPC Figure 3-43. LCM FPC 3-32 Replacing the Motherboard 0 1. Replace the main board to the pad bezel and set the microphone into its socket. Figure 3-44. Motherboard Figure 3-45. Motherboard 3-33 2. Consolidate the motherboard with 3 screws. Figure 3-46. Motherboard Table 3-7. Screws Step Main Board Assembly Screw SCREW M1.6X3 BNI+NY 3. Connect LCD FPC to the main board. Figure 3-47. Motherboard 3-34 Quantity 3 Screw Type Torque/kgfcm 0.8±0.1 4. Connect the touch control FFC to motherboard. Figure 3-48. Motherboard 3-35 Replacing the PAD Plate 1. Position the pad plate on LCD Plate. Figure 3-49. Pad Plate 2. Consolidate pad plate with 4 screws. Figure 3-50. Pad Plate 3-36 0 Table 3-8. Screws Step Pad Plate Assembly Screw Quantity Screw Type Torque/kgfcm SCREW M1.6X3.5 BNI 3 0.9±0.1 SCREW M1.6X3 BNI+NY 1 0.8±0.1 3. Adhere the tape on magnet. Figure 3-51. Pad Plate 3-37 Replacing the Antenna Cable 1. Adhere the antenna cable on LCD bezel. Figure 3-52. Antenna Cable 2. Route the antenna cable under its grooves carefully Figure 3-53. Antenna Cable 3-38 0 3. Connect the antenna cable to motherboard. Figure 3-54. Antenna Cable 3-39 Replacing the Speaker 1. Position the speaker boxes on LCD bezel. Figure 3-55. Speaker Figure 3-56. Speaker 3-40 0 2. Route the speaker cable under its grooves carefully. Figure 3-57. Speaker 3. Connect the speaker cable to motherboard. Figure 3-58. Speaker 3-41 Replacing the Sidkey FPC 1. Adhere the Sidkey PCB on LCD bezel. Figure 3-59. Sidkey FPC 2. Connect the Sidkey FPC to motherboard. . Figure 3-60. Sidkey FPC 3-42 0 Replacing the Camera Module 0 1. Position the camera module on LCD bezel. Figure 3-61. Camera Module 2. Stick the acetate fabric on camera FPC and LCD panel to fix camera FPC. . Figure 3-62. Camera Module 3-43 3. Connect the Camera FPC to motherboard. . Figure 3-63. Camera Module 3-44 Replacing the Battery 0 1. Position the battery on LCD bezel. Figure 3-64. Battery . Figure 3-65. Battery 3-45 2. Connect the battery cable to motherboard. . Figure 3-66. Battery 3-46 Replacing the Pad Cover 0 1. Position the pad cover on main part ,and press down the edges until all hooks are locked. Figure 3-67. Pad Cover . Figure 3-68. Pad Cover 3-47 2. Consolidate the pad cover with 2 screws. . Figure 3-69. Pad Cover Table 3-9. Screws Step Pad Cover Assembly 3-48 Screw SCREW M1.6X3 BNI+NY Quantity 2 Screw Type Torque/kgfcm 0.8±0.1 CHAPTER 4 Troubleshooting Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 No Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 Touch Panel Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8 Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9 Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11 USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12 WLAN Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13 Bluetooth Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14 Card Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15 Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16 Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17 Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17 Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 POST Code Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18 4-2 Troubleshooting Introduction 0 This chapter contains information about troubleshooting common problems associated with the Aspire Acer One. General Information 0 The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem. 2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or repeating the operation that led to the problem. 3. Use Table 4-1 with the verified symptom to determine the solution. Table 4-1. Common Problems Symptoms (Verified) Power On Issues No Display Issues LCD Failure Touch Panel Failure Internal Speaker Failure Microphone Failure USB Failure WLAN Failure Bluetooth Failure Card Reader Failure Keyboard Failure Other Functions Failure Intermittent Problems Undetermined Problems 4. If the Issue is still not resolved, refer to Online Support Information. Troubleshooting 4-3 Power On Issues 0 If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU: Start OK Check AC/Battery Power on NG Swap AC/Battery OK Check Daughter BD & FFC NG Swap Daughter BD & FFC Swap MB Figure 4-1. Power On Issue Computer Shuts Down Intermittently 0 If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected to the computer and the electrical outlet. 2. Remove all extension cables between the computer and the outlet. 3. Remove all surge protectors between the computer and the electrical outlet. Plug the computer directly into a known serviceable electrical outlet. 4. Disconnect the power and open the casing to check the Thermal Unit (refer to Thermal Unit Failure) and fan airways are free of obstructions. 5. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to the failure point. 6. Remove any recently installed software. 7. If the Issue is still not resolved, refer toOnline Support Information. 4-4 Troubleshooting No Display Issues 0 If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: START NG Cable OK? Power On? NG Power On Issue CPU thermal module well screw? NG Fasten Screw LCD module OK? NG Replace LCD Panel/ LCD Cable Dauhter board OK? NG Replace Daughter Board Replace Cable Replace MB Figure 4-2. No Display Issue No POST or Video 0 If the POST or video does not appear, perform the following, one at a time. 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5. Reference Product pages for specific model procedures. 2. Make sure the computer has power by checking for one of the following: Fans start up Status LEDs illuminate If no power, refer to Power On Issues. 3. Drain stored power by removing the power cable and battery. Hold the power button for 10 seconds.Connect the power and reboot the computer. 4. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5. Troubleshooting 4-5 5. If the POST or video appears on the external display only, refer to LCD Failure. 6. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. 7. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. 8. Remove the drives (refer to Disassembly Process). 9. If the Issue is still not resolved, refer to Online Support Information. Abnormal Video 0 If the video appears abnormal, perform the following, one at a time. 1. Boot the computer. If permanent vertical/horizontal lines or dark spots appear in the same location, the LCD is faulty and should be replaced. Refer to Disassembly Process. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced. Refer to Disassembly Process NOTE: NOTE: Make sure that the computer is not running on battery alone as this may reduce display brightness. 2. Adjust the brightness to its highest level. Refer to the User Manual for instructions on adjusting the settings. If the display is too dim at the highest brightness setting, the LCD is faulty and should be replaced. Refer to Disassembly Process. 3. Check the display resolution is correctly configured: Minimize or close all Windows. If display size is only abnormal in an application, check the view settings and control/mouse wheel zoom feature in the application. If desktop display resolution is not normal, right-click on the desktop and select Personalize Display Settings. Click and drag the Resolution slider to the desired resolution. Click Apply and check the display. Readjust if necessary. 4. Roll back the video driver to the previous version if updated. 5. Remove and reinstall the video driver. 6. Check the Device Manager to determine that: The device is properly installed. There are no red Xs or yellow exclamation marks There No are no device conflicts hardware is listed under Other Devices 7. If the Issue is still not resolved, refer to Online Support Information. 8. Run the Windows Memory Diagnostic from the operating system DVD and follow the on-screen prompts. 9. If the Issue is still not resolved, refer to Online Support Information. 4-6 Troubleshooting LCD Failure 0 If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU: START Check MB LCD Connector NG Reassemble Re-plug LCD cable Check LCD module NG Swap LCD Panel Swap MB Figure 4-3. Troubleshooting LCD Failure 4-7 Touch Panel Failure 0 If the Touch Panel fails, perform the following, one at a time. Do not replace a non-defective FRU: START C heck M B/T P F F C cable NG R eassem ble T P F F C to M B C heck T ouch P anel NG S w ap R eassem ble T P P anel or T P FFC S w ap M B Figure 4-4. 4-8 Touch Panel Failure Troubleshooting Internal Speaker Failure 0 If the Internal Speaker fails, perform the following, one at a time. Do not replace a non-defective FRU: START Check MB SPK cable NG Reassemble the SPK cable to MB Check SPK module NG Swap Reassemble The SPK module Swap MB Figure 4-5. Internal Speaker Failure Sound Problems 0 Perform the following, one at a time. 1. Boot the computer. 2. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 3. If updated recently, roll back the audio driver to the previous version. 4. Remove and reinstall the audio driver. 5. Make sure that all volume controls are set mid range: Click the volume icon on the taskbar Drag the slider to 50. Confirm that the volume is not muted. Troubleshooting 4-9 Click Mixer to verify that other audio applications are set to 50 and not muted. 6. Navigate to Start Control Panel Hardware and Sound Sound. Confirm that Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers do not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers. 8. Remove any recently installed hardware or software. 9. Restore system and file settings from a known good date using System Restore. 10. If the issue is remains, repeat step 9, selecting an earlier time and date. 11. Reinstall the Operating System. 12. If the Issue is still not resolved, refer to Online Support Information. 4-10 Troubleshooting Microphone Failure 0 If internal or external Microphones fail, perform the following, one at a time. Start Check Mic to MB cable well connected? No Re-assemble Mic cable to MB Check Mic module? No Swap Mic module and cable Replace M/B Figure 4-6. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default). The microphone appears on the Recording tab. 3. Right click on the microphone and select Enable. 4. Select the microphone then click Properties. Select the Levels tab. 5. Increase the volume to the maximum setting and click OK. 6. Test the microphone hardware: Select the microphone and click Configure. Select Set up microphone. Select the microphone type from the list and click Next. Follow the on-screen prompts to complete the test. 7. If the Issue is still not resolved, refer to Online Support Information. Troubleshooting 4-11 USB Failure 0 If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Start Check USB board to MB cable No Re-assemble USB board cable to MB Check USB board? No Swap USB board and USB cable Replace M/B Figure 4-7. 4-12 USB Failure Troubleshooting WLAN Failure 0 If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU: Start WLAN device turn on? No Turn on WLAN device from Acer Ring Device Control Check WLAN antenna well connect? No Re-assemble WLAN antenna Check WLAN antenna? No Swap WLAN antenna Check WLAN cable well connect? No Re-assemble WLAN cable Check WLAN cable? No Swap WLAN cable Check WLAN device OK? No Re-install WLAN driver or Swap WLAN module Replace M/B Figure 4-8. Troubleshooting WLAN Failure 4-13 Bluetooth Failure 0 If the Bluetooth fails, perform the following, one at a time. Do not replace a non-defective FRU: Start BT device turn on? No Turn on BT device from Acer Ring Device Control Check BT cable well connect? No Re-assemble BT cable Check BT cable? No Swap BT cable Check Bluetooth device OK? No Re-install Bluetooth driver or Swap BT module Replace M/B Figure 4-9. 4-14 Bluetooth Failure Troubleshooting Card Reader Failure 0 If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective FRU: Start Check Card Reader device OK? No Re-install Card Reader driver Replace M/B Figure 4-10. Card Reader Failure Troubleshooting 4-15 Keyboard Failure 0 If the Keyboard Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: START Keyboard FFC well connected? NG Connect it Well Keyboard OK? NG Replace keyboard Swap Docking Board Figure 4-11. 4-16 Keyboard Failure Troubleshooting Other Functions Failure 0 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. Intermittent Problems 0 Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, perform the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3. If an error is detected, replace the FRU. Rerun the test to verify that there are no more errors. Undetermined Problems 0 The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Perform the following procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: NOTE: Verify that all attached devices are supported by the computer. NOTE: 1. 2. 3. 4. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (Refer to Power On Issues). Remove power from the computer. Visually check the components for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Keyboard, mouse, and other external devices Battery pack SSD Apply power to the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, connect the removed devices one at a time until failing FRU is found. 7. If the problem remains, replace the following FRUs one at a time. Do not replace a non-defective FRU: System LCD Troubleshooting board assembly 4-17 Post Codes 0 The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. POST Code Range 0 Table 4-2. POST Code Range Phase POST Code Range SEC 0x01 - 0x0F PEI 0x70 - 0x9F DXE 0x40 - 0x6F BDS 0x10 - 0x3F SMM 0xA0 - 0xBF S3 0xC0 - 0xCF ASL 0x51 – 0x55 0xE1 – 0xE4 PostBDS 0xF9 – 0xFE InsydeH2ODDT™ Reserve 0xD0 – 0xD7 OEM Reserve 0xE8 – 0xEB Reserved 0xD8 – 0xE0 0xE5 – 0xE7 0xEC – 0xF8 Table 4-3. SEC Phase POST Code Table Functionality Name (Include\ PostCode.h) Phase Post Code Description SEC_SYSTEM_POWER_ON SEC 1 CPU power on and switch to Protected mode SEC_BEFORE_MICROCODE_PATCH SEC 2 Patching CPU microcode SEC_AFTER_MICROCODE_PATCH SEC 3 Setup Cache as RAM SEC_ACCESS_CSR* SEC 4 PCIE MMIO Base Address initial SEC_GENERIC_MSRINIT* SEC 5 CPU Generic MSR initialization SEC_CPU_SPEEDCFG* SEC 6 Setup CPU speed 4-18 Troubleshooting Table 4-3. SEC Phase POST Code Table (Continued) Functionality Name (Include\ PostCode.h) Phase Post Code Description SEC_SETUP_CAR_OK SEC 7 Cache as RAM test SEC_FORCE_MAX_RATIO* SEC 8 Tune CPU frequency ratio to maximum level SEC_GO_TO_SECSTARTUP SEC 9 Setup BIOS ROM cache SEC_GO_TO_PEICORE SEC 0A Enter Boot Firmware Volume * 3rd party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\ PostCode.h) Phase Post Code PEI_SIO_INIT PEI 70 Super I/O Initialization PEI_CPU_REG_INIT PEI 71 CPU Early Initialization PEI_CPU_AP_INIT* PEI 72 Multi-processor Early Initial PEI_CPU_HT_RESET* PEI 73 HyperTransport Initialization PEI_PCIE_MMIO_INIT PEI 74 PCIE MMIO BAR Initialization PEI_NB_REG_INIT PEI 75 North Bridge Early Initialization PEI_SB_REG_INIT PEI 76 South Bridge Early Initialization PEI_PCIE_TRAINING* PEI 77 PCIE Training PEI_TPM_INIT PEI 78 TPM Initialization PEI_SMBUS_INIT PEI 79 SMBUS Early Initialization PEI_PROGRAM_CLOCK_GEN PEI 7A Clock Generator Initialization PEI_IGD_EARLY_INITIAL * PEI 7B Internal Graphic device early Initialization PEI_HECI_INIT* PEI 7C HECI Initialization PEI_WATCHDOG_INIT* PEI 7D Watchdog timer Initialization PEI_MEMORY_INIT PEI 7E Memory Initial for Normal boot. PEI_MEMORY_INIT_FOR_CRISIS PEI 7F Memory Initial for Crisis Recovery PEI_MEMORY_INSTALL PEI 80 Simple Memory test PEI_TXTPEI* PEI 81 TXT function early Initialization PEI_SWITCH_STACK PEI 82 Start to use Memory PEI_MEMORY_CALLBACK PEI 83 Set cache for physical memory PEI_ENTER_RECOVERY_MODE PEI 84 Recovery device Initialization Troubleshooting Description 4-19 Table 4-4. PEI Phase POST Code Table (Continued) Functionality Name (Include\ PostCode.h) Phase Post Code PEI_RECOVERY_MEDIA_FOUND PEI 85 Found Recovery image PEI_RECOVERY_MEDIA_NOT_FOUND PEI 86 Recovery image not found PEI_RECOVERY_LOAD_FILE_DONE PEI 87 Load Recovery Image completed PEI_RECOVERY_START_FLASH PEI 88 Start Flash BIOS with Recovery image PEI_ENTER_DXEIPL PEI 89 Loading BIOS image to RAM PEI_FINDING_DXE_CORE PEI 8A Loading DXE core PEI_GO_TO_DXE_CORE PEI 8B Enter DXE core Description * 3rd party relate functions – Platform dependence. Table 4-5. DXE Phase POST Code Table Functionality Name (Include\ PostCode.h) Phase Post Code DXE_TCGDXE* DXE 40 TPM initial in DXE DXE_SB_SPI_INIT* DXE 41 South bridge SPI initialization DXE_CF9_RESET* DXE 42 Setup Reset service DXE_SB_SERIAL_GPIO_INIT* DXE 43 South bridge Serial GPIO initialization DXE_SMMACCESS* DXE 44 Setup SMM ACCE SS service DXE_SIO_INIT* DXE 46 Super I/O DXE initialization DXE_LEGACY_REGION* DXE 47 Setup Legacy Region service DXE_SB_INIT* DXE 48 South Bridge Middle initialization DXE_IDENTIFY_FLASH_DEVICE* DXE 49 Identify Flash device DXE_FTW_INIT DXE 4A Fault Tolerant Write verification DXE_VARIABLE_INIT DXE 4B Variable Service initialization DXE_VARIABLE_INIT_FAIL DXE 4C Fail to initial Variable Service DXE_MTC_INIT DXE 4D MTC Initial DXE_CPU_INIT DXE 4E CPU Middle Initialization DXE_MP_CPU_INIT DXE 4F Multi-processor MiddleInitialization DXE_SMBUS_INIT DXE 50 SMBUS Driver Initialization DXE_SMART_TIMER_INIT DXE 51 8259 Initialization 4-20 Description Troubleshooting Table 4-5. DXE Phase POST Code Table (Continued) Functionality Name (Include\ PostCode.h) Phase Post Code DXE_PCRTC_INIT DXE 52 RTC Initialization DXE_SATA_INIT* DXE 53 SATA Controller earlyInitialization DXE_SMM_CONTROLER_INIT* DXE 54 Setup SMM Control service DXE_LEGACY_INTERRUPT* DXE 55 Setup Legacy Interrupt service DXE_RELOCATE_SMBASE DXE 56 Relocate SMM BASE DXE_FIRST_SMI DXE 57 SMI test DXE_VTD_INIT* DXE 58 VTD Initial DXE_BEFORE_CSM16_INIT DXE 59 Legacy BIOS Initialization DXE_AFTER_CSM16_INIT DXE 5A Legacy interrupt function Initialization DXE_LOAD_ACPI_TABLE DXE 5B ACPI Table Initialization DXE_SB_DISPATCH* DXE 5C Setup SB SMM Dispatcher service DXE_SB_IOTRAP_INIT* DXE 5D Setup SB IOTRAP Service DXE_SUBCLASS_DRIVER* DXE 5E Build AMT Table DXE_PPM_INIT* DXE 5F PPM Initialization DXE_HECIDRV_INIT* DXE 60 HECIDRV Initialization Description * 3rd party relate functions – Platform dependence. Table 4-6. BDS Phase POST Code Table Phase Post Code BDS_ENTER_BDS BDS 10 Enter BDS entry BDS_INSTALL_HOTKEY BDS 11 Install Hotkey service BDS_ASF_INIT* BDS 12 ASF Initialization BDS_PCI_ENUMERATION_START BDS 13 PCI enumeration BDS_BEFORE_PCIIO_INSTALL BDS 14 PCI resource assign complete BDS_PCI_ENUMERATION_END BDS 15 PCI enumeration complete BDS_CONNECT_CONSOLE_IN BDS 16 Keyboard Controller, keyboard and mouse initialization Functionality Name (Include\ PostCode.h) Troubleshooting Description 4-21 Table 4-6. BDS Phase POST Code Table (Continued) Phase Post Code BDS_CONNECT_CONSOLE_OUT BDS 17 Video device initialization BDS_CONNECT_STD_ERR BDS 18 Error report device initialization BDS_CONNECT_USB_HC BDS 19 USB host controller initialization BDS_CONNECT_USB_BUS BDS 1A USB BUS driver initialization BDS_CONNECT_USB_DEVICE BDS 1B USB device driver initialization BDS_NO_CONSOLE_ACTION BDS 1C Console device initial fail BDS_DISPLAY_LOGO_SYSTEM_INFO BDS 1D Display logo or system information BDS_START_IDE_CONTROLLER BDS 1E IDE controller initialization BDS_START_SATA_CONTROLLER BDS 1F SATA controller initialization BDS_START_ISA_ACPI_CONTROLLER BDS 20 SIO controller initialization BDS_START_ISA_BUS BDS 21 ISA BUS driver initialization BDS_START_ISA_FDD BDS 22 Floppy device initialization BDS_START_ISA_SEIRAL BDS 23 Serial device initialization BDS_START_IDE_BUS BDS 24 IDE device initialization BDS_START_AHCI_BUS BDS 25 AHCI device initialization BDS_CONNECT_LEGACY_ROM BDS 26 Dispatch option ROMs BDS_ENUMERATE_ALL_BOOT_OPTION BDS 27 Get boot device information BDS_END_OF_BOOT_SELECTION BDS 28 End of boot selection BDS_ENTER_SETUP BDS 29 Enter Setup Menu BDS_ENTER_BOOT_MANAGER BDS 2A Enter Boot manager BDS_BOOT_DEVICE_SELECT BDS 2B Try to boot system to OS BDS_EFI64_SHADOW_ALL_LEGACY_ROM BDS 2C Shadow Misc Option ROM Functionality Name (Include\ PostCode.h) 4-22 Description Troubleshooting Table 4-6. BDS Phase POST Code Table (Continued) Phase Post Code BDS_ACPI_S3SAVE BDS 2D Save S3 resume required data in RAM BDS_READY_TO_BOOT_EVENT BDS 2E Last Chipset initial before boot to OS BDS_GO_LEGACY_BOOT BDS 2F Start to boot Legacy OS BDS_GO_UEFI_BOOT BDS 30 Start to boot UEFI OS BDS_LEGACY16_PREPARE_TO_BOOT BDS 31 Prepare to Boot to Legacy OS BDS_EXIT_BOOT_SERVICES* BDS 32 Send END of POST Message to ME via HECI BDS_LEGACY_BOOT_EVENT BDS 33 Last Chipset initial before boot to Legacy OS. BDS_ENTER_LEGACY_16_BOOT BDS 34 Ready to Boot Legacy OS. BDS_RECOVERY_START_FLASH BDS 35 Fast Recovery Start Flash. Phase Post Code S3_RESTORE_MEMORY_CONTROLLER PEI C0 Memory initial for S3 resume S3_INSTALL_S3_MEMORY PEI C1 Get S3 resume required data from memory S3_SWITCH_STACK PEI C2 Start to use memory during S3 resume S3_MEMORY_CALLBACK PEI C3 Set cache for physical memory during S3 resume S3_ENTER_S3_RESUME_PEIM PEI C4 Start to restore system configuration S3_BEFORE_ACPI_BOOT_SCRIPT PEI C5 Restore system configuration stage1 S3_BEFORE_RUNTIME_BOOT_SCRIPT PEI C6 Restore system configuration stage2 S3_BEFORE_RELOCATE_SMM_BASE PEI C7 Relocate SMM BASE during S3 resume Functionality Name (Include\ PostCode.h) Description * 3rd party relate functions – Platform dependence. Table 4-7. S3 Functions POST Code Table Functionality Name (Include\ PostCode.h) Troubleshooting Description 4-23 Table 4-7. (Continued)S3 Functions POST Code Table Phase Post Code S3_BEFORE_MP_INIT PEI C8 Multi-processor initial during S3 resume S3_BEFORE_RESTORE_ACPI_CALLBACK PEI C9 Start to restore system configuration in SMM S3_AFTER_RESTORE_ACPI_CALLBACK PEI CA Restore system configuration in SMM complete S3_GO_TO_FACS_WAKING_VECTOR PEI CB Back to OS Functionality Name (Include\ PostCode.h) Description Table 4-8. ACPI Functions POST Code Table Functionality Name (Include\ PostCode.h) Phase Post Code ASL_ENTER_S1 ASL 51 Prepare to enter S1 ASL_ENTER_S3 ASL 53 Prepare to enter S3 ASL_ENTER_S4 ASL 54 Prepare to enter S4 ASL_ENTER_S5 ASL 55 Prepare to enter S5 ASL_WAKEUP_S1 ASL E1 System wakeup from S1 ASL_WAKEUP_S3 ASL E3 System wakeup from S3 ASL_WAKEUP_S4 ASL E4 System wakeup from S4 Description Table 4-9. SMM Functions POST Code Table Functionality Name (Include\ PostCode.h) Phase Post Code SMM_IDENTIFY_FLASH_DEVICE SMM 0xA0 Identify Flash device in SMM SMM_SMM_PLATFORM_INIT SMM 0xA2 SMM service initial SMM_ACPI_ENABLE_START SMM 0xA6 OS call ACPI enable function SMM_ACPI_ENABLE_END SMM 0xA7 ACPI enable function complete SMM_S1_SLEEP_CALLBACK SMM 0xA1 Enter S1 SMM_S3_SLEEP_CALLBACK SMM 0xA3 Enter S3 SMM_S4_SLEEP_CALLBACK SMM 0xA4 Enter S4 SMM_S5_SLEEP_CALLBACK SMM 0xA5 Enter S5 SMM_ACPI_DISABLE_START SMM 0xA8 OS call ACPI disable function SMM_ACPI_DISABLE_END SMM 0xA9 ACPI disable function complete 4-24 Description Troubleshooting Table 4-10. InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\ PostCode.h) Post Code Description Used by Insyde debugger 0x0D Waiting for device connect Used by Insyde debugger 0xD0 Waiting for device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde debugger 0xD3 Debug port connect low speed device Used by Insyde debugger 0xD4 DDT Cable become low speed device Used by Insyde debugger 0xD5 DDT Cable Transmission Error (Get descriptor fail) Used by Insyde debugger 0xD6 DDT Cable Transmission Error (Set Debug mode fail) Used by Insyde debugger 0xD7 DDT Cable Transmission Error (Set address fail) Troubleshooting 4-25 4-26 Troubleshooting CHAPTER 5 Jumper and Connector Locations Jumper and Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . 5-3 5-2 Jumper and Connector Locations Figure 5-1. 0 Mainboard Top Table 5-1. Mainboard Top Item Description Item Description J66 Power board FFC to MB J3 LCM FPC to MB J68 Camera Module FPC to MB CON12 POGO FFC to MB J33 TOUCH CONTROL BD TO MB CON22 WIFI CABLE to MB J63 Battery Cable to MB J16 Speaker Cable to MB 5-3 Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom Item Description Item Description CON3 MICRO SD CON1 AUDIO COMBO JACK J10 MICRO USB J9 Adapter J7 Micro HDMI 5-4 Figure 5-3. Docking Table 5-3. Item Description Item Description CON0501 POGO Y-Cable to DB CON0801 Keyboard Conn CON0502 POGO Y-Cable to DB CON0802 Touch Conn CON0701 SATA HDD Conn CON0601 USB Conn 5-5 5-6 CHAPTER 6 FRU List Aspire ACER One Exploded Diagrams . . . . . . . . . . . . . . . . . . . . 6-4 Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4 Docking Assembly (WHDD) . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6 Docking Assembly (WOHDD). . . . . . . . . . . . . . . . . . . . . . . . . .6-8 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10 6-2 FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Field Replaceable Unit) listing in global configurations for the Aspire ACER One.Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: NOTE: WHEN ORDERING FRU PARTS, check the most up-to-date information available on the regional web or channel. Part number changes will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines. NOTE: NOTE: To scrap or to return the defective parts, users should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by the regional Acer office on how to return it. FRU (Field Replaceable Unit) List 6-3 Aspire ACER One Exploded Diagrams 0 Pad Assembly Figure 6-1. Table 6-1. Item 0 Pad Assembly Exploded Diagram Pad Assembly Exploded Diagram Description Part Number Item Description 01 TOUCH LENS 10.1’ PCT 9 T10IBT1 PAD PLATE ASSY/AR 02 LCD TFT 10.1’ WXGA GLARE LED 10 T10IBT1 SWITCH_BD./AR 6-4 Part Number FRU (Field Replaceable Unit) List Table 6-1. Item (Continued)Pad Assembly Exploded Diagram Description Part Number Item Description 03 T10IBT LCM-FPC V3.0 11 SPEAKER SET T10IBT1 04 T10IBT-1A LCD BEZEL ASSY 12 WLAN MAIN ANTENNA T10IBT1 05 CMOS CAMERA 2M FHD 13 T10IBT1 MBELL 4200 1S2P MBELL 06 P0YAY DOCK MAGNET 14 T10IBT1-2A LCD COVER ASSY/AR 07 T10IBT1 SIDEY V1.0 15 PGOFFC 16P 1MM L:147.8 T10IBT1 08 T10IBT1/3735G/32G/1 G/AR/US 16 TGLAFFC 12P 0.5MM L:28 T10IBT1 FRU (Field Replaceable Unit) List Part Number 6-5 Docking Assembly (WHDD) Figure 6-2. 0 Docking Assembly (WHHD) Exploded Diagram Table 6-2. Docking Assembly (WHHD) Exploded Diagram Item Description Part Number Item Description 01 T10IBT1-2A HINGCAP BTM ASSY/AR 10 T10IBT1-2A TP MYLAR SHEET 02 T10IBT1-2A HINGCAP TOP ASSY/AR 11 TP FFC 8P 1.0MM 115M T10IBT1 03 T10IBT1 HINGE LEFT 12 KB MODULE 04 T10IBT1 HINGE RIGHT 13 T10IBT1-2A KB BRACKET/AR 05 POGO DOCK CABLE WHDD P0YAY 14 DOCK PCB 6-6 Part Number FRU (Field Replaceable Unit) List Item Description Part Number Item Description 06 T10IBT1-1A HINGE LINKBKT ASSY 15 T10IBT1-2A BTMCASE BLUE ASM/AR 07 P0YAY DOCK MAGNET 16 P0YAY HDD BRKT 08 T10IBT1-2A TOP CASE ASSY/AR 17 HDD MODULE 9 T10IBT1-2A TOUCHPAD MODULE/AR 18 HDD SATA FFC P0YCY FRU (Field Replaceable Unit) List Part Number 6-7 Docking Assembly (WOHDD) Figure 6-3. 0 Docking Assembly (WOHHD) Exploded Diagram Table 6-3. Docking Assembly (WOHHD) Exploded Diagram Item Description Part Number Item Description 01 T10IBT1-2A HINGCAP BTM ASSY/AR 10 T10IBT1-2A TP MYLAR SHEET 02 T10IBT1-2A HINGCAP TOP ASSY/AR 11 TP FFC 8P 1.0MM 115M T10IBT1 03 T10IBT1 HINGE LEFT 12 KB MODULE 04 T10IBT1 HINGE RIGHT 13 T10IBT1-2A KB BRACKET/AR 05 POGO DOCK CABLE WHDD P0YAY 14 DOCK PCB 06 T10IBT1-1A HINGE LINKBKT ASSY 15 T10IBT1-2A BTMCASE BLUE ASM/AR 6-8 Part Number FRU (Field Replaceable Unit) List Item Description 07 P0YAY DOCK MAGNET 08 T10IBT1-2A TOP CASE ASSY/AR 9 T10IBT1-2A TOUCHPAD MODULE/AR FRU (Field Replaceable Unit) List Part Number Item Description Part Number 6-9 FRU List 0 Table 6-4. Pad FRU List Category Acer Description Acer Part No ADPATER ADAPTER SW 10W 5V/2A 2PIN // FLYPOWER/PS12H050K2000CD (CN) ADAPTER SW 10W 5V/2A 2PIN // FLYPOWER/PS12H050K2000BD (UK) KP.0100A.001 ADAPTER SW 10W 5V/2A 2PIN // FLYPOWER/PS12H050K2000TD (TW) ADAPTER SW 10W 5V/2A 2PIN // FLYPOWER/PS12H050K2000ED (EU) ADAPTER SW 10W 5V/2A 2PIN // FLYPOWER/PS12H050K2000AD (AU) ADAPTER SW 10W 5V/2A 2PIN // FLYPOWER/PS12H050K2000UD (US) ADAPTER SW 10W 5V/2A 2PIN // FLYPOWER/PS12H050K2000OD (MX) ADAPTER SW 10W 5V/2A 2PIN // FLYPOWER/PS12H050K2000ND (IN) BATTERY Battery // T10IBT1 MBELL 4200 1S2P MBELL // 4260124P 3.7V/31WH KT.0020Q.001 PGOFFC 16P 1mm L:147.8 T10IBT1 // CVILUX/FFCC16152B14H0514-NH //POGO Board FFC to PAD MB 50.G53N5.001 T10IBT LCM-FPC V3.0 // SIX UNITED 5.2*2.17,0.3mm // LCM to PAD MB FFC 50.G53N5.002 WLAN MAIN ANTENNA T10IBT1 // SIX UNITED S/M.A.O.0000202 // WLAN MAIN ANTENNA connect to PAD MB 50.G53N5.003 CABLE 6-10 FRU (Field Replaceable Unit) List Table 6-4. Pad FRU List (Continued) Category Acer Description Acer Part No T10IBT1 SIDKEY V1.0 // SIX UNITED 5.35*0.5,0.3mm// FPC Module to PAD MB with Power and Volume key Metal Dome 50.G53N5.004 T10IBT1 SWITCH_BD. // AR/20PCS/BOX 55.G53N5.001 BOARD CASE/COVER/BRACKET ASSEMBLY T10IBT1-2A LCD COVER ASSY/AR // POWERFUL // color Iron // A cover 60.G53N5.001 CMOS CAMERA 2M HD // ZOWEE/ZBF-2U004-YZ-T10 NC.21411.03W CAMERA FRU (Field Replaceable Unit) List 6-11 Table 6-4. Pad FRU List (Continued) Category Acer Description Acer Part No LCD MODULE T10IBT1 10.1 WXGA GLARE LED // AR/5PCS/BOX // Resolution:1280 (RGB)*800 6M.G53N5.001 SPEAKER SET T10IBT1 // SIX UNIT/S4P-1511N5608-222298S 23.G53N5.001 Mainboard S1002 Z3735F, 2G MEM, eMMC 32GB LF NB.G5C11.001 Mainboard S1002 Z3735F, 2G MEM, eMMC 32GB (US only) LF NB.G5C11.003 Mainboard S1002 Z3735G, 1G MEM, eMMC 32GB LF NB.G5C11.002 Mainboard S1002 Z3735G, 1G MEM, eMMC 32GB (US only) LF NB.G5C11.004 SPEAKER MAINBOARD Table 6-5. Docking FRU List Category Acer Description Acer Part No BOARD 6-12 T10IBT1 DOCKING MAIN_BD. // AR/10PCS/BOX (W/HDD) 55.G5CN5.001 T10IBT1 DOCKING MAIN_BD. // AR/10PCS/BOX (WO/HDD) 55.G53N5.002 FRU (Field Replaceable Unit) List Table 6-5. Docking FRU List (Continued) Category Acer Description Acer Part No HDD SATA FFC P0YCY // FOXCONN/WDMSYCY-PA001-1H 50.MX4N5.001 HDD SATA FFC P0YCY // SANTA/351050-100 50.MX4N5.001 TP FFC 8P 1.0mm 115mm T10IBT1 // JINLONG/JA3081H157100 // Touchpad to Docking MB 50.G53N5.005 CABLE CASE/COVER/BRACKET ASSEMBLY T10IBT1-2A BTMCASE BLAN ASM/AR // POWERFUL // Color Iron // D cover 60.G53N5.002 T10IBT1 HINGE ASSY // AR/5PCS/BOX 60.G53N5.003 TOUCHPAD // AR/10PCS/BOX (Tocuhpad vendor--SYNAPTICS) 56.G53N5.001 TOUCHPAD FRU (Field Replaceable Unit) List 6-13 Table 6-5. Docking FRU List (Continued) Category Acer Description Acer Part No KB ASSEMBLY 6-14 T10IBT1-2A KB TOP CASE MOD(LA) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.001 T10IBT1-2A KB TOP CASE MOD(CZ) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.002 T10IBT1-2A KB TOP CASE MOD(SF) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.003 T10IBT1-2A KB TOP CASE MOD(TU) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.004 T10IBT1-2A KB TOP CASE MOD(FR) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.005 T10IBT1-2A KB TOP CASE MOD(TA) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.006 T10IBT1-2A KB TOP CASE MOD(HU) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.007 T10IBT1-2A KB TOP CASE MOD(BE) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.008 T10IBT1-2A KB TOP CASE MOD(SP) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.009 T10IBT1-2A KB TOP CASE MOD(TW) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.010 T10IBT1-2A KB TOP CASE MOD(RU) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.011 T10IBT1-2A KB TOP CASE MOD(BG) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.012 T10IBT1-2A KB TOP CASE MOD(PO) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.013 T10IBT1-2A KB TOP CASE MOD(DE) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.014 T10IBT1-2A KB TOP CASE MOD(GE) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.015 T10IBT1-2A KB TOP CASE MOD(GR) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.016 T10IBT1-2A KB TOP CASE MOD(IT) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.017 T10IBT1-2A KB TOP CASE MOD(ND) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.018 T10IBT1-2A KB TOP CASE MOD(CB) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.019 FRU (Field Replaceable Unit) List Table 6-5. Docking FRU List (Continued) Category Acer Description Acer Part No T10IBT1-2A KB TOP CASE MOD(A1) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.020 T10IBT1-2A KB TOP CASE MOD(UK) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.021 T10IBT1-2A KB TOP CASE MOD(AR) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.022 T10IBT1-2A KB TOP CASE MOD(NW) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.023 T10IBT1-2A KB TOP CASE MOD(SD) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.024 T10IBT1-2A KB TOP CASE MOD(WB) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.025 T10IBT1-2A KB TOP CASE MOD(UI) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.026 T10IBT1-2A KB TOP CASE MOD(KO) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.027 T10IBT1-2A KB TOP CASE MOD(JP) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.028 T10IBT1-2A KB TOP CASE MOD(BR) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.029 T10IBT1-2A KB TOP CASE MOD(HE) // AR/5PCS/BOX(CHICONY)(SERVICE) 6B.G53N5.030 HDD SATA3 500GB 5400R 0001SDM1 // SEAGATE/ST500LT012-1DG142 KH.50001.046 HDD FRU (Field Replaceable Unit) List 6-15 6-16 FRU (Field Replaceable Unit) List CHAPTER 7 Test Compatible Components Microsoft® Windows® 8.1 Environment Test . . . . . . . . . . . . . . 7-4 Aspire ACER One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4 7-2 Test Compatible Components This tablet computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® 8.1 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Compatibility Test Report released by Acer Mobile System Testing Department. Test Compatible Components 7-3 Microsoft® Windows® 8.1 Environment Test 0 Aspire ACER One 0 Table 8-1. Test Compatible Components Vendor Type Description Part No. Adapter 10W Adapter Acer 10W 5V/2A _ LF non BnS KP.0100A.001 Non-AVAP Audio Codec Realtek 5640 I2C Non-AVAP Audio Codec - Realtek 5640 I2C NC.21011.02J 2CELL8.4 Battery MBELL AP15D Polymer 1S2P MBELL 2 Cell 8400mAh Main COMMON KT.0020Q.001 2M Camera 2M Camera OV2680 OV2680 NC.21411.03W 2M Camera 2M Camera OV2680 OV2680 NC.21411.03W ATMZ3735F CPU(BGA) Intel Atom Z3735F SoC 1.83G 2M 2.5W C Stepping Valleyview 1x64 DDR3L-RS Intel HD Gen7LP KC.FZ301.735 60002215 SAMSUNG eMMC32GB eMMC SAMSUNG NAND 32GB KLMBG4GEND-B031 LF+HF MLC KN.0320B.009 60002045 SK HYNIX eMMC32GB eMMC HYNIX NAND 32GB H26M64103EMR (0x03) LF+HF 16nm KN.0320G.008 N500GB5.4KS HDD HGST 2.5" 5400rpm 500GB Dummy P.N for 500G SATA 8MB LF+HF F/W: KH.50007.015 10000001 ACER INCORPORA TED Audio Codec 10004786 REALTEK Battery 10006583 PEGATRON Camera 10000981 MISC Camera2 10000981 MISC CPU 10001067 INTEL HDD 2nd HDD 60002005 HGST SG 7-4 Test Compatible Components Table 8-1. Test Compatible Components Vendor Type Description Part No. Keyboard 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 83KS Black Korean Y2011 Acer Legend Win 8 NK.I1013.042 10006583 PEGATRON AF0S_A11B Keyboard Acer AF0S_A11B AF0S_A11B USB Standard Silver Japanese Keyboard docking for Fendi / Fendi2 NK.USB1A.002 10006583 PEGATRON AF0S_A11B Keyboard Acer AF0S_A11B AF0S_A11B USB Standard Silver US International Keyboard docking for Fendi / Fendi2 NK.USB1A.001 10001044 CHICONY AF0S_A11B Phantom KB Acer AF0S_A11B AF0S Internal 10 Standard Black Y2011 Acer Legend Win 8 NK.I101A.002 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 83KS Black Korean Y2011 Acer Legend Win 8 (Fendi 2) NK.I1013.04H 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black US w/ Canadian French Y2011 Acer Legend Win 8 NK.I1013.04G 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 83KS Black US International w/ Hebrew Y2011 Acer Legend Win 8 NK.I1013.04F 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 83KS Black US International Y2011 Acer Legend Win 8 NK.I1013.04E 10001044 CHICONY AF0S_A11B Phantom KB CHICONY AF0S_A11B AF0S Internal 10 Standard Black Y2011 Acer Legend Win 8 NK.I1013.03L 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 83KS Black Arabic Y2011 Acer Legend Win 8 NK.I1013.03M 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black ALA-Spanish Y2011 Acer Legend Win 8 NK.I1013.03N 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Belgium Y2011 Acer Legend Win 8 NK.I1013.03P Test Compatible Components 7-5 Table 8-1. Test Compatible Components Vendor Type Description Part No. 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Brazilian Portuguese 2013 Y2011 Acer Legend Win 8 NK.I1013.03Q 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Bulgaria Y2011 Acer Legend Win 8 NK.I1013.03R 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black CZ/SK Y2011 Acer Legend Win 8 NK.I1013.03S 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 83KS Black Chinese Y2011 Acer Legend Win 8 NK.I1013.03T 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Danish Y2011 Acer Legend Win 8 NK.I1013.03U 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black FR/Arabic Y2011 Acer Legend Win 8 NK.I1013.03V 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black French Y2011 Acer Legend Win 8 NK.I1013.03W 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black German Y2011 Acer Legend Win 8 NK.I1013.03X 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 83KS Black Greek Y2011 Acer Legend Win 8 NK.I1013.03Y 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Hungarian Y2011 Acer Legend Win 8 NK.I1013.03Z 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Italian Y2011 Acer Legend Win 8 NK.I1013.040 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 87KS Black Japanese Y2011 Acer Legend Win 8 NK.I1013.041 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Nordic Y2011 Acer Legend Win 8 NK.I1013.043 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Norwegian Y2011 Acer Legend Win 8 NK.I1013.044 7-6 Test Compatible Components Table 8-1. Test Compatible Components Vendor Type Description Part No. 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Portuguese Y2011 Acer Legend Win 8 NK.I1013.045 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 83KS Black Russian Y2011 Acer Legend Win 8 NK.I1013.046 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black SLO/CRO Y2011 Acer Legend Win 8 NK.I1013.047 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Spanish Y2011 Acer Legend Win 8 NK.I1013.048 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Sweden Y2011 Acer Legend Win 8 NK.I1013.049 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Swiss/G Y2011 Acer Legend Win 8 NK.I1013.04A 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 83KS Black Thailand Y2011 Acer Legend Win 8 NK.I1013.04B 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black Turkish Y2011 Acer Legend Win 8 NK.I1013.04C 10001044 CHICONY AF0S_A11B Keyboard CHICONY AF0S_A11B AF0S Internal 10 Standard 84KS Black UK Y2011 Acer Legend Win 8 NK.I1013.04D none LAN LAN none LAN without LAN NI.22400.051 OB2GBIIIL(256 x16*4) Memory Chip DDR3L 1600 2GB Dummy LF+HF Dummy KN.2GB00.011 none NB Chipset NB Chipset none NB Chipset without NB Chipset KI.22600.054 UMA UMA (Intel) KI.23200.038 LAN 10000981 MISC MEM 60002041 QIMONDA NB Chipset 10000981 MISC VGA Chip 10001067 INTEL Wireless LAN Test Compatible Components 7-7 Table 8-1. Test Compatible Components Vendor 60014201 AZURE WAVE Type Description Part No. 3rd WiFi 1x1 BGN+ BT SDIO M.2 1216 Azurewave 3rd WiFi 1x1 BGN+ BT SDIO M.2 1216 Realtek 8723BS NC.23611.01W PIFA 0.6 WNC PIFA 0.6 WiFi Antenna NC.23511.00C A cover A cover Sliver printing NC.21011.02T Mirror w/Camera Mirror w/Camera LZ.21000.009 D10.1WXGA/T P1GGAS LED LCD Panel 10.1' WXGA Glare KD101N24-39NA-A1 / GB101002-01 00 LF 350nit 30ms 800:1 MIPI/GG/AB/Dummy Sample KL.1010I.001 Touchpad ODM assigned Touchpad ODM assigned NC.24611.001 MicroSD Card Reader MicroSD NC.21511.001 WiFi Antenna 10000105 WNC A cover 10000981 MISC B cover 9999995 ONE TIME VENDER LCD 10000981 MISC Touch Pad PLM00014 ODM Card Reader 10000981 MISC 7-8 Test Compatible Components CHAPTER 8 Online Support Information Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 8-2 Online Support Information Introduction 0 This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan. Acer's Website offers convenient and valuable support resources. In the Technical Information section users can download information on all of Acer's Notebook, Desktop and Server models including: Service guides for all models Bios updates Software utilities Spare parts lists TABs (Technical Announcement Bulletin) For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical material. Also contained on this website are: Detailed information on Acer's International Traveller’s Warranty (ITW) Returned material authorization procedures An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all technical queries. We are always looking for ways to optimize and improve our services, so do not hesitate to direct any suggestions or comments to us. Online Support Information 8-3